Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.8  
Friendliness
3.9  
Overall Experience
3.5  
Price
3.8  
Quality of Work
3.7  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department

By 17STI on 12/21/2018 at 5:34 PM.

To whom it may concern, I usually do not take the time to write a review about a place but I’m extremely disappointed and upset about my experience that it was a must. My step-dad bought a brand-new Toyota Rav4 from this place and with only 400 it started giving him transmission issues. We took it to them and they did not find anything and said it was normal. After a couple weeks it got worse and the car stated shaking and moving when it was in neutral, also every time it is shifted to drive you could hear a loud noise. A video was taken as a proof of the problem. We took it back to the dealership and they said to come back in two days because they did not have a loaner to give him. We went again two days after and they still did not have a loaner for him, we still dropped off the car. A week has passed, and no one has called us about the status of the car or to even give him a loaner. Worst costumer service I have experienced, completely disappointed with the dealership and the experience. Worst service manager I have ever encountered.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply excellent

By Abdavid on 12/11/2018 at 3:17 AM. Helped by David Weiner.

Visiting Toyota of Palm Beach was truly the best experience I have ever had at a car dealership. Laurent, the salesperson who was very knowledgeable, first replied to my online enquiry with a video introducing himself and with a very nice offer for the vehicle I was interested in; we made an appointment and upon arriving he took time to answer all my questions and extremely pleasant. I felt comfortable and not pressured. Not only did I get an upgraded model but also he got us a very reasonable price. Of course I bought the car of my dreams. Laurent ensured I was pleased. Additionally Dan the business manager was very helpful and provided me with a price it was extremely reasonable and I could not refuse. Very personable, I saw him talking and getting involved with all the customers. He even called me the next day to make sure I was happy. The building is super modern and comfortable and they even have a barista who makes hot drinks to order. David the finance person worked very hard to get me a low interest loan. I am very very happy with my experience in with my new vehicle. I have been driving only Toyotas for more than 25 years and will continue to do so at Palm Beach Toyota. I could go on and on. I highlyvrecommend Palm Beach Toyota

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Overall Experience

5 weeks and counting

By Mike on 11/15/2018 at 9:00 PM. Helped by Collision Services.

Was hit in the rear end and 5 weeks later still waiting for the car. Coming from Michigan not use to this and surprised Roger Penske accepts this!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

thisone was awesome

By Agustin on 10/30/2018 at 2:27 PM. Helped by Raul Marchinares 6049.

Well i was in a dealer 30 minutes ago for my service my experience was outstanding Mr. Raul Marchinares is a great person he take care every single minute of my time in a palm beach Toyota i give to him 5 stars but i Belive he got 5 more he get great costumer service so fast and efective i'm a costumers of this dealer 17 years ago i was buy my last 3 cars in this dealer i say keep doing Raul you have big opportunity yo grow you are in a rigth place N/ put attention to this guy he is a top employeeeee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Friendly, Great Service!!!

By Nikki Petrusa on 8/16/2018 at 9:25 PM. Helped by Sherrmond Davis.

I have been using the service center for 5 years. I have been working with Sherrmond Davis and I will not go anywhere else! His customer service skills are amazing! He has been a HUGE help. I always go for routine maintenance but he has pulled me out of a bind more then once. He looks up different pricing, warranties, parts and such and always gets me the best deal! He lets me know exactly what I need and what can wait until my next service appointment. He has NEVER been pushy or made me feel forced to buy something I might not need. I would HIGHLY recommend him for all of your service needs!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

an efficient and spectacular service

By nana123 on 7/6/2018 at 4:13 PM. Helped by Daydi Cano.

I found what I was looking for, and Daydi Cano this spectacular girl she really focused with her job giving us the best services. I give her 10 stars of 5. Thank you.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

oil change

By Revan on 5/15/2018 at 6:31 PM. Helped by Roy Gonzales.

Went in for a basic oil change, ended up having to get new tires. They did my oil change and forgot to put the new tires on. So they had to take it back to the shop. I had an appointment at 10:20 am finally got my car back at 1:58 pm. Thank god they were not busy. Also during time waiting two employees were arguing with each other, after several minutes they finally went outside, but argued right outside the main entrance.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rip off old people

By Tj on 3/27/2018 at 12:03 PM. Helped by Raule.

Sent mom 94 there because I trusted them to be honest. She went back pn her pwn to get air for her tires that she bought there. Paid more figuring they would take care of her. Oh they did! $400 later Raoul gave her the "business" alignment after 100 miles? And the usual bs that she didnt need This car has 29000 its an 08 needs nothing. They saw her coming, stay away!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Shopped for a used car

By Kathleen on 12/28/2017 at 12:59 AM.

