Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.8  
Quality of Work
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Jeff for making my experience at Patrick SEAMLESS

By Cew542 on 7/8/2019 at 5:05 PM. Helped by Lisa phone and internet contact, Jeff Zeitler salesman.

I was very well pleased with my overall experience, from the moment I walked in I was greeted by Lisa. My salesman Jeff was very upfront, thorough and knowledgeable about the vehicle I was inquiring about. I have never had such an awesome experience like this at any of the other dealerships that I visited. I would highly recommend Patrick Cadillac to anyone that is the market for a new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful experience

By liz139 on 8/24/2018 at 6:48 PM. Helped by Jeff Z and Mike N.

Jeff Z sold me a great new car. My second ATS bought from this dealer all features were explained and set up for me. Mike N in fiancé was very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By Trtrre on 7/26/2018 at 5:22 PM. Helped by Jeff. His last name escapes me..

The title says it all, Satisfied Customer. The salesman I dealt with was Jeff. Professional, accommodating, and most importantly, non condescending. From the test drive, to sealing the deal with my credit union, everything went smoothly, with no surprises. I wouldn't hesitate to recommend Patrick Cadillac and Jeff to any of my friends or family.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible

By Irenav on 7/14/2018 at 3:43 AM. Helped by Merza Merza, Joe in fiance.

This dealership has been awful. The only great person there is salesman Merza. First we were told they couldn't find the key to the Benz we purchased and they said they would send us a check to get it replaced. They wanted to send a check for 200.00 when the key was over that. After arguing and taking over a week they called Mercedes told me it was taken care of to take the car in that they sent a check. Once I called Mercedes they said no they told us you would pay it. Then after that they only gave me temp plates for 30 days. Never advised me that they use a 3rd party for their tags registration and whatnot. I called to have my temp plates extended because they were expired they refused to have it done. Told me I had to speak to nationwide I called Nationwide they said they can't talk to me because I'm not the dealer. Weeks later I get a call from DMV saying my plates are in and I owe 389.00! Howwww I called multiple times no one wants to return my calls then I finally get ahold of Joe in finance and he argues with with. I told him the loan includes the 1,464.00 for the fees plus the additional 175.00 for using Nationwide and I wanted to k ow why they only wrote out a check to DMV for 1,200.00 when my loan included the full charge. Joe kept arguing with me saying the 175.00 fee was included in the 1464.00 I told him it was not and I had the paperwork right infront of me. I still don't have my plates and the dealship is still trying to rip me off when its all included in the loan! I have a lawyer and will be calling secretary of state to report them. I even had to have my DMV call Nationwide because there is a mistake and the dealship wont pay it. Basically they will out everything on a loan and then not pay the fees they need to and try to screw you over. Stay away!!!! Plus it doesn't help that I had to drive 4 hours to get the vehicle and now they are causing all these issues its been nothing but harassment from the dealship!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By Alan CT6 on 5/11/2018 at 4:10 PM. Helped by Grant.

Grant Klufetos was the best. He was extremely knowledgeable, helpful and so patient with me since there are a lot of advanced features on the CT6 and I am 70 and not technically advanced. I'd recommend him to my family and friends Terrific guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely satisfied

By Jkolb on 5/6/2018 at 10:00 PM. Helped by Grant Klufetos.

Worked with Grant Klufetos. Is was very patient and worked through several options for me. Love the XTS Cadilac. Completely satisfied with my purchase. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best Used Car at Best Price Ever - Rare Honesty

By ISDuggan on 3/9/2018 at 12:54 AM. Helped by Joey Marchi.

I have to say, I’ve never experienced such a pleasant, easy, and satisfying vehicle purchase in my 35+ years of purchasing cars. I purchased, sight unseen, a beautiful-used Mercedes ML63. Joey Marchi was extremely attentive, helpful, and truly steered me in the right direction. A straight up used-car salesman is a rarity. The car was shipped over 600 miles to me in a single day, and the vehicle far exceeded my expectations and was truly mint. They really went the extra mile to ensure that the ML63 was practically spotless. And the price couldn’t be touched anywhere in the country. Highly recommend this dealership!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Patrick Cadillac

By Shawn Reese on 1/21/2018 at 11:31 PM. Helped by Steve Popp and John Burke.

