Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exactly what I needed an wanted

By ksm14 on 7/20/2019 at 9:51 PM.

Throughout the buying process, everyone I worked with was helpful and willing to go the extra mile to help me get exactly what I wanted. Being as I had no experience with purchasing a car, they were so patient in walking me through the process and being engaged in the entire process (follow up included), as well as being super knowledgeable on their product and genuinely excited for me to be getting exactly what I wanted. I would highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New CX-5

By New Mazda on 7/20/2019 at 3:56 AM.

After a less than ideal experience at a competitor Mazda dealership accross town the service at Pearson Mazda was fantastic. Mel knows the products inside and out and was more than willing to take the time to test drive multiple cars and go through the details and compare the differences. The sales process was straightforward and easy, and they gave me more for my trade than CarMax offered. I would send anyone in the market for a new car to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, friendly, fun car buying experience.

By Mitra on 7/18/2019 at 3:21 PM.

Mel did a great job of selling us on Mazda, answering questions about the vehicle, pointing out features and taking us on a super fun test drive. I love my brand-new CX-5! Pearson has a huge inventory and I found exactly the model and trim package I wanted.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good buying experience again

By Spider08 on 7/18/2019 at 2:33 PM.

Mel was a great help in helping me decide whether or not to get a new car. Mel listened to what I wanted and helped guide me into a few good options. I am happy with my decision and Mel was first class in accommodating me.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Everything goes well until we paid for it

By Z on 6/19/2019 at 5:27 PM. Helped by Jay.

4/27, showroom visit, test drove the car, happy with everything, paper signed, promised to clean the car and pick up at 5/1 5/1, told by front desk the car can't be ready and had to be the next day; called the sales, he was sick and didn't send the car to clean 5/2, the sales first notified that the car is ready to pick up anytime, but we changed the pick up date to 5/4, requested to have a full examine 5/3 the sales emailed me about bluetooth isn't working properly, needed to be fixed 5/4, we needed the car so we picked up the car anyways because they can't get us a loaner more than 2 days, being told that they will call me back for getting the bluetooth fix after getting the appointment with Honda 5/8, service department called about the appointment. Dropped the car off and got the loaner. The sales told me that the car would be ready the next day. They would drive the car to the Honda dealership and get it fix. 5/9, the sales texted, the car isn't ready 5/10, the sales texted, the part is backordered for 2 weeks. But the car would be ready to pick up after 3:30 pm. We showed up at around 6. The sales wasn't back in with the car. Front desk receptionist asked to wait for half hour. Half hour later, the sales still didn't come get back with the car and asked to wait for another half hour. Left at around 6:40 because they couldn't guarantee if the sales would be back with the car after half hour. No words from the sales at all. 5/11, the sales not in. Still no word from the sales. Went in the showroom. They couldn't get in contact with the sales either. Excuse for the delay on 5/10 was that he got stuck in the traffic. There's no way getting stuck in the traffic over 3+ hours from Midlothian to West End. Other sales and manager had to jump in. They promised that once the parts get in, they would contact me and get everything taken care with. So we picked up the car. 5/28, no words from the dealership, emailed the manager for updates. No reply on the email. 5/30, texted the manager asking for update, came back and talked about how it's still delayed 6/7, texted again, asked for the update and eta; notified that the part had the eta with 6/13 6/13 12:18 pm, I texted for update. Manager called back that he would continue follow up with Pearson Honda and said that the sales we dealt with failed passing this case to the service department. I asked for when would I get the response. He said either the afternoon or tomorrow after 1:00 pm. 6/14 3:01 pm, I texted. He seemed to be upset that I was really frustrated and texted too soon. It's hard for me not get frustrated after weeks of delay and chasing for updates. Later he informed me that he had to call in on Monday to schedule the appointment and let me know. 6/17 6:08 pm, no words from the manager, I emailed the general manager seeking help, not much help. 6/18 1:41 pm, I texted for update. Manager came back that the service department would make the appointment and update me in the later afternoon. 6:12 pm, texted him about when would the service department get back to me. Replied that he would get in touch next day morning 6/19 up until now, the time this review posted, no words from the dealership Our sales left the facility at 5/18. Before he left, he didn't send us ANY updates, followup, a note of leaving or what we expect next. He got his commission and left with a upset customer struggling to get the part fix. I have to chase after the manager for ANY updates. Poor communication.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LOVE my new Mazda 3!!

