Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3.5  
Friendliness
3.5  
Overall Experience
3  
Price
5  
Quality of Work
3.5  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer for Life

By Pat on 6/17/2019 at 2:23 PM. Helped by Sales & Service.

My family has dealt with Palladino Honda for over 15 years, with 13 vehicles being purchased in that time frame. We have always felt valued as customers with quality customer service. Honda is an amazing brand and so if Palladino Honda. We will not go anywhere else.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
2   Friendliness
3   Overall Experience
5   Price
2   Quality of Work

The Cars are of Better Quality than Sales

By Johnny1994 on 9/18/2018 at 9:07 PM. Helped by Eric.

Today, (September 18, 2018) I took some time to check in on buying a brand new 2018 Honda Civic sedan at Palladio Honda in Sudbury ON. Spoiler alert: I was not impressed and will not be buying the car (at least not from this sales person). I’ve test drove and had many present experiences in the past but this encounter was off putting. To say the least when a salesman will not let you test drive the vehicle alone there is clearly a lack of trust that does not warrant the drive to buy; especially coupled with an overly aggressive sales technique that said “buy now or lose”- this was from both the on-floor front line person as well as the “new” sales manager. While I can appreciate that dealers’ sales departments obviously want to sell, such a pushy technique only propelled me toward the door (bad pun intended)- Granted Eric maybe on the green side with only 6 months experience. I will say the price was above fair but for the love to god relax a little. This dealer needs to invest and develop their sales teams ability to make a customer feel a lot more comfortable and look at them without the dollar signs above their heads.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Run around

By Darren67 on 7/8/2018 at 7:56 PM. Helped by Not sure.

My son bought a car just a week ago tire light on noise in the front end seems like salesman just putting him off I hope not

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Inconvenient service

By Ty on 12/23/2017 at 12:28 PM. Helped by Na.

It would be nice to have services open on weekends for people who have purchased a vehicle and live out of town. Very inconvenient however North Bay is open for servicing on Saturdays and I am able to take my buildings there.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Have no clue what customer service is.

By Blood Boiling on 10/16/2017 at 11:25 PM. Helped by Jason Ball.

This dealership is the worst I have even dealt with. After making my deal we were asked if the ownership should go in both my name and my wife. I told him not to because we did it that way once before and it caused a problem. When we went to sign the paperwork we were in formed that it was put in both our names anyway. This resulted in a problem with the financing and they expected me to drive from out of town back to Sudbury (2 hour waste of what little time I have to complete the tasks I have undertaken with my new business) to resign documents. The person I was dealing with was unwilling to drive to where I live to fix his error and in the end when I gave permission to switch it to my name I was left with a car I couldn't drive for the weekend because I was told, on a Friday, I now have "new plates IN THE MAIL".

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

time wasting thieves

By UWSDWF on 8/9/2017 at 8:22 PM. Helped by Service Dept.

Left vehicle for service during the day, and my wife had to take time off of work from the hospital to do so, the vehicle hadn't hit the bay yet when the shuttle brought her back. The cost of the oil change is now added to lost time at work. Simple work now is costing hundreds of dollars rather than what it should.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great buying and trade-in experience

By NeededAFamilyVehicle on 4/19/2017 at 12:41 AM. Helped by Rob Shea.

My husband and I were upgrading from a small car to something more family friendly. Rob Shea was our salesman and he was extremely helpful. He didn't try to upsell us and truly had our best interest in mind. He helped us get into the right vehicle for our family and at the right price. He was extremely sociable as well and stayed after hours on an occasion when my husband couldn't make it to the dealership until later. We highly recommend Palladino Honda and especially recommend Rob!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Terrible service/ Clear coat failure/ chalky roof

By Steve on 3/24/2017 at 6:45 PM. Helped by bozos.

called honda about the clear coat on my car failing. They made an appointment for me friday morning to take pictures and start a claim. So I rearranged my life so that I could be there at 8am on friday morning. The bozo at the service desk says that there was a bulletin saying that they dont cover the roof of the car. I then politely asked to see this bulletin. He said he doesnt have it nor know where to find it. I've searched countless internet forums trying to see if there is such evidence .and found nothing. Very aggravating, since I live 40 minutes away and was there 30 mins early for this appointment. They gave me a 1888 number and told me "I guess you could try calling them". Horrible service. Hondas are great, but the staff at the service desk are not very knowledgable.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Pascal.cyr1 on 1/25/2017 at 6:38 PM. Helped by Rob Shea.

