Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.5  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deals

By JFalcon802 on 4/17/2019 at 8:54 PM. Helped by Bruce.

Bought my new 2019 Tacoma from parks Toyota and overall it was a great experience followed by a great deal. Special thanks to Bruce for making it happen. Will definitely recommend to friends.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Started off well, but ended really poorly. Waste of Time.

By safarisunit on 4/2/2019 at 7:55 PM. Helped by Ron Ames is great, his manager is terrible!.

I inquired about a pre-owned 2008 range rover supercharged. Got an email back from Ron Ames. He was very pleasant. He wanted my cell phone numeber so that he could text me pictures. After sending me pictures, we negotiated and we made a deal for $10K out the door subject to a pre-sale inspection by a local mechanic. I organized the inspection and arranged to pay for it with the mechanic. I asked Ron to drop off the car at the garage and give them 2 hrs. Later Ron said his service team had done a pre-inspection and he could let me know about the issues encountered. He texted me the list and there were 2 issues that stood out - the Terrain System had a fault and so did the TPMS. I asked Ron to get his techs to give me some details on the codes. I agreed to pay for the control arm bushings and other items. I did not hear from Ron for a while and since I was supposed to go to the dealership that evening, I texted him to ask him if he had any details. He replied that he and the sales associate who took it into trade were both very busy since it was the end of the month. I replied by telling him that we could defer the transction to the next day. He agreed. The next day I texted Ron and asked for an update. He replied that he was busy with other guests. After waiting a few hours I texted him to ask if the truck had gone to the garage for the pre-sales inspection. Instead of a reply from Ron, I got a phone call from someone who claimed to be the sales manager (did not catch his name). In the cliche "used car salesman" style, he proceeded to berate me for wasting their time saying that the car was on his lot and not leaving it until I paid for it. I could come to Deland from Winter Park and buy it "as is", but they were not going to answer any more of my questions!" He then wished me a good day and hung up the phone (if you are trying to be rude, no need to wish someone a good day, just hang up. Dont be passive agressive. . Needless to say, I am not surprised that people hate going to car dealerships. In this day and age, the fact that good customer service and basic communication skills are sorely lacking is so disappointing especially for transactions of this magnitude. I have bought and sold plenty of cars, and can afford to buy anything I want for cash. This is not the type of service I expected from someone who claims to be a manager. Ron Ames is a good sales consultant. He is new in the role, but has a bright future as long as he works for someone else. His Manager makes him look bad and sullies his reputation. Ron refers to customers as guests, and they should be treated as such. Unfortunately his superiors decided to treat me like they did not value my business. Too bad. 96% of customers will nor complain directly to the company, but they will tell an averageo of 15 others about their experience. I am one of the 4% that does complain politely and with just the facts. If an issue is resolved fairly and acciompanied by a sincere apology, I will recount how the company made things right. If no action is taken, I will make sure 15,000 others hear about it. I am a strong believer in being diplomatic, considerate, kind and honest and I make sure I applaud those that do behave in that manner. When I encounter people that dont, I call them out.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful in picking the perfect minivan for us.

By xxxxx on 3/31/2019 at 7:43 PM. Helped by Bruce, Jason, and Adam.

I had brought my 2016 minivan in for routine service and spoke to Bruce on the phone, so we stopped in to speak with him in person. Bruce and Jason got me a new van for basically the same payment. How could I go wrong.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Screwed by Parks Toyota!!

By Kathy on 3/27/2019 at 12:53 AM. Helped by Bruce Hirabia.

A very good friend of mine, A MILITARY VETERAN, is being abused by this dealership. He bought a brand new, his first ever brand new 2019 vehicle. It was 2019 Rav4 from Parks Toyota in Deland and they did a "bait and switch" on him and sold him a vehicle that was supposed to be loaded. He's paying for this loaded vehicle and it is NOT loaded. They refuse to FIX IT!! So now he is going to SUE them. I suggested to all of his friends and family on FACEBOOK to come to this web site and protest on his behalf. I'm sick of our brave Military Veterans being treated so badly!! Kathy

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst experience of my life

By cmay on 3/25/2019 at 9:33 PM. Helped by Francisco.

I have had such a bad experience with this place. I orginally left a good review via Facebook because they said they would fix all the LIES that I was sold when I traded in a perfectly good mustang and they gave me basically nothing for it. i have had problem, after problem, after problem with this place. I was sold a vehicle with all these options and it turned out I got none of them. They tried to upsell me another vehicle and I had to pay new taxes on the new vehicle because the first one I already paid the taxes and it was not want I wanted or even agreed to purchase. Then they said they would add remote start with one key fob to maybe fix the issue but it's actually worse now. this place should be avoided they saw an injured Iraq war veteran and took advantage of me. This place is horrible and filled with crooks and thieves. I will be getting a lawyer now. This is the WORST choice of my life and I was in Iraq for almost two year and was badly injured and I rather be in Iraq then deal with these people ever again!!!!! They seen an injured Iraq war veteran and seen an easy way to take advantage of the situation as it was an easy sell. They basically did what is known as a "bait and switch". Please please please be careful with this dealership they are by far the worst dealership I have ever seen or had to work with in my life!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome experince

By Frakie on 2/23/2019 at 12:32 AM. Helped by Bruce, Jason, and Alexis.

Our car shopping experience at Parks Toyota of Deland was superior. Bruce, Jason and Alexis all went the extra mile to facilitate the process and we are very grateful for their services. Great team of people, we recommended without any reservations. Frank & Gladys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience at Parks Toyota

By Curley825 on 2/1/2019 at 11:19 PM. Helped by Bruce Hrabia.

