Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FANTASTIC EXPERIENCE

By BeerAssociate on 7/18/2019 at 2:06 PM. Helped by Bill Devine.

I firmly believe that when you buy a car, you need a dealer who fully understands your situation and exactly what you need. I've bought a few cars in my life and all of them have come from this place. I will not go anywhere else. This most recent time was especially great however. I walk in and immediately I was greeted by my new friend, Bill Devine who took me right over to his desk and within minutes we were test driving exactly what I was looking for!! He's my guy moving forward, won't go to anyone else and I highly recommend him. He talked with me, got to know me and from that picked out the perfect car to put me in that will be great for both my daughter and myself. Go see Bill, you won't regret it!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very nice and friendly customer service.

By Vadym on 7/30/2018 at 3:02 PM. Helped by Tom Purtell.

Our experience with Paul Miller Volkswagen was great. Sales advisor was Tom Purtell. He is very professional and kind person. He was spend a lot of time to explaining us every details about car, about the process of sale and trade-in, registration new car, etc. All price, tax and fees was clear and easy to understanding. I'm really recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and excellent customer service

By Undead1 on 9/9/2017 at 12:33 AM. Helped by Oscar Matamoros.

Very good experience. I bought a 2015 gti autobahn from them and Oscar Matamoros was the sales man. He was nothing short of professional. Very knowledgeable about the car, features, and the whole process. I highly recommend anyone looking for a new or used car to check these guys out. A very laid back atmosphere the entire time. He makes sure you understand how to adjust all of the features and really went above and beyond what your average car salesman would do. Thanks for a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like family

By Dave1234 on 8/1/2017 at 3:29 PM. Helped by Oscar,Ryan and Kerry.

What a fantastic bunch of professionals. Second time buying a car from them and let me tell you it just gets better. My sincere thanks to Oscar,Ryan and Kerry for really making us feel like part of their family. I would highly recommend Paul Miller VW to anyone who is looking for a vehicle without any hassle. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paul Miller Volkswagen is the best

By vw_tony on 7/10/2017 at 8:55 PM. Helped by Bill Gaffney.

I have bought many Volkswagens over the years and I find that Bill Gaffney and this team at Paul Miller VW are the best out there. They are knowledgeable and friendly. They get you into the car you want, not what they are trying to unload like some dealers. They have a great selection and they get you a great price. The service department is also excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my car

By Katie.woods627 on 6/18/2017 at 1:13 PM. Helped by Oscar Matamoros.

I have had the car only a few days and I love it! After getting my car totaled and having to go through the hassle of buying a new car, Oscar was a total delight! He is very informative, patient and made thr car buying process very easy. He also drove to pick me up from the enterprise down the street after dropping my rental off. Thank you so much for a wonderful experience and my beautiful, basically new, car!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I got my car but not the best experience

By Ramakanth B Kamath on 5/20/2017 at 8:34 PM. Helped by Jeff Brandon, Bill Gaffney.

I bought my VW Passat 2017 from these guys. I worked with Jeff (sales) who went MIA without any communication the next day (says he was on vacation). I followed up with Bill (manager) and did all of the discussions/pricing over the phone, until the last penny. I kept asking him to send the breakdown so that I know there is nothing missing. He never did. Unsuspectingly, I went there, I was taken in for signatures and told to pay $300 extra for etching and they did not give me 2 free services (that all dealers give for a new car). These guys are very cunning. Jeff was super nice during the signing and told me he would mail my registration documents in two weeks. Registration papers came but he never sent it. I had to go all the way from Princeton to Bernerdsville and collected it myself. I met Jeff and asked why, he shrugs his shoulder with an attitude of totally a 180 degrees I had told them that I want to buy the VW Atlas next month and contact me. They never contacted me and I ended up buying my Atlas from another dealer (this is an example of poor followup) I will never ever go to them again

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience of my life!

By Jaymohl on 5/16/2017 at 11:16 PM.

This is by far the worst dealership I have ever done business with. I bought a used car with them (which I had to wait for because the check engine light came on during the test drive,) and a week later had to return it because the brakes were shot. Not only did they sell me a car in dangerous condition, but then had the AUDACITY to try to tell me that I managed to ruin the brakes in the week I drove the car! These brakes are completely shot and there's NO way it could have gotten this bad with how I drive, and in as little as a week. Trent Miller is bringing his father's good name through the dirt with the way they treat their customers. I truly can't believe how awful they are. They're lucky if I don't sue for selling me a car with no brakes. Absolutely disgraceful.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Used car purchase

By Bobby2011 on 2/7/2017 at 1:09 AM. Helped by Oscar, Ryan Gouldey.

I recently ordered and received an LExus LX 570. The sales person was very helpful in my questions and concerns. The vehicle depicted online was just as it appeared upon arrival-beautiful. The transaction in terms of paperwork was also very efficient and dependable. Lastly, when I learned that a spare key was misplaced/list in transit, the dealer purchased another one at their expense without delay or any issues. I also received a new set of car mats. I was skeptical about ordering online and receiving any representations by the Paul Miller personnel . However, I was more than pleased with the ENTIRE purchase process. The dealer exemplifies professionalism from the sales team to the Sales Manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly excellent service

By Martina on 11/20/2016 at 12:00 AM. Helped by Phil.

