Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.8  
Price
5  
Quality of Work
5  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Depressssssssssssssss,

By lUIS on 8/24/2017 at 7:45 PM. Helped by Gerson service deparment.

Terrible experience !!!! (5) working day to get a diagnostic the worse FORD DEALER in the complete US. no concept of a working Vehicle ,no respect for customer need ,no common sense a all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I get a new Ford F-250 2017

By Nelson954 on 4/1/2017 at 11:34 PM.

Good service I get. New Ford F-250 2017 under flowers by nelson and I am happy I recommend palmetto ford miami ask for mister Jose

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Dealer

By Ahki on 2/28/2017 at 11:47 PM.

It was a great, no pressure and pleasant experience. Just as the rating on the web. Viva did a great job. She listened to our wants and needs, answered all our questioned without fillers and no gimmicks. I highly recommend Palmetto Ford to anyone looking for a SUV, truck or commercial truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Luciano O Duque on 9/9/2016 at 3:38 AM.

Best dealership in Miami, no pressure to purchase, fast and excellent service. Alex got us a good deal. No problems. Highly recommended dealership. Thanks Alex.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Johnson&johnson on 8/31/2016 at 6:35 PM.

I love my new truck. And my sales person Alex was great I would highly recommend this company to friends and family.. From day one Alex took care of me even down to the end.. I would definitely be coming back for a second work truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Epitome of customer service

By Jerry on 8/13/2016 at 3:26 PM.

Marco Gonzalez and his team are extraordinary! They make the process of purchasing/leasing a vehicle an enjoyable experience (very rare in the industry). Amado Sisto is always very courteous and very thorough to ensure customer satisfaction. This is why I keep coming back to Palmetto Ford very time. This is my third leasing transaction at Palmetto Ford. Palmetto is the only dealer I deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Par Excellence Experience

By Captain Nihal Perera on 8/3/2016 at 11:56 PM.

Mr. Carrera has an excellent personality and sales comes to him very naturally. He is extremely helpful with a natural aptitude and desire to do more for his clients. His professionalism and attention to detail is superior to others I've dealt with. He listened to my requirements for a brand new Ford Explorer XLT 2016 which I wanted to purchase as a surprise for my wife's birthday. He volunteered to drive the new car to my home in order to surprise my wife and drive back in the vehicle we were trading in. He has kept in touch with me to make sure that we are satisfied customers. Additionally, when Mr. Carrera had a family emergency one day I had the pleasure of working with Mr. James Robertson a U.S. Navy Veteran and another professional of excellent caliber. I would like to also recommend Mr. Robertson for his awesome personality and work ethic. The general Manager Mrs. Mabel Machin is extremely helpful and ever willing to work with her customers to their absolute satisfaction. I would recommend all three of them and this dealership to anyone who would like to purchase a vehicle. Iv'e had a wonderful experience dealing with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

James Robertson is the best salesman!

By Dmconcrepump on 8/2/2016 at 4:24 AM.

After our 1st purchase with James, we have returned numerous times to expand our fleet of FORD trucks & go directly to James. Each & every time our satisfaction has been met if not exceeded. We have recommended his excellent service to our partners, family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We can't imagine going anywhere else!Thank you Palmetto Ford

By Elizabeth Weprin on 7/19/2016 at 10:36 PM.

My vehicle was not easy to locate and Vivi really worked hard to get it done. The entire Palmetto Ford team was amazing and we cannot thank everyone enough. I am now on my third Palmetto Ford truck and my husband is on his first... thank you again to the Palmetto Ford family. They really care!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

James took very good care of us

By serge 1945 on 7/17/2016 at 1:32 AM.

James tried his best to answer all our questions and accommodate us. he went out of his way and even came to our office to hand deliver documents.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alex was great, very professional couteous and helpful.

By ross on 7/16/2016 at 5:17 PM.

Purchase a new Ford Transit for our company. We were searching around and Palmetto Ford we found on the internet. Spoke with Alex and the price was the price No BS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Edwin Milian

By Red on 7/13/2016 at 3:13 PM.

James was a good salesman really want out of his way to help us out and give us the best price on the vehicle we bought we did purchase a brand-new work van from you guys and I have no problem recommending to any of my friends or family to James or your Ford dealership thank you so much any questions Edwin Milian

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of F-150

By alexcei on 7/15/2016 at 3:25 PM.

I have been dealing with our Sales Representative, James Robertson, for over 5 years. He has always been professional, responsive and accommodating. It is a pleasure working with him and we look forward to purchasing many more vehicles in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

my 2016 F150 lease

By John Melnick on 7/14/2016 at 5:12 PM.

Vivi is a terrific help! She was able to follow through and find the best equipt F150 that i was looking for and offered me the most ideal lease term. She is an absolute pleasure to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By ExplorerVivian on 7/14/2016 at 2:31 PM.

Vivi Barrera was my sales representative. She was very helpful and pleasant throughout the entire car buying process. From the moment I contacted her, she was happy to help me. She was patient while I made my decision and very honest about the process. She made buying a car a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

2017 escape

By Akfe17 on 7/14/2016 at 11:32 AM.

Vivi worked very hard to find me the car I wanted and kept me notified of what was going on. It was great working with her!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional sales young lady, agreable and easy to work wit

By AL on 7/14/2016 at 12:55 AM.

All I know is MS Viviana Barrera asked me what was my selection for a pick up truck. I explained what I needed and her input was to show me other options to upgrade my basic need. In short while I checked all the options and purchased and paid in full an F-150 in less than one hour. Two days later MS Barrera called to let me know the vehicle was ready for delivery. MS Barrera took the time to show me all the procedures to drive safely out of the dealership. Glad I was serviced in a very cordial atmosphere. l

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Petef250 on 7/13/2016 at 7:55 PM.

Vivi was great. Will be back again. Our next is the 250 van transit. Vivi took care of us and is very knowledgeable on the Ford product line. Answered all my questions

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By Andrew Rodriguez on 7/13/2016 at 7:59 PM.

Vivi Barrera was a pleasure to work with. I shopped at every Ford dealership before finding Palmetto Ford, she found me the car I wanted quickly and gave me the best price by far. Will definitely buy my next car at Palmetto Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best way to buy a truck or car

By Freddie Fernandez on 7/13/2016 at 7:24 PM.

I love Palmetto Ford, the Yglesias family and Viviana Barrera vivi@palmettotruck.com. NO foolishness and NO games. Best price and service in town. i have purchased 5 vehicles from them and will continue to do so. I have purchased an expedition, an explorer and 3 F-150's.

I would recommend this dealer.