Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
2.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Svedepo on 10/19/2019 at 10:09 PM.

Blake Cooper, sales experience manager was amazingly professional and answered all of my questions. I will highly recommend Parkplace Lexus to my friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% Satifaction

By JAT on 10/18/2019 at 9:42 PM.

I have purchased 4 vehicles from Park Place Lexus and have received top quality Customerservice. They go over and beyond to ensure their customers are well cared for and get the best product available.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Mayra Barajas on 10/16/2019 at 8:21 PM.

Best customer service, very professional and answered all my questions. Knowledge about the information I asked, took his time and didn’t not make me feel rushed. Great experience and can’t thank them enough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Park place where they do it right

By Josh and bre es350 on 10/15/2019 at 2:22 PM.

Lio was amazing we came in to look at a vehicle not to buy but his service sold me ! I’ll be working with him for life ! Thanks park place for a great sales man and facility to keep my family at ease

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great experience

By Betty on 10/14/2019 at 6:02 PM.

Tyler was friendly and made the experience move smoothly. I plan to recommend him to others. I would come back to him for future purchase considerations. Thanks!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By rmccoy1318 on 10/13/2019 at 10:04 PM.

We were handled courtesily from the start by Greg E. Showed us cars to drive and then helped locate our vehicle in California. Paperwork went well. Long.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome Experience

By Lredus on 10/13/2019 at 11:08 PM.

We worked with Jimmy Bryan and he was awesome. He was honest and patient and got us a great deal. I would definitely recommend him!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome place to buy a car.

By Pete on 10/13/2019 at 9:35 PM.

Ryan, our salesperson did everything splendid. There was no hassle and everything just went smoothly. Ryan was very accommodating with all of our request. Its really an awesome place to get a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Billy Clark made our experience outstanding, he answered...

By DSHIFF on 10/8/2019 at 10:57 PM.

Billy Clark made our experience outstanding, he answered all our questions and took care of all or concerns to perfection, as did Kendall Richards. The vehicle was ready sooner than expected and looked great. They made us feel at home and very comfortable. We left knowing we could contact either of them with any questions concerning the vehicle. Billy introduced to AJ Jayne in service who insured us she would take care of service on the vehicle. I can’t say enough about Park Place Lexus of Plano, from those that greeted us at the door and all the others we meet who made the experience exceptional. Thank you, I will certainly recommend you to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Quick And easy transaction for a nice pre owned car....

By OkiePhil on 10/3/2019 at 2:52 AM.

Quick And easy transaction for a nice pre owned car. Tyler was an efficient professional and a great help to find the car we wanted.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Don Mitchell is 10 Star Exceptional!

By Elizabeth K on 10/2/2019 at 6:41 PM.

We arrived at Park Place Lexus to see Don Mitchell without an appointment late one afternoon. By the time we left , we had signed papers for a RX 350. He is an amazing sales representative. There are no amount of STARS that are enough to evaluate his professional, knowledgeable, and caring service. Elizabeth Kirby

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From walking in one afternoon to driving out the next, I...

By L. Gill on 10/1/2019 at 6:19 PM.

From walking in one afternoon to driving out the next, I was amazed at the efficiency and attention to details. Don even answered my emailed questions after hours! Don made this my best car buying experience ever! The facility is beautiful and every one I’ve come in contact with understands excellent customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, caring sales associate

By Gerry Lalima on 10/1/2019 at 5:09 PM.

Don was the most helpful sales associate that I have ever worked with. I had told him what car I was interested in When I arrived at the dealership, he had moved it up front. I asked him did this car have everything on it I need and wanted. He told me no. So we looked for what I needed. I am so happy with my new car. He has stayed up on top of this even after the sale. I would recommend him to any who is looking to purchase a Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

This is the 5th car we bought from this dealership....

By Keith on 9/30/2019 at 11:35 PM.

This is the 5th car we bought from this dealership. Thank's to Adam Remington for his help. Despite the fact that the car I was promised, another low life sales person sold it when the sold sign AND My name was on it. The sales manager owes Adam and myself an apology. It is hard to believe an organization like park place would tolerate this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark Dresselhuys is the bomb! Repeat client here! I

By Denise G. on 9/20/2019 at 7:21 PM.

I absolutely love my 2020 Lexus NX 300! Drives and rides like a dream! Beautiful inside and out! And my buying experience was the best ever ??💃

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The Dollar over the Customer

By Checkbook on 9/19/2019 at 8:45 PM. Helped by Bruce?.

First I will say the sales folks did an exceptional job. Service on the other hand is something to be avoided. At each interaction over the regular scheduled maintenance there has been some issue which I will not cover here. This visit they dented my car and didn’t disclose this to me. Unfortatley didn’t do a walk around at pickup. I called into the store several times in an attempt to talk to a manager. To this date I have not received a return phone call Note. I did drive back that evening and was told that dent was already there. It wasn’t the day before. Regardless - no one has called to follow up

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By srinivas on 9/17/2019 at 7:49 PM.

Great experience. Pleasant salesmanship. Great lounge and service! Sean was courteous and took us through the process of buying our car effortlessly. Thank you for the support

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Acura on 9/18/2019 at 2:13 AM.

Kelli showed me the car and helped test drive it. Explained the features and the car fax. Gave me a good price and helped close the deal smoothly. Overall, had a good experience buying a used car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2019 LS 500 Purchase

By Review on 9/17/2019 at 8:06 PM.

This is the 5th LS that my wife and I have owned. This is the best experience we have had in purchasing an LS. Mr. McCaskill was outstanding. He is very knowledgeable, answered all of our questions, and gave us all the time we needed and spent considerable time instructing us in the use of the information system. Best experience in purchasing a new car that we have had!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus RX 350

By Kbrownie on 9/14/2019 at 4:18 AM.

Rodney was absolutely excellent helping me decide between two different Lexus models to buy . After using a loaner, the NX300, I considered buying an SUV for the first time in my life. But, after choosing to buy the NX200t fSport, I literally changed my mind over night, called Rodney to try the RX 350. He was instrumental in helping me decide between the two models by suggesting I drive them back to back for direct comparison. This worked! I went with the RX 350 and am in love. Thanks to Rodney and Kendall for helping us.

I would recommend this dealer.