Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service from John Mount and all service technicians!

By T17leader on 1/30/2019 at 10:06 PM.

Passing through the area with a traveling kids choir from Uganda and we needed our small bus checked over and serviced! John Mount provided us with great customer service and he and all technicians gave us honest and accurate information of what needed to be done. Very approachable and friendly! We arrived at 8:30 am and explained our scenario of being in the area for only a short time. They were able to service our bus that day, and it was ready before they had predicted! Now we have fresh new oil and two new front tires, to get us through the remainder of our travels before our group makes their way home to Uganda and two others drive the bus to its home in Washington state! Thanks John and everyone at Palmetto Ford for your great work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and Kind service from Jim Moody

By Evelyn Avery on 1/18/2019 at 11:27 PM.

My car was wrecked at a hotel in Charlotte while I was parked for a trip to Arizona.. Jim Moody's service was perfect,quick and kind. He worked diligently with my insurance company to be sure that I was served properly with a rental car and no time was wasted. I had follow up issues and Jim always handled everything professionally and speedily. I could not more highly recommend Jim and would not hesitate to work with him in the future. This incident was especially difficult for me since my husband had recently died and I did not feel confident in decision making, and was also extremely tired. Jim made me feel like I didn't need to worry about anything and took the responsibility off my shoulders without even knowing my current situation. Those kinds of acts of kindness are from the heart and I will and am grateful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Customer Oriented

By jimp on 1/17/2019 at 6:52 PM.

Took my vehicle in for an estimate. Dealt with Jim Moody. Received excellent service, timely estimate for the work to be done. Later took the vehicle in for repairs and again experienced excellent service. I have the utmost faith in Jim's willingness to always provide excellent service and stand behind the work his shop performs. Excellent representative for an excellent dealership that always provides excellent customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, friendly, and caring!

By TwoWheelOllie on 1/13/2019 at 6:22 PM.

This is quite possibly the best place to buy a new car. The staff are all very friendly, before and after the deal. The financing was explained clearly, and they did everything they could to get me the best deal. Their motto is more than just a catchphrase, they really did get me the best total deal. I walked out of there with a brand new EcoSport with the exact options I wanted, even down to the color. The rate they achieved with my credit and some negative equity on the trade is one reserved only for “well-qualified buyers.” Kelvin was extremely helpful and friendly throughout the entire process. This is my first new vehicle purchase from them, and certainly won’t be the last.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Justin German, Sales Associate

By chrisanddawn on 1/5/2019 at 8:54 PM.

Perfect experience; just purchased a new F150 and it was by far the most pleasant experience in all my born days. Will recommend Palmetto Ford to all my friends and business associates. Keep up the great customer service, pleasure doing business with all the staff, treated my wife and I like family........Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Dishonest dealership!

By Veteran on 1/4/2019 at 3:42 AM.

Dealership is dishonest. Bait and switch tactics! Gave an absurd offer on my truck, salesperson must have thought I was stupid, I will never deal with them again!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim Moody and Jim Thorne are THE BEST

By dolphinsc66 on 1/2/2019 at 4:10 AM.

We have had to take 3 vehicles 4 times to Palmetto Ford body shop over the past 20 years. Each time, both Jim and Jim and have been professional, friendly, courteous and kind. They have gone above and beyond every single time. Sometimes they feel more like friends making sure the work is nothing but the best. Jim Moody has helped me with service related issues as well and resolved them expediously. The work that has been done on all vehicles was always stellar. I know that if I'm not satisfied, Jim will do his best to fix things until I'm satisfied. Don't go anywhere else. This is the body shop to take your vehicle to for any and all body work. Thanks Jim and Jim! No offense, but I hope not to see you again in the body shop anytime soon. ;-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Body Shop

By CAS on 12/27/2018 at 1:46 AM.

Jim is the best!!!!! This is the second time we have used this body shop and they were great both times. Jim is so helpful and easy to work with. I would recommend them to anyone that I knew needed body repair on their cars. They do a wonderful job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new car

By D Mills on 12/7/2018 at 9:37 PM.

I recently purchased a vehicle from Palmetto Ford. I have purchased my last 2 cars from Palmetto Ford, eventhough I reside in a different city. My experience with Palmetto Ford was overall positive. My salesperson Justin German was professional, knowledgeable and addressed all of my concerns. His excellent customer service skills and non-pressure tactics made me recommend him to my family members for future purchases. Justin addressed all of my concerns and was willing to drive my new vehicle to me since I live in a different city. Customer service is very important to me and Justin exceeded my expectations. If you are looking to purchase a vehicle in the future, please see Justin at Palmetto Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales Experience

By Kat86 on 12/6/2018 at 12:23 PM.

Steve was really knowledgeable and patient he listened to what we needed and answered all our questions when it came down to choosing which car would be best for us. Ron was there to help get us the price we wanted for our trade and where we wanted to be in our payments. We definitely recommend this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A Body Shop Manager Who Cares

By rph on 11/20/2018 at 2:49 PM.

