Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.6  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Dealshership That Surpasses The Rest

By jwjohnnybgoode on 5/31/2017 at 3:53 AM. Helped by Charles Burns, Bob Windland.

I visited a number of dealerships before being fortunate enough to acquaint myself with Paul Sur. I experienced the highest integrity and professionalism that could ever be anticipated at a car dealership. The team, including, but not limited to Charles Burns and Bob Windland, were honest, helpful, considerate, and thorough. I am so grateful. You can rest assured, that if you are searching for an automobile dealership in Northwest Indiana that will surpass all others, and leave you a very satisfied customer, look no further than Paul Sur in Valparaiso.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive Experience

By Scott and Sheila Mann on 1/18/2017 at 2:25 AM. Helped by Charles Burns , Jeff Hall.

My husband and I just had a horrible experience at Harbour GMC.. We walked into Paul Sur and we were treated with kindness and respect.. Charles was able to find us the exact truck we wanted and we were given a loaner car until are truck came in 2 weeks later . When we went to the dealership to pick up the truck Charles took the time to explain all the amazing things the vehicle could do . He also took the time to sync up all of our phones and explained that we could get free oil changes and regular maintenance for 2 years . . When we were leaving the dealership we were thanked for coming in by Charles., Jeff Hall the sales manager and Mike Sur the owner . We have never experienced that before with any new car we purchased .. We try to tell all the people we come in contact how great we were treated at Paul Sur compared to Harbour GMC in Portage.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience

By Joseph H Bolis on 1/17/2017 at 10:55 AM. Helped by Charles.

I was treated with respect and left with the car I wanted at a very competitive price. Charles was very attentive to what I wanted and in the end I was very satisfied with my purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service & Sales - excellent

By JJ6 on 12/9/2016 at 6:41 PM. Helped by Barb and Joe Rains.

I have been a customer for many years with Joe Rains selling and Barb takjing great care of my many vehicles in Service. Happy Holidays. John J

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent Service

By LizD on 12/9/2016 at 5:45 AM. Helped by Barb.

Paul Sur has an excellent service shop. They go out of their way to provide exceptional service. Barb is great at explaining everything that is needed and scheduling appointments for us around our schedule. Great dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased with our recent purchase

By Sierra on 12/1/2016 at 8:15 PM. Helped by Larry Regal.

Recently my wife and I purchased a new 2016 GMC Sierra 1500 pickup from Paul Sur Buick GMC. Our salesman was Charles Burns. Charles was very professional and answered all our questions. He explained many features of the truck especially the electronic items. We have, in the past, purchased many vehicles from various dealers. We would not hesitate to deal with the Paul Sur team again and we would highly recommend them to others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great service

By Garry Bucher on 11/19/2016 at 11:44 AM. Helped by Barb Wilson.

This is the second buick that I have purchased from them. All service has been by them and it is always top notch in every way. Barb Wilson goes out of her way to meet my requests. I would gladly recommend their service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Excellent Service Department.

By stu on 11/12/2016 at 1:53 PM. Helped by Barb Wilson.

This is my second truck & 1 car I purchased from Paul Sur and have had nothing but excellent service from Them . Barb Wilson has always treated my self & wife with the best respect and excellent advise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were just so honest and friendly, they treated us...

By Angiewilky3 on 5/9/2013 at 8:55 PM. Helped by Hector in service and joe is sales.

They were just so honest and friendly, they treated us like human beings with brains. Much more than I can say for some other stores. I just moved here from Indianapolis and was fearful I would not find a place I could trust, well I no longer have that fear! Thanks Paul Sur Buick GMC!

I would recommend this dealer.