Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
2.9  
Friendliness
3.2  
Overall Experience
2.9  
Price
3.2  
Quality of Work
3.5  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Salesman Choice/Not Customer

By Unsatisfied on 8/8/2019 at 1:44 PM. Helped by Valerie.

Hi Efran I am writing in reference to my recent purchase (6 months) now of 2019 KIA SOUL. It is with great regret of becoming a customer of Kia that this is in reference to. I purchased my car through your salesman Valerie that was employed by you during the sale. After working with Valerie she truly sold herself through the misinformation that she shared with me, WOW GREAT BENEFITS of becoming a new car owner for PARKWAY FAMILY KIA. After giving her my information, she called me back a couple of days later and asked when can I come in, I made an appointment with her, got there late, almost dark. I sat in her office we immediately began paper work, well I am thinking that we are going to walk the parking lot and browse vehicles, at that time be allowed to choose what I like. That didn’t happen. The car that I am driving is what she chose, it was already parked in the front of the dealership in a handicap parking spot, she stated let’s go for a test drive. At that time I said to myself well maybe this is a test drive car, lol. When we returned, she showed me while sitting in the car how to connect my phone through Bluetooth ‘WOW” after that we proceeded inside to complete paper work. I asked what else was available she did not answer me DUH your car is outside that was chosen for you OKAY!! I was walked to finance to sign papers, and instructed to go back over to the sales department for KIA. At that time my car was parked in front with the driver door opened. I returned for my first oil change and service, realized that you all had the 2020 KIA so I asked about it, spoke with a couple of people didn’t get any clarity, and I wanted to know if I could choose the basic model of the 2020 which is what I really liked and had the color that I wanted. I left, called back during the week and spoke with someone in internet sales and was assured that I could switch out of what I did not want into what I really wanted. Well that didn’t happen, she made it sound so easy. ? If it were explained I would not have traveled back down there. Moving forward I was introduced to another salesman that was very rude, unprofessional, and only asked you have money, how much money do you have for a down payment? Not ma’am can I offer to show you the 2020’s and what is available? Hmmm too much like right? Were sales down? There was nothing offered complimentary offered while I sat there. It took forever, I decided to walk outside and browse the parking lot, he then showed up and handed me some papers and told me I needed to work on my credit and come back in 2 years. WOW Is said that’s it after I was assured that I would be able to switch my vehicle/ he said no one will finance you. I am aware of my credit for sure, that’s why I wanted to finance to help build my score. I returned to get a 2nd oil change, and inquired about the same vehicle with Stacey she was helpful and promising as well HIT me with another application that dropped my score once again, ok now I’m a 3 time looser with this denial thing lol, I had other obligations so I left and just asked her to call me, unfortunately I had to call her/well text her. She responded through all text messages. I do have an increase in income that was the only change from the previous application. LONG STORY SHORT my note is paid on time, I am very disappointed in the way that I was treated and feel as though….. the salesman here is what you get, nothing else, take it or leave it!!! Not a good feeling! Just wanted to feel that my investment is worth me coming back of referring someone else to the dealership. Very unfortunate but true. Sincerely, Unhappy Disgusted Customer

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BAD EXPERIENCE

By AM19 on 7/27/2019 at 12:40 AM. Helped by Sales manager, and sales rep ( Carlos).

Sales guy would not let us test drive a vehicle on their lot. Guy said the vehicle is paid for by another customer, but if we were able to out bid that person then we could test drive. Sales guy pretty much stated, my fiancee and I didn't have the money to afford the vehicle, which is not the case at all. We walked away and sales manager came up and wanted to try and make up for it.. negative ghost rider. Poor experience, sales guy can't sell cars.. they're definitely biased. Do not go there for business!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shaun Collins

By Kathy1234 on 7/23/2019 at 8:38 PM. Helped by Shaun Collins.

My husband Calvin and I had been all around Humble and wasn't happy until we went to Oarkway Kia. Very nice very honest very clean very professional. The best Saleman in history is Shaun Collins .Thanks for my 2019 Kia Optima

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest service Dept.

By JW on 7/5/2019 at 5:36 PM. Helped by David - Service Advisor.

Daughter brought car in for recall. Letter stated there would be no charge. David the service advisor told her she needed throttle body cleaning in order to properly do recall. Cost was $120. Local mechanics will do it for $65 he also stated they recommend cleaning every 15,000 to 30,000 miles. Spoke with mechanics and looked online. Most recommend 60,000 or more miles unless having problem. Parkway Kia service is a rip off. Will never come back again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Differentcloth on 5/15/2019 at 3:58 PM. Helped by Mr.Dan.

Very patient and understanding for what I was looking for..Thank you Mr.Dan and Tiffany for helping me out with my 2020 Telluride Kia🤗

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Quality of Work

BAD EXPERIENCES TURN GOOD

By AL MOREHEAD on 4/30/2019 at 9:09 PM. Helped by SERVICE MANAGER MR. MICAH.

I HAVE BEEN GIVEN BAD SERVICE FOR OVER AWHILE UNTIL MR. MICAH, WHICH HANDLED MY ISSUE AND PROBLEM RIGHT AWAY. NEED MORE PEOPLE LIKE HIM. THANKS SO MUCH

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

unprofessional

By 1Notme on 4/15/2019 at 3:34 PM. Helped by Brandon.

Very rude and unprofessional service employee who wouldn't take "NO" for an answer concerning the additional service that he was trying to sell. All we wanted was the "oil change". After repeatedly expressing our desire he mentioned they wouldn't preform the rest of the service on the check list that's normally done anyway. After that brief exchange I asked for my keys back and left. Don't have to worry about us returning to that dealer and will not recommend it to anyone else. Have a great day.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car!

