Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a positive experience

By jhabada on 9/7/2019 at 9:22 PM.

We always have a positive experience when dealing with Palmiero Toyota, whether it’s to trade cars or have routine maintenance performed. Their customer service is exceptional.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Pleasant and informative.

By Web on 9/5/2019 at 12:46 AM. Helped by The finance manager.

The dealership is very friendly and non pushy. They were helpful to explain questions we had. They also sought out and obtained the exact vehicle we wanted. This is my forth purchase from this dealership and I have always been satisfied.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasure to work with

By djfronce on 8/30/2019 at 11:38 PM.

Lance is great to work with. He knew what we wanted as our lease was getting close to the end and called us with a vechicle and payment option for the model we wanted. All we did was go pick out the trim model. Lance as well as the Palmerio team are very integral when dealing with their customers. So far we have had the best experience when dealing with the service department. They accommodate around your schedule on another level.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good experience

By knobe1obe on 8/29/2019 at 3:21 PM.

I chose Palmiero due to price, quality and friendly service of associates. Have also had a good experience in the past with the service department.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Satisfied in Hermitage

By Ptizio on 8/28/2019 at 5:10 PM.

I've dealt with Lance on my 2016 4-runner , I told him what model I wanted and the time frame I was up against , it all came together and the deal was right .

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

The Standard in the industry.

By Kevin on 6/25/2019 at 1:32 PM.

The place where you are always welcome. The staff is knowledgeable, courteous and friendly. They are very willing to deal on vehicles. They are very community minded.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Watch out for the financial person.

By CustomerB4 on 6/23/2019 at 9:12 PM.

This is the second new vehicle we have purchased in the last three years and both times the experience was great until we go to the office that provides the finial paperwork. Both times the person starts rattling off on the extended warrantee as if we have already asked for it and it is part of the deal. We had to stop him from proceeding because we did not want it, we didn't want it before we walked in the door. We decided that we wanted to finance thru Toyota since we had used them before and was very satisfied with them. They had a finance rate of 1.9%. Well we left the room with a loan from Bank of America with a finance rate of 3.49% and a $500 off the price. The finance guy said that this was the better deal. We didn't really understand why, but I didn't want to argue with him since I didn't have time to do the math and could not say why his way was not good. Maybe it was the best way to go and if it is I would apologize. What I feel he should have done was run the financing both ways to show us the benefits. Seems to me he had the paperwork filled out with the Bank Of America financing when we came in the room.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond!

By Cheri on 6/19/2019 at 11:59 AM.

There really was no other choice for me.... I knew I wanted to purchase my next car from Palmiero and they did not disappoint. Lance was great to work with... and really went out of his way to help me out. My car was totaled from a deer accident about 5 days before I was leaving to go out of town for 11 days. (My insurance rental car would also be expired when I returned.) I called the dealership and explained the situation. He assured me there would be no problems, he would make sure I had transportation when I returned until I picked a vehicle out to purchase. When I was away I e-mailed Lance what I was looking for and we narrowed down several options.... the cars were ready for me to look at when I returned. Lance was good for his word and worked with me until I picked out the 2019 Camry I am happily driving today. Thanks for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alwlays professional service

By Bill on 4/22/2019 at 9:33 PM.

After buying a new Toyota in 2014, Going back to Palmiero for a TEacoma was a no brainer. Lance Holabaugh is so easy to deal with and has the answers or gets the answers to make the buying process very easy. ALL experiences with the service department have been spot on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super hero of service

By Tacoma on 4/19/2019 at 10:29 AM.

Kim went beyond the call of duty to satisfy my recent service and insurance claim. She is a fabulous facilitator. During the whole process she was courteous and made every effort to make the project easy for me. Thank you Kim

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

over the top

By doguly daviy123 on 3/9/2019 at 1:46 PM.

they were great thank the saleman service was over the top love the car glad it came with exter tires car look brand new low mi;les

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Customer Service

By JAEGER on 3/1/2019 at 6:20 PM.

I met with Chad Adams and He was very helpful in getting my 2019 Toyota Tacoma in Calvary Blue ordered.Chad kept me updated on where the Truck was,when it was built and when it was on it's way.I highly recommend Chad as a Salesman.I have been a customer of Palmerio for almost 15 years and never had any issues.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Prompt courteous service

By jp on 3/1/2019 at 1:00 PM.

they were willing to answer my questions chad was willing to help with setting up my phone to the entune system also took a nice test drive over various kinds of terrain

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy going, clear and concise.

By Post on 2/16/2019 at 5:59 PM.

Myself, my wife and 4 yr old daughter had been interested in purchasing a bigger more capable truck. We saw one online we liked so we came in. Kayla was not pushy, asked what our interests were and brought the truck around for us to test drive. Afterward we had returned to the dealership and started to fill out the paperwork. She didn't mind that my daughter of 4yrs old was restless. Kayla offered my daughter some crayons to keep her occupied. The whole experience was great well done. We will return for our next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience.

By Jake on 2/11/2019 at 2:15 AM.

Everything was made easy and explained very clearly throughout the whole process. The employees are great and extremely helpful. I would highly recommend choosing this dealership for your next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership!

By rav4 on 12/22/2018 at 12:29 PM.

In 2001 I purchased my first Toyota from Palmiero Toyota. They have always been good to me! John Snedeker went out of his way to give me everything I asked for. Thank you sir.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Quality of Work

Long wait ... poor sales experience

By swk2545 on 10/23/2018 at 2:16 AM.

We waited a long time to speak to a salesperson. We finally met Lance, who seemed rushed, interrupted us on several occasions and talked around a lot our questions. He seemed disinterested in continuing the conversation when we didn't commit to buying that day.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service!

By Jadams92 on 10/12/2018 at 9:18 PM.

This is the third time I personally have purchased a vehicle from Palmiero. And they NEVER disappoint. My customer service in sales with Michelle Carter excelled beyond expectation and professionalism! She was very attentive, informative and answered any question I had whether it was by email, text or call. My trade was A smooth easy transaction along with the purchase of my new 2016 tacoma! And I’ve never been happier! The truck was freshly detailed along with a full tank of gas upon pick up. Thank you all so much at Palmiero Toyota and special thanks to Michelle Carter again for this opportunity in owning a newer tacoma. I’m happy to say I’m a lifelong customer!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Non nonsense, quick & courteous

By Kelly on 10/6/2018 at 3:21 PM.

Very courteous sales staff, not pushy. Listened to my needs & made suggestions. Extremely generous in the time allowed to test drive/ask questions & was honest in answers. She was very knowledgable on vehicle. Easy access by phone/text to rep. No real haggering on price, they respected my offer. Great service & extended warranty provided. Paperwork simple. I will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had to go out of town for excellence for Toyota!!

By TnM on 9/12/2018 at 8:13 PM.

Excellent experience buying our new vehicle from Palmiero. This was our 1st Toyota and we went out of town (secondary to not a very good experience in out home town Toyota). Our salesman, Lance, went above and beyond expectations for us. Sean, the financial specialist, was great to work with and between both of them, made buying our 1st Toyota a great experience!!!

I would recommend this dealer.