Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Not refunding my canceled warranties

By Redd on 9/16/2018 at 12:51 AM. Helped by Helen.

Helen at Penske keep telling me my check is in the mail all Helen keep telling me lies. I will never sent anyone to that dealer for a car and this will be my last Chevy I purchase I will be going to channel 4 to expose what they are doing to me and also a lawyer

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice dealership

By Taylen Bella on 1/11/2018 at 3:02 AM. Helped by Tony Hardy.

Thanks to Tony Hardy for his hard work. Bought my honda pilot in December and the process was easy. I appreciate Tony' s help. Good guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thanks Leah for my 2018 Equinox!

By NIKKIS REVIEW on 1/6/2018 at 4:12 PM.

Leah was energetic, friendly and more importantly was exceptional after the transaction was complete. Her follow up was amazing! Thank you Leah for making the purchase of my 2018 Equinox such a positive exoeruence...you are helping redefine the image of car dealerships and what a sales rep can be!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A breeze in car buying,,

By DLT on 1/6/2018 at 5:20 AM. Helped by Rey Torres.

The salesman at Penske , Rey Torres was the nicest and helpful salesmen ever, answered all my questions and helped through the whole process. I strongly recommend this place and Mr Torres.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best time I had in a long time

By Grenhas1969 on 12/31/2017 at 4:50 PM.

Nelson Rios was very helpful and friendly during the time we spend at Penske Chevrolet . Everything we need it to know he explained and and made it clear to us.I will definitely recomend him to family and friends.GREAT!! Exprerience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall service

By Mike r on 12/27/2017 at 6:14 PM. Helped by John booze.

John does a good job I would recommend him to all he is friendly and knows what he is doing it was a pleasure to meet him

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Black out edition Silverado

By Art Martinez on 12/26/2017 at 4:55 PM. Helped by Rey Torres.

I am very pleased with the service we received at Penske Chevrolet. Thanks to Mr Rey Torres. Rey allowed us to take our time to look for the truck we really wanted. After we picked out our truck, Rey and the rest of the management staff helped us with an affordable payment plan.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Awesome experience!

By Johnny on 12/22/2017 at 7:27 PM. Helped by Mark Wagner, Kimberly Amaya.

Penske Chevrolet of Cerritos was having a year end special on 2017 Impalas, so my wife and I started to drive there from Thousand Oaks with an arrival time of about 6:30pm on a Saturday night. Decided to call ahead. Asked for Mark Wagner (had read some good Yelp reviews). He took my call and I let him know what my interest was in their inventory (3 Premier 2017 Impalas). Even though he was getting off from work after a full day; Mark canceled his dinner plans, retrieved all three cars (having them cleaned) and parked them together so that we arrived, I could compare/contrast between the three. Mark was extremely pleasant, exceptionally easy to talk with about the different options between cars. He was amazingly knowledgeable about the vehicles. We went for a test drive in the car of my choice. On to price negotiation. It was so quick and easy! The best part was that Mark was able to achieve my target price without a "sales manager" taking over. Once the price was agreed upon, Kimberly Amaya was ready for us in finance. This was also a very pleasing experience. She presented all of her information pleasantly and professionally. Once the paperwork was processed, Mark Wagner was waiting for us to review the car operation (mostly OnStar) as well as show me the controls and technology. Because it was a Saturday night, there wasn't anyone to truly detail the car. Without any problem, Mark was able to get approval for me to get a detail at my own car wash in Thousand Oaks and submit the receipt for reimbursement. This was also above and beyond what I have experienced with prior dealerships. The car was mine at 9:30PM. Only 3 hours from beginning to end; the fastest time ever in purchasing a new car. No BS, this was the very best experience ever with a dealership! I am 57 and have bought new cars for myself and family for 30 years. I highly recommend that you request Mark Wagner for your sales representative. You will not be disappointed. I know that there was a manager behind Mark whom, unfortunately I did not meet, but I thank them as well for the ease of negotiation and for allowing me the extra detail at my preferred car wash. Overall, I rate Penske Chevrolet of Cerritos an 11 out of 10. What a great experience. Thank you Mark and Kim!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Volt

By Volt2017 on 12/21/2017 at 2:48 PM. Helped by Adrian Martinez.

Leah Sneed was my sales person. Very thorough and very helpful, you gotta see her when looking for a vehicle. She helped us, and she can help you as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch sales representative.

By lbkevo on 12/17/2017 at 5:57 AM. Helped by Bill Rogers, Sales and Leasing.

