Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Service

By Joy1256 on 2/13/2019 at 8:51 PM.

Have been using Paul Moak Honda for service since I bought my car from them in 2014. Every experience I have had with the service department has been positive. They are pleasant to work with and I have had no problems thus far. I have had bad experiences with other car dealership service departments in the past but not with Paul Moak Honda. I would definitely recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going the extra mile

By oneofthesedays on 2/8/2019 at 7:00 PM. Helped by Steven Swogetinsky.

Steven Swogetinsky worked hard with us and the other Paul Moak employees to find us the New Honda Accord that we wanted that was not available in Mississippi at the time we were looking. Although it had to come from out of the state, I was still able to get a better price then any other dealers were quoting me for future inventory that they hoped to get. Kathleen McNeil made our closing very smooth for us, even though we had some special requests. Although we never talked to the General sales manager, he seemed to work well with both Steven and Kathleen to make our deal work. Now I remember why I bought my last car from Paul Moak 14 years ago. It is always the best deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By JSHamm on 2/3/2019 at 5:37 PM.

Easy online service request to arrange an appointment for service. Knowledgeable service staff, clean waiting area. I have always had a good experience with Paul Moak Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil changed

By Tiara16 on 1/23/2019 at 11:27 AM.

Everything was great. Did not have to wait long it was an average wait. Car is driving great.. nothing to complain about at this Honda dealership... everyone was friendly..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expectional Service

By Cargirl123 on 1/16/2019 at 5:01 PM.

I’m a returning customer. Everyone at Paul Moak always provides expectional customer service. They are knowledge about thei products and go above and beyond to meet the need of the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car repair

By Tig2626 on 1/16/2019 at 3:48 PM.

Samantha was wonderful to work with. She made the experience pleasant. She was very prompt and friendly. I will highly recommend Paul moak Honda and ask them to ask for Samantha. She will take care of them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and exceptional customer service

By PeterJernberg on 1/10/2019 at 12:35 AM. Helped by Lynne Hancock.

We worked with Lynne Hancock who was extremely professional with a kind and humble heart. All aspects of Paul Moak Automotive are exceptional. They set the standard.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grear experience!

By SACaruthers on 12/24/2018 at 4:53 PM.

Arrived before appointment for oil change and rotation but got me in quickly. Waited on work to be performed and completed work timely. Very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I have ever had.👍

By Johnsond01 on 12/21/2018 at 1:08 PM.

Excellent dealership to buy car from. Also best deal around when buying a Honda. This is the friendliest and best dealership in Mississippi. They have a large inventory of car to choose from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and great to deal with.

By J CLARK on 12/16/2018 at 4:46 PM. Helped by Steven.

They where easy to make a deal with and made a fair offer on our trade. They also where very friendly .I would do business with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Employees

By Marcie on 12/15/2018 at 2:14 PM.

Employees speak volumes of dealership; they have been at the dealership for years; they go out of their way to make your experience very pleasant.

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
1   Quality of Work

Transmission problem

By jb1234 on 12/13/2018 at 4:23 PM.

It is not the fault of the service advisor but of the technician who could not fix my issue. He said he could not replicate the problem but I had it occur twice after I picked it up that evening.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING EXPERIENCE

By Hcevans on 12/13/2018 at 5:26 AM. Helped by Steven.

We are so thankful for Paul Moak Honda. I just bought my 2nd car there and they are the best people to work with. It’s very comforting knowing that you are buying a car from good people. Paul Moak has never disappointed me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Consistently first class

By Long term customer on 11/30/2018 at 9:54 PM.

My Pilot is the third vehicle I’ve purchased from Paul Moak. Sales is easy to work with. Service staff is consistently friendly and have met technical expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great 👍

By Robertaknx on 11/27/2018 at 2:18 AM.

Everybody was really nice. Mary made me feel very comfortable and she was able to help me with all of my concerns. She was very knowledgeable on the Accord.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price

Good Experience

By Allie2018 on 11/9/2018 at 3:14 AM.

The salesperson had knowledge about the car. The other sales people were nice and friendly. The building was nice and clean. Management, and everything was done in time manner.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service.

By Insight 2010 on 10/20/2018 at 8:58 PM.

Samantha Creel always gives great service. I’ve had great service on my Honda Insight here for years. Very friendly, communicative dealership. Jackson, MS 39202

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff

By The bandit on 10/14/2018 at 5:01 PM. Helped by Adam (technician).

Very friendly staff, quiet atmosphere. I like the fact of the mechanics come out and speak to the vehicle owners. (Adam) They call me by name because they remember their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mary was so nice, and very understanding

By Symeico13 on 10/7/2018 at 6:08 AM.

This is a Wonderful place to do business! Very friendly, helpful staff who cares about the customers needs as well as wants.they truly care about their customers and take the time to provide an exceptional experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Tish review

By Tish 117 on 10/4/2018 at 7:34 PM.

Paul Moak fix my car in a Timely manner. Everything was explained in detail before work was complete. The sales person called me before and after the work was complete

I would recommend this dealer.