What car dealer employee, much less body shop manager, calls you at home to see how you are doing after finding your totaled car in his shop first thing in his workday?! I appreciate Jim Moody caring enough to make sure I am OK before redressing my auto repair needs. Treating you like family is so much more than cliche @ Palmetto Ford! Just another reason for me to be more thankful this holiday week! Gratefully, -Richard Horne

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased New Car

By Kim05 on 12/4/2018 at 2:35 AM.

Steve was a very knowledgeable salesman! He was very patient and helped me to find the perfect car! He went out of his way to deliver the car to me!! I’m thankful for his help and will definitely be recommending him to my friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service!

By Flex on 12/2/2018 at 4:39 PM.

Jim Moody was especially helpful replacing my driver's side mirror in minutes. I didn't even have to get our of car and he found a replacement mirror motor for free! Other employees were helpful as well but dpn't remember their names.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Dented Lincoln MKC

By Ragwing080 on 11/27/2018 at 10:06 PM.

My Lincoln was rear ended on the right corner. Talked to Jim Moody at their body shop and had it towed to Palmetto Ford for repairs. Jim made the process totally painless. He has a very positive attitude and a great sense of humor and was very professional. Repairs were completed on time and my MKC looks as good as new. Absolutely stress free experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disagreement on when problem occurred

By charleston2 on 11/27/2018 at 1:29 PM. Helped by Bob Pace.

I brought my car in that was still under warranty due to electrical issues. We had noticed the keypad blinking and that would cause a short and kill the battery. Brought the car in to Palmetto Ford told them them the problem. They later called to say the key pad was cracked and that was the issue and therefore would not be covered under warranty. We had not noticed a crack in the keypad prior to bringing in the car, which in itself is surprising as it had been blinking and we thought that was the issue. Then I was told that the crack was noticed during the walk around when I brought the car in, yet they forgot to mention it. Considering that was the reason the car was brought in I don't understand how this was not mentioned.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By Mike Boles on 11/24/2018 at 8:26 PM.

#1 Chevy’s rule #2 A first class staff makes for a first class experience, and that’s what I enjoyed during my purchase. I needed some more cab space and wanted to upgrade to a crew cab Silverado LTZ from my current double cab LT. During my Autotrader search I found that Palmetto Ford had the perfect used one with the right options at the right no haggle price. They had the best price and quality by far from all of my searches. However the main reason I ended up driving over 3 hours to buy from Palmetto was for the professionalism provided by Trip, Tom and Ron ~ Bravo Guys! Follow up by all of them starting with salesman Trip Dunn during the whole process was easy and accurate. He quickly emailed me an Auto Check Report verifying the truck I was interested in was a no accident, one owner. Trip and I enjoyed some fun banter over the ol Ford /Chevy rivalry, let’s just say I can see his point but am happy with my bow tie, haha! I also had an immaculate accident free trade and I wanted top dollar so I sent them a few pictures and the VIN #. I was surprised when they called me right back and gave me a rock solid great trade offer.....over the phone! When I showed up they quickly honored their word when they saw that my truck was as I described.. Integrity from all sides is always so refreshing. My soon to be new Chevy was sitting right there exactly as described, serviced clean and ready to go. Tom the general sales manager greeted me outside and instantly I was family! After a test drive, a quick final appraisal of my truck I found that all of the numbers were as agreed and it was then a breeze through the business office with F&I manager Ron. These guys are in this for the long run, one client, one vehicle at a time. I felt the sencerity and warmth, nice job Palmetto Ford! Yeah even me, a die hard Chevy dude, I can give a Ford some credit when it due! Palmetto team, I’m very happy with my experience and my new ride, thank you. Cheers and Keep on Truckin! Mike B. #chevy1 #itsoktobuyachevyatafordstore

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F-150

By Benjamin on 11/19/2018 at 7:30 PM.

I rate my buying experience 5 stars. Jeremy is a great salesman I'm glad he took the time and effort to explain to me a full array of options leading me to purchasing a truly amazing truck! My total satisfaction was never at any piont compromised during or after our transaction. I will buy another truck from Palmetto I'm sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent body shop

By PatB on 11/5/2018 at 8:51 PM.

Dropped my Expedition for rear bumper replacement and paint on a Friday. Picked it up Monday afternoon, exactly as promised. They had even washed and vacuumed the car for me. The invoice was exactly as quoted and the quality of work was excellent. Highly recommend Palmetto Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best deal ever!

By Brdgplyr on 11/2/2018 at 1:49 PM.

I never felt pressured!!! Negotiations were friendly. Never any condescending comments. What a pleasure!! I will be back in 2 years to trade!!! Mike was a particular joy to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great sale experience

By Captnpat on 10/31/2018 at 1:17 PM. Helped by Ashleigh.

Justin,Ashleigh ,Tom and Ron made my buying a new SUV a hassle free experience. Would definitely recommend this dealership to anyone looking to purchase a new vehicle. Thank You

I would recommend this dealer.