Dealer Reviews

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Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

One car died, another was purchased

By MaineWoman on 8/24/2017 at 10:47 PM. Helped by Frank and Scot.

My 2004 Aveo, purchased and serviced at Pape, ceased to function on the Maine Turnpike on a Sunday morning. AAA brought me home and dropped off the car at Pape. The car was not worth repairing. Knowing that was likely to happen, I had test-driven a Spark in the past. The salesman who had been cultivating me was on vacation that week, so another salesman stepped in and got me the Spark I wanted. He also arranged for me to drive a loaner until the Spark was available, and my money had been transferred to my bank. The whole situation could have been very distressing, but Pape made it a friendly and convenient process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

on going ac issue

By Truck guy on 6/8/2017 at 12:47 PM. Helped by Andrew and Kris.

These guy's are awesome!! I have had my truck serviced here since I bought it a couple years ago, should also say the truck was bought here! I also live 2 hours from here, south of Boston. This place is well worth the trip from any where be it sales or service!! For a little over a year Kris and Andrew have been helping chase an on going stubborn ac issue that only happens once in a while. Well on a Friday am truck loaded for the weekend including wife and 3 dogs the ac stopped working. We drove straight to Pape. With no appointment Andrew met me when I walked in, he spoke with Kris and before I knew it the truck was in the shop being looked at. A short time later the tech figured out the problem and the sensor was ordered. I returned 2 weeks later to have the part installed and the ac has been working perfect!! Thanks to the service team here for being persistent and chasing this problem with me for so long!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Car Purchase

By Karen on 12/8/2016 at 2:52 PM. Helped by Larry Whitely.

I just purchased a 2016 Tahoe and had a wonderful experience. My salesman, Larry Whitely was kind, knowledgeable, and went above and beyond finding the exact vehicle I was looking for. He was patient and never pushy and made my over all experience a great one! The many staff members I came in contact with were always friendly and greeted me with a smile. I would certainly buy another vehicle from this company!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Body Shop

By Saco on 12/6/2016 at 5:22 PM. Helped by Body Shop.

Body work was done on my vehicle. The back bumper replaced with new parts but not aligned properly. Body shop foreman was embarrassed but in the end claimed was commercially acceptable. Finesse is not part of their work plan.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great experiece!

By tensnow on 11/15/2016 at 2:22 PM. Helped by Frank.

We purchased a truck last weekend and everything was great. Frank was the salesman and he was wonderful and everyone we talked with or dealt with was professional, friendly and not at all pushy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By AnnaA on 11/2/2016 at 12:43 PM. Helped by Kris, Scot.

I've been trusting my car care to Pape since we moved to Portland in 1991. They have always been courteous and efficient, and I really like the fact that I have been working with the same folks for many years. Low employee turnover speaks highly of the company and reinforces my belief that I have made a good choice in dealerships. Scot Curit (Sales) and Kris Brady (Service) both deserve special recognition for their part in making me a very happy customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Marie266 on 10/27/2016 at 12:20 PM. Helped by Mark, Jane.

Great and timely service, friendly staff, and smooth financing process. We wouldn't go anywhere else to purchase a vehicle and we will be life long service customers as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Truck guy on 10/26/2016 at 6:17 PM. Helped by Kris.

I drive over 2 hours to service with Pape and well worth the trip. From the time of purchase with Brian Lovering and for every service appointment with Kris, Andrew and the team could not be easier and more convenient. They understand how far I drive to get there and always go above and beyond to make it easy!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Best Group of Car People Around

By jdwalkeriii on 10/25/2016 at 2:35 PM. Helped by Fred, Carmen, Steve, Mary.

Our business is only using Pape. Their responsiveness and willingness to do what is right is what keeps coming back for more. From the beginning of the transaction to the end, their staff treats you with respect and addresses your concerns with a directness that is unlike the rest of the industry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership and service center around.

By tgilbert2012 on 10/4/2016 at 6:41 PM. Helped by Ben Welch, Fred Pape.

Best Dealership around (service and sales).Bought a new Silverado last year, they made it possibly financially, best deals around! I have put over 20k miles on the truck and they've handled all of my service needs quickly and without a dollar out of pocket. I've established a relationship with Pape Chevrolet that I know will last a life time. Great people!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service experience of my life

By KS on 5/5/2015 at 7:18 PM.

