Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over the top service

By lbreggia on 5/1/2017 at 9:27 PM. Helped by Frazier, Scott.

I can not say enough in regards to the service that Scott Frazier, Assistant Service Manager, personally gave us. It is truly a pleasure to find someone who really cares and enjoys treating customers like human beings. You have a diamond in Scott Frazier. Thank you again for the great service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pape Subaru continues to amaze me!

By Rebreid10 on 3/4/2017 at 3:02 AM. Helped by David Lara, Doug Johnson, Kari Lavoie.

I have purchased two vehicles from Pape Subaru and both times I have received exceptional customer service. Their honestly,integrity and ability to meet the customer needs far out weigh any of their competitors. They are a unique company with an excellent staff and I for one, am a customer for life.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Nice ride!

By SoPoBoB on 9/22/2016 at 3:06 AM. Helped by Vinnie Shaw.

Just bought a 2016 Legacy 3.6R, black on black, from Vinnie Shaw. Barely used with 1,075 miles. Awesome car, very fair deal, and treated great by Vinnie. No plans to go to another dealer again for anything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car; Best Service; Treated Like Family

By Gerry on 12/15/2015 at 2:16 PM. Helped by Rick O'Neal (sales), Scott Frazier (service advisor).

This is our 6th Forester since 2004 and we find the vehicles well built, very reliable and easy to handle. Wouldn't own any other vehicle. The dealership treats us as family and we appreciate that treatment. All have been bought through Rick O'Neal who has treated us fairly an with our best interests in mind.. The vehicle shop service has always been excellent. The head manager always has a smile and pleasant word to say whenever we stop by.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Dealership

By Tupdog on 12/15/2015 at 4:23 PM. Helped by Rick O'Neal, Larry Stark, Bob Schult, & Keri Lavoie..

I have had considerable experience with various car dealers over the years, (over 40 cars purchased in 53 years) and if you want a Subaru, or used car for that matter, this is the dealership that tops them all. Great low pressure salespeople, clean & well organized dealership, and top notch management just to mention a few of the positives. I have purchased nine Outbacks from Pape Subaru over the past five years( (NO!!! that is not a misprint), so they must be doing something right, especially when you consider I live in Oklahoma City. I have always received a fair price on my purchase as well as my trade and I get to visit Maine. Nope!!!!! I not related to anyone there. So, if you are interested in a Subaru, in my opinion, this is the place to go and I am positive you will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By DCal6965 on 12/12/2015 at 7:58 PM. Helped by Katie Pape.

One of the easiest and most pleasurable car buying experiences I've had in my lifetime. Personnel were extremely friendly,knowledgeable and quickly attentive to our needs. Would highly recommend this dealership

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

best Subaru yet

By roadie on 12/10/2015 at 2:17 AM. Helped by Rick O'Neal.

This is my fifth Subaru, the 2016 Outback and I couldn't be happier. From sales with Rick O'Neal, to the finance department, as well as service with Scott, these folks combine to make owning or leasing a Subaru a seamless and fret free experience. These are people you'd like to hang out with, not your typical auto sales and service crew, who stand behind a great product. I will keep my business here for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated With Respect

By Harley on 12/8/2015 at 3:37 AM. Helped by Jake Rogers.

Jake Rogers helped me in a professional and respectful manner. Outstanding Customer Service. This young man should be every girls heart throb. The kind of man you would want for a son and certainly the man you want to service you on your next Subaru visit. Take my word for it and trust Jake. Thank You Jake Harley

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Lois2 on 12/3/2015 at 6:32 PM. Helped by Rick O'Neal.

I recently leased a 2016 Legacy. Pape makes it easy. The staff is professional, and approaches the customer with a friendly non pressure and guiding method. I would recommend Pape to anybody looking to purchase or lease a new car. Thanks Pape for making the car buying experience painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

INCREDIBLE SERVICE DEPARTMENT. 5 STARS EVERYTIME

By Marymainer1955 on 12/3/2015 at 3:36 PM. Helped by Scott Frazier.

For the Last 4 years I have been bringing my 2004 outback into Pape Subaru for routine service. I have had the pleasure of working with Scott every time I have came in and he knows me by first name! He has always taken care of my baby. Perfect service every time and would recommend this dealer to all my friends and family. Thank you for keeping this ol' car going! 5 stars all day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience!

By Sue85 on 12/3/2015 at 3:20 PM. Helped by Kris, Jake.

I was short on time and needed to get a quick oil change for an upcoming business trip and the guys were happy to accommodate me. The service was prompt and polite! Kudos to the whole service staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A refreshing enjoyable automobile buying experience.

By Zen Master on 12/3/2015 at 3:44 AM. Helped by David Lara - Business Mgr, Mike Chizik - Sales and Leasing Professional.