Got in a car accident and was then in a rental, when I was notified I had 5 days left with my rental I went to the dealership and had a car on the 4th day, it was fast , friendly and they want nothing more but to get you into a car that suits you financially and for comfort

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Customer Service and very satisfied

By Shaner on 1/23/2017 at 2:18 AM. Helped by Rob Shea.

I had Rob Shea as my salesmen and he went above and beyond to find the right car for me. Very honest and a solid guy, I highly recommend talking to Rob if you are looking for a quality vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic buyer experience

By Runnergirl on 1/14/2017 at 7:18 PM. Helped by Cody and Rob.

Just bought a 2014 Honda Touring Pilot, with my 2009 Honda Odyssesy Touring as a trade-in. Outstanding service from both Cody and Rob. I asked a million questions about the vehicle before purchase and both always responded quickly and thoroughly and couldn't do enough. I'm very happy with the experience and look toward to driving my new to me SUV! Thanks Palladino Honda! I would highly recommend you to new and existing Honda owners!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Happy Customers !, Jerry & Joan Leblanc.

By Jerry & Joan Leblanc on 11/5/2016 at 5:19 AM. Helped by Matt Battistoni , Brett Graham.

Matt Battistoni , was our sales person , he was great , found us exactly what car we were looking for, was very patience & listened , to what was important to us, works with &for you. It was a pleasure , THANK-YOU again Matt. He is THE BEST!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Lorna on 10/4/2016 at 11:28 PM. Helped by Kyle, Lee, Denis, Cole. & Cody.

I have had numerous dealings with Palladino Honda sales and service I can honestly tell you from 10 years experience Kyle Sheridan , is by far one of the best salesman I have ever had the pleasure of dealing with this is my third vehicle purchase through him and every time has been an amazing experience he is very on time with the delivery very informative he remembers his clients time after time he takes the time to say hello every time he sees you no matter what you were in the dealership for he goes out of his way to make sure you are satisfied and happy with your vehicle and the service I can't say thank you enough Kyle you're an amazing person . Lee Mulligan you are truly an amazing person thank you for everything , call and Cody you guys are wonderful people and thank you for everything you do it never goes unnoticed by the service you get at Palladino Honda I will be a repeat customer for years to come thank you for everything . Paladino Honda is a dealership I would recommend and do recommend to everyone I know

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Peeling clear coat

By unhappy21 on 4/16/2015 at 1:36 AM. Helped by J.

In June 2014 I brought my car in so that someone could take a look at my 2009 Civic's roof as the clear coat had been peeling, which was covered under warranty. The front desk told me that the manager was out and that he wouldn't be back for a few days, but to leave my number so he could reach me. No one called. I went back in August, and again, he wasn't there, but someone came and took pictures. No one called. After about aweek I called, to be informed that he was busy, I told them that this has gone on long enough and that I insisted on speaking with him. The manager finally called me back that day and said that he would set an appointment with the paint company and get back to me. He never did. I went in again in a few weeks later, insisted on speaking with the manager in person, and finally was given an appointment. Once I was finally able to talk face to face to this manager he was very helpful and courteous, but it was quite hard to get in touch. Absolutely unorganized and don't keep their word.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Palladino

By JamieParent on 5/23/2014 at 2:40 PM. Helped by Jason Carrier, Jayson Ball, Vincent Palladino.

Why did I give this dealership a favorable rating you might ask? Let’s start with the sales staff. Jayson Ball was the salesman with which we spoke. He greeted us with a smile and made us feel welcome and at ease within the dealership. I'm sure you've all experienced this before, where when you walk into the dealership you feel like a piece of steak surrounded by lions. All eyes are on you and you feel vulnerable. This wasn't the case at Palladino. We felt welcomed and treated as though we were the most important people in the store. Attention to detail by Jayson in explaining us the different options on various vehicles, including the 2014 Odyssey which we purchased, was exemplary! We've since recommended to those interested in Honda to speak to our friend Jason at Palladino. Next comes service. Jason Carrier is the service manager at Palladino Honda. He helped us with our service with another of our Honda and I can't say enough regarding his tenacity and patience. We observed how he handles strenuous situations with respect to client care and I can honestly say that I feel like I am in very good hands when I bring my vehicles for service. We are very much dealer loyal when it comes to service so it is paramount that the long term relationship be familiar and friendly. Lastly, a word about Vincent Palladino, the owner of Palladino Honda. Prior to our purchase of a 2014 Odyssey we had done some research and had a few important questions. With all of the recalls from various manufacturers (Toyota, GM, etc...) we wanted to make sure that going forward that we could rely on the quality expectation emitted by Honda Canada. To answer these questions we sat down with Vincent, a super approachable person just like me and you, and he went the extra mile to assuage our concerns. He went on to explain that should anything arise, and these events are few and very far between for Honda, that Honda Canada is a company which stands behind its products. Palladino, Honda and Vincent understand the importance of the long term relationships created through the experience of driving a Honda and how that word can spread and be a positive force going forward. I firmly recommend driving a Honda, and making your next purchase at Palladino Honda!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Bought a 2011 Accord, trusting the dealership failed to...

