Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So excited about my new RACECAR

By LODI on 8/22/2019 at 8:55 PM.

Paul Brattlof and the whole staff at Patrick Subaru were extremely helpful going above and beyond for me. They made sure I got the car I wanted with a great deal. I’m more than impressed by not only my beautiful car but by the friendly professional staff!!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

The car I have been shopping for

By Samanthanotlol on 8/22/2019 at 1:57 AM.

I think the price is fair. I think they can be a little more generous in their negotiations! Little things go a long way. When you’re talking $20,000 I think you can negotiate a little by throwing in things like weather tech mats if the customer asked. Let’s face it; most customers don’t! So the few that do, I think it should be worth the business. It’s a couple hundred when you’re talking 20,000+...... that’s an example. Other dealers offer things like car delivery and coming to you for paperwork. And I asked for touch up paint!! Seriously?!! They can’t give me touch up paint?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By troy.william2 on 8/19/2019 at 11:20 PM.

Such a smooth and stress-free experience! The entire dealership was kind, quick, and to the point. Looking forward to doing business again very soon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealer

By mjs on 8/17/2019 at 7:33 PM.

Can’t recommend Patrick Subaru and Christian enough! I knew what I wanted and they helped me find it - didn’t try to sell me something else. Christian was great to work with. All in all 100% satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great car buying experience

By 4Woodsy on 8/19/2019 at 12:43 PM.

From start to finish this was a surprisingly pleasant experience. It started with an exchange of several email where internet consultants Lisa Dennis and Ashley Cubbedge inquired about what I wanted in a car, what model would work best for my needs and what features were most important to me. There was no pressure to push any particular option or package. When they found a car that seemed a good fit, they gave me a quote that was an excellent value, I then made an appointment to take a look at the car. I was given plenty of time to research the model and features and any potential problems online. Sales representative John Watt was very patient in answering all my questions and allowed me an extensive road test of the new features, especially any that I had questions about, The same was true with the finance representative, John Canty. I did not feel pressured to take something I didn't want and was given time to make an informed decision. At every step of this purchase I felt like my needs were put first. I couldn't be more pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HAPPINESS

By LuLurunner12 on 8/15/2019 at 4:37 PM.

Sales Rep Christian Capellan was very professional had a lot of knowledge. Very patient . Great man to do business with. Mr.Adam Kotsopoulos really enjoyed his friendliness helped go through the financing process with humor and ease . Sincerely , Customer , Judith A. Freeman

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very helpful

By Carrillo on 8/14/2019 at 2:03 PM.

Christian Capellan assisted me in choosing a car by objectively taking in consideration my needs. In no time he was able to give me an offer on the car and get through the process. Tri le and Heather Bernier were very diligent in processing the car plates.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistent Excellence

By Jake59 on 8/5/2019 at 5:09 PM.

I have been doing business with this dealership for over 30 years and I have never been disappointed with the sales or service I have received.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful experience!

By Jenn12345 on 8/6/2019 at 8:06 PM.

Christian made the process of buying a car very easy and stress free. He was very knowledgeable and helpful through this experience. Very happy with my new (used) car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second vehicle in 2 years from Patrick

By Chris on 8/5/2019 at 5:03 PM.

I've now purchased a second vehicle from Patrick Subaru, in so many years, and the experience is once again perfect. I love how there's simply no games - you go in, they give you what your vehicle (trade) is worth, and you buy the new car at a fair and honest price. Is there negotiation? Sure, I guess, but it's not like it's hard, it is more about figuring out what works best for you. I know a lot of people in the car business, as I used to sell cars about 10 years ago. I choose to go to Patrick Subaru because I don't want to have to play games. I was in and out both times with very little wasted time. The second vehicle took longer, because of a tricky negative equity position, but that's on my situation, not them. Rob and Todd as managers, as well as Tre and John in finance, all were wonderful to work with. Although because Joe Dinneen did his job well, I didn't have to do much with the management team - Joe was on top of his game and made sure that the experience went quickly and easily. If you're in the market for a Subaru, save yourself a huge hassle, and just go here. Save yourself from the headache of going from one dealership to the next, and just go buy here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low pressure and friendly

By Subie2019 on 8/3/2019 at 11:21 AM.

