Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Scheduling

By mmetcalf on 3/21/2019 at 4:06 PM. Helped by Unknown, no name tag..

My appointment was at 11:00 and I was told it I'd be out by 1:00. I was done at 12:15. Wonderful service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No hassle; great, transparent pricing

By Dan Mc on 12/27/2018 at 11:13 PM.

This was my best car-buying experience ever. Straight forward, no hassle, excellent price, no surprises. As others have noted, Jeff Wheeler was a pleasure to work with. Throughout our extended search for a new car in the Forester Limited class, he patiently and professionally answered a long list of never ending questions while always having a smile on his face. The pricing at Pape was the most straight forward of all the area dealerships we visited- including Toyota, Honda and Subaru. The discount percentage was the same for either an in-stock vehicle, or the custom-ordered 2019 we eventually settled on. The other staff we dealt with were very easy to work with as well. . ,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Going the Extra Mile

By Phil G on 11/1/2018 at 3:00 PM.

My wife and I purchased a CrossTrek from Pape two years ago which had a persistent electrical problem which eluded both us and the Service Dept at Pape. Last week, we took the vehicle to Pape and requested that they swap the CrossTrek for a comparable vehicle, at no cost to us. To our pleasant surprise, our salesman Vinnie Shaw and Larry Stark, the General Manager, were incredibly accommodating, and a couple of days later we drove away a late model Forester in mint condition, in a "straight up" swap. Pape even threw in floor mats and a trailer hitch, as we had those on the CrossTrek. Larry and Vinnie made made the whole experience pleasant and non confrontational. To paraphrase what Larry said the late Fred Pape told him, cars are fungible but customers are not.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PAPE TO THE RESCUE!

By Pfife on 6/29/2018 at 11:50 PM. Helped by Alex.

I 295 South PORTLAND. A fellow traffic victim yelled out her window that our tire was flat...very flat. I had no idea! As we came up 295N in south Portland I decided I’d best stop and see what we were dealing with. (We=me, 68 yr old mechanically challenged female and her communicationally challenged Downes Syndrome son. As I tried to get an AAA road service to come help. (I am not a member! 🤨). I see Mitch matching over to the dealership and trying desperately to communicate our issue 😃3 PAPE SUBARU employees came to the rescue! Vinnie, Robert, and Alexgot us rolling again! We were at the long side of a trip to Vermont and only wanted to be at our Brunswick home and these guys were so wonderful. Thankyou soooooo much. BTW we own 2 Subaru’s and even before this day, I have a love affair with Subaru’s.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Wonderful Experience!

By A Pleased Customer on 6/22/2018 at 4:08 AM.

I recently purchased a 2018 Legacy from Jun at Pape Subaru. Jun was incredibly helpful throughout the entire purchasing process. My work schedule is not flexible, and I was looking to work with someone who could be flexible with me. I couldn't have asked for a better sales representative. Not only did Jun stay late to ensure that I had a full understanding of the vehicle, but he followed up with me after I picked up my car to verify that I did not have any concerns. Thanks to Jun, I could not have asked for a better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people

By Don on 6/15/2018 at 11:48 AM.

My wife and I have now purchased four vehicles from Pape; A Subaru two Chevrolets and a used Honda all with Jeff Wheeler. Jeff is great to work with as he listens to your needs and helps you find the car to meet them. I have sent friends and family to Jeff if they are looking for something he sells because I trust he will treat them well. I Won’t hesitate to buy another car from Jeff and the folks at Pape.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Jeff is Great!!

By Beth64 on 6/15/2018 at 11:32 AM.

If you want a knowledgeable sales representative that will answer all questions without the usual uncomfortable pressure, Jeff Wheeler is your guy!! He will do everything he can to make sure you are happy with your vehicle and car dealership experience. Katie was great to work with as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the Best!

By Flybynight on 6/9/2018 at 12:14 AM.

If you're in the market for a Subaru, head to Pape. A relaxed atmosphere, and you feel like family. We've purchased 3 Subarus over the years, from sales to finance and service, their employees get it. So refreshing in today's hurry up and sell you a car mentality :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales experience

By mhin on 6/7/2018 at 5:13 PM.

My Sales person was Jun. He made everything go smoothly, answered all my questions and it was a great experience. Highly Recommend this dealer for Subaru's and other vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Anderson4 on 6/8/2018 at 12:35 PM.

We instantly felt at ease with the assistance of our sales associate, Jeff Wheeler. He was knowledgeable, friendly and personable. Making a decision to purchase with Pape was easy as we’d purchased vehicles from them in the past and they seem to raise the bar with every purchase. Financing went smoothly and quickly and Katie Pape is knowledgeable and friendly. Even after purchase, our satisfaction with our new vehicle was a priority to the team at Pape Subaru. Mr. Fred Pape has created a wonderful family at all of his dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car purchasing experience we've ever had

By SAA1976 on 6/8/2018 at 1:20 AM.