By BAM on 6/18/2019 at 10:50 PM.

I was so pleased with the whole process of buying a Pearson car, from beginning to end. Pearson made the experience painless. My sales rep was Mel Helm. Mel was very professional and knowledgeable and we clicked from the beginning. No high-powered sales pitch here. As Mel said, “She was working for me”. and I really felt she was. If you are in the market for a new or pre-owned car, visit Pearson. Ask for Mel; she’ll treat you right!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Mr.Spencer120 on 6/6/2019 at 11:38 PM.

After finding out the 2014 Nissan Versa that I had bought from a rental company a few years back had a faulty transmission and was starting to fail, I took it to a nearby Nissan dealership to see what my options were. Upon telling them my issue I was met with a response of “oh yeah, some of the 2014 and 2015 models have that problem” I questioned whether or not there was a recall or an extended warranty given that they were aware of the issue and was told there was nothing they could do about it. They then proceeded to tell me there was no trade-in value for my Nissan and aggressively tried to sell me another vehicle with a monthly payment of almost $200 more than the one I was already making. Needless to say I left. I got a phone call two days later from the salesman who continued to harass me over the phone until I hung up. Right after that phone call I decided to go to Pearson Mazda where I was met by Mel. I explained my situation, gave her my financial range and my preferences. She pulled up multiple different vehicles and talked with me about each one. We narrowed it down to two cars they had on the lot and took the 2015 Mazda 3 for a test drive. After the test drive she explained to me the different amenities, showed me multiple reports, including any recalls there had been and that all of them had been taken care of. She was very thorough, patient and friendly. I never felt pressured into anything unreasonable. Not only that, but they actually let me trade in my vehicle that I was originally told by Nissan nobody would take. The whole experience was swift and painless and I ended feeling confident with the purchase of a 2015 Mazda 3!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service At Pearson Mazda

By lynnb.campbell on 6/5/2019 at 10:18 PM.

My entire experience purchasing my 2018 Mazda6 Signature was positive. The entire staff was very helpful and knowledgeable . Mel, my salesperson took all the time in the world to explain features of my new car . She was pleasant and professional. She also followed up after my purchase to make sure I didn’t have any issues that needed explained or addressed. I would definitely recommend Pearson Mazda, Broad St., Richmond, VA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Mazda Experience

By MazdaMom on 6/3/2019 at 11:49 AM.

Mel was awesome! She was with me throughout ever part of the process. Any question or concerns she addressed it right away. I got the car I wanted within the payment parameters that I could afford. Everyone down at the Pearson Mazda dealership on West Broad was wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By Vanare on 5/29/2019 at 9:46 PM. Helped by Too many to name. All fabulous!.

I was looking for a Miata. They had one on the lot. Exactly what I wanted. Joseph and the rest of the Pearson team made it happen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer

By curtisnm on 5/21/2019 at 12:03 AM.

Awesome experience with my first car purchase! Knowledgeable and friendly staff made me feel right at home. Loving my new car so far! Thanks for all your help, Mel!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would recommend

By JS23 on 5/16/2019 at 1:54 PM.

Great customer service, friendly atmosphere, and no hassle buying. Sales staff was helpful and accomodating without pressuring into a sale. Would recommend, 10 out of 10.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very inviting and relaxed!

By Kendallb on 5/15/2019 at 2:01 AM. Helped by Chris Edwards.

