Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bye Bye Volvo

By Emmywinner on 10/11/2017 at 2:52 PM. Helped by Paul Mikula,.

After owning Volvos since 1975(6) with the exception of one Audi, the closing of Rocklands only Volvo dealer forced us to look for a dealer close to us. We remembered that the Audi was a good experience for us. So we went to Palisades Audi to get an evaluation. We were greeted by Paul Mikula in a friendly, courteous manner. He set up a test drive in an A6, then we sat down with him to discuss leasing a 2018 A6. He presented various options that were available, and told us that we could turn in our Volvo to them. This was the clincher to the deal. A week later we said goodbye to our 2015 S80 Volvo and drove away in our new 2018 A6. Paul was an excellant salesman, leading us to a deal that was good for our budget, and provided us with a vehicle that we look forward to enjoying for the 3 year lease.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Liars

By Mamaof1 on 10/10/2017 at 5:25 PM. Helped by Anthony Metcalf.

I purchased a Q7 from them September 9th. BIG MISTAKE!!! I traded in my BMW 750 they told me that my car was only worth 16,500 on the trade because it had 2 accidents (even though minor) I tried negotiating and they would not budge because they said they were sending it to the auction. I end up going on Cat Gurus and find that they have my BMW car listed on their lot for 23,500!!!! The tray in the front of the SUV was broke when they sold me the Q7 AND I have left 5 messages for the finance manager to call me back because I want a refund On a tire package a regretfully got talked into by him, now NO ONE will return my calls. I’m so pissed off!! I should’ve never left BMW I’ve been treated like a fool by this dealership and boy and I going to spread the word!!! Next stop BBB and Audi Headquarters. This dealership should be ashamed of themselves!! I’m actively looking for another 750 just so I don’t have to drive the Q7 around and pretend I like it!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A sale made with transparency

By Carmen and Galo on 9/20/2017 at 7:17 PM. Helped by Devin Wooten.

We were satisfied with the attention given at Palisades. Mr Devin Wooten presented to us the options to purchase or lease an Audi3. We noticed that there was no hidings in the numbers and we never felt pressured or taken in to close the purchase. All of our questions were answered honestly and in a professional manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding purchase experience as always

By Lmarc59 on 9/19/2017 at 3:36 PM. Helped by Rob Cici.

I have been a customer of Palisades Audi for many years. I just leased a new Audi A5. As on all prior occasions, the experience was outstanding. Rob Cici is always a pleasure to work with. He is extremely knowledgeable. Everything went perfectly smoothly when I took delivery of the car. I have also always had a good experience in their service department. I strongly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Unexpected Pleasure

By Lynda Mercurio on 9/15/2017 at 12:43 PM. Helped by Rob Cici.

I just purchased a used Audi A3 convertible from them, and had been shopping through several dealerships over the past couple of months. From the moment I walked in the door and met Rob Cici, I made a friend. I shared my stories with him, and he was completely honest with me and more than willing to create an offer which I just had to take. There was a scratch on the windshield and they're going to completely replace it! I highly, highly recommend you shop here first, instead of wasting your time at other dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent courteous Service and professionalism

By Jkalexjr on 9/14/2017 at 1:46 AM. Helped by Cory, Brian.

Cory and Brian at the Service desk is top of the line professionals and have always provided excellent service. Timely service and took excellent care of my car every time I had to go there. Thank you much appreciated.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Always a good experience

By HelloWorld on 9/9/2017 at 11:25 AM. Helped by Cory.

Professional. They do what they say. Only once had a slight issue with a repair and they made sure to fix whatever I needed and ensure I drive away happy.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Total lack of integrity

By Disappointed on 9/3/2017 at 1:49 PM. Helped by Linda In sales.

I recently located a 2012 Mercedes E550 Cabrio at this dealership that appeared to be exactly what I was looking for so I contacted them by phone and after several days of discussions decided to purchase the car on the belief that my salesperson and the dealership would have the integrity to deliver on all promises made. BIG MISTAKE! Since I lived over 300 miles away I took a leap of faith and decided to have the car transported without first inspecting it . The salesperson promised that the car would be detailed and delivered with a full tank of gas. It arrived with carpets stained with coffee, mustard and dirt. It reeked of cigarettes. It had only 1/2 a tank of gas . The air conditioner did not blow cold and the Keyless Go , an advertised option, was inoperable due to a missing start button. The salesperson attempted to convince me that Keyless Go meant that you could lock and unlock the car without using the key, not start the car. In the week that followed we detailed the car , had the AC charged and purchased a start button that activated the Keyless Go. All is well now except the bad memories of a dealership with a complete lack of integrity. I have emailed my salesperson but have not heard anything.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Q5 purchase

By SBlaschke on 8/24/2017 at 5:31 PM. Helped by Paul Mikula.

