Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on my car

By Bev car on 9/25/2018 at 3:26 PM.

I went to see Al Jay a week ago the service I received was second to none, he was professional and so helpful I have never had customer service like this and I am so very grateful for all the help and kindness I will only deal with this dealership. Thank you Al Jay .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous,friendly,knowledgeable and VeryHONEST

By RonandKay on 8/11/2018 at 7:47 PM.

Mr. Franco was very friendly, listened to us and accomadted with our request as best he could. Very Honest and would buy from him again. David Ridgeway was also very helpful with our purchase. Mr,, Jim Spaulding, the finance manager was by far the best finance manager we have ever dealt with. He explained every detail on the contract and all other paper work, thouroughly. Leaving us with NO questions to ask. He was honest and up front. We will purchase from Person Nissan again when we need to. This is our third Nissan and are very pleased with the sales people, service department and the product. JOB WELL DONE!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst experience

By Brooksn on 8/8/2018 at 5:37 PM. Helped by Leroy Robinson(AMAZING PERSON)/ David Ridgway(Great).

If it wasn’t for Leroy Robinson and Cawan Bryant I wouldn’t be returning ever. I will be putting out my reviews on every social media (including Nissans) very soon any and everywhere that there is to put a review when it entails reviewing Person Nissan. This was my first big purchase and everyone was accommodating prior to my purchase. My father who helped negotiate a deal got into a heated argument with Peter Sessler and I regret not walking out that very second to date. I LOVE my vehicle but hate that I have to return to this dealership for any services!!! I get tons of compliments on my vehicle and when they ask where I purchased.. I gladly tell them where NOT to go. I had my grill and rims painted (apart of the deal negotiated) and had issues during that time with the service representative I was assigned due to him always trying to rush me off the phone and speak over me which led to the confusion I will discuss later. His name is Jimmy Morejon. However, I still gave Jimmy M. the benefit of the doubt and decided when my truck would be returned with its modifications that I would then change service representatives at that time. I understood early on that Jimmy and I wouldn’t see eye to eye & that’s was perfectly fine. I avoid confrontation if I can foresee it...however, never been one to be scared to face it ! The day I was told to bring my truck in for the paint modifications...Jimmy specifically told me he would be there so that I could talk with him before taking the vehicle back get painted. I get there the time Jimmy stated to be there (not late) and Jimmy left early for the day. At this point I’m over this place and the lack of professionalism. The nail on the head however was when I brought my truck in for an oil change. Simple so I thought. I also wanted to discuss the paint on the grill (which was chipping) no big deal...right??? WRONG! My goal was to get the grill repainted so that I could start the process of getting a clear bra that goes over the paint to prevent further chipping after I get the grill repainted. Brandon Daniels sold me the vehicle and disappeared not even a week after the purchase. I was told I would deal with him for all of my needs regarding the vehicle. Yea well after he quit, left, vacation..whatever...I wasn’t informed and that’s when I met Cawan. He is a great person to deal with if you decide to go to this place. (ENTER AT YOUR OWN RISK!!!!) So I’m bringing my vehicle in for this oil change and guess who I see..Brandon. Drops in like he never left! Brandon asks me how’s everything with the vehicle and acts like nothing ever happened. So Brandon asks why I was there and I told him for the oil change and my grill. I discussed with Brandon the conversations I had with Jimmy on the phone prior to the cosmetic alterations being done with the paint and so he takes me to Jimmy to get a clear understanding of what we discussed on the phone before I dropped off my vehicle to be painted that day. I also mentioned to Brandon that I didn’t get to see him the day I dropped it off because Jimmy left early (which Jimmy also denied) I walk in with Brandon to Jimmy’s area. Jimmy doesn’t greet me or make eye contact barely at all. So unbothered I’m expunging to Jimmy who can’t look at me at all our conversation we had on the phone that day so that I can hopefully jog his memory. Jimmy disagrees and basically calls me a liar, then tells Brandon he will not speak with me about this matter. Yes, Jimmy Morejon called me a liar and I almost snapped. I was then bounced to the manager of the the service department...Garry Bradley. Explained the situation to Mr. Garry...and of course he’s a nice and accommodating, so I thought. Nope. Still waiting to hear from him regarding the paint on my grill. Garry Bradley and I spoke & Garry claimed he would reprimand Jimmy (which I doubt) and said he would get back with me the following day regarding the grill but never did. At least my oil change went smoothly...SO I THOUGHT! I TOOK MY VEHICLE ON A TUESDAY OR WEDNESDAY AND BROUGHT IT BACK ON A THURSDAY DUE TO AN OIL LEAK! The problem this time?! They forgot to put a new washer in to prevent the oil they just put in my car from leaking out. While they have my vehicle in the back I go to Garry Bradley to see why I haven’t received a call. The excuses went in one ear and out the other to be honest with you. Still waiting on that phone call. We’ve dealt with Nissan in a few different states and that was one of the reasons I decided to go with another Nisssan. With my dad being military for almost 23/24 years. I had I literally have friends all over the states. We’ve dealt with countless dealerhships..always heavenly service!!! Including two more NISSAN dealers. One in Enterprise, AL and another in Clarksville, TN. I tell everyone in this area or people that has reached out through social media after seeing my vehicle that the vehicle itself is beyond what you’ll expect. However...Pearson Nissan is nothing but a bad experience and HUGE disappointment! I will tell anyone who listens my story ..INCLUDING the employees that work there. Pitiful. I’m one that will give anyone the benefit of the doubt and multiple chances but I’m so fed up. I don’t care about specific surveys given for specific employees when I understand that I will only get surveys that go towards someone who’s given me excellent service! That’s not accurate. How can a company get a complete overall study if your cheating the system with surveys with positive reviews about the few great employees that works there. Nope! I will not. I hope that the few that really goes above and beyond to make me feel somewhat comfortable aren’t indirecting or directly affected by my review. I really have wanted and tried to like this place but if I could go back in time...the moment Peter Sessler raised his voice at my father due to Peter disagreeing through the negotiation process... I would’ve walked out! I apologized to my father for putting him in that hostile situation. Bottom line I do not recommended this place at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeff Morgan