Got a good deal. Very good customer service! Mr Laurent was very professional and helpful . Lots of used cars to choose from at good prices.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great service and great people

By Mickey21 on 10/4/2017 at 2:17 AM. Helped by Sermons Davis.

I like getting service here because of the people that work there. One of the great personnel that works there is Shermond Davis. He always goes above and beyond to have my car all fixed up. He's knowledgeable about the job and what every service will cost me. He's also a people person....that's icing on the cake.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service department!!

By Danielle Fuller on 8/10/2017 at 4:41 PM. Helped by Daniel Davila.

Today I had the pleasure of working with Daniel Davila in the service department. He was very attentive and helped me figure out the best options for servicing my car. The wait time was not too long especially since it was busy. Will definitely go back.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Apathetic and Greedy

By arien.hoogerwerf on 3/14/2017 at 1:01 AM. Helped by Phillipe.

Bought a new 2015 Sienna here last year. Already owned a 2008 Highlander and traded my '09 Camry in for the Sienna. The Highlander seeped a large quantity of oil this weekend due to a known issue with this model using a rubber hose in the oil cooling pipe instead of a metal pipe. There's an extended warranty on this part due to this, coverage to 150,000 miles. This happened to me at 150,600 miles. Palm Beach Toyota of course wouldn't cover it or even initially give me a price on it. Toyota Experience finally got a hold of a service manager who said they would fix it for $474.16 plus tax. Every other ASE certified place I checked into, even the large chain stores, charge around $250.00... and they wonder why people don't bring their cars into the dealership for maintenance anymore. So not only is it not covered (somewhat understandable, although frustrating) but then they want to rip me off on the repair (totally not cool). So, regardless of the fact I've owned nothing but Toyotas for nearly a decade, not to mention the giant oil stain in the driveway which will probably run me another 100.00 to clean up, Just out of luck. I'm cancelling my plans to buy a Tacoma (though I loved the styling) and going with a better rated truck when I buy another in 2018.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By onescar on 3/2/2017 at 11:52 PM.

I wish Mr. Montpremier Laurent was the salesman from my first car buying experience. From the first day, he made us feel comfortable, with no-pressure, my mom and I did not feel rushed. He guided us around the available cars until we made our choice. The process was quick and painless because Mr. Laurent listened to exactly what we wanted. Like I said before the best experience, even better than Bavaria, Germany were we purchase our first car. From the beginning his mission was more about us getting what we need, instead of his profit or wallet. Mr. Laurent went above and beyond his duties as a salesman; that is why our negotiated price was exactly what we disgusted. No last-minute, or hidden fees. His professionalism and politeness should be Palm Beach Toyota ethical stance for all employees. Thank you, for the satisfying and pleasant experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excellent customer service!!

By fb250 on 2/8/2017 at 4:34 PM.

Best car shopping experience I've had, Laurent M. is an exceptional car salesman. He was very charming and laid-back he did not pressure me into purchasing anything. He listened to his customers and knew exactly what i needed and wanted in a car. I could not be happier with my purchase!! Thanks Laurent!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service/ buissness

By Mirnac6108 on 12/1/2016 at 3:52 AM. Helped by Rodger, David Weiner.

Selim, David Weiner, and Rodger, excelled in customer service, getting me the best deal, helping me the best they could with the loan process, and making sure I was satisfied with my purchase! I would highly recommend this place and employees anytime! Thank you so much guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

To Francisco Peralta

By CarlosCardet on 11/30/2016 at 6:35 PM. Helped by Francisco Peralta.

He is the best salesman, he did a good job, i buy my cart with him is a profesional and nice hard work I recommend to all my friend. ,that place is the best in west palm beach to get a Toyota cart .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By griffiths_jacqueline on 11/23/2016 at 3:07 AM. Helped by Michael Grindley.

Had an excellent experience in purchasing my new 2017 Toyota Rav4 at Palm Beach Toyota. Would definitely visit this dealership again in the near future. I would recommend this dealership to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience!!!

By germinal padilla on 11/21/2016 at 11:56 PM. Helped by Yuri Vasquez, Oreste Jimenez, and Roger Myton.

Our experience was beyond great. We felt right at home with our salesman Yuri, he was knowledgeable kind, helpful, understanding and treated us like family along with the other contributors to our sale. We have not stopped bragging about how great our experience was to our friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a good experience

By jasper2626 on 10/22/2016 at 10:55 PM. Helped by Michael Grinley.

Michael Grinley was as has been my salesman for 5 leases of mine from my car to my mother and my children. He is always fair and he gives me his word on all the transaction we do. He is not just a salesman, he is our friend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT

By sonia I gomez on 10/27/2016 at 2:10 PM. Helped by Yuri Vazquez.

My experiencia fue muy buena,es la segunda vez que compro en este dealer,el personal muy profesional,amable y con gran conocimiento en el area

I would recommend this dealer.