I have been buying Cadillacs from Patrick for seven years and I’ve always had the same sales person Steve Popp who’s always been very friendly and easy to work with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Found a great car at a great price!

By Caroler58 on 12/20/2017 at 3:41 PM. Helped by Mike Vilchik.

We were looking for a good-quality, reliable used car with relatively low miles for our college-aged son, and we found it! Mike Vilchik was extremely helpful and easy to work with. He gave us what we felt was a fair price, and we're very pleased with our car and the entire process with Mike and Patrick Cadillac. Highly recommended!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and professional

By Cadillac mike on 12/9/2017 at 8:07 PM. Helped by Jeff zeitler.

Jeff my salesman was very helpful and explained everything about the car everyone was very helpful defiantly would recommend Patrick Cadillac to all friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SRX Purchase

By KevinG on 12/6/2017 at 11:57 PM. Helped by Edward Gesualdo.

Two days ago I walked into the dealership and met with Edward. He was extremely helpful and helped me pick out the right car for my needs and my budget. I told him extactly what I wanted and how much I planned on spending. In the end, I drove out in an amazing car that I got an amazing deal on. I will be sure to work with Ed in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick Easy Service Without Hassles

By Jc1978 on 9/23/2017 at 12:44 AM. Helped by Ashvin.

I had a very quick and easy experience with Patrick Cadillac/Volvo and my salesman Ashvin. No bologna. I just got a great price off the bat with a ton of attention to detail to make sure I was getting into the right car. I would definitely go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing new car

By Kasmo2017'yepyep on 9/14/2017 at 1:39 AM. Helped by Mike , Vilchik.

Leased my first Cadillac xt5 from them. It was a great experience! Like to thank Mike for giving be best deal ever! Such a honest guy ! You will be not disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfying and easy experience.

By Tejuana on 8/23/2017 at 12:28 AM. Helped by Andrew in Sales and Tony in Finance.

I was forced to purchase a new vechicle after a total loss. The team at Patrick Cadillac was very professional. Andrew was honest, informative and accommodating . Tony in finance is great too! I would recommend the dealership to anyone seeking to purchase a used Cadillac with a great warrenty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific, exceptional car buying experiene

By cadillac on 8/14/2017 at 4:02 AM. Helped by Steven Popp.

Thank you Steven Popp for making this such a positive experience. Took all the angst and yuk out of car buying and really went over and above customer care. We are so pleased with our purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome great service!! Thank you Steve Popp!!

By Patty on 4/13/2017 at 3:48 PM. Helped by Steve Popp schaumburg Patrick Cadillac.

Patrick Cadillac great service from the second I walked in the door!! My sales person Steve Popp, wonderful, kind, patient, helpful, understanding my needs!! With technology today he was so calm and made me understand everything!! I felt so comfortable and I owe that to Steve Popp!!! Thank you so much for all your great outstanding service!! I love my new car!!! Thanks Steve your the best!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Service

By Person123 on 3/4/2017 at 3:23 PM. Helped by Rodger Summers.

We are very happy with our car purchase from Patrick Cadillac. Rodger Summers was nice and helpful when we came in to purchase the vechicle. We definitely will recommend others to purchase their vechicles at Patrick Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Jenn on 3/3/2017 at 10:00 PM.

Mike Vilchik has been great help on making the deal. He has provided excellent service and very knowledgeable. I would most definitely come back if I am in need another car or more services, Andrew Steinbrenner has provided excellent help with devices, Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying experience

By SteveC on 3/2/2017 at 1:54 PM. Helped by Brett and Teresa.

I had the best ever car buying/trading experience at Patrick. I have purchased several vehicles in my lifetime but the recent trade at Patrick was the best. We drove 350 miles to get to the dealership so we were really hoping it would go well. There was no hassling and no haggling. I made an offer with my trade-in, they considered it, they said "it is fair" and we were finished. Could not have been easier. The vehicle we purchased is a pre-owned and we could not be more pleased with it. I would highly recommend Brett Johnson and Patrick Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An excellent experience with the salesman

By Zina, 6grandsons on 2/27/2017 at 5:21 PM. Helped by Ed Gesualado, Luke agent we're deal was completed on the lease..

We made the deal quickly and Ed Gesualado was Very honest and helpful. Everything went very smoothly and it was a great experience.I have been Customer for about 18 years and was always satisfied.

I would recommend this dealer.