Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By thom on 1/14/2019 at 7:32 PM.

With no intention of getting a new vehicle, when I stopped by Paramount to have the ac/heater fan checked, in about an hour I was in a brand new car with the little perks I desired and only slight increase. So glad Paramount is a season sponsor for Hickory Community Theatre, and this is the reason I visited them the first time. Thanks Tim for your honest and helpful assistance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Sorrento is beautiful!

By Julie13 on 1/14/2019 at 5:57 PM. Helped by Caleb Motley.

Caleb, David and Michael were extremely easy to work with. Would highly recommend Paramount KIA in Hickory. This is my 2nd lease and both have been with Kia of Hickory. The team worked well together to get me into something I loved and kept me at the payments I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Subaru Crosstrek

By Jenbragg419 on 1/9/2019 at 7:42 PM. Helped by Jaq Chambers.

I'd been searching for a Crosstrek for some time and was lucky enough to find a pre-owned one at Paramount Kia in Hickory NC. I'm grateful to Jaq Chambers and David Hoover for the upbeat salesmanship. I know how busy everyone is during this time of the year and these two really went above and beyond in order to reach my goals! Overall I saved quite a bit and received some awesome incentives. This is a dealership worth investing some time with! Jen Bragg

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By miller regenia1315 on 1/6/2019 at 4:28 AM.

We were in and out in no time. There was no drawn out process. We told up front what we wanted and could do. Our needs we're met. We we're on and out in aroind an hours time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By Bill73 on 1/4/2019 at 9:45 PM.

Didn’t really have a clue what I was looking for, but I knew what I was willing to spend. When I decided on what a I wanted, Mike did everything he could to keep me on my budget. And, he did. I really like this place, and will return for my next vehicle. Bill G.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By Robby C on 1/2/2019 at 11:17 PM.

I came in with less than perfect credit and a used car upside down. Michael showed me a Kia Soul. It was relaxing to sit in and drive. Michael clearly explained each step of the buying process. He gave me an aggressive trade-in value. He got me into a brand new 2019 Kia Soul when I expected to be abruptly shown the door once they saw my credit. Michael was the most polite salesman I’ve ever dealt with. Will definitively recommend Paramount Kia and Michael!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Salesman/Dealership Ever

By SoulMattR on 12/31/2018 at 4:58 PM.

I went to Paramount Kia since it was one of the few dealerships that had a Kia Soul Base with manual transmission. I was instantly greeted by Michael with a warm greetings and a handshake. I told him what I was interested in and he instantly found the car and showed me all the features. I was not interested in a test drive (since we went to other dealerships that day as well) and we talked about price. Michael gave me an AMAZING deal and was willing to work with some extra features I needed (most importantly an aftermarket cruise control) that weren't standard. After working out the details, I talked to finance and they were able to work with me with some issues I had with payment. After I bought the vehicle, Michael explained all of the features of the car including the radio, sports/normal drive mode, and other features that weren't on my old Scion xB. The overall experience was a amazing at Paramount Kia and I will definitely be going there for future cars. Michael was extremely nice and awesome about dealing and explaining everything about the car buying experience.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Felt very comfortable dealing with Michael Blackwood✊🏽

By Klogan1981 on 12/30/2018 at 3:33 AM.

Michael Blackwood..enough said. Very comfortable to deal with. Check him out. Nice looking inside the facility as well. Don't forget to check out the Stingers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By ldial on 12/28/2018 at 9:52 PM.

We were immediately greeted by Michael Blackwood with a smile and a handshake. Michael was very patient and professional throughout our entire transaction with Paramount Kia of Hickory. He listened to our concerns and requirements for purchasing a new Sorento and was very helpful all through the process. I highly recommend Michael to anyone looking to purchase a vehicle. He is top notch!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Great

By Candy on 12/28/2018 at 8:16 AM.

Had a great experience! Love my new car!!! Cathy was awesome! Will definitely go back in the future. Will recommend and send my friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Salesman Experience

By M Hilton on 12/25/2018 at 4:37 AM.

