Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
3.9  
Price
3.8  
Quality of Work
4  
Service
3.5  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

improper diagnosis and got charged for it

By SHAHID on 9/6/2019 at 2:54 AM. Helped by GERALD.

had my Chevy Traverse taken to this dealership for a shifting problem, in July 2019, Their advisor, Gerald, diagnosed the issue as a broken engine mount as the cause, which was replaced and charged to my card. After getting my SUV back, following day , the problem persisted , and when we returned with the same complaint, he diagnosed it now as a broken transmission part, for which a new quotation of 6k was prepared. Actually initial diagnosis was incorrect for which the company should be held responsible , but the dealership refused to return the amount. I believe that this is a fraud to the customer , since the mechanical issue was incorrectly diagnosed initially and that should not have been charged. The dealership has not responded to our complaint, and no redressal has been seen, Company should return the amount charged for work which was never needed I would definitely not suggest this dealership for any business

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A/C was not cooling

By 05trlblzr on 7/10/2019 at 1:34 AM. Helped by Gerald Toloudis.

It is summer time and driving without A/C is not an option. My 2005 Trailblazer with 145000 miles for the first time had a real A/C problem. I was prepared for being without it for a few days, but Gerald took it in on a Monday morning appointment, gave me a diagnosis in early afternoon, then installed a new fan, schrader valves, recharged, tested and returned to me that same Monday evening. Really great service.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sold me a car with damage and did not disclose it

By gill_144 on 5/11/2019 at 10:23 PM. Helped by Manuel Torres, Jarret Reece, Andrew, Gina.

I purchased a 2017 CT6 from Manual Torres. It only had 3,000 on it and the disclosures indicated there was no prior damage the vehicle and no work had been done to it. After purchasing it, i took it to a body shop to have a body kit and spoiler installed. The body shop owner immediately noticed damage. Upon further inspection, there was paint chipping off and peeling. I contacted Manny and his managers, Jerrod and Andrew. Since they sold me the car with the understanding that it had not been damaged, I was hoping they would do what is right and pay for repairs since I had just purchased it. They were extremely unhelpful and they sold me a car with defects, didn't disclose them and are now are making me be responsible for an $851 repair. I would not recommend working with Parkway Chevrolet. Today I went to pick up my license plates and figured I'd talk to them in person before writing a review and I spoke with Andrew. He just doesn't seem to care that the dealership sold me a car they stated had no damage. I have the report and I have messages from Manuel Torres stating their report said it had no damage. Why can't dealerships just do the right thing for customers. I know what "As-is" means for a used car, but I also know that if you tell me there is no damage and then I find out there is, you should should take care of it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was great

By Kerry Davison on 3/28/2019 at 5:46 PM. Helped by Brandon Singal And Justin knekol.

I purchased a car from Brandon salesman and Justine knekol finance manager were very helpful in completing my deal I will refer them to all my friends and family really made the experience easy I’m happy wit the whole process love my car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great fast customer service

By Donna Shops a lot on 2/14/2019 at 3:57 PM.

We have been really pleased with the service at Parkway. The last 3 vehicles we bought from them and used them for service. The buying experience has always been so above the other dealerships. Looking to soon buy my next auto from them as well.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Workmanship, Wrong Parts, Failure to Follow-Up

By Tucker on 2/1/2019 at 5:32 PM.

Brought my new 2018 Corvette into the dealership Service department for the 2nd of 3 "free" oil changes. The service department technician argued with me about the proper oil for the car, eventually realizing he was wrong about the proper oil required by the car. To avoid the difficulty I'd encountered previously, I had my oil changed by a professional garage. The oil filter installed on the Corvette by Parkway was the WRONG oil filter. (PF-48 vs PF-64). There is even a service bulletin about not using the PF-48 in any circumstance. Calling the Service Manager, nor any other member of Parkway Chevrolet had any effect. In fact, the Service Manager was supposed to call me back several days later about the issue and failed to return my call. If you get service work done at Parkway Chevrolet, do so at your own risk. Buyer beware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Definitely Recommend

By Angie on 1/31/2019 at 11:59 PM. Helped by Trina Muse.

While looking for a vehicle I was in touch with Trina Muse at Parkway. She was helpful and great to work with. I would definitely recommend Parkway and Trina Muse.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great service!

By Jonathan on 1/25/2019 at 6:24 AM. Helped by Jose.

Jose is a great salesman! He was cool calm and collective and landed me the car of my dreams! The entire staff there is great! They follow up quickly and try to provide the best service possible!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service!

By TX FF’s on 1/24/2019 at 2:56 PM. Helped by Shawn Babineaux, Whitney Babineaux, Bill Stobel.