By Pat1944 on 5/24/2018 at 2:00 PM.

Jeff was wonderful, guiding us through all of the options available to us in purchasing the Nissan of our choice. He brought all the right people to talk with us to help us decide what option to pick in purchasing our new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Nissan Altima

By Heather Barnett on 4/16/2018 at 8:17 PM.

I went to many dealerships before finally ending up at Pearson Nissan. Jerel was a fantastic salesman and got me a killer deal on an amazing car! I highly recommend this dealership and I recommend working with Jerel.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car buying experience

By Krystall18 on 3/26/2018 at 12:18 AM.

Had the best experience at Nissan of Ocala Jess(Lola) was amazing and helped me and answered all questions I had. Thank you for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By JakeD on 2/21/2018 at 1:02 PM.

I worked directly with Frank Luciano on a slightly used vehicle I found on their website. Even thought it was a used vehicle of a different make, I was never pressured or felt any type of persuasion toward a brand new vehicle or something I didn't want. Frank was very professional and courteous. I also worked with sales manager Ivo Stuller. Ivo was very friendly and interactive. He showed a great effort to earn my business and it payed off in the end. Ivo even gave my wife and I a $250 check toward a nice Valentine's Day dinner! Leslie in the financial department, as well as the receptionist at the front desk were also very personable. All in all, if you are in the market for a vehicle, Pearson Nissan of Ocala is top notch!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome people to work with.

By Brittany Marcum on 1/21/2018 at 7:52 PM.

Frank Luciano is an awesome salesman. I highly recommend him. He is extremely helpful and will do all he can to help you get the car you want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

the best

By mauer on 1/19/2018 at 8:22 PM.

couldnot be more pleased with theprofessional and courtious people. all aspects our dealings were 5 star. salesman rudy durand and sales man davidridgway manager very informative . and very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Donnab on 1/15/2018 at 11:25 PM.

Thisbwas the most pleasant experience I've ever had buying a car the salesman were very friendly and knowelable I would highly recommend this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Rachel Wilford on 1/13/2018 at 12:13 AM.

