Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service. Sales team great to work with and finance.

By Ccox on 4/18/2019 at 3:54 AM. Helped by Sherman Ray, Janine Smythe.

Sherman was very thorough and found the car I wanted. Easy to work with on numbers. Did awesome on delivery and explaining the features of the car. Finance department was excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New purchase

By wwscott26 on 2/28/2019 at 4:03 PM. Helped by Kendrick Jones.

Me. Jones was very helpful and very knowledgeable, he made the purchase easy, we did not feel pressured. We are very satisfied with the service we receive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EVERYTHING a person could ask for!!

By lwachsmann on 8/24/2018 at 9:41 PM. Helped by Dylan McDorman and Brent Robbins.

This is actually my second vehicle to purchase from Dylan McDorman at Patterson's. Had such a good experience with the first purchase I searched him out! What an awesome young man! Very courteous, respectful, considerate, etc.... Dylan will go the extra mile to make sure his customer is happy. Also, BMW finance Brent Robbins.....amazing as well!! You won't be disappointed!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Old Style Dealer Tactics

By Dartmouthrocks on 12/28/2017 at 1:16 AM. Helped by Cindy and Kendrick.

Dealer tries to add fees after an "out the door" price was reached, claiming doc/dealer fees are required by state law. Not true, in fact, state law requires that dealer post an advisement that such fees are negotiable.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EASY AND QUICK

By jen on 4/3/2017 at 10:24 PM. Helped by chris emery.

This was the easiest lease process ever. I called Chris Emery and told him what I was looking for and he made it happen. I couldn't be happier with the whole process. The financing department was super efficient as well. This is what I expect from my car family. I won't lease from anyone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stunning Service

By LuLu on 3/20/2017 at 10:47 PM. Helped by Chris Emery.

Chris Emery was a major influence in our purchase of this vehicle. From alerting my husband to the availability of the Lexus RX 450, his cheerful assistance with test driving, and his excellent tutoring on the bells and whistles with infinite patience, Chris has been a tremendous help to me. Chris Lunsford had all the papers in order and ready to sign and was very personable. A great team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By djb on 2/28/2017 at 4:00 AM. Helped by Chris Emery..

Chris Emory did a great job getting us into the exact vehicle we wanted. We saw cars on the lot and in the "system" that were close to what we wanted, but not the perfect vehicle for us. With Chris' help we were able to order the exact vehicle we wanted and had it built to our specifications. Delivery time was about two months which was impressive considering the vehicle was built in Munich Germany, and shipped to Wichita Falls. Everything was exactly as ordered. The delivery process was smooth with a few pleasant surprises from Chris. There was never any pressure or sales "games" during our purchase process. Based on our past experiences with Patterson's, we expect the future support to be great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris Emery is Awesome

By john1965 on 2/20/2017 at 3:07 PM. Helped by Chris Emery, and Chris in finance.

Chris did an outstanding job from day one until transaction was completed. Chris in finance was a pleasure to work with, We have bought many vehicles at Patterson and will continue to do so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By alison92 on 2/14/2017 at 9:06 PM. Helped by Cameron Moore.

I had such great experience at Patterson. Cameron Moore is by far the best salesman I have ever worked with! He is trustworthy, honest, and genuinely cares about his clients. I felt no pressure at all but knew that he wanted what was best for me. It was such an easy process. We are so thankful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful Experience

By Tara on 12/21/2016 at 4:59 PM. Helped by Chris Emery, Chris Lunsford.

Recently purchased a new vehicle from Patterson Auto in Lawton, OK and had a great experience. The staff was friendly, sincere and very helpful. They really made the buying process simple, smooth, and enjoyable. Chris Emery was our salesman and he was wonderful. Never any pressure, only the desire to help. Follow-up after the sale was superb. Chris Lunsford handled the financing and made sure everything was prepared when we arrived. In every aspect of the buying process they took the time to show us all of our options and to explain everything in detail. I would definitely use them again. Far exceeded our expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I would recommend Patterson Auto Group

By Carguy on 12/4/2016 at 8:27 PM. Helped by Cameron Moore.

Cameron Moore was great to work with. He asked what I was looking for and showed me the options they had. He didn't try to push me into purchasing the car I didn't want. I would recommend visiting Patterson Auto Group to purchase your next vehicle.

I would recommend this dealer.

Overall Rating

4.0  

5   Friendliness
5   Overall Experience
2   Price

BMW328i Lease

By 733445 on 10/2/2016 at 12:25 PM. Helped by Chris Emery, Chris Lunsford(sp), and Tyler..

The working relationship I experienced with Chris Emery was enjoyable. After the lease was consummated, the instructional time with Tyler was especially beneficial. The only experience I had after driving the BMW that I wish I could change is the color of the instrument panel after dark. I wish I could change the color from orange to some other color, like green or white.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Heidi on 9/20/2016 at 3:18 PM. Helped by Chris Emery.

I knew the car I wanted and I was prepared to go to Dallas to buy it, but I didn't need to! Patterson BMW was WONDERFUL to work with. Chris Emery was my salesperson and he was excellent from start to finish. Very professional and helpful. I am so glad I was able to buy a car locally and support the local economy while getting the very best dealership experience I've had in a long time. I feel confident I got a fair deal and I know I will buy from Patterson again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fun, expeditious car buying experience

By Jon on 9/11/2016 at 4:05 PM. Helped by Kendrick Jones.

I worked with Kendrick Jones to purchase a CPO BMW they had on hand. Buying the vehicle was a very smooth and reasonable process, including some fun test drives. A professional staff gave me confidence that the dealer/brand would have my back down the road.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST OF The BEST

By Wcl061088 on 9/9/2016 at 4:16 AM. Helped by Speer.

Best experience ever buying a car........ and I by cars about every two years. Ms Speer is totally professional 100%.... will buy my next car from her and your dealership no matter where I'm stationed!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealt with Chris Emery

By BC on 8/22/2016 at 8:58 PM. Helped by Chris Emery.

I had an excellent experience in dealing with Chris Emery. I bought a new 2017 BMW X5 with factory pickup. I'm going to do that pickup this coming weekend.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Amazing staff!

By Ychenault on 7/26/2016 at 5:45 PM. Helped by Kendrick.

My experience with the staff at Patterson's BMW was amazing. The staff was very knowledgeable and professional. The best car buying experience I have had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW Purchase

By Geaux123 on 7/13/2016 at 12:47 PM. Helped by Chris Emery and others...receptionist, financial staff, tutorial staff.

Second BMW purchase for us. Chris and all were great the first time so it seemed natural to return. First purchase was for wife, Z4 coupe. I purchased a 2013 528I. Did everything I asked of them. Made the purchase comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kendrick Jones

By NurseCranford on 7/10/2016 at 1:12 PM. Helped by Kendrick Jones.

Kendrick was so helpful with the purchase of our new BMW X5. He was very patient and helped us to review all of our options before making a decision on which car and leasing versus buying. I would highly recommend him and Patterson's Auto Center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The PERFECT new car transaction...

By Fr4nktheT4nk on 6/16/2016 at 7:19 PM. Helped by Tyler Caskey.

Go see Tyler C. before you do anything else. His expertise is unparalleled, I was working with another dealership and Tyler earned my business even before he quoted me a better price. No pressure sales, he won't sell you anything you don't want or need, which in turn puts you at ease to make sound decisions. He was also willing to work around my schedule, it's those little extra efforts that truly make the difference, a truly painless experience. Purchase from Tyler and BMW of Wichita Falls with confidence!!!

I would recommend this dealer.