Joe was super welcoming, easygoing, and helpful. He made the car buying process as easy as possible and fun. Thanks again Joe for all of your help today!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd great experience with Pearson Mazda

By RCP on 5/4/2019 at 10:44 PM.

We bought our second Mazda from Pearson. Just like the first time five years ago, they really took care of us. Joseph Jackson was courteous and took the time to answer all of our questions. He provided helpful suggestions for our family and was just terrific at every point in the process. Everyone from the general manager to the service department to the financing team was wonderful and made the process a breeze. Our family got great service (once again!) and will definitely return when we’re ready to buy our next car. I would absolutely recommend Pearson Mazda and Joseph to anyone looking to buy a new or used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership to Do Business With.. Mel is Awesome!

By Vee-Vee on 4/27/2019 at 10:13 PM.

With my busy schedule, there is not much time to spend in the dealership working out a deal. It is great working with Pearson Mazda..they were willing to accommodate my schedule and take my questions seriously. Mel sold me my new M3-Premium AWD to add to my Mazda family. It is because of her I was able to find a car that fit my personality. She is detailed and makes sure to give great customer service which can be hard to find. James(Manager) and Mike(Finance) are awesome as well and always presents themselves with a smile and handles the customer with care. I highly recommend Pearson and the Mazda brand. You will not be sorry. Their Service dept is equally great.. Judy (service) and Jeff (service/parts) management, the entire service team and techs make sure I keep rollin..this is why I am loyal to the brand and the dealership. I hope that this never changes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great car buying experience!

By Weazyc on 4/27/2019 at 10:04 PM.

Mel was great to work with and very patient with all my questions about the infotainment system. I never felt pressured to buy. I would recommend Pearson Mazda to anyone looking to buy a Mazda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smoothest experience to finding my ideal car

By helmkk on 4/21/2019 at 7:39 PM.

Everyone at Pearson Mazda was incredibly friendly, easy-going, and truly cared about my experience in purchasing my first vehicle. The environment was welcoming and everyone I came in contact with had a positive energy that was so refreshing in comparison to other car dealerships. At no point did I feel swayed or pushed to make any decision, and I truly felt that every employee cared about what was best for me. My experience buying a vehicle was smoother and easier than I would have ever imagined - thanks so much Mel Helm and everyone at Pearson Mazda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pearson Mazda Review-Sales Lead (Daniel Khoury)

By Donald on 4/19/2019 at 9:07 PM.

I had a great experience with this Dealership and especially the sales rep (Daniel Khoury) I had interaction with. I was unsure of what kind of car I wanted but after providing my pertinent wants for the type of car I wanted, Daniel actually picked out the perfect fit they had on the lot. Honestly I had no idea where to even start but after he did this for me I knew I only wanted to deal with him directly. I didn’t even need to look any further after coming in for a test drive, it was the perfect fit. This helped me feel comfortable and relaxed during my purchase. He did all the leg work for me, great customer service I must say. I will be coming back to this gentleman in the future for my next purchase. Thanks again Daniel!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff and car buying experience!

By Sarah H. on 4/19/2019 at 6:42 PM.

This was my first "big girl" car buying experience, and in the end, I was really pleased! I personally worked with Kyle to find the right car for me. I landed on a white 2019 CX-5! Kyle was never pushy and did everything he could to properly explain the leasing process, as well as the different car options/features. I was definitely nervous and skeptical going in to Pearson because I haven't had super positive experiences in other locations looking for a new vehicle. However, the entire staff was friendly, patient, and very responsive. I will definitely recommend Kyle and his colleagues to friends and family in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A great car buying experience!

By Lynnm on 4/18/2019 at 12:15 AM. Helped by Freddie and Mike.

We enjoyed meeting Mel Helm and working with her tonight. We found just the right car for our needs. The Mazda3 Hatchback will work out well for Bobby to use in his retirement. The deep blue color is so classy! Thank you Mel for your help. You were so nice to us; you made the experience pleasant!

I would recommend this dealer.