Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new car

By D Mills on 12/7/2018 at 9:37 PM.

I recently purchased a vehicle from Palmetto Ford. I have purchased my last 2 cars from Palmetto Ford, eventhough I reside in a different city. My experience with Palmetto Ford was overall positive. My salesperson Justin German was professional, knowledgeable and addressed all of my concerns. His excellent customer service skills and non-pressure tactics made me recommend him to my family members for future purchases. Justin addressed all of my concerns and was willing to drive my new vehicle to me since I live in a different city. Customer service is very important to me and Justin exceeded my expectations. If you are looking to purchase a vehicle in the future, please see Justin at Palmetto Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales Experience

By Kat86 on 12/6/2018 at 12:23 PM.

Steve was really knowledgeable and patient he listened to what we needed and answered all our questions when it came down to choosing which car would be best for us. Ron was there to help get us the price we wanted for our trade and where we wanted to be in our payments. We definitely recommend this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A Body Shop Manager Who Cares

By rph on 11/20/2018 at 2:49 PM.

What car dealer employee, much less body shop manager, calls you at home to see how you are doing after finding your totaled car in his shop first thing in his workday?! I appreciate Jim Moody caring enough to make sure I am OK before redressing my auto repair needs. Treating you like family is so much more than cliche @ Palmetto Ford! Just another reason for me to be more thankful this holiday week! Gratefully, -Richard Horne

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased New Car

By Kim05 on 12/4/2018 at 2:35 AM.

Steve was a very knowledgeable salesman! He was very patient and helped me to find the perfect car! He went out of his way to deliver the car to me!! I’m thankful for his help and will definitely be recommending him to my friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service!

By Flex on 12/2/2018 at 4:39 PM.

Jim Moody was especially helpful replacing my driver's side mirror in minutes. I didn't even have to get our of car and he found a replacement mirror motor for free! Other employees were helpful as well but dpn't remember their names.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Dented Lincoln MKC

By Ragwing080 on 11/27/2018 at 10:06 PM.

My Lincoln was rear ended on the right corner. Talked to Jim Moody at their body shop and had it towed to Palmetto Ford for repairs. Jim made the process totally painless. He has a very positive attitude and a great sense of humor and was very professional. Repairs were completed on time and my MKC looks as good as new. Absolutely stress free experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disagreement on when problem occurred

By charleston2 on 11/27/2018 at 1:29 PM. Helped by Bob Pace.

I brought my car in that was still under warranty due to electrical issues. We had noticed the keypad blinking and that would cause a short and kill the battery. Brought the car in to Palmetto Ford told them them the problem. They later called to say the key pad was cracked and that was the issue and therefore would not be covered under warranty. We had not noticed a crack in the keypad prior to bringing in the car, which in itself is surprising as it had been blinking and we thought that was the issue. Then I was told that the crack was noticed during the walk around when I brought the car in, yet they forgot to mention it. Considering that was the reason the car was brought in I don't understand how this was not mentioned.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By Mike Boles on 11/24/2018 at 8:26 PM.

#1 Chevy’s rule #2 A first class staff makes for a first class experience, and that’s what I enjoyed during my purchase. I needed some more cab space and wanted to upgrade to a crew cab Silverado LTZ from my current double cab LT. During my Autotrader search I found that Palmetto Ford had the perfect used one with the right options at the right no haggle price. They had the best price and quality by far from all of my searches. However the main reason I ended up driving over 3 hours to buy from Palmetto was for the professionalism provided by Trip, Tom and Ron ~ Bravo Guys! Follow up by all of them starting with salesman Trip Dunn during the whole process was easy and accurate. He quickly emailed me an Auto Check Report verifying the truck I was interested in was a no accident, one owner. Trip and I enjoyed some fun banter over the ol Ford /Chevy rivalry, let’s just say I can see his point but am happy with my bow tie, haha! I also had an immaculate accident free trade and I wanted top dollar so I sent them a few pictures and the VIN #. I was surprised when they called me right back and gave me a rock solid great trade offer.....over the phone! When I showed up they quickly honored their word when they saw that my truck was as I described.. Integrity from all sides is always so refreshing. My soon to be new Chevy was sitting right there exactly as described, serviced clean and ready to go. Tom the general sales manager greeted me outside and instantly I was family! After a test drive, a quick final appraisal of my truck I found that all of the numbers were as agreed and it was then a breeze through the business office with F&I manager Ron. These guys are in this for the long run, one client, one vehicle at a time. I felt the sencerity and warmth, nice job Palmetto Ford! Yeah even me, a die hard Chevy dude, I can give a Ford some credit when it due! Palmetto team, I’m very happy with my experience and my new ride, thank you. Cheers and Keep on Truckin! Mike B. #chevy1 #itsoktobuyachevyatafordstore

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F-150

By Benjamin on 11/19/2018 at 7:30 PM.

