Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4  
Friendliness
4.3  
Overall Experience
4.1  
Price
4.4  
Quality of Work
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer service

By Browneys60 on 5/23/2019 at 12:03 AM. Helped by Raymond Lister,Luis pena and Jonathan Beard.

I went to Penske Cadillac Buick GMC South bay yesterday because I have a current lease with one of there competitves and my lease is up in 2 months, I went after seeing the New Cadillac xt4 commercial and wanted to test Drive and possibly start a lease with them and guess what I was able to join the Cadillac family I am now the proud owner of a 2019 XT4 Caillac SUV thanks to Raymond Lister and Luis pena Jonathan Beard and his team for getting me Discounts and great customer service and my beautiful sexy XT4 I recommend Penske when you in need of buying or leasing a new Cadillac oh did I say they made me feel like family .and family and friends love my new SUV and I love it more... Thanks again Penske Family for your Great service and my 2019 XT4

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales department

By Beachbody on 5/21/2019 at 5:55 AM. Helped by Harout.

Recently I purchased two vehicles . The general manager harout was amazing. Gave me a great deal I didn't have to negotiate he did it all for me. Thank you very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Escalade

By ChuckS on 5/1/2019 at 5:17 PM. Helped by Raymond.

Raymond and his crew were awesome. Very easy to find a good deal and smooth transaction. Definitely recommend this dealership. Friendly and professional workers and good French vanilla.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smoking deal on my new Sierra

By chadithon on 4/28/2019 at 2:45 PM. Helped by Jim Galley, Caddy.

Jim and Caddy were able to work with me and get me into the truck that I truly wanted for a price that was not beat in Southern California. Penske is willing to work with you and get to a fair price to get a deal done quick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER with Jim!

By nikkiki on 3/25/2019 at 5:00 PM. Helped by Jim Galley.

Jim Galley at Penske Cadillac South Bay gave me the best car buying experience I've had yet! This was my 3rd time looking for a new car and had already leased within the GM family. I was preparing to return my 2016 Buick Encore as the end of term was approaching, and I was ready to move into the Cadillac family. Jim rewarded me for my loyalty, took care of my Buick a few months early, and got me into a 2019 Cadillac XT5. We test drove a used SRX (my dream car for some time), but once we got in the XT5 I was blown away by the updated technology and luxury feel of the crossover. He was super knowledgable, professional, patient, and friendly. Between the test drives and all the paperwork, we were at the dealership for a few hours, but Jim took care of everything along the way. The most important of all was that he was a family man, and he treated me like family from the second I walked in the door. I could not be more happy with my experience with Jim at Penske and my brand new car!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed in Every Way

By James on 12/2/2017 at 3:47 AM. Helped by Jesus Chaidez.

So many bad things about this dealership I don't know where to start. I contacted Penske interested in a used car they had listed on several sites. The internet manager asks me to come over and says he'll have the car ready for me to test drive. I drop by early the next morning and car is nowhere to be found. After a while, the rep claims the car is at the Mazda dealership getting service for 3 separate recalls and won't be ready for a week. Says he's sorry for wasting my time but that he'll let me know when it comes back. I said OK I understand...just call me when it's ready and I'll come by again. I wrote him an email stating the same. A week passes by and no contact or update. I notice the car listing was raised by $3k and shortly after taken off from all the listing websites. I asked the rep what happened and he says the car was sold on his day off. Based on the reviews here, I have no doubt that's a lie and I'll never know what really happened. Don't waste your time here. Take your money somewhere else where the staff treats you with respect and honesty.

I would not recommend this dealer.

Overall Rating

3.5  

2   Customer Service
4   Friendliness
3   Overall Experience
5   Price

Had some concerns, but they were resolved by management.

By M.N. on 8/22/2017 at 8:14 AM. Helped by I. S. and H.B.

We had a few concerns, but management corrected them. As a result, we got a great car, at a great price. We are now satisfied.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is how ALL GM's should treat their customers !!!

By CTS2016 on 11/4/2016 at 9:16 PM.

Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experience! It was quick, no hassle and everyone was friendly and knowledgeable. We met the General Manager, Catherine Sommerville, who personally thanked us for buying our Cadillac though them and made sure we were being taken care of. I will definitely recommend purchasing a vehicle from this location to my friends and family. Has a good atmosphere and the vibe feels really good

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE SERVICE

By Awful service/horrible work on 9/30/2016 at 4:19 AM.

Horrible service with the Body Shop & the GM. I HAVE TO OPEN CLAIM WITH GMAC and BAR. The GM of this particular dealership is a very rude and unprofessional person, after numerous conversations, complaints about errors on the workmanship of the body shop I was treated horribly and even racial slurs was thrown my way my insurance company still paid $10,000 for work relndered and I was stuck with $2,000 car rental due to the fact my car was in the shop for 61 days and still uncompleted the GM never apologized or did anything about it in a professional manner or concern. The district manager for this location should really be concerned

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the best Cadillac experience!!!

