Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

sold me a CERTIFIED Silverado w/defective breaks

By Ticked off truck owner on 7/29/2019 at 8:58 PM.

I traded a 1-owner 2017 Tacoma in fantastic shape (they sold it in 2 days) for a 2016 CERTIFIED 2016 Silverado because we needed a more powerful truck to pull a new camper. The service dept had to know the brakes needed work. In fact, I was told I could take it to any Chevy dealership service Dept for the needed repairs. Well, guess WHAT! NO, I can't because that brake "thing" is a WEAR issue which is NOT covered by the warranty even though they sold the vehicle to me knowing it had the issue. This is fraud. We won't be buying another Chevrolet, and we won't be recommending Park Chevrolet to anyone stupid enough to do so. UPDATE: left msg telling them my next step would be calling Attorney General's office. Gen Mgr called back immediately. Apologies and appt to fix (@ no cost). While I applaud their response; I can't help but believe had I not made clear the "truck" would not stop there, I'd have had to pay for the repair.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OIL CHANGE/RECALL

By hyperbluess on 7/22/2019 at 1:36 PM. Helped by Caleb in service.

Thank you Caleb...you always take care of me!! I am thankful for the way i am treated and was given a rental to drive during the process of you fixing my recall. I appreciate the way i get phone calls to keep me posted of the progress. Great service ....always. Thank you very much! Cathy Ruffo

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Dishonest

By pits88@550 on 6/21/2019 at 5:59 PM. Helped by George??.

Live in Ga. drove to Parks Chev., Kernersville to see a used truck. My husband called ahead to get more info. about the vehicle and make sure it ran well and was in good shape. Carfax was clean-no accidents. When we arrived, the first thing we noticed was the truck had been wrecked on the rear left hand side. The salesman told us they hadn’t noticed-SERIOUSLY!!!! Sickening to deal with people who lie to you! Wasted our time!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience we have ever had purchasing a vehicle!

By Jamie on 6/9/2019 at 2:57 AM.

Richard went above and beyond to make sure we were fully satisfied with our purchase. Will highly recommend this dealership. We will also put this dealership first on our list for our next purchase.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad consumer experience

By BrookC on 6/3/2019 at 7:45 PM. Helped by Andrew.

Horrible consumer experience. Called on a vehicle for sale , made an agreement on nect steps, drove over an hour to only have the sales manager deceide she didnt want to move forward with the plan. Not only did they waste my time, money, miles, and gas but also she felt it was ok to lie to me twice in our conversation. Ethics and customer service was lacking.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Brandon in Service!

By Cammyfive on 4/24/2019 at 3:11 PM.

Short and to the point: Parks Chevrolet...and Brandon Suits in particular....are one of the few transparent and ethical dealerships out there. I would highly recommend them if you want a small town mom and pop type ethically run experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!

By Brandy on 4/19/2019 at 10:58 PM.

When I decided to purchase a vehicle I searched a few dealerships and stumbled across Parks Chevrolet. I walked into the dealership and was greeted by Kevin Swinton. He showed me a few cars and went over some options with me and helped me pick the perfect car. He was very friendly and very knowledgeable. I would recommend everyone to at least visit Parks Chevrolet before purchasing from anywhere else. Don't forget to ask for Kevin Swinton. He was truly the best!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Choice!!

By Truck Driver on 4/18/2019 at 5:55 PM. Helped by Bryant Vinson.

It was our first time buying from Parks and Richard.Steagall. We told Richard what we were wanted and he was very accommodating and a joy to work with. He found the truck we were looking for, made a great deal!! We were than handed over to a very nice young man, Bryant Vinson who did a great job getting us the finance and all paperwork together that we needed. Thank-you Richard and Bryant, We will be seeing you soon to get me a car!! Thanks, Keith and Lisa

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service and Great Experience

By Andrew-Ohio on 4/10/2019 at 8:00 PM.

As an out of town customer, I was treated with the utmost respect like I was from this area. From the start, Richard went above and beyond to assist and find my requests and handed me off to the finance department that equally treated my son and I as a partner not a purchaser. I would highly recommend this Dealership and hope the next person get's the great experience I had with Richard and the rest of the Parks Chevy staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By George on 4/9/2019 at 1:45 PM. Helped by Bryant vinson.

