Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Good pricing, quick response

By Stace C on 8/22/2017 at 12:08 PM.

I worked with Heather Bernier over the phone trying to find an Outback. She looked far and wide for our preferred options and color and came back with a great price. Pleasant, easy to work with, and responded quickly to my emails and calls.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent purchasing experience

By Brian on 8/21/2017 at 8:20 PM.

This was one of the easiest and best car buying experiences I've ever had. The pricing was completely transparent and the deal was better than at another dealership. Optional features were offered, but there was no high pressure sales pitch. Al Pagliorulo did a wonderful job explaining functions in the car, and spent 30 minutes with me showing me all the features. He sent follow-up messages to make sure that everything was working correctly.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

What buying a car should be like

By jageez on 8/21/2017 at 2:14 PM.

This is the fourth car we've bought from Patrick Subaru, not that we change cars very often. Ash Shaker and Joe Domenicucci were most helpful with our most recent purchase and we're very happy with the no-hassle experience as well as with our new wheels.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Didn't buy but great customer service

By JankyFlink on 8/20/2017 at 6:48 PM.

Wanted to test drive a Subaru and see if it would be in the running for my new car. Looking for that "forever" car. Walked around the dealership without being approached which was a nice change, went inside and ran into Samantha. She did a great job of describing the car and working with me to test drive & see numbers. Also liked that the finance manager had enough trust to let her just deal with me rather than them coming over. Nothing has lined up yet but I would strongly suggest trying this dealership out just for the knowledge that Samantha gave.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great Service

By EMcC on 8/19/2017 at 1:08 PM.

Mike made the purchase of our first Subaru a great customer experience: easy, hassle free, welcoming and renewed our faith in folks who sell cars for a living. We'll be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mike was amazing.

By Gab14mat on 8/16/2017 at 1:49 AM.

I had great experience with Mike, he explained everything I asked and I am lucky to have him as my salesperson. I am very happy with the deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth sailing through the whole deal

By 22park on 8/15/2017 at 1:38 PM.

This is the fourth car we've bought from Patrick Motors. They always make the process easy and stress free. We worked with Al Pagliarulo who is a great guy. When we bought our new Forester, we didn't realize a cargo cover wasn't included with the package we had. Fortunately, Al didn't forget us after we drove away. He followed through and was able to get a cover for us. Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great help

By Momof2 on 8/15/2017 at 12:41 PM.

I met with/ spoke with multiple people at this dealership and they were all great. They valued me as a customer and supported me through my car buying experience. I went back for 3 test drives and different questions and they were great each time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service

By Mamregan on 8/14/2017 at 5:43 PM.

Great service - very easy purchase experience. Lots of variety of cars on the lot. Knowledgeable sales people - spent sufficient time with me to answer all my questions. Though it was busy, I did not feel rushed at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Industry Insider - Buy your next car here.

By christopher gregoire on 8/14/2017 at 12:54 PM.

I worked in the automotive industry from 2003-2010, for a couple of the largest automotive groups in New England, holding positions up to and including GM of online sales. So I know a thing or two about car buying, from the customer side and from the dealership side. One of the key things I was constantly striving to do was to make my customers spend the least amount of time at the dealership and to get them their new vehicles as quickly and efficiently as possible. Patrick Subaru is a model for this type of accelerated purchase, and I wish that I had the team they have now back when I was in the business. We were undecided between two different vehicles, and they gave us the space to determine which fit our needs better, without trying to position one over the other. We arrived one hour before closing, and had time to test drive both vehicles, and still come to a decision and finalize pricing before they closed. We left with an incredible deal, a fair trade amount for our vehicle, and everything ready to go. They didn't try to rush us into finance, to get the deal done, and make us (and their employees) stay late. They simply scheduled a good time to come back and finish everything up. I highly recommend simply scheduling via their text line, where they will provide you with all of the numbers in advance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgable low pressure experience.

By Jhgriffin1 on 8/7/2017 at 3:00 PM.

I showed up st 4 pm on a Sunday afternoon, Joe Dineen was in no rush. He spent time explaining options and answering questions. Great, low pressure experience

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Pleasant and exceptional!

