Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
5  
Overall Experience
4.5  
Price
4.8  
Quality of Work
4.5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything I wanted.

By Old man72 on 9/4/2019 at 5:23 PM. Helped by Shannon Webb - Jack (in finance).

I had been looking for a new car for months. John Lee Mazda had exactly what I wanted. Buying a car in Panama City has always been a pain. This is the second car I have bought from John Lee and it was a very easy and smooth experience. Love their new facility, Shannon was really easy to deal with and a big help. Jack in finance was really nice and friendly and everything went great. Thanks to everyone at John Lee Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience salesman was awesome

By Kaylee22! on 8/5/2019 at 12:50 AM. Helped by Shannon Webb.

Experience was great extremely happy with our purchase and the CX-5 awesome car. We’ve bought 2 vehicles in the last few months from Shannon and are pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealer came through in an unfortunate situation!

By quixilver09 on 6/21/2019 at 12:51 PM. Helped by Shannon Webb.

I had found a pre-owned car I was specifically looking for on their lot. I was over 400 miles away but decided to make the drive. With being in the car business before, it was nice to feel like they weren't pulling the typical dealer/salesman routines. Straight to the point, quick and accurate responses, fair negotiation. I was able to do all the paperwork over the phone, drove up, and was in and out with my new car in less than an hour. Shannon was great through the whole process and made it easy. Unfortunately, even though I loved the car, it was super nice and had a clean carfax, I ended up having a major engine repair pop up less than 10 days of driving it. I bought this car specifically because I drive 4-5 hours a day when I work. Now I was out of my livelihood. Within 48 hours, they offered a solution to either fix the car or trade it back in as if nothing was wrong. Seeing as I realized I probably shouldn't have bought a car out of warranty, I decided to trade it in on a brand new Mazda 6. They made the process just as simple and easy this time around. They towed the first car from my home town and rented me a car to get back up there! Now I love my new Mazda! Definitely would recommend John Lee Mazda of Panama City Mazda. Thanks Shannon and Ryan for what you did to help me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership!

By FountainPayton1 on 6/11/2019 at 2:27 PM. Helped by Shannon Webb.

Just purchased a 2019 Mazda CX-5 Grand Touring from Panama City Mazda! I couldn't be more happy with my purchase! I highly recommend Panama City Mazda, great salespeople, and wonderful managers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd visit did not disappoint.

By D Waters on 6/9/2019 at 10:43 PM. Helped by Shannon Webb. Chuck Mun..

Panama City Mazda is a terrific dealership to work with. The internet response was immediate. Thank you. Shannon Webb and Chuck Mun made the leasing process so easy I was able to accomplish everything on my lunch break. Where else can you do that?

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

called them 5-6 times.never heard from them

By carguy on 11/15/2018 at 8:13 AM.

called since mon 11.12.18 a few times.at #850 771 75 57.even send a msg.It sounds like they have tech problem bcouse only 2 bips and no recording system.corolla l 2016 blue in color with 17300 mi was my interest.but i guess its gone by now.Very poor service .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By KrisG on 9/19/2018 at 10:16 PM. Helped by Patrick Colbert.

Patrick Colbert was solid. He was informative, took his time, and very engaged throughout the process. His sales approach was spot on. Not pushy, patient and made you comfortable. Awesome job! Thank you John Lee Nissian of Panama City Florida.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase....Amazing Experience

By Kiaana7 on 5/18/2018 at 2:07 AM. Helped by Michael Fowler, James Lett, Ron.

I purchased a 2017 Mazda 6 recently from John Lee Mazda and was extremely happy with their service. Michael was my salesman and he was very kind and knowledgeable, you can tell he was well trained. Not once while I was at Mazda did I feel pressured to purchase a vehicle or any of their products to maintain the car. That’s a huge plus for me. Of course, they went over key selling points, but they gave me time and space to make my own decision. James, the sales manager, was phenomenal. Words cannot express how thankful I am to have done business with him. Considering this was my first time purchasing a brand-new car, I had questions and a lot of them. Whereas another person might have become agitated and frustrated with all my questions, James was very patient and did an excellent job answering them; he was very thorough and remained friendly throughout the entire process (even the financial negotiation aspect of it). He went above and beyond in his customer service when he made some phone calls to help rectify a flat tire situation that I obtained a week after my purchase (please note that this had nothing to do with the vehicle itself, I inadvertently ran over something in the road). Making these calls on my behalf was not part of his job description, so he didn’t have to do it, but he did it out of the kindness of his heart because he wanted to help me and I am grateful to him for that. Ron is the person who does the financial paperwork and he was awesome as well. He was very kind, personable and knowledgeable. He was also straight up and did not try to upsale products through manipulation……he made sure to let me know upfront that he was not this type of person and he stayed true to his word. John Lee Mazda is the place you want to purchase your vehicle from……no shady deals or manipulative/aggressive salesmen. Only great vehicles sold by great salesmen providing great customer service 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Cruisin'Roc on 4/25/2018 at 2:42 PM. Helped by Can't remember any of their names but everyone has been so friendly.

I purchased my used vehicle from JL about 4 years ago & to this day I still take it there to have it serviced. The staff is ALWAYS so friendly & accommodating and they will continue to get my business! GREAT job to the staff there! THANKS!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Rita A on 11/30/2017 at 9:33 PM. Helped by Orlando Morales.

Working with Orlando was a pleasure. He made the buying process easy. Took the time to answer many questions and went over the features of the SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By Danielny2 on 11/26/2017 at 5:01 AM. Helped by Michael Fowler.