I came in for an oil change for my 2012 Nissan Rogue and left in a 2017 Nissan Altima! Juan Martell, my salesperson, was awesome! He made the whole process less stressful since I had my 2 year old daughter and 9 year old niece with me. Stan Decius, a sales manager, personally greeted me before I even considered buying a car and thanked me on my way out. Leslie McDougall, a business manager, was very nice and helpful with all of the financial paperwork. Allison Haney helped me with my oil change and congratulated me on my new purchase. Everyone was very nice and made me feel welcome. I would highly recommend Pearson Nissan of Ocala if you're in need of service for your current vehicle or in the market for a new one.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Pearson Nissan

By chels171 on 12/30/2017 at 1:40 AM.

This dealership worked really hard to meet us at our budget and put us in the car that we really wanted. We were very happy with Rudy's help. He went the extra mile to make sure that we were satisfied with our payments and loved our car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service & very friendly people

By Barbie D on 12/27/2017 at 9:45 PM.

I was introduced to Rudy Durand to assist me in looking at a rogue S. What a delight he was , very knowledgeable,pleasant & easy going. This guy Rudy was a pleasure to work with. To my amazement my husband purchased the rogue S we wanted that day. Wow in 27 years of marriage this was a first. The entire staff at Pearson was pleasant & out going. We had a blast doing business with this establishment. Unlike any car buying experience we've ever had. Thank you Pearson Nissan. Barbie D.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Frank and Stan

By Drew1234 on 12/22/2017 at 6:01 PM.

Great service. The sales staff and management were knowledgeable and patient. Low pressure environment. Clean dealership. They were quick to contact me back on my used vehicle inquiry. The worked very hard to reach a good deal and had great attitudes the whole time. I would recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love My Murano!

By MDA auto buyer on 12/19/2017 at 9:00 PM.

Frank Luciano assisted us with the purchase of our Nissan Murano. Loved the professionalism of everyone we came in contact with. They made the purchase process easy. I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By ASexton1 on 12/8/2017 at 2:17 AM.

This is my wife and I’s second purchase at Pearson Nissan and more than likely won’t be our last. Stan and Juan were great from the moment we got there from when we drove off. Even though we purchased a vehicle that wasn’t a Nissan, still received nothing but 5 star service. Would highly recommend this dealer to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A Low Impact Process

By trucksaway! on 12/1/2017 at 12:39 PM.

Rudy Durand immediately created the path of least resistance for me when it came my buying my new 2017 Nissan Titan. The process of buying a vehicle can be a real hassle, but Rudy and his team mate, Peter Sessler, made it effortless. His patience, focus and "cutting to the chase" is a rare, and by my standards, precious commodity. Rudy...thanks for being the guy to make it happen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Day Ever!

By Jennifer White on 11/27/2017 at 6:33 PM.

I visited several dealers in the local area and not one measured up to Pearson Nissan of Ocala. 1st off I was met on a Sunday morning when the salesman would normally be off in order to accommodate my availability. 2nd my credit wasn't the best however, he made me feel good about a potential purchase regardless of my financial situation. (Everyone deserves a second chance). I explained my situation and what I could afford. And he was willing to work at getting me a good deal. I left Sunday with high hopes and a good feeling inside, some salesman can make me feel uneasy with their smooth talk and pressure. Not Rudy, he's very down to earth, very understanding and at the same time he's confident and caring, just genuinely a GOOD GUY. No bull no gimmicks. I'm glad I was referred to Rudy because he turned my hopes into reality. Thank u to the team at Nissan and most of all thanks to Rudy for treating me with honesty and fairness. I will refer your business any chance I get!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a friendly welcome

By Rogue 1 on 11/25/2017 at 10:11 PM.

When I go back with questions or for just a car wash, everyone is friendly and super helpful. I bought my car almost a year ago and the Salesman still remembers me and answers any questions I have about the maintenance and support. The buying experience was great - no pressure, all the details answered quickly and correctly. Its a real pleasure doing business with people who treat you like friends instead of just customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Sherry2000 on 11/25/2017 at 10:17 PM.

My sales experience was amazing I had a great time buying my 2017 Murano the staff was so helpful and informative Rudy was very funny and down to earth it wasn't no pressure or stress to buy I appreciate everyone's help at Pearson nissan of Ocala .

I would recommend this dealer.