Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Penske Chevrolet Outstanding Service

By PawsVette on 8/7/2016 at 4:34 PM. Helped by Lori Coffman, Diane, tristan.

I grew up in the environment of an award winning 5 Star Chrysler Dealership. I have a PhD in Administration and have trained teachers to work in today's corporate environment. I was traveling from the Upper Peninsula to Naples, Florida with a new Corvette and stopped at Penske Chevrolet for the 500 mile oil change. WHAT AN OUTSTANDING DEALERSHIP !! EVERY person with whom I had contact was polite, friendly, and professional. More dealerships should treat customers like they do. TAKE NOTE GM !! The service was All Star caliber from start to finish. I live in Naples, but if I were near Indy, they would be my "GO TO" dealer. I would like to single out Lori Coffman for her enthusiasm, knowledge, and courtesy. Tristan and Diane were also assets . Keep up the HIGH STANDARDS !! Thank you again for the A+ care my car and I received !! Dr. Stash Pawlinski

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the best service department in the city

By indyguy317 on 1/17/2016 at 3:05 PM. Helped by Chad Shepherd.

I've been here twice and I'm sold. I won't go another place for service. The best in town by far. I had an issue and Chad called me promptly, handled the issue promptly and I couldn't have been happier. I've been in market for a new suburban. Let's hope the sales department is half as good as service.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

sold used Dakota with saftey issues

By 2003HDXL on 10/31/2015 at 1:37 PM. Helped by Bill.

Bought a 05 Dodge Dakota 73k miles, was not service checked, had bad brakes, next day battery went dead, dry rot tires.dot date on tires was 2007 . have put over $800 dollar in truck the first month, new tires, brake rotors, calipers, brake line hoses, pads, drums, shoes, battery, the coolant resivor was dry, even the washer fluid was empty. they took truck in trade washed, changed oil and stuck it out on the lot for sale. buyer beware. look at the used vechile very close. took 4 weeks to get title and when title was sent it was filled out wrong , had to send back to be signed.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Didnt care

By Krug on 3/18/2015 at 1:24 AM.

Asked about truck, I was really interested... salesman said engine light on. I ask them to scan it and let me know. They didnt call me back on the engine light or consider by offer. one week later, they reduce price $200.00 from my offer. I went else where and bought a nicer vehicle. Didnt get a warm and fuzzy

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was my first time going to Penske Chevrolet and I...

By amos1955 on 3/7/2014 at 4:24 PM.

This was my first time going to Penske Chevrolet and I was blow away at how friendly and helpful Jered Hart was. When you go someplace new, your always concerned that you're going to be swarmed by sales people. Jered didn't come at me, but let me come to him. He was very laid back and approachable. I still had quite a bit of negative equity to roll into a purchase and even though he worked his best magic, the car payment I needed couldn't be obtained, no fault of his lack of trying. His next step, because he wasn't giving up, was to make some phone calls down the street to their sister dealer, Penske Honda and worked a deal for me on a lease with a payment I could handle. He went above and beyond for me and I have a new found respect for the stereo typical car salesman. You will find warm, friendly and knowledgeable people every step of the way. I have a friend for life with Jered Hart and all those involved in making this the best experience I've had with buying a car. Thanks Penske for making me feel at home!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

This guy has no respect for potential customers let alone...

By display3 on 6/20/2013 at 7:33 PM.

This guy has no respect for potential customers let alone elders. My wife and I were prepared to purchase our fourth vehicle just for around town and this Steve Savage blew it. He was very rude and pushy. This jerk main concern was trying to get my credit report and score then anything. I ended up going to Tom Wood and getting a Lexus SC. My wife and I just wanted something simple. Steve Savage needs to be fired.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super nice sales people. Concerned with my car needs....

By wilk489 on 12/8/2012 at 3:20 PM. Helped by Michael Wilkening.

Super nice sales people. Concerned with my car needs. Explained everything about the car I purchased. Stayed after closing time. Very personal and very transparent in the whole process of the car deal. Choosing the the car; buying the car and financing the car everyone gave me their best effort without haggling, bartering or arguing. It was a very good experience because like a lot of people - I do not like buying cars. Thank you Penske Chevrolet, also thank you to Jeff, Melissa and Ken.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Staff was very helpful and knowledgeable about the...

By kcar1 on 10/16/2012 at 10:27 PM.

Staff was very helpful and knowledgeable about the vehicles I was contemplating purchasing. I didn't feel pressure by the staff to make a decision right away.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am always treated with respect and courtesy when I...

By clsiue on 10/12/2012 at 1:08 AM. Helped by Ernie.

I am always treated with respect and courtesy when I bring my car in for service. The service advisors are honest and I rely on them to help me make important decisions regarding my car care.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

For the past several years I hve been visiting Penske for...

By KMerritt on 10/11/2012 at 4:20 PM. Helped by Scott Stevenson.