I spoke to Bruce Hrabia on the phone about a used Corvette that I saw advertised on the internet. He gave me a description of the vehicle and followed up with a ebrochure and a Carfax report. He followed that up with a call and we made an appointment to come over to the dealership the next morning to see the vehicle in person. We went over the car and took it for a test drive. The car was as advertised. I was not in need to buy a car and never in any way felt pressured to buy it. Talking to Bruce was like talking to your next door neighbor. We discussed the deal and got around to the details of the purchase. We came to terms on the price with some input from the sales manager and I ended up purchasing the car. This was a pleasant 90 minutes or so and I was walking out the door owning the car. I'd highly recommend the dealership and my sales associate Bruce Hrabia. Every person that I had contact with there was very friendly and professional. It is a top notch dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple car buying experience!

By Rachel on 1/25/2019 at 9:47 PM. Helped by Bruce Hrabia, Ron Ames.

My first car buying experience was very pleasant at Parks Toyota of DeLand. I drove a little ways for my car and Bruce Hrabia made the process very easy and took away a lot of the stress. He was knowledgeable and informative. Ron Ames helped me on the front end and was very prompt to answer all my questions and get me all the information I requested. Would recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience

By J Powers on 1/18/2019 at 2:09 PM. Helped by Darek Gulich.

My wife and I purchased a new Rav-4. This was our first new car in 13 years, Darek Gulich was so helpful and understanding. He explained the new technology that is now in the Rav-4, he went out of his way to provide outstanding service. We will come defiantly come to see Darek and Parks Toyota again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent car buying experience

By Betty Johnson on 1/2/2019 at 10:39 PM. Helped by Willie Collazo is the major person who worked with me..

All staff were welcoming and helpful. No hard sell, just knowledgeable people providing the information I needed to choose my new Camry and purchase it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

6 month service, new truck

By survey on 12/12/2018 at 9:41 PM. Helped by John DeFalco.

Took my Tacoma into John DeFalco, my Service Writer, told him what was needed and he made it happen. The truck was ready when I got back to pick it up, no fuss, no muss, and no money!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Mamager Tom was great!

By JJ on 11/14/2018 at 3:19 PM. Helped by Tom.

I purchased a new RAV-4. I shopped three different dealers and all were close in price, but Tom at Parks Toyota the salesmanager was the difference maker..thanks again .. John Boyle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service team!

By Kathy on 10/15/2018 at 1:24 PM. Helped by Alex.

It was my 40,000 mile service visit. They did a great job on that and managed to use my “car care” coupons to give me great pricing. Also got great pricing on new tires because of their sale

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By pgp159 on 10/13/2018 at 10:49 AM. Helped by I do not recall her name but want to thank her for her help..

I was in for a 20,000 mile checkup and was very impressed with the new setup/system. Every one was congenial and efficient, especially the woman who signed me in. The work was accomplished in a timely manner and I am pleased with the results.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Courtney was great to deal with

By Patscar on 10/2/2018 at 1:45 AM. Helped by Cortney(sales), Jason and Tom(manager).

Courtney was so very helpful and kind. We stopped by to look at used cars and with help and knowledge of Toyota products we ended up purchasing a new Toyota Highlander.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Quality of Work

Horrible.. over 1,200 in brake repair. still have bad brakes

By Disappointed on 9/26/2018 at 1:58 AM. Helped by Alex.

Spent over 1,200 in brake repairs. Still have a brake Problem. There mechanic is guessing at what might be my brake issue. the same thing I can do on my driveway..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sale service

By sequoia on 9/8/2018 at 1:56 AM. Helped by Porfirio Orellana.

I am Diego y Porfirio Orellana was the person who assisted me and I loved his advice to buy the 2016 Toyota brown color whit 4,500 miles, he was very clear, very kind and an excellent person. I am very happy with the purchase of my toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By car123 on 9/4/2018 at 1:34 AM. Helped by Bruce Hrabia, Tom Scheffer, Scott Levitt.

The entire team at Parks Toyota of DeLand provided exceptional service on my recent car purchase. Bruce Hrabia, Tom Scheffer, and Scott Levitt went above and beyond to make my car buying experience as easy as possible. I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By DELANDCUSTOMER on 7/30/2018 at 9:01 PM. Helped by Candace Hartley.

I usually hate to car shop . Salesmen either talk down to or hard sell to women buyers so I requested a female sales person and worked with Candace Hartley. She was courteous professional polite extremely knowledgeable called when she said she would and made the whole experience 5-star! I will buy another car from Candace in the future she is the best! I love my 2018 Highlander and got a great deal too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Before you buy a Toyota , go to Parks Deland

By NSBtundraguy on 7/28/2018 at 2:06 PM. Helped by Darek and Jason.

I was very frustrated with my shopping experience in central florida, looking for a new Tundra. After several weeks of looking and comparing with no deal in sight, I received an email and a voicemail from some Parks sales associates, and then a message from the sales manager Jason. I knew at that moment I would be buying my tundra at Parks. I would have been willing to even pay a little more just to be dealing with people who treated with me with respect and didn't insult my intelligence. Well, turns out I didn't have to. I got a GREAT deal , Darek the sales person was the perfect fit for me, and working with Jason we got the deal done, and I was on my way home with my so very awesome 2018 Tundra. I'm a very happy and satisfied customer, and would recommend Parks Toyota to anyone who has grown tired of all the games the other dealers play to try and confuse and trick people. GO SEE THE CREW AT PARKS TOYOTA!!!

I would recommend this dealer.