Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying experience ever

By Panmabrown on 9/2/2017 at 8:53 PM. Helped by Ryan, Wayne, Steve, Jason.

I can't say enough good things about Pedersen. I felt like everyone was really working to help us rather than many dealers that seem to want to take advantage of you. We were not purchasing an expensive car, yet we received the same attention as others buying high end Volvos.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No pressure customer focused service

By Lovemycar on 8/29/2017 at 1:46 AM. Helped by Ryan Schlote, Jason (don't remember his last name).

You truly feel they are trying to fit you to your perfect car. They listen to your wants and needs and you feel free to shop and take your time whether that means hours, days or months to find that perfect car. Ryan Schlote sets the standard for what a car sales person should be. He did all the above and more. I highly recommend going to Ryan when you are ready for a new car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

World-class Service

By Happy Go Heather on 8/4/2017 at 11:46 PM. Helped by Wayne.

There is a reason their reviews are so good, these guys do business the right way! Thanks Wayne the great buying experience! No better place to buy a car, in my humble opinion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Complete Trust

By Toyota on 8/1/2017 at 3:58 PM. Helped by Cori in volvo sales, Emmett from Houston. Always a great experience no matter who you usually get but Emmett and Cori are my favorite!.

We have purchased cars from Pedersen's for 25 years and have no complaints. It was wonderful to be able to buy a car online, without ever seeing it in person; work with Cori in sales and have her complete the paperwork in the office, deliver the car in the morning with breakfast (!!), sign papers, demonstrate the features of our new car and program the phone all in 30 minutes! They are solid across the board from sales to service. I have nothing but praise for Pedersens!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The staff was very helpful with the sale of 2 vehicles

By VolvoSubaru2 on 7/2/2017 at 1:42 PM. Helped by Devin Sanders, Ryan Burr, Shannon Rivera.

The staff was knowledgeable and helpful without putting pressure on the sale. Devin was very patient and willing to help us with any question that came up. Shannon was very helpful with setting us up with the right salesperson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By deb.waldo on 6/23/2017 at 5:57 PM. Helped by Devin Sanders and Jason Jones.

Devin Sanders and Jason Jones were fabulous to work with. They took what could have been a sad situation on a trade in and made it good. We couldn't be happier working with these two guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun to buy a car!!

By Dan Braden on 5/18/2017 at 10:20 PM. Helped by Wayne.

Great experience working with Wayne and Ryan. Got the deal I was looking for and and great follow up....Took my trade no problem, answered all the questions I had. Will shop there again and looking forward to it...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By C.M. Lakin on 5/17/2017 at 5:00 PM. Helped by Devin Sanderson.

Had a wonderful experience buying my new Volvo from this dealership! Everyone at the dealership was very helpful and friendly! Would definitely recommend this dealership to a friend.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible!

By Ron P on 5/11/2017 at 4:18 PM. Helped by Emmett.

Horrible experience with this dealer. Refused to take our 2010 Range Rover in on trade. Said it was "over their heads". Too expensive of a car for them to "move". Lost thousands on "pass through" sale recommended by Emmett and his sales manager. 2013 CPO XC60 Volvo was the car we bought. Note car was "Certified Pre-Owned", from a Volvo dealer, so we felt there was nothing to fear in buying what we thought was a fully certified Volvo. We live in santa Fe, NM, the car and dealer in Fort Collins, CO. ....much communication with pictures and service history over the phone and internet...they offered to fly us in since we could NOT drive up in our Rover to trade. I can not fly so my wife flew up herself to make the deal and Emmett took advantage. Not only did he/they NOT pay for the flight, they sent her home with a CPO car, with several issues that they should be embarrassed about. The windshield had a star crack and was so badly pitted that it was a safety hazard. Even the Safelight repair man did not want to repair the star crack, ( which is what they offered), for he felt the car desperately needed a new windshield. Had to spend $325. for wheel balance and alignment in order to get the car to not pull to the left...and not have the steering wheel shudder at various speeds. All sound would drop out at any time. This was a big liability for the parking sensors would work one time but not the next. Of course, the music would just drop out often, but more dangerously, the parking "beeps" that we had come to rely upon would not be working......Car needed new audio module. Memory seats do not work. At least a few other things, but those are the main issues. Also, we were NOT reimbursed for the flight. That was just an all out lie I guess. Emmett was difficult to work with. I would ask for specific info regarding the car since I was never going to be able to see or drive it in person, (because they refused to take our car on trader in), and he would TEXT back short and curt replies that did not answer my questions at all. with thought this just his peculiar style/lack of knowledge...whatever. Now I think once he realized that I, (the man???), that my disability was not going to allow me to be there to drive and ask the hard questions, he realized he could take advantage. I called Volvo America to alert them about this dealer and they said they would contact them about our surprising unsatisfactory experience with this dealership. They said they would contact them with our complaints but it would be up to Pedersen to call us to address any issues. They did not.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New vehicle