Michael Blackwood was truly God sent. Buying cars has never been an enjoyed experience however Michael turned that around and made this the most pleasant experience with a dealership in my lifetime. Michael was extremely professional and represented Paramount Kia in the highest regard. The whole experience felt of great ease. We located the vehicle we liked and was given in depth detail of its features, then test drove a like car since the one wanted was on the showroom floor. The test drive was detailed out nicely as I drove the mid-size SUV Sorento and I became very comfortable and knowledgeable of its capabilities. Once back to showroom we felt extremely satisfied with the 2019 Sorento after already test driving other competitors. We felt the KIA Sorento had all the bells and whistles rising it above the others we had driven at Subaru, Toyota & Ford. Michael Blackwood went over and above to work the best deal possible for us. We had great confidence in all he had done to show us the product and get it priced so we could drive home with the new 2019 Sorento SX AWD. We will forever tell of our experience to peers, friends and family in hopes all when in the market for a new or used vehicle will visit Paramount KIA and ask for Michael Blackwood for a most enjoyed buying experience. Many thanks to Michael and all involved with the purchase of my new SUV at Paramount Kia of Hickory, NC.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Justin was very helpful and knowledgeable

By jayleneg on 12/20/2018 at 4:36 AM.

This was a great dealership with excellent employees. Justin was super helpful and was a great assistance. I would recommend him to others because he was extremely knowledgeable and willing to answer any questions. He made buying a car quick and easy.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Poor customer service

By rgp510 on 12/19/2018 at 3:00 PM.

We had purchased a new 2016 Kia Sedona from Paramount Kia and Cathy was our sales rep. My daughter and son in law went over a couple of weeks ago and had a bad experience with a guilt tripper, high pressure salesman so we decided to go back and have her meet with Cathy. We went back to her this week 12-17-2018 and had an appointment to see her around 12:30. When we arrived she had someone with her and she said another sales rep would handle the first part of our visit. They gave us to another salesman and he was nice enough i suppose but they did not want to sell anything, only come off of the price of a used van $100, really. Don't waste your time with paramont, our first time was great, this time they gave us the run around and the first salesman my daughter dealt with made several calls to her to intimidate her to buy, almost bullying. Go to another dealership, if Paramount is behind on their quotas great, if not they really don't want a new customer. We called Keffer Paramount and got a much better offer on the phone!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cathy was such a pleasure and very helpful.

By AshleyB on 12/18/2018 at 12:20 AM.

This dealership was very helpful amd really cared about mu car buying experience. They explained to me how to better my credit and helped me as best as they could with purchasing this vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By CDW28092 on 12/14/2018 at 1:48 PM.

I walked in for information on my existing Kia, didn’t think I would qualify to trade or buy... I started talking to Michael Blackwood, he was great! No pressure to do anything. They were also really quick, I traded in my 2014 soul for a 2019 soul, on my lunch break... I highly recommend this dealership, will buy from them again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very helpful and nice

By Jeff on 12/11/2018 at 9:26 PM.

David Hoover was great to work with, had us in and out in no time. He was nice and took time work answer any questions that we had!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Once out the door they are through with you!

By DavidMacInnes on 12/6/2018 at 4:19 PM.

First Review I've ever written and I hate to but it's honestly the worst customer service I've ever encountered! Long story short I purchased a used Honda Insight and had driving issues from the start where the car jerks during take off. My vehicle began not starting as well which they did fix but said they won't pay for the original issue of the car jerking during take off. Also DVD players in the headrests don't work. I spoke with so many people and was promised call backs each time and not once did they call back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By Marc627 on 11/30/2018 at 9:35 AM.

Great Service is very helpful. Nick Thomas took his time to explain and help me out every way he could. Im happy the way it turned out and I recommend you go down there and see him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Staffe

By cisneros5297 on 12/1/2018 at 3:00 PM. Helped by Jacques Chambers.

I was very satisfied I had a trade that I was still making payments on they were able to help me get into a new car. And trade in mine they answered all my questions I had regarding my trade. It was the best experience I had thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super accommodating and understanding. Highly recommend!

By ashleyB222 on 12/2/2018 at 9:33 PM.

My experience was exceptional. I had been working with the Paramount in Asheville, NC and Justin was more than willing to get caught up on my experiences there and whatnot. The car I was interested in was cleaned and detailed before I arrived and I did not feel rushed at all through the test driving experience (something I often felt when test driving elsewhere.) I never once felt a sense of frustration from the team and they were able to walk me through the process, step by step. I would honestly recommend this dealership and felt that all the sales persons were communicative and kind. Thanks so much for helping me!

I would recommend this dealer.