Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1st schedule Maintenance on my new explorer

By Don on 9/15/2019 at 3:04 PM. Helped by Jorge rivera.

Very nice experience, everything done fast and on time. Vehicle cleaned inside and out. Thank you for making my first visit a successful encounter , I will be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trust worthy.

By Deejay on 9/15/2019 at 12:31 PM.

This dealership has treated us well for a good number of years. Very courteous and respectful. Has gone out of their way to give us what we are looking for.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Overall was good

By Chealsea_clark@yahoo.com on 9/10/2019 at 2:27 PM.

Overall experience was good. Would recommend to friends and family for next car purchase. Will be getting my next vehicle from Palm Bay ford. Thank you

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Dead Battery just as leaving for o/t trip.

By CaptJ on 9/9/2019 at 3:36 PM.

Called and was able to come in right away. Less than 1 hour was on my way. Very good service from Steve. This battery was five years old or very close but it was self saealed type so not able to add fluid. Putting most expensive battery in is not the smartest way to go in my opinion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Needed my battery checked

By Debbie on 9/4/2019 at 6:26 PM.

When my battery seemed to be failing, I called Palm Bay Ford's service department knowing that I did not have an appointment and they were able to check the warranty on the battery I had and quickly get me in so the service tech could take a look at it. The whole replacement process went quickly and I was able to finish the errands I had planned for that day. Thank you so much Sophia!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great Salesman

By Car2 on 9/1/2019 at 1:55 AM.

Sam was a great sales man and did everything possible to make sure I was happy with my purchase. I would definitely recommend Sam to friends and family.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Purchase of vehicle

By Smith,Sherry049 on 8/23/2019 at 8:25 PM.

. Robert our salesman was very professional but not at all pushy, nor did he put pressure on us to purchase the vehicle. He made sure all went well with the transition. He has followed up with phone calls to make sure all was okay and if we have any problems or questions, we know we can count on him to help us out. We have purchased several cars from Palm Bay Ford and I would have to say as far as the sales part goes it was the best On the other hand I have been waiting for a phone call from Michael, not sure, in finance to call me as I had some questions and it has been two weeks and I still haven't received that phone call.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Fantastic Experience

By Heart Screener on 8/25/2019 at 1:27 PM. Helped by I’m so Sorry but the manager on duty that day I can’t recsll his name but he deserves great credit..

As soon as I pulled in I met Robert. He was 5 star all the way. Showed us many vehicles after it looked like we couldn’t get the vehicle we wanted. He was patient kind and super friendly. Can’t say enough nice things about the sales manager we dealt with too. He was very accommodating and couldn’t do enough for us. Thank you all very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Giving a Combat Veteran Freedom Once Again

By TimB on 8/20/2019 at 7:37 PM. Helped by Upper Level Management who personally helped approve me for my car.

My whole experience went really well. I am forever grateful for the courtesy and care that the whole team gave me. They gave me my freedom back. I am a combat vet and have been basically living in my room for the past couple years. Without their help, I would still be stressed trying to manage transportation to school and also just being able to leave my room/house for relief. I never once felt pressured or rushed. I was always treated as a person, rather than a number. James made everything smooth from the very beginning. It was very straight forward. I explained my situation and what I was looking for and he gave me my options. We went into the lot and I picked out a car that was in my budget and one that I liked. He asked if I wanted to test drive it and once he got the key, we were off. I was really blown away at how comfortable he made me. There wasn't any spiel, no over the top explanation of every feature on the car. I was left to make my own judgement. Once we returned, it was a simple "So is this the car you want?" sorta thing and I was confident that it was, so I just said "Yes, definitely" and we went inside to start the paperwork. Tracie explained how the financing would all take place. Again, it was a straight-forward experience with no pressure. She did an outstanding job working with higher management to give me a payment plan with a smaller monthly payment than I anticipated. She gave me a name, but I forgot, of who exactly made the final call who really helped approve me for the vehicle. I'm sorry to whom the upper-level management was, but I wanted to express my gratitude here as best as I could. All in all, it was a very low-stress experience that was genuine and comfortable from the very beginning. I cannot stress how grateful I am to have my freedom back. Writing that I have been confined to my home doesn't really describe the depression and despair that I faced with my existence. The staff freed me from that prison and I can now get around, whenever I want and in a much more comfortable vehicle. I love my Fiesta ST Line. Thank you all very much. -Timothy Bahus

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Palm Bay Ford

By Morningside Pools on 8/19/2019 at 12:18 PM.

We recently needed to add a Ford F-150 to our fleet and found exactly what we needed at Palm Bay Ford. Luis, our sales rep, made the experience most pleasant and expedient. We had a great conversation and most certainly be returning here for our next vehicle. Thank you Luis!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By ColleenD on 8/17/2019 at 12:17 PM.

Everyone is professional, Knowledgeable and always friendly. They keep you well informed throughout the day on the status of your vehicle. Definitely would recommend and will be returning for future services!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle Service and New Vehicle Purchase

By Vikanes on 8/17/2019 at 12:44 AM. Helped by Chris Cockran.

Palm Bay Ford continually provides excellent and professional service. Have purchased 5 vehicles from PB Ford,and family has purchased 4 vehicles as well. Palm Bay Ford staff continually strives to treat customers as valued members of the family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Review

By JJ on 8/12/2019 at 3:27 PM.

Service on my vehicle was 100%! On time and complete. Was organized and moved right along. We were checked in and checked out quickly. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Bob on 8/10/2019 at 5:04 PM.

Escape electrical system intermittent total shut down. After a four day search found a bad relay and is now fixed. Hard to fix as it had no codes

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff always

By Lady Cam 1 on 8/5/2019 at 7:04 PM.

It seems no matter why I am visiting Palm Bay Ford all greet me if though I was a first time customer..........Friendly is the best word I can think of right now.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast and Friendly

By JLMerced826 on 8/3/2019 at 3:18 PM.

The service department is very clean and organized between appointments and walk-ins. Everyone moves with a sense of urgency all while greeting with smiles and superb friendly customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

4th Time Is A Charm

By GNash on 7/25/2019 at 2:02 PM.

This is the 4th vehicle we have purchased at Palm Bay Ford. The first salesman Xavier Lott joined us in the rain to make sure we found the perfect vehicle, a Ford Edge. His approach for sales was perfect explaining the details and demonstrating the perks of the vehicle. Robert Lozraites joined him for negotiation and made it a smooth sale. Thank you. Great team.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Will not fix 15 focus

By scott01 on 6/25/2019 at 10:50 PM.

Have a 2015 ford focus DPS6 transmission has well known problems and they will not fix it. They fixed it once and it developed the famous shudder again and now they will not fix it. Then like a week later Eric Frechette the GM sends me a letter that I need tires and brakes so give them a call to make an appt, some nerve they want me to buy more parts but not fix the transmission. I have always owned ford vehicles and have bought two from PB Ford but I will never buy another Ford or shop at PB Ford again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Customer Service

By Pete on 6/12/2019 at 12:10 AM.

I take my Ford Taurus to Palm Bay Ford from Sebastian even though we have a Ford Dealer in Vero Bch. I always look forward to interacting with Frankyln. He is very knowlegable and efficient but equally important is his friendly and pleasant attitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service we have ever received

By Radmanovich1488 on 6/5/2019 at 7:09 PM.

Dave worked his butt off to get us into a vehicle despite having less than stellar credit. He was friendly AMD to the point and never gave us the runaround.

I would recommend this dealer.