The truck buying experience was second to none. Parkway worked with us when no other dealer could come close. Definitely will recommend to others and will go there for everything related to purchase from now on!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kim Yan Yanez was the best

By Josuesilva19 on 12/25/2018 at 12:03 AM.

It was per first time buying at a dealership, but Kim made it so easy for us, was courteous and took the time to make this a great experience, she was very easy to work with and gave us a lot of options and worked with us to give us a great deal on our 2016 Tahoe ltz, gave us a great trade in value for our truck and, which I wasn’t expecting and gave us those good news, I can and will recommend her for your next buy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Z71 transmission shift problem...

By Britter38 on 10/11/2018 at 5:26 PM. Helped by Joyce Cullin.

Brought my truck in to Joyce Cullin, and she found there was a bulletin from Chevy about reprogramming the shift pattern in my model year and trim level (LTZ Z71). With my job time is a luxury, and she knows that, and had the transmission tech take it right back. Back on the rig now 2 weeks later and running perfectly.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Letter from Chevy abouot a defective part

By No more Chevys on 8/8/2018 at 8:12 PM. Helped by Joe Miller.

Recently I recieved a letter from Chevy corporate office of how there was a defective part identified and if already replaced Chevy will reimburse me. Actually the letter has NO CHARGE capitalized and in bold. The letter goes on to explain to complete the claim form attach invoice and receipt and send to the dealer. Parkways, Joe Miller, promptly called to say that they would not reimburse my $100.00 deductible because I happened to have another defective part installed that had to be ordered from a previous service call. SO let me sum this up: Chevy solicted me to send in my claim. Chevy now wants to argue with me about rimbursement they offered in the first place! Still own a 1999 Chevy Silverado, last 3 trucks were Chevy. Last three cars were Chevys, two of which were purchased at Parkway. Will not be shopping at Parkway again!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

The Worst Customer Service Once Vehicle Has Been Purchased

By J. Wolfe on 5/29/2018 at 4:57 PM. Helped by Mike Richey.

They do not stand by their repairs. Taillight lamp went out before 3 months, and they will not replace it again. $954 is my quote!

I would not recommend this dealer.

Overall Rating

1.7  

3   Friendliness
1   Overall Experience
1   Price

Worst experience in a million miles driven

By Dr.Pat on 2/5/2018 at 5:50 PM. Helped by Kim, Spencer.

Expensive items sneaked on order sheet. Unable to see computer screen evasive salesperson "checked" questions asked. No paperwork provided. Financing pushed untruthfully. Dealership gets kickback..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By LPetty202 on 1/31/2018 at 4:44 PM. Helped by Chris Broussard.

Excellent Customer Service. Thank you so much for finding exactly what we wanted, and getting it to the dealership as quick as possible. Thank you! Lauren

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Good emergency care

By Leena on 12/24/2017 at 8:07 PM. Helped by Mike Sanchez.

My car wouldn't start and local repair shop could not figure it out. The Parkway Chevrolet passed the car through a computerized analysis and gave a prompt list and estimate of all that was wrong and needed attention. 6 year old car. The agent sent me a quick link to sign up for the GM BuyPower card that I could use to pay the exorbitant amount. The report looked valid and nothing that seemed over-serviced or over-charged - although I do not know what the std labor charges are supposed to be. At least they did not say I had to fix something that was fine. The agent had a personal touch in dealing with customers. I felt that my car was safe to drive after this.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Joan Janak on 12/8/2017 at 5:05 PM. Helped by Dave Ramsey.

I took my Tahoe in for oil change and state inspection. Dave Ramsey was very nice and professional. The employees did a very good job and I would highly recommend them. The service has improved a great deal since my last visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New battery

By roy/linda on 11/19/2017 at 3:08 AM. Helped by Not sure of service department employee.

Need a new battery. Very personal contact with the service department and very short length of wait time! Service waiting area very comfortable. Always appreciate the friendliness and care.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Fast Purchase / Friendly Faces

By Matthew Holt on 11/16/2017 at 1:07 PM. Helped by Jeremi Brookter.

Parkway treated my very well in my recent purchase. I've been to dealerships where I was purchasing a cheaper/non-new car and was treated less then welcome. Jeremi treated me very well and was very understanding and patient in our deal. This also turned out to be one of my fastest purhcases to date. You get in, test drive, sign up and drive away. I would highly recommend this dealership to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Silverado

By Doug B on 10/2/2017 at 3:40 PM. Helped by Gina Treadwell; Scerif Abdelazim.

Excellent sales experience from first internet contact with Gina Treadwell through the sales close with Scerif Abdelazim. Both expressed empathy for my Hurricane Harvey flood situation. Gina kept me informed on inventory availability throughout the process and they put me in the vehicle that I was looking for. I appreciated the professionalism and care.

I would recommend this dealer.