Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was excellent for regular checkup

By ARMOUR black on 3/20/2019 at 4:03 PM. Helped by K900 Andrew see above.

Andrew Sloan, service advisor was outstanding! First he quickly figured out my request and took car in on the spot! He estimated one hour and was right on! He also showed great patience with this’older’ customer

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Caring

By Tony on 3/17/2019 at 5:29 PM. Helped by Vasquez, Erasmo.

The salesman at the dealership remembered each time we came by. They were very respectful of our time by showing us exactly what we asked to see. not only did it earn our business this time, our next vehicle, our first stop we'll be at this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Peter Dallas on 3/16/2019 at 2:23 AM. Helped by Jesse.

My wife and I went to the service department for a oil change!! As usual the staff was Fantastic!! Great free snacks and the coffee machine is great!! Can’t say enough about Jesse and the rest of the staff!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and knowledgeable

By Kia review on 3/10/2019 at 3:59 PM. Helped by Kevin and Frank.

We liked their friendly and no nonsense approach. And friendly atmosphere Worked with Kevin and Frank. Both very helpful. The sales manage was beru nice and easygoing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jonathan on 3/8/2019 at 4:42 PM. Helped by S. Cazares.

The dealer was straight forward but was courteous at the same time. Numbers don’t lie and neither did they. We left with what we wanted and had a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By BusyMom on 2/2/2019 at 7:17 PM. Helped by Yvette.

I love the personnel at Palm Springs Kia; especially Yvette and Monica. It can be quite stressful and exhaustive to have to wait for a service or repair appointment (especially for an unexpected, yet necessary repair on your car/SUV), but Yvette and Monica, and all of the talented and hard working team at Palm Springs Kia make it pleasant and bearable. They keep you informed every step of the way and go out of their way to answer your questions. Thank you for always helping me get back on the road with peace of mind to go do something for my child.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good job!

By Boy Golden on 2/27/2019 at 5:06 PM. Helped by Friendly and very accommodating.

Happy and satisfied.I have nothing to say except,they’ve done a pretty good job and they answered all my questions with regards to my car problem.

I would recommend this dealer.

Overall Rating

2.5  

2   Customer Service
4   Friendliness
2   Overall Experience
2   Price

trying To up the price

By Not careful enough on 2/24/2019 at 4:52 PM. Helped by Jack gibson.

Jack Gibson was helpful selling the car to me. Then added in additional insurance that totaled thousands of dollars extra I didn’t find out until signing of sale documents where I saw charges. Felt like I was being ripped off.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kia Stinger 2019

By Stinger on 1/22/2019 at 5:22 PM. Helped by Ed Ghajar.

Overall good experience from the moment we drove onto the lot, through the road test, paperwork, and very informative about the Stinger, in general. Thank you very much...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT CUSTOMER SERVICE

By Packers14 on 1/10/2019 at 2:34 AM. Helped by OSCAR ARIES.

OSCAR ARIES WAS GREAT WITH US, ANSWERING ALL OVER QUESTIONS AND GAVE US THE BEST DEAL.. SO!! THANK YOU ALL FOR DOING A GREAT JOB..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a a excellent experience

By Andrew64 on 1/14/2019 at 12:23 AM. Helped by Ed Ghajar.

First off I am a first time buyer with no credit, no one to cosign, and very little money to put down, I didn’t think I had any chance of getting a new car, but the salesman Eddie told me not to think that way and that he was going to help me and they did and I’m so grateful for them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Continued GREAT service

By Tc2345 on 1/10/2019 at 4:42 PM. Helped by Yvette Robles service Mgr.; Jessie Garcia, service manager and Johnthan, service technican..

I will continue to use Palm Springs Kia for my service work. Everyone from the service manager to the service advisors to the technicans doing the work are not only great people but know their jobs well. I am and continue to be impressed. Thanks Palm Springs Kia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Needed a car

By Ruthmejia on 1/12/2019 at 9:25 PM. Helped by Randy Pellum.

Randy was very honest and patient. Was able to get into a new 2019 Kia Soul! I will definitely recommend this dealership to friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car shopping

By Dixiebogie on 1/5/2019 at 10:31 PM. Helped by Cosmo Vasquez.

I was greeted by a salesman right away but wasn’t pressured. The whole process was fast. I was in and out in less then 2 and a half hours. I had no trouble getting the car I wanted in the color I wanted. I was even able to get the car with no money down which was a relief. My salesman, Cosmo , was extremely helpful an knew everything about the car I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By KIA - 2017 on 12/30/2018 at 9:04 PM. Helped by Yvette Maldonado.

Service Advisor, Yvette Maldonado, is just the greatest! She always greets me by my name and treats me with the utmost respect and professionalism. My late husband Michael's passing has left me a little vulnerable and shy about dealing with the vehicle maintenance that he was handling. However, Yvette always explains in detail what needs to be done to my vehicle, the cost and how quickly that it will be accomplished. Just yesterday, I made an appointment on what I thought was the KIA website. The appointment was for 4pm. Unfortunately, your service department did not have the appointment listed and they closed at 5pm, not 7pm as I was informed by the "chat" representative. Yvette, understood my frustration with the miscommunication, empathized with me, took charge and addressed the issue as if it was her problem and further, got my vehicle serviced....wait for it...wait for it... by 5PM, I just cannot say enough or express my gratitude for her willingness to always go the extra mile. She certainly made a "mark on my life that cannot be erased"! THANK YOU, YVETTE! Mrs. Michael Lascola, a.k.a. Edith Lascola

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By cameronsmith on 12/28/2018 at 5:14 AM. Helped by Justin Smith.

Everyone that worked with me at the Palm Springs Kia was very friendly and helpful with every question I had as a first time buyer. I was very grateful they were able to work with me when it came to the price of my new used car. Besides having heat spots on the rotators which I took back in and they fixed for no charge, my car is in perfect condition and made it through a 10 hour road trip a couple days after my purchase. I couldn’t be any happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By LawrenceGeorge1! on 12/25/2018 at 4:44 PM. Helped by Carlos.

Fast and very detailed. Great costumer service and very flexible with price. Very appreciative for the help and the ability to work with us. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Eatme on 12/19/2018 at 8:13 PM. Helped by Monica.

Great service department . Jesse, Monica and Yvette provide excellent service along with the service technicians who work on my vehicle.I have always been treated very well. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Personal Touch

By tntxs2 on 12/14/2018 at 5:28 PM. Helped by Eddie, Haney.

I was acting on my father's behalf due to recent setback he is temporally homebound. The sales representative Eddie and sales manager Haney made the process very painless by letting me take the car home to my dad for him to review and then bringing him all the final documents to sign. The process took less than 2 days, and that was only because of the circumstances on my end. I would highly recommend using this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nightmare after Nightmare

By Justin Prater on 12/7/2018 at 6:33 PM. Helped by Jim Jesse Anthony.

Where do I start. Few months after buying KIA car started making noise. One rattling near dash and another near passenger. They said they fixed it it was the struts. Nope noise still there. Month goes by they said they fixed it. Had the nerve to say struts again NOPE noise still there. Another month goes by 3 months now they said they fixed it YES turns out loose door hinge on passenger. Another rattling noise near dash been in 4 times to fix that noise separate noise. Went in for an oil change they forgot to put oil back into the vehicle. Items such as phone charger and cologne been stolen and key lock.

I would not recommend this dealer.