Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase

By Melanie on 7/26/2019 at 12:02 AM. Helped by Dago Zavala.

Professional, respectful, friendly sales staff. Dago Zavala was very helpful, knowledgeable and friendly. Minor correction was needed on the 2018 vehicle which was taken care of by the service center immediately. They also cleaned it immaculately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd new car purchase

By Carol on 7/19/2019 at 9:21 PM. Helped by Pete.

Sales team was friendly and easy to talk to, no pressure, answered all my questions with respect. Pete was my salesman, he made the purchase easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Karen

By KEL on 7/15/2019 at 3:41 PM. Helped by Julie.

The service writers are great. They explain things up front and communicates if there are any deviation from original action plan. I will definitely keep coming back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By jess on 7/3/2019 at 2:01 PM. Helped by Julie.

My experience with Pauly's has always been very good, whether it is buying a car or getting it serviced. This visit was to get my car, which was previously bought with the help of a James in the Sales Department, serviced. As always, Julie did a great job from start to finish! She's friendly, knowledgeable and thorough when providing info about the service and car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly service and easy to make appointment

By Smuf97 on 6/24/2019 at 11:38 AM. Helped by No idea.

I was happily surprised late Friday night as I looked online to find the service hours when I found the ability to create my own appointment. What a nice surprise to be able to create an early Saturday appointment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By MarkPar on 6/9/2019 at 2:34 PM. Helped by Kyle Haas.

Fast and great service. I always bring my SUV to dealership because of their great service and great people. Highly recommended dealership. Awesome and and great waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"They did it again"

By Doc1 on 6/9/2019 at 2:05 PM. Helped by Julie.

Another great experience with Pauly Honda's Service Dept. Julie did a GREAT job from start to finish making sure my car was taken care of properly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Extremely helpful and expedient service

By IcyCD76 on 6/8/2019 at 2:10 PM. Helped by Julie (front desk lady).

Julie (name?) at the front desk went above and beyond what is expected. She not only helped me out beyond the normal duties, but also was extremely sympathetic for the unfortunate occurrence I was dealing with. Pricing as also great. I normally would have done a lot of research for pricing, but I feel like I got a solid and fair deal with you guys.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good Service

By MyHonda on 6/4/2019 at 6:02 PM. Helped by Julie Hellenga.

People at the Service Department are friendly, polite and knowledgeable ; I am taking my Accord to this place for 11 years and am always was treated with courtesy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded my expectations

By rick99 on 6/4/2019 at 2:13 PM. Helped by Julie Hellenga.

Great service from beginning to end. Finished ahead of my expectations. Car was washed and looked great. Service rep Julie Hellenga was excellent. Waiting room top notch with great bagels and coffee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

no pressure- easy closing on the car- very nice salesman

By cherbear on 6/1/2019 at 3:52 PM. Helped by Peter Janse-Vreeling.

easy closing on the car- very nice salesman -stuck to price quoted. Salesman review all the functions on the Honda Civic. Car was very clean when we picked it up.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great service

By Nblittle on 5/24/2019 at 2:19 PM. Helped by Joel Cikowski.

Great service, good sales person and good experience all round . Car priced reasonably and service history all documented.we were both treated with respect and all our needs were met.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Factory Shop Manual

By Denmark on 4/23/2019 at 3:09 PM. Helped by Not sure.

Why can't Honda offer the Factory Shop Manual for the 2018 CR-V for sale on CD-ROM? It is to expensive to by the one time or even the yearly subscription. It is also hard to find the website.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By DaveC. on 4/12/2019 at 3:05 PM. Helped by Dave Clemens, Bernie Traut.

After purchasing used cars for 42 years this was my first new car purchase - a Ridgeline RTL-E. My salesman Dave Clemens gave me a fantastic price & service. Dave was very knowledgeable, we navigated through the many electronic dashboard features available before I drove away. Beautiful truck and ride. Next year it's my wife's turn!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Powers is, by far, the best

By Ry214 on 4/5/2019 at 11:21 PM. Helped by Mike powers.

From the moment he greets you with those gorgeous eyes to the time he goes over your bill with his soothing voice, you feel that you’re in the best hands. He is honest and sincere. He is knowledgeable and quick. He is hands down the best service writer I have ever dealt with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great job

By Steve on 4/4/2019 at 3:06 AM. Helped by Dani Menue and tech.

The tech that worked on my car did an excellent job. I say this because you couldn’t even tell he had been in the car. Dani is also a great customer service representative as well as the service writer. Pauly should be happy both are on your staff. Steve DeRoose

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Cj7 on 3/30/2019 at 2:19 PM. Helped by Niall Orr.

Teaming up with Niall while searching for our perfect car was a way to go. No pressure, tricks or hidden fees. He was very kind, made us feel welcome every time we visited, patiently answered all our questions (and we had a lot) and left us with an excellent overall experience. We would happily return to seek his assistance, again, in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Ron on 3/26/2019 at 6:12 PM. Helped by Julie.

Service is always great Julie is a excellent service Representative Have always recommend this dealership We have bought or leased over 30 cars from this dealership either through family or froends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Barbara,0519 on 3/14/2019 at 2:27 PM. Helped by Kyle Haas service advisor.

They are very friendly and courteous to work with and I find them to be honest in what they find is wrong with my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

always fun and exciting and no pressure...

By sorkiee on 3/6/2019 at 11:24 PM. Helped by Joel Cikowski and the manager Steve..

We always have a wonderful experience at Pauly Honda!...Everyone is most helpful. this is why we have been coming to Pauly since 1990. Great people and great service!

I would recommend this dealer.