Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.4  
Friendliness
3.5  
Overall Experience
3.3  
Price
3.4  
Quality of Work
3.3  

Dealer Reviews

Show:  

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Im happy with my new CX5 but..

By Bryan on 9/1/2019 at 4:18 AM. Helped by Jacki.

I bought a Mazda CX-5 2019 in the store. My sales rep Julie was awesome. However, after signing the contract and taking my money. The finance team Jacki/Pat/ Darien gave me a very poor customer service and being difficult to complete the transaction.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, friendly service

By Liesel on 7/28/2019 at 5:15 PM. Helped by Brandon Eastman.

Brandon Eastman went above and beyond in providing our family with amazing service in a professional and caring manner - and was fantastic to deal with. He was patient, not pushy at all, honest, knowledgable, respectful and kind at following up. Thanks again Brandon!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Not worth dealing with these guys

By Car buyer on 7/19/2019 at 6:53 PM. Helped by Used sale staff..

Walk on lot, they where to busy playing around to even ask us if we needed help to bad I really do like Mazda products.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This Diamond of a Dealership Doesn't Disappoint!

By Don and Carol, Strathcona County on 5/5/2019 at 1:37 PM. Helped by Edwin Opoku, Chris Thompson, Randy Zingle, Mitch Lewicki.

This diamond of a dealership doesn't disappoint! The truly outstanding experience started by the moment I was greeted by Edwin Opoku. Within a few minutes of speaking with this gentleman, I was moved by his winning combination of professionalism, respect and enthusiasm. Edwin consistently affirmed my confidence in continuing and closing my stress-free buying experience by being an honourable person. Park Mazda has a unerring focus on making a customer feel comfortable -- no jingles, no gimmicky ads -- just a consistent delivery of quality from all staff here. I appreciate the reliable efforts of the Lewicki family in fostering a facility that has praiseworthy people like Edwin, the sales manager Chris Thompson, and shop foreman Randy Zingle, to name a few; all decent hard-working people that follow through on making sure that this customer is extremely satisfied. Thank-you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed

By Jamie on 10/4/2018 at 6:50 AM. Helped by Richard.

Trade in my rvr to a used Outlander but it's the worst decision I've ever made..after a month lots of issue already to the outlander especially winter time and I'm keep calling them bout that and the answered is just bring it to the Mitsubishi dealership I ended up paying extra for servicing in Mitsubishi because after buying the car from park Mazda they wont care anymore. That's the worse dealership that I encountered and will never buy from here again!when im not yet signing the contract sales guy keep calling me and offering like remote starter included but after signing it off he just messaged me that suddenly he realized that started not included his terrible!terrible experienced!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth buying experience

By BB in Grande Cache on 9/20/2018 at 2:11 AM. Helped by Edwin :).

Got an CX-5 last week and Edwin was very professional, accommodating and very knowledgeable. I named my new wheels in his honor! Lady in the finance department also very pleasant to deal with. Overall, a smooth buying experience! Will recommend to others for sure...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesmen

By MR on 9/18/2018 at 3:03 AM. Helped by Hummad and Jordan.

Hummad did an amazing job working with us. He worked hard, gave us time, kept us informed and in the end we bought a CX9. Hummad and Jordan worked with us on a fair deal and in the wnd we were happy customers! Thanks Park Mazda!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great experience great people

By Fast and furions 1 on 9/14/2018 at 7:43 PM. Helped by Anita Smiley.

Had an awesome expeirence dealing with park mazda getting me in a vehicle. Finance dept was awesome. Many thanks to Anita Smiley for going the extra mile to help me out thanks again loce the car

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great dealership

By Barbmarie88 on 6/28/2018 at 8:34 PM. Helped by Attila Hilton.

Park Mazda got me out of my beater car and got in to a luxurious car at a cheap rate!!. If you are considering buying a car from this dealership I suggest car salesman Attila Hilton. I was sceptical at first because of a different experience with a different dealership before hand but Attila went above and beyond for me and didn’t force me in to something I didn’t like. He kept in contact throughout the whole week when he was searching for the right vehicle for me. I was being super picky and he stuck with it! Not to mention he’s an all around awesome guy with a great personality! I’m completely satisfied. Thanks Attila for making this possible for me.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very poor service

By Failure on 1/6/2018 at 6:10 AM. Helped by Ash.

The actual worse place I've ever been bought a car there and not even a week after it started having engine issues I got told to take it somewhere else too like so many others when we figured out the issue the refused to do anything about it. I wouldn't recommend this place to my enemy

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT BUY USED CARS HERE!!!!

By Mom123 on 8/14/2017 at 3:51 PM. Helped by Dealt with a couple of sales people.

My son purchased a Kia Sorrento here used and it was his first purchase. Within 6 weeks we noticed all the lights in the car came on and stayed on. Took to Kia and it was a sensor issue and needed $3000.00 in repair. Mazda knew the whole time this issue was there and never fixed and never told us about it. Very disappointing that these kinds of rip offs still exist in car dealerships. We called Mazda to see if they would do the right thing and fix the car. NOPE!!!! If you have young sons buying used cars for the first time do NOT BUY HERE!!!! They will take advantage.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

unorganized and not professional - got the run around

By sjanzen on 4/14/2017 at 2:35 AM. Helped by Moe and Todd (Sales Manager).

