Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
5  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Got yelled at by Scott June (New Car Manager/Sales)

By Zaman on 7/15/2019 at 3:45 PM. Helped by Scott June.

Got yelled at and insuted by "New Car Manager/Sales" Scott June. So to say it was a bad experience would be an understatement, he not only insulted us in the showroom but even chased us down when we left to sit in our car to come and insult and yell at us again. I have a lease with Patrick Hyundai which I got in 2017, its a 2017 Sante Fe Sport. I told my friend about it and he liked the deal that I have and was interested in the same deal, so I took him to Patrick Hyundai even though many people have told me that Patrick Hyundai is the worst place of all. We walk in and sales reps are walking by and no one asked if we are looking for a car even though there were sales reps walking on the floor and talking to each other, no big deal. Then we go up to the counter and say we are looking for a lease so can someone help us. They bring the sales rep, we ask for the car which is listed as a new car, only to find that the car we wanted to test drive might have 5K miles on it if we want to lease it, he brings a similar car out, we test drive it and now comes the time to talk numbers. My 2017 Santa fe was about the same price as the car we test drove. When the sales rep came back with a number which was about $220 higher than what I am paying monthly, we asked to give us the same deal we have on my 2017. He went back and now comes SCOTT JUNE. He walks in, does not introduce himself, no nothing, and says the following "MATH DOES NOT CHANGE" not sure what that means. He told us that for every $1000 on the price there is about $30 on the lease, we politely say, its ok if you dont have this deal its ok. SCOTT does not like what we said, so as he is walking he now starts implying that we are lying about the deal that we have. And now he goes to his friends infront of us and is insulting us by practically calling us liars that we pay this much on our 2017 Santa fe. When I tell him that he is being rude he keeps on repeating "MATH DOES NOT CHANGE" "MATH DOES NOT CHANGE". I told him he does not have to be rude, instead he can just say that the deal is no longer available. BUT NO how could he, He then challenges me by asking my information so he can pull up my record and prove how I am lying. So I give him my info and he pulls it up, and guess what he is wrong, the deal we were asking is the deal we have right now. So now SCOTT decides to give us some random numbers which have nothing to do with the monthly payment. Now that we have proven him to be wrong, we decide to leave because now we are getting angry, as we sit in our car to leave, SCOTT decides to come out knock on our window and say "your address has changed too, MATH DOES NOT CHANGE" so as per SCOTT who is apparently in Sales thinks that $220 increase in the lease is because the address has changed, when we know that the increase is about $30. Needless to Say Scott June is in the wrong business, and Patrick Hyundai is the worst place to shop for cars. If they have this attitude when you are trying to lease from them, imagine how they would treat you when you have their car. Also I have previously wrote my experiences with oil changes and service with Patrick Hyundai and it has always been bad. So after my lease ends, I am never going back to Patrick Hyundai.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing experiance

By master v on 6/30/2019 at 4:41 PM. Helped by Avanes David.

Great experience throughout the whole entire purchase! The sales team was amazing and the service department has been delightful to work with . They have brand new cars for service loaners, no one else in town is offering that!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience

By MyMaz185 on 11/27/2018 at 5:29 AM. Helped by David Polcik.

We had a pleasant experience purchasing a used car from Patrick Hyundai. The Salesman was very professional and personable. The finance team worked with us to come to the monthly payment we were comfortable with. Would definitely recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and friendly

By Tony on 10/15/2018 at 6:37 PM. Helped by Lana Ignacio.

It was nice to have deal with Lana. So quick and professional. My experience at Patrick Hyundai Shcaumburg was excellent. My family is very happy with our car Hyundai Tucson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By PatrykW on 9/20/2018 at 2:57 AM. Helped by Jeff.

Worked with Dave Polcik and from the start he was a pleasure to work with. He was very kind, patience and informative. Everything was very straight forward and I can honestly recommend buying from the dealership. I also worked with the used car manager Tommy who was also very helpful. I had an awesome experience! Ask for Dave Polcik when your looking for a car!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance and oil change for 2 cars

By sherryh on 7/20/2018 at 4:16 PM. Helped by Gus.

My husband and I brought both of are cars in without an appointment and Gus was so helpful and polite about taking care of us that very day. Gus explained the maintenance needed along with oil changes and everything was taken care of in a very timely matter. Gus also kept us informed of the progress while we were waiting. We have purchased 3 cars from Patrick Hyundai/Schaumburg and our experience with sales (Manny) and service has been exceptional. Thanks for always taking time to talk or be of service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased with my experience!

By Maddiearcher92 on 7/14/2018 at 2:52 AM. Helped by Mazon.