I rate my buying experience 5 stars. Jeremy is a great salesman I'm glad he took the time and effort to explain to me a full array of options leading me to purchasing a truly amazing truck! My total satisfaction was never at any piont compromised during or after our transaction. I will buy another truck from Palmetto I'm sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent body shop

By PatB on 11/5/2018 at 8:51 PM.

Dropped my Expedition for rear bumper replacement and paint on a Friday. Picked it up Monday afternoon, exactly as promised. They had even washed and vacuumed the car for me. The invoice was exactly as quoted and the quality of work was excellent. Highly recommend Palmetto Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best deal ever!

By Brdgplyr on 11/2/2018 at 1:49 PM.

I never felt pressured!!! Negotiations were friendly. Never any condescending comments. What a pleasure!! I will be back in 2 years to trade!!! Mike was a particular joy to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great sale experience

By Captnpat on 10/31/2018 at 1:17 PM. Helped by Ashleigh.

Justin,Ashleigh ,Tom and Ron made my buying a new SUV a hassle free experience. Would definitely recommend this dealership to anyone looking to purchase a new vehicle. Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bad Experience turned Delightful

By MAT66@att.net on 10/31/2018 at 3:29 PM.

I backed too closely out of my daughter's garage and broke my side view mirror. I was petrified to drive as I was afraid to make a right turn when I depend on that mirror. Jim ( One of the three Jims that works there ) had to order the mirror. Luckily it came in right when he said it would. I had the attention of several service men while one of the Jims snapped the mirror in place quickly. They made me feel less foolish for having such an accident. The whole experience at Palmetto Ford was quick and easy and I got a free car wash as well. Everyone there gives 200%!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Experienced!

By riki919 on 10/24/2018 at 12:57 AM.

Very knowledgeable about the sale of a car. Very impressed! He had a lot of patience for all of my questions. And never seemed frustrated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By kkoester on 10/20/2018 at 12:37 AM.

Lane, Trip, and Mike made this purchase so easy! I would definitely recommend Palmetto Ford to anyone looking to purchase a car, new or used.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

if you need a new car? you need to meet Jeremy Parrish

By Ashlee on 10/11/2018 at 9:59 PM.

Thank you a lot Jeremy Parrish, you’re very nice person, thank you for your patience and dedication. Congrats Palmetto Ford Lincoln they really brilliant Workman on your time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom is the best!

By BrittanyGainer on 10/10/2018 at 10:44 PM.

Tom was extremely helpful and friendly. Thanks to him our shopping experience was easy and effortless. He made sure to help us find exactly what we were looking for. After the sale he went above and beyond to provide great customer care support as a resource for any questions that we had. It was a true pleasure to work with him!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

The worst experience we've ever had

By EmilyAndyWatson on 10/5/2018 at 2:09 AM.

My husband and I just moved to the area and this is the first time we have been to Palmetto Ford. It will also be the last. Due to Ford Focus transmission issues, this is not the first time I have had to get this vehicle worked on at a Ford dealership. But the horrible treatment we endured at this service department turned the already bad experience of having a Ford Focus into a complete nightmare. From telling us our vehicle was ready when it actually wasn't to misleading explanations in regards to pricing, it was truly a horrible experience. The way we were spoken to when we tried to communicate our confusion and frustration was completely unacceptable and left me in tears. My husband and I are truly appalled at how the situation was handled. I have never left a bad review on a business before. I just hope that someone else reading this will not make the same mistake my husband and I did by coming here as there are two other Ford dealerships in the area.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got it right!

By Port city 1 on 9/19/2018 at 1:45 PM.

After two attempts and $1,000.00 in repairs on leaking rear window, service department decided to call on the body shop manager Jim Moody to ask his opinion. Jim immediately assessed and diagnosed the problem and imolemented the solution at no charge. As a bonus he replaced a rear tail light for me at no charge. His attention to detail and outstanding customer service has made me a fan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mike Helton is THE Guy to See!!!

By AshleyG on 9/4/2018 at 12:52 AM. Helped by Mike Helton.

BEST CAR SALESMAN EVER! I bought a Ford Explorer from Mike today. He was knowledgeable, made me feel valued, and made the car buying experience more enjoyable. He didn’t try to push me into a car, and genuinely cared about my needs and concerns with this purchase. He did his very best to get the exact car I wanted for the price that I wanted. When I buy another car, Mike is the guy I will be seeing. Thank you, Mike!

I would recommend this dealer.