For the past several years I hve been visiting Penske for service for the suburban and the monte carlo. Wife and sons cars. Both vehicles have there own service issues and both are treated well by your service department. Most recently the suburban was in for a standars oil change which moved to tire rotation and collant flush fill and repalcement of several bulbs. All service needs were provided and no additional wait time. The Monte Carlo had a heating system leak the radiator was replaced along with a sensor which failed at the time of system final checks. Costly for a car with 180,000 plus miles but the son likes the car. So in short your service department does an excellent job of maintaining these vehicles with for me so I don't wory about there breaking down. Many thanks caring attitude of your technicians and represenatives allows me the opportunity to worry about other things not the son or wife and there vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We purchased our 4th car from Pensky Chevrolet today with...

By jholb on 9/26/2012 at 7:22 PM. Helped by Jered Hart & Aaron Richardson.

We purchased our 4th car from Pensky Chevrolet today with the same great customer service we've always experienced. We have purchased 4 new cars in the last 8 years from Pensky from 4 different salesmen and have always left happy. We got a fair trade for our car and were able to get our son a new car for college at a great price. Pensky goes above and beyond to find you exactly what you are looking for at the price you want to pay. Kudos Pensky and Thank You again! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently had a great experience at Penske and a large...

By Chris Bland on 9/14/2012 at 1:08 PM. Helped by Aaron Richardson.

I recently had a great experience at Penske and a large part of that was because of Aaron Richardson. I was in the need to find a used vehicle very quickly and he worked very hard to find exactly what I needed. He had previously helped my family on the purchase of several new vehicles and now has me as a customer as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My husband and I had a great experience at Penske...

By delks08 on 9/11/2012 at 2:59 PM. Helped by Aaron Richardson & Kent Boling.

My husband and I had a great experience at Penske Chevrolet! Both Aaron and Kent were amazing to work with. They both were very professional and answered our every question. It was such a quick and easy process. This was our first experience at this particular dealership, and it definitely won't be our last!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Aaron was great to work with. He worked with me to find...

By peteyeadon on 8/27/2012 at 12:28 AM. Helped by Aaron Richardson.

Aaron was great to work with. He worked with me to find the best car and deal. This is my 3rd purchased car with him and Penske. Great Service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought a new chevy equinox from penske chevrolet. I had...

By eburress on 8/25/2012 at 3:21 PM. Helped by Kent Bowling.

I bought a new chevy equinox from penske chevrolet. I had a great experience. I worked with Kent Bowling, who was very helpful. As a new car owner I had many questions. He was very informative and answered all my questions. I would recommend Penske Chevrolet to car buyers. Everybody was very professional. Great experience...and I love my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have been pleasantly surprised at Penske Chevrolet. I...

By dfleming on 8/23/2012 at 2:44 PM. Helped by Aaron Richardson.

I have been pleasantly surprised at Penske Chevrolet. I was a customer for 24 yrs at a local dealership basically because it was nearby. Last November I was in the market for a specific vehicle. One that had this but not that. Luckily, while randomly calling dealerships, Aaron Richardson answered the phone. I told him what I wanted, but said he would have to check around. A day later, Aaron calls with good news. He worked his tail off to get it exactly right! A month later I purchased another vehicle from Aaron. After receiving the same great service the second time, I will be buying from Penske for life! It's one thing for a company to do what is expected, but when a company exceeds a customers' expectations it's something special! Thank you and keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just leased 2 2012 Chevrolets 1 Equinox LS and 1...

By mike.mccain.5 on 8/21/2012 at 7:01 PM. Helped by Aaron Richardson,Bruce Heath.

Just leased 2 2012 Chevrolets 1 Equinox LS and 1 Silverado crew cab. We could not be happier with the staff and service we recieve at PENSKE CHEVROLET.They were very helpful and attentive to our needs. This is not our first time to purchase vehicles at this dealership. We are treated with respect and enjoy the sales staff very much .Penske Chevrolet service and sales excede our expationswith every visit !!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Ernie has always answered all my question and has gone up...

By doodlebugz_mom on 8/18/2012 at 7:44 PM. Helped by Ernie Alvarado.

Ernie has always answered all my question and has gone up and beyond to get my car repaired as quickly as possible so I would not be with out transportation for a long period of time. When I call in for oil changes or other problems I ask to speak to him directly. I had my car for almost one year now and love it even though it was a rough year with many problems and hope we have gotten all the bugs worked out now.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am very pleased with the service department, I...

By ddidion on 8/7/2012 at 3:52 PM. Helped by Rien Hazelwood.

I am very pleased with the service department, I receommend them to everyone. Friendly and professional, I appreciate their work and the fact that I am provided excellent service without an appointment.

I would recommend this dealer.

Overall Rating

4.0  

4   Price

Great service, warm welcome, personable employees and...

By greatgeno on 7/27/2012 at 12:59 AM. Helped by Do not recall.

Great service, warm welcome, personable employees and most of all work was performed in a very timely order even though I had not scheduled an appointment.

I would recommend this dealer.