Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding sales and service

By Shorty on 9/16/2019 at 2:53 PM. Helped by Cynthia.

Cythina was very patient and told me take my time. No hassle at all. First class service. I would recommend Pensacola Honda to everyone. I tested car over and over again with patience from Cynthia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Outstanding Service

By Keith on 9/10/2019 at 1:28 PM. Helped by Ronald Wiggins.

Ronald Wiggins was helpful and very professional. He made my service call easy and fast. Great experience and look forward to my next visit for service at Pensacola Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Teresa on 9/9/2019 at 11:28 PM. Helped by Cynthia.

We went to Pensacola Honda on Saturday to look at new Pilots. Cynthia immediately greeted us and we told her what we were looking for. She sent us in the AC and came right back with a car for us to test drive. She was so knowledgeable and very friendly. Once we decided on a car, I’ll bet it wasn’t even an hour and we were out the door with our new car. The whole experience was a plus 10 compared to others! I hate sitting in a dealership waiting to sign paperwork. Highly recommended Pensacola Honda!!! Everyone was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Service

By Arnesia McIntyre on 9/9/2019 at 6:58 PM. Helped by Rachia Fields.

I got my car serviced and washed all within one hour! They have great customer service! It was my first time getting my 2019 Honda Accord serviced and everything was free!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car maintenance

By Everett on 9/5/2019 at 1:58 PM. Helped by Meghan.

The service for our 2018 lease Civic is great. Make an appointment drive the car in and the service staff take care of the rest. At end of service everything was explained to me and she check out was fast. Great value great service and a comfortable waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Found the perfect car at a great price!

By MBF on 9/5/2019 at 2:01 PM. Helped by Dean, Cynthia, Rocco.

Can't say enough about Dean Vette and his team at Pensacola Honda! Needed a car quickly to replace one that was totalled. I told Cynthia exactly what I was looking for and how much I could spend; she texted me options right away. She worked hard to find the newest vehicle with the lowest miles in my price range. Found the perfect car at a great price and she had it waiting in the VIP area when I got there. Rocco took us on a test drive and answered all our questions...even offered us lattes and cappuccino while we filled out the paperwork. We were out the door and on the road in no time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just leased a 2019 Honda Civic LX yesterday, September 2nd

By jwjgulf on 9/3/2019 at 11:23 PM. Helped by Matthew Campbell and Jake.

Everyone I met at Pensacola Honda was very, very nice, and helpful. My salesman, Matthew Campbell was extremely pleasant and helped me every step of the way. He's a "Good Guy"! The sales manager, Jake was also a huge help, along with being very extremely friendly. They did a good job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mitch Hayward is the best

By mnix on 9/3/2019 at 10:07 PM. Helped by Mitch Hayward.

Mitch Hayward is the best. He always takes care of any issue ,small or large, with a smile. Even if I show up without an appointment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Summer Sale

By Xojlyn on 8/29/2019 at 7:05 PM. Helped by Erika.

Usually I pay $100+ for oil, tire rotation etc. The summer saving sale saved me $40+ I will be back to get my service done here again. Thanks Erika!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Renewed Respect

By Mimi's Review on 8/23/2019 at 9:57 PM. Helped by Jeremy.

Many years ago I had an unsatisfactory experience with this service department.Today Jeremy, the service rep, changed my opinion. He was personable, professional and prompt!!! My suggestion is that he be promoted and cloned!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Trouble on 8/14/2019 at 7:07 PM. Helped by Jeremy Cameron.

Just a very excellent place to have your vehicle serviced. Very friendly, professional and the waiting environment is bright, clean and "QUIET"! No hassle, no bothers!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The place to go

By jguam on 7/24/2019 at 4:35 PM. Helped by Mitch always takes good care of me..

Always great service, everything explained before hand more than comfortable waiting area. I mean, when someone brings their Cadillac here to be serviced, there must be a reason.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

General maintenance and parts recall.

By M on 7/21/2019 at 4:56 PM. Helped by Jeremy Cameron.

The BEST place for service! Have dealt with Honda for over 15 years! Wouldn't go anywhere else! All employees amazing! My go to person is Jeremy Cameron! Super kind, personable, respectful, and honest! Appointments always on time! Jeremy keeps me updated while my car is being serviced. I usually wait on my car. Their new place is simply beautiful! Very clean, pleasant atmosphere! Lucky I have such a wonderful place to take my car in to be serviced! Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service Department

By Ettestad on 7/18/2019 at 2:05 PM. Helped by Jeremy and Zane.