When we started working with Jeff Wheeler at Pape, little did we know my husband and I would not BOTH just walk out with new Foresters, but we would walk out with a great new friend as well. Jeff is one of the kindest and most trustworthy people we have met. During our car search, he was incredibly easy to talk with, provided us with the facts, and gave his honest opinion on the cars we were considering. He gave us suggestions on how to purchase the right car for us and was considerate in understanding our financial situation. Four years later, Jeff continues to support us with our car needs and we are honored to continue to know him on a personal level as well. I couldn't recommend Jeff enough!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car leasing experience I've ever had

By mandy222 on 6/7/2018 at 4:45 PM. Helped by I can't remember the head of Finance or the front desk woman at Pape, but they were great too!.

When I first moved to ME, I was looking at a few different options of vehicles, one being a Subaru. After I looked at a different Subaru dealership in ME, I heard Pape was even better. I went in and ended up working with Jeffrey Wheeler. Never in my entire life have I met more of an easier person to work with. I didn't feel any pressure whatsoever, as a matter of fact, I felt like I made a good friend throughout the process. He was so transparent and completely trustworthy, which I have never felt working with a car salesman, ever. He worked with me on finding the most affordable option (given I was trading in a car I owned that I still had to pay off). He was sympathetic to my situation and did everything he could to make sure I was satisfied with my new Subaru and the payments. Going on two years now, my Subaru (and the dealership) have been outstanding. I would highly recommended going to Pape and asking for Jeff! He truly was the absolute best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you!

By Sarah J on 6/7/2018 at 4:09 PM.

Pape makes things easy. Everyone was so great to work with, especially Jeff. He's honest and straight forward. I would recommend Pape and Jeff to anyone in the market for a new/used Subaru!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thanks!

By Sandy on 6/6/2018 at 8:32 PM.

I’d like to thank and commend your staff for their exceptional professionalism when I bought a used Outback at Pape Subaru on May 5th. Everyone I encountered was polite and pleasant without being patronizing, which is a rare quality. Jun Mario is a great guy. He took the time to explain all the great features of the car and from his exemplary product knowledge and enthusiasm, I knew it was going to be the right ride for me, probably my 20th. Never once did I feel any pressure, never once did I feel like I was being hustled. David, the finance guy, is an entertaining conversationalist and got me through the transaction quickly with a minimum of fuss. When I bought the car, it was by no means ready to show or go, but I wanted to take it home that day anyway. It had a few minor dents, dings, scratches, etc., so it had to return to Pape for the once over. When I picked it up, I was blown away! It looked brand new! So, your detailer and your bodywork person deserve my thanks and your praise as well. All in all, it was an outstanding purchasing experience of an outstanding automobile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over the top service

By lbreggia on 5/1/2017 at 9:27 PM. Helped by Frazier, Scott.

I can not say enough in regards to the service that Scott Frazier, Assistant Service Manager, personally gave us. It is truly a pleasure to find someone who really cares and enjoys treating customers like human beings. You have a diamond in Scott Frazier. Thank you again for the great service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pape Subaru continues to amaze me!

By Rebreid10 on 3/4/2017 at 3:02 AM. Helped by David Lara, Doug Johnson, Kari Lavoie.

I have purchased two vehicles from Pape Subaru and both times I have received exceptional customer service. Their honestly,integrity and ability to meet the customer needs far out weigh any of their competitors. They are a unique company with an excellent staff and I for one, am a customer for life.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Nice ride!

By SoPoBoB on 9/22/2016 at 3:06 AM. Helped by Vinnie Shaw.

Just bought a 2016 Legacy 3.6R, black on black, from Vinnie Shaw. Barely used with 1,075 miles. Awesome car, very fair deal, and treated great by Vinnie. No plans to go to another dealer again for anything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car; Best Service; Treated Like Family

By Gerry on 12/15/2015 at 2:16 PM. Helped by Rick O'Neal (sales), Scott Frazier (service advisor).

This is our 6th Forester since 2004 and we find the vehicles well built, very reliable and easy to handle. Wouldn't own any other vehicle. The dealership treats us as family and we appreciate that treatment. All have been bought through Rick O'Neal who has treated us fairly an with our best interests in mind.. The vehicle shop service has always been excellent. The head manager always has a smile and pleasant word to say whenever we stop by.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Dealership

By Tupdog on 12/15/2015 at 4:23 PM. Helped by Rick O'Neal, Larry Stark, Bob Schult, & Keri Lavoie..

I have had considerable experience with various car dealers over the years, (over 40 cars purchased in 53 years) and if you want a Subaru, or used car for that matter, this is the dealership that tops them all. Great low pressure salespeople, clean & well organized dealership, and top notch management just to mention a few of the positives. I have purchased nine Outbacks from Pape Subaru over the past five years( (NO!!! that is not a misprint), so they must be doing something right, especially when you consider I live in Oklahoma City. I have always received a fair price on my purchase as well as my trade and I get to visit Maine. Nope!!!!! I not related to anyone there. So, if you are interested in a Subaru, in my opinion, this is the place to go and I am positive you will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By DCal6965 on 12/12/2015 at 7:58 PM. Helped by Katie Pape.

One of the easiest and most pleasurable car buying experiences I've had in my lifetime. Personnel were extremely friendly,knowledgeable and quickly attentive to our needs. Would highly recommend this dealership

I would recommend this dealer.