Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesperson of the Year

By Rranuro on 8/15/2017 at 1:11 AM.

Andre makes it simple. Day, night or weekend I would text Andre to talk about my new car search. Andre was responsive and knew exactly what my preferences were. He anticipated my questions. I have leased my last 4 bmws from Andre. I have recommended him to my coworkers and friends and family. I just came home with my new car and forgot how to bring down the convertible top. In a nanno second Andre responded. He is a. asset to the company

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience

By Sue-825 on 8/14/2017 at 1:43 AM.

Everyone I dealt with was very helpful, honest and friendly. Excellent experience for a first time BMW purchase. Saddened that my car buying experience is over, but very excited that I got to drive off in an awesome car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3 in a row with Sabit !

By Luvz2lease on 8/11/2017 at 1:04 AM.

Hands down Sabit is the best , he is extremely professional and accommodating even on his time off. This is my 3rd lease with Sabit and I can't wait for my next . Sabit is a true asset to Park Ave Bmw.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great stress-free experience!

By Sid Sehgal on 8/6/2017 at 5:30 PM.

We had a very good experience with our salesperson, Craig Cayetano. He was informative and was able to answer our questions. The price negotiations were stress-free and we came to a mutually agreed price. After a couple of months, the car arrived and we were impressed with the delivery process. This included a relaxed discussion with Roger Pic, the Finance Manager. We were able to get a negotiated down protection package that we didn't feel was unnecessary. And the over 1 hour "Genius" review with Mark Saunders was very informative. He took his time despite it being well beyond closing time. Overall, an excellent experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch

By BMW on 8/5/2017 at 4:00 PM.

As soon as my husband and I walked into the dealership we were greeted with a smile. Andre Lindsay was our client advisor and he was amazing! He showed and explained more than one option for us. He was very patient as we were trying to come to a decision. We completed all the paperwork in a timely manner and within a couple of hours we walked out with the keys to our new car. Overall it was a great and exciting experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By NJdriver on 8/1/2017 at 12:50 AM.

BMW is an excellent car, and more important excellent experience from a minute you walk in to the dealership. Andre was very professional, and easy to talk to about options to lease a new car. I will highly recomend him to other customers, very honest and detailed about price, excellent knowledge about cars and car market.

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

I Felt Hustled.

By Tersanova on 7/27/2017 at 3:11 AM.

All my past experiences prior to July 7, 2017 were good. I didn't like the way my bill was presented and the conversation that followed. I also asked about the recall it wasn't addressed at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales guy

By Maria123 on 7/27/2017 at 4:57 AM.

Andre , is not your typical sales guy, I didn't feel pressured to have to buy the car on the spot. I would definitely recommend Andre to my friends and family. M Scaffidi

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

STAY AWAY FROM THE PRE-OWNED CENTER

By ADH79 on 7/25/2017 at 4:37 PM.

I purchased an X6 that was advertised as a CPO. I had to pay a "premium" for that - they were completely unwilling to negotiate the purchase price. I loved the car and trusted that it was worth paying a bit more for the comfort of knowing that the vehicle had undergone a strict BMW inspection, so I bought it. Within 60 days of driving the car off the lot, my brake pads had to be replaced. I called to complain, since "wear" is supposed to be a part of the CPO inspection and the brake pads should have been new(er). After all, brakes are a SAFETY feature. Again, they were completely unwilling to work with me. Wouldn't even cover a portion of it. (They did try to sell me an upgraded maintenance package though. LOL) I don't know why I bothered paying a premium for a CPO vehicle. It was basically just a dealer SCAM to get more money for the vehicle. STAY AWAY.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Complete lack of knowledge

By CHARLES AMBROSECCHIA on 7/24/2017 at 9:37 AM.

Craig lacks the technical knowledge I look for in a car salesman, he is a rather difficult individual to work with as he doesn't listen and makes all sorts of inaccurate statements lacking factual technical facts especial as it pertains to the BMW i3.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andre is Mr. BMW

By NerOz on 7/17/2017 at 10:03 PM.

Andre is a very helpful, honest, and insightful person. He showed me which options were the best for me and properly informed me on each option. It is my fourth car from Andre and without any hesitation I'd go to him for a fifth time. I highly recommend Andre, you'll be in great hands. Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst run department in the country

By Johnw on 7/17/2017 at 7:31 PM. Helped by Didn't even make it to a person.

