Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

My New Golf R

By pauwoman1 on 8/16/2019 at 12:19 AM. Helped by Victoria and Dan (management).

I recently purchased a 2019 Golf R. My salesperson was outstanding. Ramez made sure my buying experience was thorough and informed as well as paying attention to every and all details! I have never been so happy with a car purchase as I was with the service at Patrick.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Managers and sales employee used were the worst.

By Adrian M on 7/29/2019 at 10:56 PM. Helped by Dan Garney.

Managers are the worst of the worst and don't even try to seem to care. "Dan Garney is the definition of standard management when it comes to car dealerships. He's a hard ball type of person. Doesn't like confrontation and seems to try to steer through corners to not be evidently clear. We bought a car from this dealership. Both management and sales person involved dropped the ball. Not only was the car not clean upon arrival but I had to ask 3 different times to get them to clean the things I asked them to do prior to buying the car. Then they tried to say we didn't have it in writing so right there. Standard Manager. I wouldn't recomend going here due to the hassle Dan Garney provided me and the amount of run around logistic explanations he gave to me. Fun fact. They CAN issue gift cards to VW dealerships. However, they will tell you it takes 30days. They just want to see if you will remember or hassle them for the hundo. Do your self the favor. Skip this dealership unless it's the only place that has your car then RIP pay a better dealer for a transfer and deal with ANYONE else but this man and his yokels." I am going to be posting this on other review sites. This car buying was for my sister and she didn't feel comfortable or confident during any of the buying process due to the way they handled the entire transaction. Car bought: 2019 VW Autobahn GLI.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST dealership service EVER!

By devplant on 7/29/2019 at 2:53 PM.

Ramez Abdi was very professional in understanding my wants and needs as a new customer. I felt very well taken care and would reference his service to any new vehicle purchaser.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By sakibhossain on 7/27/2019 at 12:08 AM.

From price to service everything was great. Registration process ended up getting delayed due to MA and CT laws. Otherwise everything went smoothly and excellent. I mostly dealt with Dan Garney sales manager on price and offer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By MGoncalves87 on 7/12/2019 at 7:00 PM.

I came in uncertain of what I was looking to buy. I was between a Jetta or a Passat. After speaking to Ramez, and test driving a Passat, it was an easy decision. Ramez was incredible to work with and made the process very easy. I would recommend the dealership, and highly recommend Ramez!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Lizziee on 6/28/2019 at 10:27 PM. Helped by Ryan.

Terrific customer service! I enjoyed every moment of buying my brand new car! It was a quick, easy and seamless transaction. Thank you, team! You were all amazing to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very professional.

By .300WINMAG on 6/25/2019 at 1:06 AM.

The salesman was courteous through. He was very knowledgeable and able to answer all of my questions. I made three visits to the dealership and he was very patient and helpful without being overbearing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, seamless, efficient

By Johnmcguiness on 6/19/2019 at 12:02 AM. Helped by Dan Garney, Carlos, Tony, Sara, Marcy, Dave in service,.

Patrick Motors is highly knowledgeable about all of their VW products. This dealership in Auburn is a MUST VISIT when purchasing a new OR used VW. Shop them last because they will beat EVERYBODY else's deal. And not by one hundred dollars. But by HUNDREDS of dollars !!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Looking for a good reliable used car

By Mte on 6/17/2019 at 11:22 PM.

This dealership did everything they said they would do. Ramez has been very helpful in answering follow-up questions. I feel comfortable recommending Patrick VW to any prospective buyer.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By Ryan2021 on 6/11/2019 at 2:39 AM.

I recently visited Patrick Motors of Volkswagen and purchased the Atlas as well as the Tiguan. Ramez was a great help in making sure he fully explained all the features and benefits of both vehicles. He has also called a couple times to ensure I’m fully satisfied with both vehicles. Thank you again for making my experience a great one

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 VW Dune

By 2016 VW Dune on 6/10/2019 at 9:59 PM.

My buying experience was fast and easy. Ramez was very professional, knowledgeable and courteous. The value allowed for my trade in was fair. The car was ready when promised.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great sales team to work with

By Jasone74 on 5/19/2019 at 11:40 PM.

I came in with poor credit, and a less than desirable trade that I needed to get out of. The staff was extremely friendly and went above and beyond to get me into a nice CPO Jetta! Couldn’t be happier with the car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

GREAT EXPERIENCE

By New to Volkswagen on 3/24/2019 at 1:42 PM.

This is the second car I bought from Patrick VW and I live an hour and a half away. I drive that far because they have the car I am looking for, a used VW Touareg, and the no pressure sales experience has been great. There was a problem trying to register the car because of a mistake on my end, but after calls to the registry and my insurance co and a trip to the local registry everything was resolved and that took most of the day and a lot of their time. Andrew Murray was my salesman both times and he is the best. And David Haynes always gives me a great price. Both are a real pleasure to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience from the moment I walked in the door.

By Rcdelauder on 3/21/2019 at 6:22 PM.

Andrew Murray was great to work with. He listened to what I was looking for and helped my to pick to right car for me. I would definitely use Patrick VW again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience.

By DrivingInShrewsbury on 3/20/2019 at 3:40 AM.

Professional staff and very helpful in your search for the car you want. Very competitive prices and a great selection. Smooth and easy car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was an excellent experience and very honest.

By Bigdog508 on 3/11/2019 at 5:32 PM.

Very excellent experience here at Volkswagen. The salesman Ramez was very honest with me and did not waste a bit of my time . Very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy a new car

By Moe1315 on 3/6/2019 at 6:25 PM. Helped by Dan.

Dan and Ramez they did everything for I can get a new car I don’t know what to tell them ....... thanks for both of you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience all around, Sales & Service!

By NB on 2/24/2019 at 4:54 PM. Helped by I have a lot of respect for the general manager, Dan! He is a true professional and understands customer loyalty and delivering quality product & services!.

I've been a happy customer of this dealership for past 5 years for no other reason than "trust" and two way "loyalty". This in my third buying experience and I always walk away with the confidence of a best deal and true respect for a customer. For me, it is one stop shop, I do not have to look elsewhere! It is fair to talk about an excellent service, I recently had a mirror replacement that required some extra wiring and tampering with the interior! The replacement is flawless, no less than factory quality if not better!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great place to shop for a new or used vehicle !!

By Hbloom on 2/10/2019 at 5:34 PM. Helped by Ethan Eisenhardt & Sarah Hall.

I recently purchased a 2013 VW Certified TDI Beetle Convertible from Patrick Volkswagen. This car is like new and it’s awesome . It’s also the first turbo diesel I’ve ever owned and it’s amazing. I couldn’t be happier with my purchase . If you’re thinking about buying a new or used car, Patrick’s VW is definitely to place to shop. This is the 3rd car my wife and I have bought from Patrick’s . They make purchasing a car, new or used, an enjoyable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Tier Client Experience at Patrick VW

By MBrigham on 1/30/2019 at 1:39 PM. Helped by Dan Garney.

My wife and I have purchased 5 VWs at Patrick. Each and every purchase has been a positive experience. When it comes to the service department, which you experience more than sales, you have to value the expertise, costs, and quality of work. The team at Patrick ensure that you are not only treated well during the sales process, but that your relationship truly matters over the life of the vehicle. Dan, Ramez, and Marci are to me the faces of the business. Keep it up. -MB

I would recommend this dealer.