Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.4  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb customer service

By StlMag on 12/23/2018 at 2:02 AM.

Been buying from Paul Moak for several years. In all those many years, their customer service in sales and service has never changed....customer first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service and great relationships..

By calxndr on 12/12/2018 at 4:37 PM.

We’ve bought several cars from this dealer and Lynn Hancock, specifically. She is a joy to work with and we recommend her highly. Likewise, Morgan, who solved our problem was terrific and very knowledgeable and personable... 2018 Outback was taken care of immediately. We are very pleased.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Friendly Service Department

By Mujo on 11/29/2018 at 3:16 PM.

Friendly and courteous service staff. Got the job done and exceeded my expectations as far as the services performed. Only complaint is what they charge for labor, quite a bit more than others I’ve used.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

service is horrible

By Chynnaburk1 on 11/23/2018 at 3:29 PM.

I have a 2018 Subaru forester. When I first purchased the vehicle is was wonderful. however; within two months I started experiencing my window going up an down on its own. I have been to the dealership three times for it to be fixed. my last visit was on Tuesday 11/21/2018 and was told by one of the technicians that it was fixed as far as he is concerned. once I left the dealership, I started back having the same problem within two hours. their is a recall on the window, however paul moak Subaru in Jackson, ms will not FIX IT. This vehicle is driven by my college child. a window that will not stay up is a safety problem, along with endangering her life due to her college in a not so good neighborhood. this is unacceptable. I told the lady on the phone that I was contacting corporate, and she stated their is no corporate number. my next step is contacting my attorney, the BBB, as well as the local news

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Redo of previous review

By JonaKeeton on 10/18/2018 at 9:12 PM.

I was given info on sales of extended contract at check out good thru sept. The next day i made numerous calls to purchase and left messages on automated system. I was frustrated at the time i did the revoew. I didnt know business office wasnt open on saturday (the last day of the month). Since then all kinds of allowances were made for it extending into oct. Subaru folks u r the best.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great service

By CaliMom on 10/16/2018 at 6:58 PM.

Everyone I came in contact with was kind, courteous and helpful. The service department was the best I've ever been to. Thanks for everything!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Subaru Service

By ThatguyJanet on 10/14/2018 at 3:28 PM.

Quick, friendly staff there to serve you and your vehicle. Willing to help with coupons or discounts for your peace of mind. Not the first visit and definitely not a last one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Love my new Subaru

By C. Payne on 10/12/2018 at 4:06 PM.

I recently purchased a new black Subaru Outback. Paul Moak’s Salesperson, Bradley Clark was knowledgeable about the inventory and features of the different models. Extremely helpful! Thanks Bradley, I love my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By SubaruSue on 10/6/2018 at 3:31 PM.

Always treated with courtesy, everything explained. I could not be happier with my experience with Paul Moak . Everyone, even in passing, has a smile and greeting.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Subarunovice on 10/1/2018 at 6:37 PM.

Daniel did a great job showing me your different products and was very knowledgeable and patient with my many, many questions. He had my needs in mind in directing me to the Outback.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru Outback

By Another new one on 9/26/2018 at 3:47 PM.

Purchased multiple vehicles from them. Always great people to deal with, friendly, no high pressure approach, just good honest folks to deal with. Bought both new and used over the years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good and above average

By Segdc on 9/20/2018 at 8:18 PM.

All categories of my experience were very good if not excellent. All members involved, in the transaction were above par. I knew the Outback was going to be my choice of new vehicles. The trade in allowance they gave me was very fair and probably more than I expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

12,000 mile maintenance

By Sub Owner on 9/10/2018 at 2:28 AM.

Very friendly, courteous, and knowledgeable staff. Wish more dealers treated you this way. Highly recommend purchasing from this dealership. Subaru is one of the best cars on the market.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By crwilliams3 on 8/29/2018 at 3:37 PM.

Paul Moak Subaru has employees that care about your car buying/servicing experience! I recently purchased my Crosstrek through them and it was by far, the Best car buying experience I have had. Also recently, I had a recall for a part. Paul Moak Subaru’s Service Dept made sure I understood what the issue was, making my appointment to have it corrected, and making sure I was happy with my service! Definitely a dealership that cares about its customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

greatest experience in purchasing a vehicle

By Lene,lovo2 on 7/12/2018 at 4:21 PM.

I was very well pleased with this dealership. Mr. Chip Burns, is the world’s best salesman, he go the extra mile to make sure the customer is satisfied, very professional, courteous and never act as though he get tired on helping the customer. Everyone were great. The salesManaget, Mr Warfield work with me , and also Mr Brian and Mr Rick you are the best . You makes the dealership what it is today, and make people want to do business with you. Thank you all!

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Confused

By Mapman on 7/11/2018 at 4:31 PM.

When your wife brings her car in and is treated like she is nuts, I cannot recommend anyone to your service shop. They did not even get in the car and ride with her, but wanted me to come there and ride with them. Being a shade tree machanic of American cars, I knew the tires were cupped when she took it up there, but I wanted to know why. They balanced the tires and sent my wife down the road with the same shaking car. Now I still have to replace struts at for another 1000$ at a shop that is not the dealership. It’s ridiculous.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Helpful and Attentive

By squirrel on 6/30/2018 at 3:52 PM.

Brian Baskin and Morgan do an excellent job of coordinating my car service. The technicians do a quality job!! Enjoy the personal attention that is given at each of my visits! Thanks

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Wash Subaru

By Johnnie59 on 6/9/2018 at 3:38 PM.

The service was ok. I got a loaner which I’m glad it was an outback. However they did not do a good job cleaning the Subaru. The inside was not vacuumed and the tires were not shined. I bought a2018 Outback Touring. That’s the high end of the Subaru ‘s. I expect better care of the cleaning details than what I got. I brought the Subaru in for it’s regular service maintenance, I was just VERY disappointed in the cleaning/details.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car purchasing experience we have ever had.

By Angie B on 6/8/2018 at 3:39 AM.

Chip was professional,knowledgable and polite making this the best car purchasing experience I have ever had. It was a pleasurable experience from start to finish. Ashley and Jerry in finance were great too. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service!

By Ann on 5/5/2018 at 3:39 PM. Helped by Morgan in the Service Department.

Rick, Brian, Morgan, and Michael want me to be comfortable in the waiting area, which has a cell phone charger, coffee, snacks, water, and TV.

I would recommend this dealer.