The car buying experience here was pleasant and easy. Found the model I was interested online, emailed to schedule a test drive, and only spent a couple of minutes inside before jumping in the car when I arrived. Christian Capellan was very helpful, friendly and personable. After the test drive, he along with Adam quickly navigated through the paperwork for me, and let me know I could come back in a few hours to pick up the car. Which I did. I have no problems recommending Patrick to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By SubaruDude on 8/1/2019 at 3:06 PM.

Christian & Michelle got me the exact car i wanted with no hassle at all! They made the nerve-racking experience of getting a new car enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patrick is the place to be!

By Burnsp7 on 7/30/2019 at 7:57 PM.

Christian was excellent and very easy to talk to. The whole staff is very friendly and down to earth. It feels as though they are really actually trying to help you, NOT sell you. Definitely will recommend Patrick to anybody looking for a perfect car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Great Service,, no hassle"

By John Customer on 7/27/2019 at 11:23 AM. Helped by Paul Brattlof, Steve Rivo.

I decided to test drive a Subaru for the first time and ended up buying one instead of a Honda. Paul Brattlof's approach allowed me to make a decision without any sales pressure. Steve Rivo was flexible and made it a great experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Patrick Customer on 7/25/2019 at 6:00 PM.

I was involved in a car accident and needed a new car, quickly. My experience at Patrick Subaru was excellent. I didn’t feel any pressure to buy, and the sales person was very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful! Shop here first!

By Whitney on 7/21/2019 at 1:18 AM.

I don’t typically leave reviews, but this one has to be seen. Joe Dinneen made me feel the most valued customer. Truly, like family. From start to finish. After months of visiting other dealerships and feeling defeated by other dealers lack of selection, knowledge of features and simply lack of customer kindness and skills, I found Patrick Subaru. Buying a new vehicle is a scary, exciting and a costly step in life! Joe Dinneen held my hand from start to finish with ZERO hiccups along the way. And what a quick and easy process it was! John Canty made finance quick, easy and informative. On the day of pick up, it was pure pleasure being handed over my shiny new car, with bittersweet feelings knowing somewhat of a comradery and trust with Patrick staff was over- for now! Can’t wait for my first oil change. I will never shop anywhere else! Joe, thank you; thank you. -Whitney

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

By far the best person I've dealt with

By Kyle Jarvenpaa on 7/21/2019 at 1:13 AM.

After visiting three other Subaru dealerships we found ourselves at Patrick Subaru still seeking the right person to work with. Once we met Joe Dinneen my girlfriend and I knew right away Joe was there to help us through the experience and not just sell another car. I've bought many vehicles from different manufacturers & dealerships and have never met a nicer sales associate than Joe. From beginning to very end of the process all the way to helping sync our phones to the new cars radio Joe made the whole process the most comfortable car buying experience. I will be returning to Joe for future vehicle needs and I HIGHLY recommend asking for him when visiting Patrick Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Conscious of My Budget

By laileybugg on 7/15/2019 at 11:29 PM. Helped by Rob Bennier.

Christian was incredibly patient and understanding about my financial limits. He was never pushy or unprofessional and helped guide me to the vehicle that was right for me. The entire staff was friendly from the moment I walked in, to the moment I left. They made this experience easy and comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superlative Service!

By Ana on 7/10/2019 at 1:23 PM.

I worked with Al to purchase my car remotely from California. Once I arrived and picked up my car on July 5th, we experienced an issue with registering it in MA due to my old MA license "S" number. Al pulled out all stops (including a 2-hour odyssey to the Worcester RMV) to ensure I left the dealership with my car and plates. He exhibited nothing but a calm professional demeanor and cared more about resolving all the issues we encountered than getting me out the door. Al is a rock star in my book!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five star

By Cbp1456 on 7/3/2019 at 12:19 AM.

All around great service , price was great. Things got done in a timely manner even with this weekend being crazy busy in the dealer ship.

I would recommend this dealer.