Walk out of of service dept wait over 25 minutes in heat watching other waiting longer for help . Worst run service area in the country stay far away

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Transparent and painless

By HSolo on 7/8/2017 at 2:48 AM.

When I leased my 3 series I emailed 4 dealers. 3 of them did not say anything meaningful and only wanted to see me in person. Michael Messinger @ Park Ave is the only one who answered my questions straightly and that's why I did the deal with him even Park Ave BMW is 30 miles from my house. I had unique configuration so I had to do a factory order. On top of that I threw in another layer of complexity because I wanted to do European delivery. I did extensive research before I contacted the dealers so I knew how much the invoice price was. The price that Mike gave me was a reasonable amount added to the same invoice price that I calculated, not a penny over. Many dealers did not want to do European delivery or had no clue how to do it, but as an European delivery specialist Mike knew the program inside and out. Usually when placing the order for ED the CA would ask for 3 preferred pickup dates. Mike only asked me one. At first I was not sure if that was correct but in the end I knew that was because he understood how the program worked so only one date was enough. I picked up the car in Munich in May and everything was like what Mike told me. Before I went on my journey to Germany I had to sign the final paperwork with the dealership. The monthly payment on the final paperwork was exactly as what I calculated, to the penny. Mike did not try to add any hidden fees and the money I paid was the money that we discussed in the email communications. Overall I give Mike the top rating because he has reasonable price, deep knowledge about the business, transparent and very easy to deal with. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A man with a mission

By mtownesjr on 7/1/2017 at 5:44 PM.

.We started this relationship 10"years ago. I had never been a car person. As long as it started up it was a good car. I average keeping a car 10 years. With prodding from wife I went to look as high end automobiles. After visiting Nissan, Mercedes, Lexus, and a couple more. I came to Park Avenue BMW. And into my life comes a man on a mission, Andre Lindsay. He along with the rest of the Park Avenue Staff, made me feel comfortable in the buying experience. From that day it has been his mission to make me part of the BMW family and keep me part of the family. Yesterday was no different. I am riding in 2017 Black on Black beauty. Thank Andre and Park Avenue BMW for bringing me into the family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Memorable and accommodating

By Joice11 on 6/24/2017 at 12:37 AM.

Andre went the extra mile to make sure I could afford and feel comfortable with my payments. He set me up with my dream car that I didn't think I would ever be able to have. Thank you for such quality service and for being so kind. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Why go anywhere else !

By Steve on 6/27/2017 at 12:22 AM.

Fast and efficient! Amazing service in sales and the service department. Second car from Andre and without a doubt will be back for the third.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Awesome Car Buying Experience!

By kbcalderon on 6/20/2017 at 8:50 PM.

This is my second BMW purchased from Dan Kenny at Park Ave BMW. His professionalism and experience was above and beyond yet again. I did a lease return of my 2014 BMW X3 and picked up 2017 BMW X3 which I ordered. From placing the order to the vehicle arriving to the dealership it only took 9 days. The buying experience was simple and hassle free. I’d also like to credit Park Ave BMW’s awesome team who assisted in the end to end purchase to pick up experience. Ryan McGowan and Heather O'Brien ensured all paperwork was ready during pickup making the lease return and pickup process painless. Larry Weiner ensure my vehicle was ready to go with during pickup with the performance grills I ordered. I cannot thank Park Ave BMW enough for their continued professionalism and making my family feels like we’re a part of theirs! Looking forward to doing business again in the future with Park Ave BMW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Doesn't get better!

By Karen NYC on 6/19/2017 at 9:47 PM.

Stopped by to see and test drive a car that few dealers have in stock. Saw it and took a test drive. We'd been looking at other cars for some time. We're planners and very analytical, not at all impulsive. We bought the car. Hans is like no other car salesperson we've met. He's open, honest and up front with discounts and promotions. He's extremely knowledgeable about the cars BMW makes. You'd expect all salespeople to be, but that's simply not true. If you're in the market for a BMW, go visit Hans, even if he's a little out of the way. Worth the trip!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

High level of professionalism and reliability!

By Max on 6/8/2017 at 2:53 PM.

I had a great experience with Danny Pieroni! He is professional sales advisor, helpful and having a wide knowledge of BMW cars. This my third car I get from Park Ave BMW with Danny. Thanks a lot Danny from me and my wife!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Sammy on 6/6/2017 at 2:14 AM.

Brad was very helpful, professional and friendly . I had a great experience with Brad. Great price! I would defintely recommend my friends and family to him.

I would recommend this dealer.