We were so thankful for the excellent service, especially after a terrible experience just before. We were given the time we needed to see the car we drove 1.5 hrs to see. The car was advertised perfectly, in great condition, and after 1 hr we bought it! The purchasing process was also smooth, we traded in our car and felt it was easy and straightforward. Would highly recommend!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Tekata air bags.

By jca91945 on 11/3/2016 at 10:51 PM. Helped by James Walker.

I recently discovered my leased 2014 VW CC Executive has defective air bags, problem is I was never notified. Having paid 33 payments I wanted to turn in the car early because I didn't want my family driving the car. VW & Tekata have NO fixes, and I was told that I can turn the car in, but needed to pay the additional 3 payments and a $350 disposition fee. I have tried speaking to the dealer, no help. When contacting VW of America I was told in no uncertain terms that there was nothing they could do about any type of adjustment. After speaking to a "VW Leadership" member ( Keith B.), he had the nerve to hang up on me. Our family has had VW's for 16 years, the operative word being HAD. Good luck with your concept of customer service. You have seen the last of my money. jc91945

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pleasure to deal with

By mantuono on 11/2/2016 at 1:47 PM. Helped by Oscar, Kerry.

Our salesperson, Oscar, was an absolute pleasure to deal with. He made the experience simple, and enjoyable. Anyone looking for a VW should go see him!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible Sales Dept

By Heapingmess on 10/15/2016 at 11:41 AM. Helped by Jeff.

Went to trade in my BMW for VW... I have never had a worse sales experience. When I was in the dealership Jeff promised me they would take care of fees on the lease turn in, a month later they tell me they can't. Used car was nice but had no inspection sticker when I bought it and they gave me a hard time getting a new one, even though they had it there!!! Asked me to keep my insurance on my car that I turned in for a month so they could drive it to return it??? Then I take my insurance off and DMV is now contacting me saying I needed insurance becuse they didn't turn my car in for a week. Making me spend hours correcting their mistakes. Got my plates the day before my temps expired. The guy was classic used car salesman who just wanted the deal and would tell me whatever they wanted to get me to buy.... will never buy from the unless I can't find the car anywhere else. I felt like it was their first time selling a car. I'll go back to Flemington dealers in the future.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Advertised price was a mistake

By Burnt by vw on 9/9/2016 at 9:04 PM. Helped by Never got past receptionist.

I found a listing for a new vehicle called the dealership and was told it was a mistake and they wouldn't honor price after sending me a screen shoot of the listing. Loosing faith in the brand. I have a CC that has a safety recall for several months that they have no solution for. Crazy it's a safety issues as well as a credibility issue. I have had over 40 from the air cooled to the new CC but after this i am done. Once again all about the almighty dollar at all costs including possibly life. Also thanks for nothing vw of America. I contacted you for help and you accomplished less than I did.

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Thank you.

By Headach3 on 9/9/2016 at 2:25 PM. Helped by Oscar, Kerry.

Thank you for a pleasant sales experience from someone who doesn't switch cars terribly often.. I really appreciated Oscar's knowledge of the vehicles, how easily he could speak to the differences and benefits of the packages. He was very patient and very informative and there was no pressure to purchase. Once I had purchased, Oscar sat with me to demo the use of all those features I would immediately need for the drive home which I thought this was truly unique and lovely service. I also appreciated the time spent with Kerry who clearly communicated all the financial options.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ladyglee on 9/1/2016 at 12:40 AM. Helped by Philip Drogon.

My experience was quite pleasurable. After dealing with not so accommodating salesmen at other dealerships, it was refreshing to work with the staff here. This was my first time purchasing a car so I was a bit nervous and overwhelmed with the process, but Phil provided quality customer service and aided in making the process as smooth as possible for me. I was able to get the car I truly loved within my budget.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was great

By Vw lover on 8/24/2016 at 10:17 PM. Helped by Oscar, bill gaffney.

The staff was very accomidating and friendly , and up to speed, gave me a great deal. Many options of cars and models to choose from,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent sales experience

By Joseph Morandi on 8/25/2016 at 1:55 AM. Helped by Oscar.

Oscar was excellent, he made purchasing a VW Passat for my daughter a pleasurable experience. He understood the specific needs of a parent buying a first time automobile for his 17 year old first born daughter. Saftey and reliability were my primary concerns and Oscar walked me thru all of the available options. Ultimately I wound up with the perfect car at a great price for my little girl. Thank you to Oscar and the whole team at Paul Miller VW. I will be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Bought from Michigan and it was so easy

By Wendie Forman on 8/22/2016 at 2:29 PM. Helped by Philip Drogon.

Phil did a wonderful job assisting us in our purchase of the Audi TT! Great communication and simple process! Made our trip from Michigan to purchase this vehicle much easier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Intelligent, Very Detailed ,

By 80daysatw on 8/18/2016 at 4:09 PM. Helped by Kerry the Financial Mgr..

Oscar is the BEST. He knows his product.. Calm and Pleasant is Oscar. He went over every feature of the car which left me feeling confident that I knew what I was buying. The dealership is a very peaceful place and with Oscar as my salesman....I couldn't ask for a better experience. I drove away in my new Passat, Very Very Happy.thanks to Oscar. I highly recommend Oscar when you are looking for a car and a pleasant experience.. Barbara

I would recommend this dealer.