Excellent service did an excellent job very nice job would send friends to se and buy a car new and use everyone was nice would go back for my next car or truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Cbelger on 4/9/2019 at 2:23 PM.

Derek Smith and Bryant Vinson They are the best at making you feel comfortable and making your purchase easy Derek even came out to our house after he got off work to finish our paperwork and setting up our car accessories

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience

By Patty H on 4/7/2019 at 4:16 PM.

Albert was so nice. Working with us at the end of the day. Got into the car we chose. No hassle no pressure. I would recommend Parks Chevrolet and I would definitely recommend Albert as a salesman. Thank you for all your help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Tothfamily05 on 4/2/2019 at 7:03 PM.

Richard was very helpful and went beyond the expected to help us buy the car we needed and make the process fast and painless. We are very pleased and would highly recommend Richard and Parks Chevrolet

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm happy to be part of the family

By Happy Veteran on 3/31/2019 at 9:52 PM.

Park Chevrolet took very good care of me. I was pleased with every aspect of my transaction. Kudos to Richard Stegall. He is an asset to the Parks Chevrolet family. I will be returning for all of my future vehicle needs. Thank you very much Parks Chevrolet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Jimmy2364 on 3/29/2019 at 4:09 PM.

I have bought two vehicles from Richard in the last five months. My experience has been nothing less that excellent. Richard cars about his customers and goes the extra mile for their happiness. We’ll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesperson

By Margaret on 3/23/2019 at 12:59 AM.

Richard was a great salesperson. Not pushy. He answered questions & has even responded since to a couple of additional ones. I think he was very considerate of my needs. He was very knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good group to work with

By Mike on 3/15/2019 at 1:14 AM. Helped by Josh Reese.

Richard Steagall walked us through the sales process, answered all of our questions and ensured that our needs were met, including final prep of our new car and assessment of our trade-in. Would definitely like to work with Richard on any future purchase.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scammers

By Neverbuyfromthem on 3/13/2019 at 1:33 PM.

I'm not the one to ever leave bad reviews but this is unacceptable!!!! Drove 6 hrs to buy a car from them. The instant I opened the door the smell of wet dog filled the air. The pictures online were so set up. It did not show the damage to the headliner or the pool of water under the spare tire... (which was filled up with air so you could not remove it... if anyone that knows about Touaregs the spare comes deflated and you fill it up with the compressor that is under the passenger seat... it had to of been filled up while it was in the back because you would not of been able to put it away inflated because of the rear plastic around the wheel... this leads me to believe that they knew from the starts of the water damage and were trying to cover it up!!!) I quote from the sales man "must just of been from when they washed it"... when I complained and asked what they could do about it he said "sorry, I didn't know"... Didn't even offer to speak to a manager or didn't even try to make it right. Took off a day from work and have nothing to show. Not even 10 minuets from leaving the dealership they dropped the price $200. Trying to screw another unknowing person. Guarantee it will have electrical problems in the near future. "No haggle dealership"... no... "we'll just screw you over"! Highly DO NOT RECOMMEND.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Michelle on 3/9/2019 at 6:01 PM. Helped by Raph Little.

Excellent customer service! Raph Little was an excellent salesman and very knowledgeable, detail oriented with my purchase wishes.. making sure i was comfortable as well as making me feel like family! I will def return for the next purchase to Parks chevy Kernersville

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Richard and the Volt

By Stickfive ok eh on 3/9/2019 at 4:40 PM.

Richard's product knowledge especially of the Chevy Volt, a rather obscure vehicle, was impressive. I am not a particular online individual, but a retired automotive product engineer, generally a nightmare customer. Richard walked me through the sign-ups for OnStar & wifi. This vehicle is quite complex and I look forward to the learning as time goes on. I certainly appreciated his patience. He also helped me getting a great deal on this non-current (2018 but new) Chevy Volt. Hopefully I will be able to successfully score my federal tax credit, which takes the car from "oh well" to "oh wow!!" Best regards...

I would recommend this dealer.