I recently purchased a 2016 Subaru Outback limited from Pape Subaru in South Portland Maine. The professionalism, courtesy and product knowledge of the Subaru staff was remarkable. Competitive pricing, meeting customer needs and making the car buying experience a no pressure, pleasant experience is up front in their dealings with customers. Administrative, financial and vehicle indoctrination details were handled with expertise and a friendly attitude. Definitely a top notch dealership. Stan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

too much fun!!!!

By nasty54 on 12/2/2015 at 7:52 PM. Helped by Mike Chiznik,David Lara.

I am 54,have MS and arthritis and I am obese. I was treated with dignity,respect.and most importantly with kindness. For the first time in a long while I felt that I mattered. They listened to me and met all my needs. Every employee I met was polite,helpful,and seemed genuinely happy to offer assistance. From sales to service Pape rocks. I have had many compliments on my car and I tell them to go to Pape and buy one the car and dealer ship are a blast!!!! Thank you all for giving me back some faith in humanity. Nancy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car from a great dealer!!!

By emw04105 on 12/2/2015 at 5:19 PM. Helped by Rick O'Neal, Scott Frazier, Katie Pape.

Just got my 4the Subaru this fall from Pape Subaru. I have used this dealership since I moved to Maine and have been extremely satisfied with the service and my salesman, Rick O'Neal. I have never felt pressured in any way and have always been treated with friendly respect. Taking the car in for routine service has always been a good experience. The work is done promptly and the waiting area is very comfortable. I am happy to recommend Pape and Rick to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Why I Bought My Subaru Crosstrek

By Annable-Tripp, Jane 1944 on 12/2/2015 at 4:03 PM. Helped by Rick O'Neal.

I was recently in a very scary automobile accident and my car was totaled, so I needed to look for a new vehicle. I decided that I wanted a Subaru because of it's safety ratings. A good friend of mine recommended Pape Subaru in South Portland, ME, in particular, Rick O'Neal. I now have a 2015 Subaru Crosstrek and I love it! It was such a positive experience from beginning to end. Rick was so supportive and wonderful! I would very much recommend Pape Subaru. Everyone I dealt with was very nice, but I just loved dealing with Rick. Jane Portland, ME

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Subaru!

By SoobieSue on 12/2/2015 at 3:34 PM. Helped by Sandie, Katie.

The whole team took the time to mace sure I got just what I wanted. Sandie was great to work with and Katie in finance made all the paperwork s breeze. Happy I chose them!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Horrible customer service ~ disrespecful

By Kat on 11/28/2015 at 1:56 PM. Helped by Scott, Kristopher.

I brought my Subaru Forester to them for a starting issue. The car was still under warranty and had less than 30,000 miles on it. It was at the dealership five times in a span of three months and they were unable to remedy the problem. Scott in service suggested I video tape the starting issue with my iphone which I did. I showed him proof of the starting issue and he appeared to believe me at first. He later on was very disrespectful and condescending. At one point I was accused by the service manger Kristopher Corriveau of actually faking the problem. Honestly, the entire experience was very bizarre and it got to the point where Subaru National had to get involved. It was so strange to me that they did not believe me. I mean is that something people do? Go to dealerships and fake car problems? Why bother? It was all such a waste of time!! The outcome unfortunately was that they never fixed my car and I made a decision after my interaction with Kristopher Corriveau to never step foot in Pape again. I honestly feel that I was treated that way because I was a woman. My husband went to get my car and talked with the service manager who gave him a half-hearted apology to give to me. The whole experience was utterly ridiculous. I ended up writing a letter to the General Manager, Larry Stark about my experience and never received a response. I have never been treated in the manner I was treated by Pape Subaru at a place of business. I now take my new car to Patriot Subaru and they have been wonderful! It's a further drive, but totally worth it!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Pleasant, prompt car buying exprience

By John G on 11/16/2015 at 9:31 PM. Helped by Mike Chizik.

We researched buying our latest Subaru on-line and with several dealers. After completing our research we had a good idea of what the new car we wanted should cost and what trade-in value should be allowed on our old car. Pape was able to give us what we wanted in a car at a price that was acceptable to us including the trade-in and we were able to do this much quicker than we expected. We had been dreading going through a long, drawn-out contentious process and were pleased to find that Pape made the process pleasant and prompt.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Place to get a car

By Paul on 10/7/2015 at 9:33 PM. Helped by Rick O'Neal in sale, Larry Stark, VP/General Manager, Scott, Service.

I bought my 3rd Subbie Forester from Rick O'Neal (my second since since Pape took over the franchise). They gave me a great deal and the Service Department is top notch, pricey like all dealers tend to be but not by much and they always get the work done right. This is a dealership that I would easily recommend to anyone looking for a Subbie.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

quick no hassle professional service.

By Joanne on 10/7/2015 at 6:55 PM. Helped by do not remember names.

Bought my used Subaru at Pape several years ago and am so pleased with the sale process and the service. Service is always very accommodating for scheduling and maintenance service,

I would recommend this dealer.