To anyone who would even consider taking their business to Pape Chevrolet, I cannot say strongly enough how much you should reconsider. In the two years we have been going there, they recommended the same tie rod end be replaced within ten months of each other, and just recently, they charged us several hundred dollars to replace pads and machine rotors (they originally wanted to replace the rotors completely), only to find out that the front pads weren't even worn and they were doing the work to "chase a brake pulsation" which we had not complained about nor was it ever presented as the reason for the work. When my wife complained about the brake job, a service rep said there was nothing they could do without seeing the pads (we provided our own from Auto Zone). After retrieving the pads, I was told the service manager would get back to me Monday. At 2:30 on Monday, we hadn't heard anything, so we made another trip to Pape to talk to the Service Manager in person. We were told he was out and wouldn't be back until Tuesday (no one bothered to tell us of course, knowing full well we were waiting to hear from him). I was assured that I would get a call first thing Tuesday morning. After calling them at 10:00, I was told he was in a meeting. He finally called back at noon. For the next half hour, the service manager repeatedly jumped in as I was trying to explain my concerns, literally talking over me for several seconds until he stopped to listen. Rather than make a gesture of apology of any kind for any of the past issues, including this one, he continued to talk over me and explain why this was my fault. I said that I wondered how interested he was in keeping this customer, at which point he said he was "tired of playing this game" of who's talking over who and said I was never pressured into buying anything. I told him I was on the phone with the service rep for half an hour talking about ways to keep the costs down and that at no time was I ever told that the pads and machining was in any way unrelated to our original complaint. I said I had to rely on their judgement when they tell me the pads are in need of replacement (I'm not going to drive down there to verify their work). He said given the length of this conversation, he wasn't surprised I was on the phone with the service rep for a half hour (implying, once again, that this was my doing). He said that the issue we complained about was fixed, so they stand by their work, (they could have replaced the radiator and it would still be "fixed" for all we know). He finally asked what I wanted. I said I wanted the labor for the front brakes refunded (ignoring the necessity of having the rotors done as well). He agreed, but tried to fault me for not just saying that up front (I'm not sure why he couldn't have just made the offer if it was so easy to agree to). As we were talking about the payment, he made several passive aggressive comments about my way of handling the situation and made several indications he was about to end the call. I asked him if he was hanging up on me, to which he responded, "No, I'm just done listening." He then disconnected the call. We will be happily taking our business elsewhere from now on.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service

Scammed

By Ralph on 2/18/2015 at 11:26 PM.

How do you like a dealership ( Pape Chevrolet ) that you have bought six new $30.000 = 40.000 cars from in the past tell you your service call for a repair was covered. Not once but three times we asked before the appointment and a phone message on 02/17/2015. Today my wife gets a call it's all apart and its $300.00 to fix you want it done. My wife tells them you said it was covered and he tells her well you didn't ask me.

I would not recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price

wonderful no pressure experience

By kstanley133 on 10/30/2014 at 3:01 PM. Helped by Brian Lovering.

I recently visited Pape to look at trading my Tahoe SUV in toward a used pickup truck. The experience was wonderful! No pressure, no sales gimmicks, just honest values and answers. Brian and Bill spent the time educating me on the process of trading and buying. I would highly recommend Pape Chevrolet.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service and rude

By K CSay on 8/20/2014 at 1:32 PM. Helped by Unsure of name.

Do not go here. I complained about something and was denied service and asked to leave. It was the worst customer service I have ever experienced for any type of service.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

When purchasing my 2011 Chevrolet Malibu, Jeff was very...

By rlthorne on 10/30/2011 at 8:45 PM. Helped by Jeff Campbell, Mary Palmer.

When purchasing my 2011 Chevrolet Malibu, Jeff was very helpful in finding me a car to match my taste. He treated with me respect. Jeff made the stress of purchasing a new vehicle easier to manage. Mary was very helpful in all finance matters.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone in Pape is friendly and helpful. When i go...

By Staceyrogers on 10/29/2011 at 11:49 PM. Helped by Mike Seeley, Vinnie Shaw, Steve Tajura (?).

Everyone in Pape is friendly and helpful. When i go there, I actually enjoy being there! They are unbelieveable, helping with every aspect of car buying, as well as repairs etc etc. I will never buy a car from any other dealership, because I trust them here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Price
5   Quality of Work

i had great luck with pape i came in and jeff helped me...

By davidbell965 on 10/27/2011 at 5:42 PM. Helped by jeff campbell.

i had great luck with pape i came in and jeff helped me out he was the only saleman who gave me the time off day with asking questions for my dad to buy it great job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly, accomodating and knowledgable staff. ...

By Bill Barthelman on 9/12/2011 at 4:25 PM. Helped by Chris, Mike, Mark.

Very friendly, accomodating and knowledgable staff. Owner is in the house too. I've delt with them for over 25 years and never been disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had heater and Cluster panel recalls from Chevy and...

By Pattep3 on 9/1/2011 at 11:19 PM. Helped by Service Department.

We had heater and Cluster panel recalls from Chevy and they took car of them in record time. Only took an hour and a half to fix both issues and received the replacement parts within 2 days. Quite impressive. We also purchased our last used truck from the dealership and sold it after 13 years. Great used vehicles as well as new vehicles to choose from at a great price. They stand by their customers. Thanks for being great Pape Chevrolet, Your the best. Phillip and Phyllis Patterson

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

If you enjoy being ripped off and ignored you will love...

By ttruman on 7/30/2010 at 12:40 AM. Helped by service manager.

If you enjoy being ripped off and ignored you will love this dealer. I usually get kissed first. Bought our Malibu Maxx here a couple years ago Charged me $600 for a set of tires you can buy at Manny , moe , and Jack for $100. Told me that to fix a trunk opener it would be a 4 hour job, if it was just wiring it would be $250 if it was more we would be looking at $650! Ouch! This was after we scheduled a service appt at least 6 days out. We dropped the car off at 7 AM and told the service person that we had to have the car at the end of the day, 4 PM. Called to follow up at 3:30 and they hadn't even looked at it yet. Picked it up without any work being performed but only their estimate of 250 - 600 to fix the trunk opener. No apologizes, I'm sorry , Nothing!!! I took it home and wow, it was a 25 cent fuse!!!! Keep clear of this dealer they will RIP YOU OFF!!!!!!!!!!!!!!!!!

I would not recommend this dealer.