Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great dealership, great service

By Sgaye84 on 6/18/2018 at 11:08 PM.

Al Pagliarulo was great at answering my questions and being honest and fair with my price point! Even with my financial mixup (on my part), he took my phone call at 7:30 am, addressed my concerns right away, and fixed my problem that very day! Registration and pick up was timely and quick! I went into the shop on Sunday and had my car by the end of the week! Cars running great and couldn't be happier with my purchase! Al made it easy in my decision making!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, fast service

By Elaine on 6/15/2018 at 3:03 PM.

We recently purchased a used car for our daughter at Patrick's. We worked with Joe who was very knowledgeable, friendly and accommodating. The experience was so easy from start to finish. And the car was in incredible shape, well maintained without a scratch on it! We wouldn't hesitate to go back to Patrick's again when its time to purchase another car.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Easiest car purchase I've ever made

By Paula on 6/15/2018 at 12:57 AM.

I have bought many, many cars over my lifetime and this purchase was by far the easiest I have had. My purchase was completed within 2 1/2 hours. My sales consultant, John was awesome! I bought a 2018 Outback and love my new car! 5 stars to Patrick Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Outstanding car buying experience!

By BAM36 on 6/11/2018 at 11:10 PM.

We are thid time Patrick's customers. I bought my first Subaru from the original downtown Worcester location. It was a great experience then and a greater experience now. Frank Wilcox is the one of the best .....very knowledgeable and great to work with, very patient while we decided between two models. We bought a 2018 Subaru Outback and love it! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent Experienc

By Marc R on 6/10/2018 at 9:54 PM.

I just bought our family's 6th Subaru. I had always used another dealership but was open to considering a new option. Excellent experience. Joe Dineen was great, we were able to close on a new Outback quickly, at a price I thought was very fair. If you're looking to buy a Subaru (which our family obviously recommends), you definitely need to check out Patrick.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Best Expierence Ever

By Alfredo on 6/9/2018 at 1:05 PM.

I recently leased a 2018 Outback and enjoyed the best expierence I ever had with a dealership. Michael Katz in sales made was sper. He totally explained the process to me without pressure or haste. He showed me the differences between the different models and allowed me to decide which car was the right one for me. I have recommended Patrick Subaru to both family & friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great releasing experience

By Cml7878 on 6/8/2018 at 12:53 PM.

Easy, informative, takes time to answer and open to all questions (lease,buy,cost,budgets,car features etc) to help make the purchase right for you. Respectful of customers time. Friendly, professional and personable.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Michelle was great to deal with

By BrianP on 6/7/2018 at 8:05 PM.

I recently bought a 2018 Outback, and had an overall positive experience. Michelle in sales was great to deal with from start to finish and I felt the price negotiation was very fair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best New Car Buying Experience EVER

By bmcsweeney on 6/6/2018 at 1:17 PM.

My recent new car purchase at Patrick Subaru was the best car buying experience ever due to the following factors: 1.) Best car pricing and reasonable, no nonsense negotiations facilitated reaching a final sales price quickly and efficiently. 2.) Sales representative John Watt was extremely professional, proactively customer focused, knowledgable of the Subaru and dealership products and services, and cared for every detail of transaction to ensure a great overall experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Good Expereinence

By sdangelo on 6/5/2018 at 12:58 PM.

I worked with Joe for my first lease ever- the process was very easy overall. I had a budget which he respected and we were able to come to a deal. I am enjoying my Crosstrek and would recommend him as a laid back but very knowledgeable salesperson.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My salesman, Joe D was knowledgeable,experienced, and cared

By Sculler16 on 6/2/2018 at 10:42 PM.

Low pressure. People committed to quality. Joe obviously knew a lot about cars. Fascinating guy to talk to. Astute. I have only met one person in the business like him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant, Painless and Professional car buying experience!!

By LarryB on 6/1/2018 at 2:16 PM.

No pressure sale pitches. Business done in a family friendly atmosphere. My sales person (Michelle) was very professional, proficient and knowledgeable. Paperwork process was painless. Patrick Motors staff work well together and are very supportive to any and all questions. My experience at Patrick Motors exceeded my expectations and I would recommend this dealership to others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good people good cars good prices

By tomymaso on 6/1/2018 at 12:25 PM.

My wife needed a new car she had an Outback for 12 years and she wanted another one we found a 2013 Outback with 65,000 miles that looked and ran like new. Got a good deal on a great car. Louie in service was especially helpful the backup camera had problems and he had us take it in and gave us a loner and it was fixed in one day an there was no charge, can't ask for more than that. I would recommend that if your looking for a used or new car visit Patricks it's an honest place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Gave me the lowest initial offer and beat the competition

By buyer on 5/31/2018 at 4:31 PM.

These guys were genuine from the start. No distraction or guilt techniques. They are willing to work with you to get the price you want. Get a price from them early on, and go to them last.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Happy customer

By dianewrites on 5/31/2018 at 1:21 AM.

Buying a car is a big deal. Shopping for a car is stressful. Isn't it nice when a car dealer makes it all a little easier? My experience shopping for a car at Patrick Subaru with Michelle Bourget was very good. Michelle was knowledge and patient. I never felt pressured to hurry up or add features or anything like that. I'm super excited to be a first-time Subaru owner!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Made car buying easy

By Norml on 5/29/2018 at 9:42 PM.

Drove a little to save a lot. Frank is such a gentleman. Very thorough in every detail. Couldnt be happier. Bought 7 Subaru cars in 18 years and define try will come back in the future.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Purchase experience

By PradeepS on 5/29/2018 at 1:49 PM. Helped by Jacob.

The sales person was easy going. No sales pitch, just worked around my requirement. Jacob was following up arrival and delivery of my car. Easy purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure, got what I was looking for.

By Gail on 5/29/2018 at 12:46 AM.

Joe"D" (Domenicucci) was my sales representative and he handled my inquiries very well. I feel I had done much research and had narrowed my eventual purchase down to a few options. Joe did not over-sell or push any product, which I would not have appreciated, but he did answer all questions I had in an informed way. I believe I purchased what I wanted, and no more. In getting a tour of the inside of the car, Joe was thoroughly familiar with all of the options and aps. I will still have to read the manual for a refresher as I will not remember it all, but he pointed out the options he knew I was interested in, plus many more. I am not one to haggle price; I wanted the lowest and best price without the aggregation of the back and forth and feeling ultimately that I was taken for a ride. I felt well treated and respected and that goes a long way. It is my hope that I will only be in for routine service. So far, I am enjoying my purchase.😉

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent !!

By Guru.Logan on 5/28/2018 at 3:32 PM.

Great Team, and deal breakers too , I bought new subaru overall my experience was really good .. I was picky on selection but Samantha Matte sales rep helped me on everything .Thanks Team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Outstanding Service

By barbara22 on 5/27/2018 at 9:17 PM.

This was the best experience we have had in buying a new car. Joe Dinneen listened intently to what we wanted, added a pull cover at no extra cost, and took extra time to go over important details in the operation of the vehicle. The staff was polite and efficient. We received the registration the same day we bought the car. Thank you Patrick Subaru and especially thank you Joe Dinneen.

I would recommend this dealer.