We purchased a 2018 Q5 and couldn't be happier. From the time we stepped into Palisades Audi, met Paul Mikula, and purchase the Q5, it was the easiest and best car buying experience we have had. Paul's attention to detail and patience with explaining the bells and whistles was so appreciated!! I feel very comfortable calling or emailing any questions I have. We are very thankful, this was by far a very positive experience and would highly recommend Palisades Audi and Paul Mikula!! Thank you!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Service Dept - Recommended

By iriekuma1 on 7/24/2017 at 1:00 PM. Helped by Jason Nix.

Fast, courteous and honest service dept. We continue to choose Palisades Audi over other dealers when servicing our Audi Q5. Keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommended - 2nd Lease From Them

By GreekNYC71 on 7/10/2017 at 12:57 AM. Helped by Raphael Rosario.

I just got my 2nd Audi A4 from them in (3) years. The salesman Raphael was fantastic andI couldn't recommend him any more. The facility is fantastic and you generally have a great choice of cars, options and service. I brought my car in twice over the past three years for yearly service and it was smooth as silk. Most importantly, I got the deal that I wanted and I was VERY VERY HAPPY!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Audi purchase

By Thom Thies on 7/1/2017 at 1:22 PM. Helped by Anthony Metcalf.

I purchased a 2014 Audi Q-5. Anthony Metcalf was my salesman and was fantastic. He was on top of the entire process and made it very easy. He even picked me up from my hotel. All the people at Palisades Audi were first class; friendly, helpful and efficient. I would highly recommend them for a purchase and would work with them again in a heatbeat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience buying my new car

By Sanchez#1 on 6/22/2017 at 3:56 AM. Helped by Devin Wooten.

I have a great experience buying my new car at the Audi, Great customer service and helpful in every aspect. Davin was very friendly and patient with me when it came to make My decision on buying my Audi. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"A Very Pleasant Auto Purchase"

By Charlie on 6/21/2017 at 6:48 PM. Helped by Any and all Palisades Audi employees!.

My recent purchase of an Audi TT was the 3rd auto purchased at Palisades Audi. As was the case in the 2 previous purchases, the reception, service and professional treatment was exemplary. My salesman, Paul, addressed all of my concerns and I left the showroom completely satisfied that I made the right choice in choosing Palisades Audi. This is a class organization and I would not hesitate to recommend this dealership to anyone. Before I left, I was also greeted by the manager Ken, who thanked me for the purchase and assured me that any future needs would be immediately resolved. All in all, I found the entire experience very, very pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By TLS on 6/17/2017 at 12:17 PM. Helped by Devin.

Had a great experience at Palisades Audi! Devin was wonderful going over and beyond! Even after I was home with my new car, he was only a text or phone call away to assist in anything and everything. If you're thinking of purchasing a new Audi go see Devin at Palisades Audi!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Buying Experience

By James on 6/16/2017 at 6:56 PM. Helped by Anthony Metcalf, Kris Los.

I went to Palisades Audi to look at a couple of specific certified pre-owned vehicles they had in stock. I met Anthony Metcalf who brought out the RS5 for an immediate test drive. No pressure atmosphere and let the car sell itself. He answered any questions I had and we had a deal with no fuss. Then I met Kris Los to handle the financing. He breezed through the process as it was near closing on a Saturday afternoon. He was extremely professional and easy to work with. I was able take the car home that evening. Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rafael was great!

By jonathan on 6/15/2017 at 3:47 AM. Helped by Rafael Rosario.

This was my first time leasing, and my first time in the market for a luxury car, and Rafael Rosario was great! He spent lots of time with us, and gave us a very good price. No sales pressure, and very good at explaining things. If you're in the market for an Audi, go to Palisades Audi and make sure to ask for Rafael!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Service

By John Santana on 6/12/2017 at 11:35 AM. Helped by Rafael Rosario.

Returning my leased Audi and getting a new one was quick, painless and easy. Rafael Rosario found what I needed and made it happen. I would definitely recommend this dealer to anyone looking for an Audi.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient, Knowledgeable and Willing to go the extra mile

By jamesb on 6/1/2017 at 12:59 AM. Helped by Devin Wooten & Kris Los.

The transition of dropping off a previous vehicle (different brand) and picking up my new A4, was seamless. Devin has made every effort to find the exact car, with the color (exterior and interior) and packages I wanted. He also had the time to sit in the vehicle and provide tutorials on how to use the available functions. Kris was very patient and helpful with the financing process. I would send all future Audi customers to Audi Palisades. My A4 is a beaut. I am like a kid in an amusement park.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car dealership experience ever!

By emu on 5/27/2017 at 6:07 PM. Helped by Anthony Metcalf.

Relaxed no pressure dealership. Listened to my needs and acted accordingly. Very transparent and smooth. I would recommend them to anyone who wants a hassle free buying process. Thank You

I would recommend this dealer.