By Ashcat04 on 12/4/2018 at 3:25 AM. Helped by Christal A..

I appreciate all you guys did to get me into this new car! Referred by Christal-pointed me in the right direction. Efran and Christian did their thing!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New car

By lydjef on 10/31/2018 at 6:41 PM. Helped by Marcos in sales and Matt (sales manager).

Marcos and Matt were both very helpful and made the experience a nice one. Polite, no pressure, very informative. Would definitely recommend this Kia dealership

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Appointments are useless

By Unhappy Kia Owner on 9/7/2018 at 3:19 AM. Helped by Brendan Keen.

Made an appointment for an oil change. Got there 10 minutes early. After 2 hours, the car was ready. They say that the appointment time is like a doctors office visit. That is when you can speak to the service advisor, not when we are going to work on your car. Whaaaat? Then they added a tire rotation to tires that were just purchased. Padded the bill really well $25 to rotate brand new tires that we get for free when it is time from Discount Tire.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Ali Gal on 6/14/2018 at 6:30 PM. Helped by Evan Androl.

Mr. Androl was our sales person and took great care of us in a professional & polite manner. It was a good and positive experience for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks to Evan Androl

By Spring2018 on 3/31/2018 at 11:20 PM. Helped by Evan Androl.

Thank you so much for helping us with our purchase of our 2018 Stinger. Great customer service goes out to Evan with rating of a 10... thank you

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

DO NOT BUY HERE!!! Finance/Tag Service (Still not Resolved)

By RP on 1/19/2018 at 5:05 PM. Helped by Dan (Worst!!!!!).

DON'T BUY HERE!!! I cannot get anyone to actually send off my tags (as they said they would) in a timely manner or to the correct depts. Come 2.5 months later and I still have no tags. The guys in "finance" said he was "too busy" to handle though he was the one who assured it would be done, and done in a timely manner. Now I am having to get creative and possibly drive 8 hours to let the DMV inspect my car. All because they took 1.5 months to send it out. Despite me asking while I was available in town and offering to go down to DMV myself, which they assured was not necessary. Only good parts were Linda Muhammad in Sales and Krystal in Customer Service (so far). I would take the car back in a heart beat. These people at Parkway Family Kia (mostly DAN) are unprofessional and have no working knowledge of processing tags nor customer service. But to be fair I have been passed to the next person for so long I believe I am being passively "handled" by the sales manager Muhammed. Also the individual responsible for tags is instructing me to register the tags illegally. In full summary, they don't care after they get you to sign on the dotted line. Mostly 2 hour lunches and not being able to get the AL DMV office phone number (that took 3 weeks...hint you can look it up online; but he was busy so I gave it to him) and trying to register the "easy" (but illegal) way is in their interests. Don't do it! Don't Do It!!! DON'T DO IT!!!! If you were thinking the sales group is great and it would be a great fit - DON'T DO IT!!! After the sale they don't follow through or care at all. Check out Yelp reviews and they have a horrible history. I would NEVER recommend this dealership to anyone, not even worst enemy. I will have to take my vehicle elsewhere for service because if this portion is taken with so much care I can only imagine how long they will keep the car running.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Arian Stallworth on 9/25/2017 at 11:26 PM. Helped by Richard.

Richard sucked when it came to custmer service. The dealer rapped my husband and I $2300.00 worth for something we didn't have a problem with before letting them fix the warranty issue.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Horrible service

By BAF on 9/19/2017 at 9:55 AM. Helped by Service manager and general manager.

This dealership is a joke. The service department does not know the meaning of service. Richard and Brent are managers and they could care less once you buy a car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent buying experience

By james t talbert on 7/7/2017 at 9:25 PM. Helped by Mahtab Zamani sales lady Muhammed sales manager Casey Tong -finance.

The sales team and finance manager were very patient friendly and helpful in our buying experience. Mahtab Zamani saleslady and finance Casey Tong are exceptional.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Don't waste your time

By Hotteine7 on 3/21/2017 at 3:48 AM. Helped by Manager.

They lied, they lost my keys, they were rude, the so called "highest up" guy as he called it, had the audacity to try and sell me a car for way more then any other place that I went after he lost my keys and made me miss my tow. Awful person. These people are crooked. If you want honesty this is definitely not be place for you.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Recent purchase of Kia Sorento

By Kia 2017 on 2/27/2017 at 11:17 PM. Helped by Mark White, Casey Tong.

Just purchased a 2017 Kia Sorento EX. Lovely vehicle. Everyone employee we worked with was well groomed and courteous. All employees seemed to go the extra mile to help us. Especially impressed with Mark White. Low key little pressure sales pitch. I did not feel pushed to make a decision on my purchase. Thanks to all that helped us today including Casey Tong in finance

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Susan Davidson is Awesome!!!

By jess78 on 1/24/2017 at 4:49 PM. Helped by Susan Davidson.

Susan came recommended from a friend whose wife & sister bought cars from Susan. This was the first time I have ever purchased a new car & Susan was the BEST!!! She worked with me & help me stay within my budget.. Answered all my questions & has even followed up with me.. Now that's service & beyond!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They dont even deserve one star

By Emrah Akay on 1/17/2017 at 6:57 PM. Helped by Mr. Khan, Efren.

Stay away from this dealer!!!! I made a mistake and purchased a vehicle from KIA. They are so unprofessional. When I purchase the vehicle they put wrong information on the bill of sale paper (Vehicle model, year, VIN number etc. I have been waiting for them to fix this issue so I can register my vehicle. I talked to 2 managers about it (Mr. Khan and Mr. Efren) and left voices but they did not even care and try to solve it. It was a totally disappointment experience for me. I do not recommend this dealer to anyone.

I would not recommend this dealer.