Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy transaction

By DMD416 on 8/21/2019 at 6:02 PM. Helped by Keo-finance.

We needed a new car and Paoli Ford made the process easy from the trade-in process to the financing with Keo. Smooth overall process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Ford on 8/20/2019 at 7:29 PM.

Nick and Steve were very helpful. Could t have done it without them. Awesome place. More so Nick than Steve. But still Steve was good

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to do business

By Fred F on 8/20/2019 at 3:14 PM.

Very friendly and professional. I highly recommend this dealership . The sales reps are knowledgeable and best of all not pushy. I look forward to working with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience to Date

By Frank DiBuo on 8/19/2019 at 6:33 PM.

Recently purchased a vehicle from Paoli Ford and am very pleased with the level of service provided. From the initial contact at the dealership, to the discussion with David Kleiman, and finally the wrap-up with Terrance Paul, the level of service was exceptional. David was very knowledgeable of the products and provided answers to all of my questions which allowed me to make an informed decision with which I am very pleased. Thank you again and even though I am quite a distance from Paoli Ford, I would not hesitate to return and would definitely recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy to buy a Used Car

By DSL on 8/17/2019 at 11:40 PM.

Set up an appointment ahead of time to test drive a vehicle. Showed up to vehicle and associate ready to check the vehicle out and go for a test drive. Associate was knowledgeable to the features of the car, and was very friendly to work with. Dealership was willing toward a price that works, low pressure on the sale. No problems with getting the 2nd key (which was missing) added to the sale for no cost to the buyer. Overall, positive experience as far as buying a used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Randall12 on 8/17/2019 at 1:39 PM.

Excellent customer service. Great dealership and great service department. Would strongly recommend this dealership to anybody that was interested in buying a car in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Pleasantly surprised

By Mike23ray$ on 8/16/2019 at 10:08 PM.

Had a nice experience, at MatthewFord. Our salesman Bob Gillespie was knowledgeable and patient with answering our questions about the ford escape. There was no pressure with multiple calls nor texts.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

Used Car purchase was very average

By Car55 on 8/15/2019 at 9:02 PM.

I bought a used car from this dealership in August 2019. While the actual process of buying the car was fine, nothing really stood out either. The only reason I purchased a vehicle from this dealer was because they had a very specific type of car I was looking for. Price was fair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Experience Matters

By Plumber Morrison on 8/15/2019 at 8:18 PM.

Highly recommend Paoli Ford. Bob Gillespie was great to work with. Bob made the purchase easy and worked thru my insurance hick up like a pro. I would recommend Bob to anyone ....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My first truck!!

By First truck gal on 8/14/2019 at 11:01 PM.

I stopped in the Paoli Ford Dealership about 10 days ago. I was looking for a specific model of the Ford Ranger. They didn’t have that model but I test drove a different one. Lex looked far and wide for what I wanted. The first two she found were not available a week later. Then one was found in the color that I wanted and an upgraded model and the Dealership worked with me and I drove it home today!! Lex was great and stayed in touch with me throughout the whole process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2005 Ford F 150 Lariat

By Ed Jones on 8/14/2019 at 10:22 PM.

Bob was great. He was pleasant to work with and I had a great experience. Thanks Paoli Ford for the amazing truck. Thanks again Bob

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service at Paoli Ford

By Marty K on 8/12/2019 at 4:17 PM.

I thoroughly enjoyed working with Lex Mellon, during my recent purchase ! Lex shared her expertise with the Ford product line in a very personable and professional manner. I never felt rushed to get to the sale. Thanks Lex !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful organization, top great people

By Jester52 on 8/10/2019 at 1:00 PM.

I have been doing business with Paoli Ford for more than ten years. What I find is that they keep on improving. The service department is a shining example of what is very right here. Lex Mellon our sales person and the rest of the sales team help guide you and pair you with what makes sense for you! I have used their body shop when I needed them and they were easy and thorough to deal with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By lcicc on 8/12/2019 at 2:55 PM.

Lex was so great and helpful with buying my first car! Great experience and would definitely recommend to a friend! I got exactly what I was looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New jeep

By nz355 on 8/10/2019 at 2:02 AM.

Bob was super helpful in helping us get our new car. Even though it is a ford dealership and they had 1 preowned jeep Bob was very knowledgeable. The experience was nice from start to finish. Great communication, not pushy, and we felt very comfortable. Process was quick and seamless.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great experience

By Drsquad on 8/7/2019 at 7:53 PM.

Bob Gillespie found the car that I was interested in. He then took me on a test drive through roads that accentuated the handling and driving of the Explorer St. Highlighted many of the features of the car. Not pushy. Good price for a great suv.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great experience and easy!

By Familytruck on 8/5/2019 at 8:22 PM.

Everyone was helpful and it was easy to get the car we wanted. We also got warranty and everything was clear and transparent. I am looking forward to my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not a Ford

By cal on 8/3/2019 at 7:08 PM. Helped by Bryan L..

I have been taking my car here for service for years. All the people are really great. This year I had a problem with my car that would have made it fail. The manager Bryan went above and beyond to help me get my car fixed to pass inspection. I can't say enough about this man. He was so helpful and understood my problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3rd Gen Shopper

By Kobe 2018 at on 8/1/2019 at 5:22 PM.

I am a third generation shopper here Matthews Paoli Ford and I could not have had a better experience! Between the staff greeting me and the Service center addressing my needs immediately, I highly recommend Matthews Ford! Wendy Phiel was most helpful in explaining the new vehicle I purchased and made the purchase an easy process!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Experience!

By cpalmer on 8/1/2019 at 1:56 PM. Helped by Terrance Paul.

I had two old cars and was looking to trade them in for two new cars. Keo was a great help in finding us the right vehicles for us and getting us the best trade-in value for our current vehicles we could get, as well as letting us know all the great deals Ford was offering at the time. Keo happily answered countless questions I had and was able to answer them all with great detail. All in all, happy with my two new purchases and the experience we had at Paoli Ford.

I would recommend this dealer.