Saw a car on the website which made us come into Park Mazda and when we arrived the sales guy could not find it. Finally said it was in getting a mechanical done to it as it just arrived. Took a different vehicle for a test drive instead. Then next day nope still no car - apparently it was in Vancouver at port and would arrive shortly... Dealt with a different sales guy as the 1st one was new and didn't seem to know much. 2nd sales guy said they have located the car it is in Calgary but they would need a deposit to get the car shipped to Sherwood Park Mazda. Gave them credit card information and he told me it would be there by the next day at 4:00pm. Called him and emailed him to be told nope still not there but he now has a tracking number and it will for sure be there the next day by noon... Never heard from them so I called and left message and nobody returned my calls/emails. Asked for the sales Manager (Todd) and was treated like a crap...told they have no control over it. I indicated to him this is not how you go to gain a customer and feel like I have got the run around. I said since nobody knows where this car really is that I put my deposit on I want it refunded to me. He said yup and hung up on me...... I called back and said wow that was rude and not a way a sales manager should treat potential customers and how am I suppose to get my refund by credit card if you hung up on me as you should not have it on file there.... he abruptly took my credit card information with out any apologies and made me feel like they really don't know how to treat customers. So if you are looking for a car don't go to Park Mazda as they seem very unorganized and not very professional!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By JoJo69 on 4/8/2017 at 8:43 PM. Helped by Mark, Atilla.

Thank you Mark and Attila for getting me into my 2013 Dodge Ram Sport Crew Cab 4x4 and offering me great service and great financing. Great assistance and great staff. I recommend anyone to do their business at Park Mazda. Thanks to all of you especially Mark.>>>>Jose G.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

CX3 Purchase

By mbacchus on 3/15/2017 at 10:15 PM. Helped by Chris Roberts.

We purchased a new 2017 CX3 for our daughter. Chris (Roberts) was awesome to deal with and was very patient with Emma. Showed her all the key features and listened to what was important to her! Great job!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great friendly staff

By Gamble306 on 2/16/2017 at 2:11 AM. Helped by Mo, pat.

Bought a car from mo, he was excellent to deal with, as was pat in the finance department. Pat was always helpful and easy to reach, and mo has been helpful in every way possible. Hes even answered questions right away days after the sale has been made.Would highly recommend going to see mo at Park mazda!

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
4   Friendliness
5   Overall Experience
3   Price

Park Trucks

By Marty 101 on 1/28/2017 at 5:24 PM. Helped by Moe.

Just picked up a used 2015 Ram 3500 6.7 diesel truck from Moe who was great to work with.He really looked after me and I was very happy with the way he handled the missing fob and winter front.i would definitely recommend looking at Park Mazda they have a good selection of used trucks. Marty

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Typical

By Mustangsmom2016 on 1/3/2017 at 10:30 PM. Helped by Attila and Brandi.

We just bought an SUV. At first of course we were treated very nice and once the deal was done were poorly treated by Attila and Brandi. we were required to get the registration over to them and first off, we did not receive the car until the second week of December and Attila dated the contract for November 30, 2016 so in order for the deal not to fall through we had to have all our info in by December 30 Secondly, I had to pay some fines off to register the vehicle and was harassed every day even though I had enough time before the deal cancelled. Attila sold my trade in within one day of getting it from me and then when I didn't do what he wanted ASAP he sent me a threatening email saying he was taking the new car back. Now that I did registration, Brandi and Attlia are hounding me again, even though my husband signed the authorization form for me to register, they want to me redo it cause I know the financing company won't pay them until they do things right on their end. In the beginning I told the dealership I was registering for my husband and they were fine with it, now after a few weeks, they change their minds and want it a different way. If I could get my trade in back I would be happy to give the new car back. I've never been treated so poorly and it was by emails only. Imagine coming to work and getting email after email harassing you what to do and even when you do it's still not good enough. Brandi doesn't even ask me she just sends an email stating do this and do it ASAP. Wow

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Used vehicle

By Brittany123 on 12/28/2016 at 10:50 PM. Helped by Ross, Dave, Mitch,.

We bought a used 2007 Hyundai Santa Fe. It had engine problems from day one they avoiding fixing and then just said take it elsewhere. The staff should have never sold this vehicle and I recommend anyone looking for a vehicle go elsewhere!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless!

By mazdapurchase on 11/29/2016 at 7:14 PM. Helped by Chris Roberts.

I recently picked up my brand new Mazda CX-3. Chris Roberts was my salesman and a complete please sure to work with. He was honest, accommodating, listened to my concerns, and did not pressure me (which for me, is a huge deal when buying a car). This was a perfect transaction. Couldn't have asked for better! Thanks Chris and Park Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable Staff & Great to Deal With

By Nicholas Madarash on 11/29/2016 at 7:04 PM. Helped by Chris Anhill.

Chris was extremely knowledgeable on all things Mazda. Not just the car themselves, but the principles and values of the Mazda corporation itself. Within 15 minutes of arriving, I was provided a price on a new Mazda 3 that I was more than happy with. I highly recommend Park Mazda.

I would recommend this dealer.