By gtrowl on 4/15/2017 at 8:28 PM. Helped by Ryan.

Pederson Toyota has taken great care of me with any purchases I have made! The whole team worked to get me in a vehicle that I can afford and like.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car experience

By Judy's car on 4/5/2017 at 11:14 PM. Helped by Wayne.

Loved Wayne, great knowledge of the car, it just shouldn't take that long to buy a car! Love, love my new car! There's so much too learn, I know with Wayne's help we'll learn in time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales service.

By Tgordon54 on 3/8/2017 at 1:20 AM. Helped by Devin Sanders and Ryan.

I cannot speak highly enough of the sales service I received buying the XC60. I mistakenly bought the car without one of my "must have" features. Devin and Ryan found the exact car I wanted on the East Coast and made swapping out what I bought for that car seamless and extremely fair. Couldn't be happier

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and friendly folks

By Naia on 2/11/2017 at 5:26 PM. Helped by Devin, Cory, Jason, Randy and Emmett.

The people are friendly and helpful. We were greeted right away. I was interested in a particular color combination for interior and exterior. Although we got something else it was not for their lack of trying as they checked for such a vehicle throughout the US as well as in the pipeline thanks!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good experience buying used commuter...

By Todd on 2/11/2017 at 8:14 PM. Helped by Devin Sanderd.

We've bought new cars from Pedersen before, and were in the market to purchase a used car for commuting so we started our search with them. They had a good selection, Devin steered us to models that were perfect for commuting and didn't try to upsell, the vehicle condition was great, and the experience was good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cori & Emmitt were wonderful!!

By Mel on 1/20/2017 at 3:26 AM. Helped by Cori & Emmitt.

Cori & Emmitt were wonderful! They took the time to make sure everything was perfect with my new vehicle and explained all the features. They helped to set up my app, sync my phone and Sirius XM. The experience was so special b/c I had a huge red bow on the top of the car when I arrived. What a way to make someone feel extra special!! This is what customer service is all about!! They made getting my new vehicle extra fun!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wayne was professional and great to work with.

By Jeff on 1/6/2017 at 5:39 PM. Helped by Wayne Roy.

Wayne was very good to work with. I think we got a great Volvo at a fair price with excellent sales service by Wayne. My wife really likes her XC60.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By Reg on 12/16/2016 at 10:34 PM. Helped by Wayne Roys.

After looking at many different vehicles we decided to try a Volvo! We were fortunate enough to have the best salesman,Wayne Roys, who knew the Volvo inside out! Every question Wayne knew the answer. He was never pushy and we felt like he truly wanted the right vehicle for us! And he found the perfect Volvo for us! We recommend Petersen Volvo and Wayne! Thank you Wayne for your attention and caring!Wayne Roys

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
2   Price
4   Quality of Work

Used Volvo

By Johnny on 11/29/2016 at 8:17 PM. Helped by Ryan.

Have bought several used Volvos from Pedersen. Usually have a pretty good selection or can find you something. They're reasonable to work with but haven't bought into the Right Price model. Definitely need to haggle with them to get a fair price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Kwhess on 11/15/2016 at 2:29 AM. Helped by Wayne Roys.

I hadn't even considered a Volvo for myself and went to Pedersen to look at used toyotas. Wayne was very knowledgeable about all of the cars on the lot and helped me to pick a car that was just right for me. I love my Volvo XC60 and had a great experience at Pedersen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By M. Stanton on 11/12/2016 at 2:05 PM. Helped by Ryan Schlote.

Great service all around. They made my car buying experience hassle free, made quick decisions on price, and were very informative without being pushy. They even stayed late after closing so I could purchase the car when it worked for my schedule. I'll be looking to buy from Pedersen Volvo again in the future.

I would recommend this dealer.