I had to bring our Crosstour in for some more repairs and maintenance and as usual Zane and Jeremy were awesome. The dealership is always clean, friendly and they do great work. I always leave feeling valued.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Pilot on 7/16/2019 at 11:03 PM. Helped by Eric Patterson.

From someone who generally HATES the car buying experience and, therefore, keeps a vehicle for years, Eric Patterson was a delight to work with. He greeted us upon our arrival and listened with patience in my requests in search of the correct vehicle to suit my needs and desires. He explained the functions in detail along with the many options available. There is a learning curve when updating into a modern vehicle. His guidance was valuable. Angelica was thorough with the paperwork. Thank you

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

Not very good service

By judy on 7/12/2019 at 2:30 PM. Helped by unknown.

When we arrived to get a recall done 3 people came up and asked what we needed and never got help. Finally one rep helped us, it took 2 and a half hours to fix, which they had to go to another dealer for the part. They are not organized at all, especially if you don't have an appointment, which they told us we didn't need! Not good service at all!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service. Ryan B took great care of me.

By Mprovo on 7/10/2019 at 11:35 PM. Helped by Ryan Bolster.

I took my CRV in for service and Ryan B was awesome to work with. He showed me around the service area and took great care of my car. I would highly recommend going to see the folks at Pensacola Honda. I've used another local Honda dealer in the past and Pensacola Honda far exceeds what I've experienced previously.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally Amazing Experience

By Happymomma123 on 6/4/2019 at 12:41 PM. Helped by Ann Mann and Cynthia Sarikaya.

I’ve purchased 2 new vehicles in the last 2 years from Gary Smith Honda 2017 and Fort Walton Beach Toyota 2018 and the experience was very time consuming, annoying and the deception was constant. I dreaded buying another new car but I had no choice. Once I narrowed down the car that my son wanted I contacted several dealers by phone and emails letting them know I was in the market for a new 2019 civic hatchback. I started my journey at Gary Smith Honda with a test drive. I chose to not sit down and negotiate since it took 4 long hours of sitting and waiting before drove off with new car at last sale in 2017. So I decided to get OTD PRICE by internet before making a deal. I contacted Pensacola Honda by internet and Ann Mann sent me a quote as requested on the car I wanted. I knew a ball park figure I wanted to spend so the negotiations began. Other dealers wouldn’t send me a quote but said we can beat the current quote. Gary Smith Honda who I’ve purchased 2 new cars from wanted to beat the quote by a Measly 100 Dollars. Ann Mann not only beat her own quote to set the deal , she agreed to additions of accessories that other dealer had offered. When I arrived to purchase the car, the accessories were already added. She even had the windows tinted at no extra charge. The car was beautiful! My son and I were So surprised to say the least. Cynthia Sarikaya, our experience guide, took us for a test drive, showed how to work features on the car,,did paperwork ,new tag, met with service department for first Complimentary oil change and made my purchase,- all in less than 2 1/2 hours. Cynthia was so nice and professional. She gave us the VIP treatment. SUPER EXPERIENCE!!! HIGHLY RECOMMEND THIS DEALER TO ANYONE!!! I can’t wait to go in for my first oil change.👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchases

By Honda Driver 4 on 4/3/2019 at 1:33 PM. Helped by Steve, Jake, Angelica, Mitch, Ed.

We bought a 2019 Honda Pilot Touring AWD and a 2019 Honda Civic 4D sedan Touring on the same Friday. Awesome experience. Our salesman, Steve was always extremely helpful and explained everything to the smallest detail. Added some accessories to both cars and the service was great. All of the people we dealt with were top notch. Very customer friendly dealership. Thank you to all, Steve Asters, Jake (money guy), Angelica (paperwork!!), Mitch Hayward (service), and Ed in parts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went in for an oil change

By Advisor on 2/27/2019 at 1:18 PM. Helped by Ryan Bolster.

I got the oil change plus radiator drain and flush. Very helpful & professional.They explain what you need and how much it will cost. With an appointment you are in and out in an hour.

I would recommend this dealer.