By SMASSOUDI on 9/13/2016 at 11:14 PM.

I wouldn't hesitate to recommend Penske Cadillac for your next new Cadillac! This dealer is on top of things! Their attention to detail is simply amazing! I dealt with Thomas Woolsey in sales and Cathy Sommerville, the general manager. Thomas configured my 2017 CTS-V order exactly how I wanted and Cathy (an awesome general manager) put my order in the very same day. The vehicle arrived quickly and I was in and out in about an hour with my new car. From the moment my order went in to the moment my vehicle arrived, Thomas was outstanding! He sent me email updates as my order moved through the entire production process and for an automotive enthusiast is a very nice and exciting touch. I would like to publicly thank Thomas and Cathy for an amazing customer experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dana Jack is the best!

By Sakedra on 9/10/2016 at 1:22 AM.

Fast and extremely friendly. Dana Jack was very knowledgeable and showed me every feature my Buick LaCrosse Premium II offered. I will definitely be back for my next car/truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience

By Mb on 9/5/2016 at 9:54 PM. Helped by Jesse Espinoza ..Sean ( floor manager).

Buying or leasing car can be stressful and overwhelming, but Dana Jack made this experience great. We went to look at a car and ended up walking out with a new one... Dana and the entire staff made us comfortable and at no time pressured us into anything. Jesse Espinoza was fast, knowledgeable and helpful in getting our paperwork ready. I would STRONGLY recommend this dealership especially Dana Jack , Sean (floor manager) and Jesse Espinoza if they are looking for a Cadillac, Buick or GMC. Thanks guys!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service Friendly Staff

By Big Wayne on 8/23/2016 at 3:36 PM.

Hands down best GM in the world made sure I was happy with my purchasing experience very nice lady even gave me a hug I'm so pleased with this dealer five star service clean comfortable environment gave me a brand new car for a loaner I just love this place and love the staff as well. Keep up the excellent work Cadillac Penske!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service!!!!!!!!!!!!!

By DLangella on 8/15/2016 at 10:49 PM.

We just purchased a new Platinum Cadilac Escalade at this dealership. Jonathan Beard and Dana Jack made our entire process a wonderful experience. No wasted time, extremely informative, and very to the point. We have purchased many vehicles in the past and none compare to this level of service. I highly recommend anyone looking to purchase/lease a Cadillac, Buick, or GMC to come to the South Bay Penske Cadillac dealership. You will not be disappointed. They even stayed open past closing to make our transaction happen properly !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We"ll be back

By Addie83 on 7/17/2016 at 3:25 AM. Helped by Sang Lee,Sam Gonzales.

salesmen could not have been more helpful very eager to please us in every way-- this was our fifth car from Penske--we will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Used car sales

By johnsonJP on 6/22/2016 at 8:09 PM. Helped by Andrea, Agustin, John, etc..

Purchased a used 2013 GMC 1500 at a good price. Very reasoable people to work with from Agustin in the internet dept to Andrea in sales. Easy to work with and willing to deal.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service here is HORRIBLE!!!

By cesart on 2/3/2016 at 2:29 AM. Helped by Gary Anderson service manager.

I definitely agree with all the other reviews on here. I took my 2014 buick enclave which I purchased there for faulty gear shifter that had bad clicking vibrations. Its under warranty and a week later it WASNT fixed. Gary Anderson their service manager claimed it was NORMAL! He was being condascending, unprofessional and a total jerk saying they wouldn't fix it. I've owned a cts and srx at other cadillac dealers and never had a bad experience. I have never felt so disrepected and unappreciated as a customer as I did there. Service there is horrible. Needless to say they lost me as a customer and I will take this up with their guest relations office for sure. Take your car to boulevard or martin Cadillac. They are courteous and professional there and have a much better team.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

False advertising two mystery trucks

By Blankcheck on 12/29/2015 at 5:43 AM. Helped by Herb,primo,Jon Beard, Dana, mike.

Herb passed me to primo both failed to email me spec sheets. Manager Jon B told me 2 trucks listed where on lot and would be washed. Trucks were never available. Drove 300 miles round trip to be passed off to two different sales men who also couldn't find mystery trucks for four hours. Waste of time and unprofessional establishment.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to deal with

By Buicklover on 12/20/2015 at 10:26 PM. Helped by Herb, Phil.

Went into the dealership to look at a new Buick. Phil and the manager, Herb took great care of me. They explained everything about the process and guided me through the purchase of my new Enclave.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this place

By Johny the legend on 12/20/2015 at 7:15 AM. Helped by Aaron Niko cathy.

Super humble and you young people love to go here.. I bought 3 cars from them!!! Thank you Penske I will be back to get another car for family

I would recommend this dealer.