I visited John Lee Nissan/Panama City Mazda to purchase a new vehicle. A gentleman named Michael Fowler stepped in to help me since I wasn’t exactly sure what vehicle I wanted. Michael was very helpful with the process and made sure me and my family were accommodated well and made sure we got what we wanted in the end without making it seem like he was pressuring us into buying a vehicle, it was an extremely friendly interaction! Since I live far from Panama City, I was worried about having my car taken care of but Mazdas employees made sure I was set up with a game plan on how to take care of it and where I should go when I’m out of town. Panama City Mazda and their staff have continued to be helpful with my new Mazda CX-5, I couldn’t be happier with the outcome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer

By Paula Emery on 11/15/2017 at 8:23 PM. Helped by James Lett.

Orlando Morales was awesome. His knowledge and care was so appreciated. He is a strong asset to John Lee Mazda! A fantastic experience, thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Mazda CX-5 on 11/13/2017 at 5:24 PM. Helped by Orlando Morales and James Lett.

The service at John Lee Mazda was amazing from start to finish. I love the 2017 Mazda CX-5 that I purchased. Orlando Morales and James Lett were very helpful and professional. This was by far the best car shopping experience I have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Purchased

By Dominique Smith on 9/28/2017 at 6:54 PM. Helped by Michael Fowler.

Went in and worked with rep Michael Fowler. We came in looking for a cheap used car, and came out with an amazing offer on a newer vehicle we couldn't refuse. We could not be happier with out new purchase, and met no big snafus or inconveniences in the process of purchasing our new vehicle. Our rep was incredibly respectful and friendly!

I would recommend this dealer.

Overall Rating

2.5  

5   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

MISLEADING INFORMATION

By Morgan A Newsom on 9/25/2017 at 3:15 PM. Helped by Orlando Morales.

I purchased my car a week ago, signed all the paperwork, had my interest rate the way I wanted it, and then I got a phone call saying that the financial company was mislead by their own employee and they need to adjust my interest rate and make it higher. It's unbelievable that I have to waste my time because of somebody else's mistake when they had copies of all my information right in front of them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We love John Lee!

By inacwithana on 9/12/2017 at 4:09 PM. Helped by Orlando Morales.

Gave me a very fair price on my trade-in and I am absolutely loving my new Mazda3! Orlando was a pleasure to work with. Couldn't have had a better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior service

By Bryan Chapman on 9/2/2017 at 4:38 PM. Helped by James Lett, Troy Lassiter.

James Lett and Troy Lassiter we're a great team to work with. Very professional and friendly, they worked late into the night to make a deal. I highly recommend Panama City John Lee Mazda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

James & Troy were amazing!!!

By Ktchap21 on 9/2/2017 at 4:23 PM. Helped by James lett, Troy Lassiter.

They both took great care of us & got us into a brand new Mazda that we love!!!! If you are on the market for a new vehicle, they are your guys!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

An awesome car buying experience!

By Nurscassie on 8/18/2017 at 4:52 AM. Helped by Orlando Morales.

My experience at the Panama City Mazda dealership was wonderful! Orlando Morales helped me pick out a fabulous car and then made sure he did everything he could to help me get financed so I could drive away in my very first brand new car. I would definitely recommend this dealership and ask for Orlando he was wonderful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth traveling to!

By rgantt on 8/10/2017 at 2:58 PM. Helped by Orlando Morales.

My husband and I recently purchased a vehicle from John Lee Mazda in Panama City and the entire experience was wonderful. We live in Pensacola, FL and had been doing tons of online research to find the best inventory and the best prices on the 2017 CX-5s. We spotted an awesome deal with this particular dealership and called to make sure the vehicle was still on the lot considering it was a 2.5 hour drive to the dealership. From start to finish the process was great. We initially spoke with Kim on the phone who had someone go out in their lot to put a hand on the vehicle to make 100% sure it was in front of them prior to our drive over and she made sure to let the staff know we were coming to look it over. She was extremely friendly on the phone and conversation was relaxed and a breeze. Upon arriving at the dealership we were met by Orlando who was our tour guide to everything Mazda CX-5. It was nice to work with someone who was personable, laid back, and who you could tell actually knew everything about the vehicle we were interested in. We started with a tour around the features of the vehicle followed by myself and my husband test driving the vehicle. Throughout the process we never felt harassed by the stereotypical "car salesman" attitude. We had genuine conversation throughout the test drive. Upon arriving back to the dealership and sitting down to discuss financing we appreciated the brief but thorough discussion we had. As a financially conscious person I knew where we sat with our current APR offers, how much we wanted to put down, where we needed to be to make this vehicle work for us, and of course the fair market value for what we were looking at. That being said the vehicle was priced extremely fair. It was actually priced only $100 more than the lowest fair market value according to KBB, edmunds, and trucar. Overall, we walked out with the car we wanted at an excellent APR with payments we aimed for and an overall price we anticipated. It beat out our local Mazda dealership by more than $1,000. After finalizing the paperwork we walked back out to our brand new car that was re-detailed and set up for a photo opp with balloons and a huge bow. We had a good laugh and appreciated how we felt that they thought of it all! I could continue to go on about how great the experience was but I think it's understood that we highly recommend the John Lee Mazda dealership and will continue to due so to everyone we know. We will always keep them in mind and feel they are worth the travel back to purchase future vehicles from.

I would recommend this dealer.