By Carol LuvmyForester on 8/5/2017 at 2:49 AM.

My service representative Samantha Matte was on the same page that I was and able to find me the right vehicle! She even brought down the correct color of Forester to test drive with out me having mentioned what color I liked. She was able to get me the trade that I needed in order to keep my payment at the correct monthly price.. She followed up with me to be sure i had everything zi needed after I picked up my new Forester. This makes my 8th Subaru and 3rd Forester!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent buying experience

By Claude on 8/5/2017 at 3:52 PM.

We knew exactly which model we wanted and went there to check the dealership, not planning to buy the car this visit. Living in Marlborough, we are located the same distance from 2 other dealers. They offered us a very good deal and we decided to buy the car this day. The whole process was very easy and we go got excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

pleasant

By customer on 8/3/2017 at 7:54 PM.

no hassle car buying..no pressures and no gimmicks, and i got what i wanted for the price i wanted to pay..car was available in one day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Frank knew exactly what I wanted before I did

By bloonam on 8/3/2017 at 12:40 PM.

Out first visit was to get information. Met Frank Wilcox who was patient and answered all of questions and added helpful information based on his extensive knowledge and experience. He kept in touch and when we were ready - he showed us the cars I asked to see and also had me test drive another model that I did not think I wanted. Of course the 5 door Imprezza hatchback was what he showed me and it was the one I wanted. Very happy with the purchase and the way Frank and the staff at Patrick interacted with me and my husband. Great experience - and easy one. Recommend both Frank and Patrick Subaru highly!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

great experience

By max Schwartz on 7/31/2017 at 12:57 PM.

Anthony was a great help. He found a great car for the price I was willing to pay. I would definitely recommend going to Patrick Subabu.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our first Subaru!

By KCR on 7/28/2017 at 1:26 PM.

We just bought a 2015 Subaru Forester. Our experience was very positive. We went the 1st weekend to look and test drive. There was no pressure to buy whatsoever. The following week after several test drives of different brands we went back to test drive the specific car we wanted to purchase. We drove it, loved it, and bought it. We were given a very fair trade in value on our 2008 Scion XB and the base price for the car before taxes was within our ball park. All in all, a very positive experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My second Subaru Outback

By Bruce Tannenbaum on 7/26/2017 at 1:18 PM.

Since this is my second Subaru, I've had a bit of experience with all the Subaru dealers in the area. Patrick Subaru has been the best by far. They are very easy to deal with. No pressure, no shenanigans. I had done all my homework online and figured out what was reasonable, so I walked into the dealership prepared. Patrick Subaru offered a fair price on the new car and my trade in, such that I didn't need to negotiate at all. What a pleasure. My salesperson, Nate, was great throughout the process and super informative when I went to pick up the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

New car buyer

By Suvguy on 7/26/2017 at 12:38 PM.

We were looking to buy a midsize SUV. Before we went to Patrick, we did our homework online and also had visited a few other dealerships to look at their midsize SUVs. We also went to online car buying sites to get an idea of prices of the new SUVs including the Forester which we eventually bought. At Patrick, our sales person was Ash and he was knowledgeable and there was absolutely no pressure on us. We did a test drive of the Forester which we liked very much. We negotiated a price that we thought was good and we were very pleased with the experience. When we went to pick up our new Forrester, Ash was on vacation and Mike spent two hours with us explaining the different functions of the car since our previous cars were older and did not have any of the new safety features and electronics of the Forester. Overall a very pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good things come in threes.

By Bonscar on 7/24/2017 at 12:29 PM.

We just bought our third Forester from Patrick's Subaru. It seems to get easier each time. This time, I found my car on their website, got my e-quote, then went into the dealer to buy it. Couldn't have been easier! Everyone was upbeat, positive and so helpful. Our salesman, Josh, said he had only been doing sales for 3 months. I couldn't tell! He did such a great job helping me. No pressure, great advice, very patient. Another great car and another great experience.

I would recommend this dealer.