Came to Patrick Hyundai without a mindset of purchasing a car, just browsing and I ended up leaving with my dream car thanks to Maz! Got there and immediately was taken care of, test drove a few different cars with just myself and my dad, got pricing info all in less than 45 min. Still wanting to browse, we went to Honda to test drive a Fit i was curious about and when I did the dealer came with us for the drive which was really uncomfortable. Ended up going back to Hyundai and was introduced to the Elantra Value addition which had almost everything I could possibly ask for and was only just a couple hundred more! They had a TON of different colors, models and cars, new used and certified. Everything i could of ever asked for in a car was so easy to find here My experience being that it was my first car purchase ever, I felt comfortable, it was easy, quick, got an awesome price and a ton of discounts. I highly recommend Patrick Hyundai in Schaumburg!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional Experience

By Ruchi Sheth on 6/5/2018 at 3:00 AM. Helped by Lana Ignacio.

It was a wonderful experience , with experienced and knowledgeable staff. Lana helped with us making the choice very easy, we were presented with options that helped us with choosing the one that was best for our need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Chevrolet Sonic

By Xandra116 on 4/27/2018 at 3:04 PM. Helped by Dave Polcik.

Dave was Very helpful, patient, and informative! Very happy with my car purchase from here. Stayed after close to help us finish purchasing which was very appreciated. Thank you!

I would recommend this dealer.

Overall Rating

3.7  

4   Friendliness
4   Overall Experience
3   Price

Dealing with a nice,courteous ,gentleman,But tough salesman!

By Tough sales,but a great car! on 4/14/2018 at 2:59 PM. Helped by Manny Diaz.

Dealing solely with a nice,courteous gentle man,altho "tough" salesman! That's it! This was the 2nd car I bought from Patrick and that was kept for over 8 years..It also was a used Hyundai! That is what took me back to Patrick this time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patrick Hyundai

By NewCar18 on 3/6/2018 at 10:02 PM. Helped by Manny Diaz, Randy Greene.

What a pleasurable experience it was to work with this dealership. Manny Diaz is knowledge and extremely helpful and Randy Greene runs a top notch service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Visit

By mark 55 on 2/28/2018 at 1:36 PM. Helped by Tom S..

Great, in and out everything was ready to go when I arrived. car was all cleaned up and ready to go. it was a great experiance

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By AmandaS on 2/25/2018 at 3:33 PM. Helped by Randy Boyd.

Randy and the team at Patrick were just wonderful. Randy had a no pressure approach, which was important to me as I was looking for a new car. He worked with me on price to get me the best deal and just genuinely cared about the sale. I’m so happy I went to Patrick. I’d defintely do business with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patrick Hyundai

By kaderabekshop on 12/24/2017 at 5:20 PM. Helped by Manny.

Manny knew a lot about the vehicle and help me set up/answer any questions I had about my vehicle. Manny went above and beyond to help understand my new vehicle and was very knowledgeable about it!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Helpful service & honest people

By Ekstrand,Tyler on 12/19/2017 at 12:49 AM. Helped by Randy Boyd.

Randy Boyd was very helpful and honest to help make a good financial decision. He gave personal opinions to help make us make good choice.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thumbs up to Hyundai

By Jillron on 12/19/2017 at 5:22 PM. Helped by David Polick.

Thumbs up to Hyundai-Excellent from start to finish. Never easy to pick out a new car but thanks to our sales person David Pollack you made the job a positive one

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim

By murad.jessica on 12/19/2017 at 5:19 PM. Helped by Jim.

Jim was very helpful and patient with us. He was not aggressive either. Very happy with how he took care of us. He is easy to communiate with and understood my needs as a driver.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By veselina_stoycheva on 12/16/2017 at 5:25 PM. Helped by Tom.

I am very happy with my new car. Everybody were so nice and Tom helps me a lot with my new vehicle. I called him with more questions and he answer all of them truthfully and politely

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ginter

By lginsu22 on 12/15/2017 at 5:26 PM. Helped by Maz.

Maz was incredibly patient, we were indecisive about buying or leasing . But he kept answering questions and remained pleasant!! He spent time going over all the bells and whistles our new car has, Thank you Maz!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tucson 2017

By carolyn.vieck on 12/15/2017 at 5:18 PM. Helped by Manny Diaz.

Purchasing this 2017 Tucson was as easy as possible. I never felt rushed or ignored. Manny Diaz is an excellent client advisor. when my husband needed additional forms/paperwork from the finance department, Manny was able to e-mail the forms to us even when the finance department had not responded to his two calls.

I would recommend this dealer.