Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure experience

By jf1972vw on 9/20/2019 at 9:41 AM. Helped by Rachel Rupp contacted the service dept for us and set up the service for us..

Turns out there was no problem with the car, Ford decide to delete the second horn from the Escape this particular year. The Parkway team figured it out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By tdbrown on 9/19/2019 at 4:36 PM.

I took my Ford Escape to the quick lane dept. for an oil change/the works. Great service & done promptly. I even got my vehicle washed afterwards!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By kmetzgar52 on 9/19/2019 at 4:29 PM.

Amanda and everyone in the service department were friendly and very accommodating. Breaking down away from home is a nightmare but they were so willing to help us get back on the road, and they delivered!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Satisfied

By harleydog68 on 9/18/2019 at 8:40 PM.

Friendly cooperative service. No high pressure sales and very personable staff. I would definitely use Ryan again and look forward to a great relationship with the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Explorer would not start

By lisashaffer69 on 9/13/2019 at 6:40 PM.

My vehicle would not start when I was leaving for work. Called parkway and told them I was having it towed to them to figure out what was going on. The service department did call me with a reasonable amount of time with the diagnosis.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Use car sales

By scandiexpress on 9/12/2019 at 4:37 PM. Helped by Doug Walton.

Doug worked hard finding the two vehicles that fit my criteria and budget. Was not really set on buying “today” but Doug’s work ethic earned my business

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience every time.

By kathihaney on 9/10/2019 at 10:57 AM.

Went for and oil change and tire rotation. I was having trouble with media in my car, they took the time to find out my problem and solved it right then. Didn’t need an appointment to take it back. Great staff!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

great

By hughes1241 on 9/10/2019 at 1:38 AM.

I will half to say that the salesman that helped me was one of the best I have ever dealt with. His name is Bob Green. This man bent over backwards to help me on a car deal. Thank you bob(greenie). Dealerships need more people like him. I will return and I will tell my friends. Again thanks for all you did. jim fisher

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, no pressure, did not take long

By phendler on 9/9/2019 at 3:55 PM.

I left feeling good no buyers remorse. All the people where professional and very polite. Most of the purchase was done on line or over the phone so when I got there I was out quickly. For me that is a good thing. The car was ready and in pristine order. I have been driving the car for a week now and I love it. Thank You Pete

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Return visit for same part

By heather05civ on 9/7/2019 at 10:40 AM.

I was there in July to have a part replaced because it kept my Jeep from shifting out of park. The part apparently was put in wrong & caused the Jeep to not start a couple months later so I had to go in to have it put in correctly. Because of this I missed work, which I never do unless I have vacation scheduled & lost my holiday pay. So I was not very happy with the fact that this is a well known dealership & the service is supposed to be top notch.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome customer service

By nadams0409 on 9/5/2019 at 6:30 PM.

Everytime i visit the quick lane i am treated great. Everyone is nice and courteous. There isually is not a long wait which makes it great for anybody who needs work done. They are excellent at what they do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my experience.

By tpjr1949 on 9/3/2019 at 3:46 AM.

Ryan was very helpfull.He explained everything in the allotted time that he could.He didn't pressure us in any way.I was treated the way I like to be treated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and friendly service.

By Charles 'Randy' Doan on 9/2/2019 at 7:12 PM.

I took my Lincoln MKS in after being on a road in the PA Mtns that was rocky and rough. I had noticed something hanging down under the engine after driving on it. Jerry and the crew at Parkway Quick Lane identified the problem in minutes, had to order the part, but then 2 days later replaced the 'skid plate', washed my vehicle while I waited, all with great courtesy. Cost for both 20 minute visits together was extremely reasonable. Experience could not have been better.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
5   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

Not a good experience

By alleyeoop53 on 8/26/2019 at 5:15 PM.

Took 7.5 hours to do a basis oil change and a plug and play block heater cable power stroke, total rip off for two fuel filters won't be back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change and tire rotation

By jorae on 8/25/2019 at 2:36 AM. Helped by Everyone i dealt with was great.sorry not remembering names..

Great service at this location.Way better than the way it went at the parkway Jeep sales...... Peaple were awesome in this building.Thanks again for great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Philip1130 on 8/24/2019 at 5:38 PM.

Randy opperman is very helpful knowledgeable about the vehicles he sells. This is my 2nd truck I've bought off him and will buy more

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vacation breakdown

By mstoll on 8/23/2019 at 5:43 PM. Helped by Multiple people didn't get the names.

We were traveling home to near Buffalo from vacation and our truck developed a coolant leak. I stopped in without calling and this place stepped up big time. They fit us in to an already packed schedule to look at what the problem may be. I had no expectations that if it was more than a loose clamp they would be able to fix us that day. We ended having a bad water pump and not only did they get it fixed that day the people there went out of their way to make an unfortunate situation for us extremely tolerable. Huge shout out to Q for taking care of us. I cannot say enough positive about our experience. Service people and sales people alike saw my family sitting in the lounge and came over throughout the day make sure we were all set and to see if we needed anything. The dealership lent us a vehicle to use so we could get lunch and get out of the dealership for a little while. At the end of the day we had multiple people offer to get it s food for dinner before they went home for the night. When we were leaving at the end of the day my wife and I could not believe the incredible experience that we had. The only complaint that I have is that WE don't live closer to Parkway to give them our business more. In my opinion all Dealerships should aspire to have the level of service and compassion that is shown at Parkway

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

General service and loan vehicle

By holland.dean on 8/19/2019 at 5:26 PM.

Dealership has provided vehicle service as they agreed to do along with quality loan vehicles. They have kept me informed as to vehicle needs and services provided. If anyone is looking for a Lincoln product this is the dealership to check out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership!!!

By rainmaker769 on 8/19/2019 at 3:29 PM.

Everyone at Parkway Ford is friendly and very helpful, whether you are trading, or buying a vehicle from the dealership. The service team is always friendly and informative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service.

By mrt97 on 8/16/2019 at 5:10 PM.

My wife & I had a good experience working with Randy Upperman! He was very attentive to answering our questions and guiding us through the process of purchasing the new Ford Fusion. I appreciated the help Rachel Rupp gave me in setting up the Ford Pass app.

I would recommend this dealer.