By Lloydh1974 on 2/23/2014 at 4:49 PM. Helped by Kyle.

Bought a 2011 Accord, trusting the dealership failed to fully inspect it, signed all papers took it to show my "awesome" car to my mechanic he immediately noticed the side skirt was broken and the tail pipe was bent and crooked. I called my salesman who said to bring it in but got sent out of town for work. They're closed on Saturday. When I did bring it in they noticed a small scratch and said I must have smashed the car. I took responsibility for the scratch but argued that I reported the damage the day I left the lot. I was told nothing they can do all I wanted was the bracket that was missing to be replaced. The trim is almost falling off now. Few weeks later I discover in a bad was that I don't have a key that unlocks the door. Again contact the salesman only to not get a reply. When I went in I was told it would be 160$ for a key. I went to the salesman irate he was with a customer and I made a rude comment which I apologized for. He had me wait approximately 30 minutes before addressing me. He stood over me using profanity. I felt like I was being approached for a bar fight. I turned around and left flabbergasted stating my disappointment in palladino Honda. A few weeks later I receive a notice that the timing belt needs to be changed at 100,000 kms I purchased the vehicle with 103,000 kms. They did a service to it before the sale as well. I wasn't informed of this 700$ maintenance when I was purchasing. I've emailed the sales manager service manager and general manager to no avail. I have now filed a complaint with the bbb. I've owned the vehicle 4 months and paying 39,000$ for it. After I pay to replace the timing belt I'll have put more on palladino's car than I paid for my other car I have no issues with and it's a 400$ car. I do love my Honda but very very disappointed with palladino Honda. Their service is terrible as soon as you leave the lot. That's been my experience so far.

I would not recommend this dealer.

Overall Rating

2.3  

4   Customer Service
1   Friendliness
1   Overall Experience
3   Price

What went well: They answer the phone personally on the...

By sudbury83 on 10/29/2013 at 3:53 PM. Helped by Rebecca, Jamie, Andrew.

What went well: They answer the phone personally on the first ring and have been very helpful. What didn't go well: 1) we setup an appointment at 3:30pm for for 4:15pm that day with a senior salesperson. At 4:12 I called you to let them know I'd be 5 minutes late (traffic). Customer service advised me they would tell the salesperson. 2) I arrive at 4:18pm at the front desk and advise them I have an appointment. They ask if I know the name of the person and I reply that I only know that he is a senior salesperson. 3) front desk seems confused, looks for me by name, wanders around trying to find someone to help me. 4) 10 minutes later, 4:28 a gentleman approaches me and shakes my hand and says he'll "hand me off" to someone to help me soon. I tell him he has 3 minutes, because at 4:30 I'm going home - we had an appointment and I'd already waited 10 minutes. 5) he says something along the lines about how customer service told him she had trouble getting a hold of me, and implying that either it is my fault or I deserve to be kept waiting. an appointment is an appointment. I don't mind waiting at the dentist because they do surgery and have complications. seems to me that people who sells cars shouldn't have this problem, though I could be wrong (often am). Maybe they get customers like me. All things being equal, it is my prerogative to reply when I am free and able, and to assume or imply anything else is quite rude. 6) I get "handed off" to Andrew, who has been there since February (got to be a senior salesperson pretty quick in 8 months!) 7) After 5 minutes of personal questions (where I'm from, what I drive now??) , he tells me the car I am interested in is sold. What a terrific waste of time! It seems someone should know what cars are for sale, because it looks like they've wasted my time, their customer service's time, and Andrew's time. I'd have loved to drive away in a new (to me) car this week, but it looks like no one knows what's going on or has a watch. While I appreciate someone setting up an appointment, it's too bad we didn't even get that far. This will at least make a great story for dealerrater, and for the people I delayed having dinner with to meet with Palladino salespeople! I won't be returning.

I would not recommend this dealer.