Bill Rogers was my sales professional. He was very thorough and explained all questions I had about the car I was wanting and how the process would go forward. Bill was easy to talk to and there was never a time that I felt pressured by him or any of the other employees at Penske Chevrolet. In summary, doing business with Bill and also Scott in the finance dept. was outstanding. I would not hesitate recommending Bill and Penske Chevrolet of Cerritos to my friends and family.` The only issue I had with buying the car was on vehicle delivery. Not sure where or how the vehicles are stored prior to sale but this car was very dirty especially under the hood. There were a large number of large spider webs all throughout the engine compartment and cowling. The area was also extremely dusty and a little grimy for a car with only 5 miles on the odometer. The interior was also dustier than it should have been. Service did wash the car and it had a full tank of gas when it was delivered to me. One more point I'd like to make regarding the delivery process is that Bill did an excellent job of explaining how things worked on the car and all of the safety issues.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy, from beginning to end.

By Tom on 12/12/2017 at 4:25 PM. Helped by Bussey Ellis.

Bussey Ellis, the sale rep, actually called me as soon as they received the car I was looking for. My wife and I went to Penske Chevrolet, and within a short period of time, we were the owners of a brand new Chevrolet Bolt. Good job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!

By Makemom on 12/15/2017 at 3:36 AM. Helped by John Booze.

John Booze took care of all my concerns and found ways to get me the best deals on my service. I'm definitely a happy camper!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on 2010 Equinox

By Soriano,peter fullerton on 12/14/2017 at 3:24 PM. Helped by Cesar Herrera.

I have been going to Penske Chevrolet for services for many years now. I like that I can set a date and time for service and go in to a great running operation. Today’s work, I was helped by Cesar Herrera. I went in with my car at 100000 miles and they performed a multipoint inspection to see if there were any issues besides the routine oil change. Cesar kept me informed on progress and within a short while I was on the road feeling that my car was in great condition. I do recommend Penske Service for all your repair and maintenance needs.Peter Soriano Fullerton.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service of 2017Malibu

By Marie70 on 12/13/2017 at 5:24 PM. Helped by Carlos Olivares.

I have loved doing business with Penske Chevrolet's service dept for the last 5 yrs. Carlos Olivares was very professional in handling my needs. He demonstrated his knowledge as to what I needed on this service and what I would need on my next service. Having this information helps me plan my finances.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchased 2014 Chevy Impala

By Harvardmom on 12/14/2017 at 7:37 AM. Helped by Mark Wagner.

Thanks to Mark Wagner I purchased my son his dream car . Mr Wagner was able to get us a great deal. He is very professional, was patient answered all my questions I highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well taken care of .

By Aholland on 12/12/2017 at 11:45 PM. Helped by Joseph Lee.

Joseph Lee worked hard on my deal and got me in the car i wanted . He fast and got me in my vehicle and on the road to work in just a few short hours of time . Great guy friendly stay made me feel comfortable there I’ll surely be sending friends and family there for business.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

2017 Corvette Stingray service

By 1yoli on 12/11/2017 at 7:14 PM. Helped by John Booze.

John Booze was friendly and helpful. It would be better if after my car was serviced they wipe down and clean up the dirt and prints left behind. My car had fingerprints on the driver side door and window and there were dirty shoe prints present. I don't expect white glove service but the dirt left behind was pretty obvious. Don't hesitate to contact me for any questions. Thanks so much Cerritos Penske Chevrolet!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never Again

By Professorpirate on 12/8/2017 at 2:31 AM. Helped by John Booze.

Bought a 2016 Malibu and in less than 18 months, I've had four major issues with the electrical system. Took it in yesterday due to an issue with the Stable-Track system. They "replaced" two sensors. Today, the car died on the road and they claimed that the battery (not under warranty) somehow went bad in the 12 hours it was out of the shop. They tried to get $353 for a new one but "settled" for a $100 "deductible"/ransom Crooks and liars. Stay away!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great all around service from Start to Finish

By Sonic2017 on 12/7/2017 at 12:33 AM. Helped by Dominic Nguyen, Kimberly Amaya.

I went in to Penske Chevrolet in Cerritos after looking through their website and starting an e-email conversation with Dominic Nguyen, Internet Sales Rep, and met with him Thursday to finalize everything. Dominic was very helpful and knowledgeable and while he was taking care of checking on my trade in, he would still take the time to check in on me to let me know where we were in the process and that the Finance department was just getting all the paperwork ready to go and would be there shortly to sign off on the documents. Once he got word that the paperwork was ready he brought in Kim Amaya, Finance, and she brought me to her office where all the paperwork was ready to go. She kept the process moving and very lighthearted, you all know how boring that can be with just someone sitting across the desk saying sign here, sign there and initial here. She explained everything and was very pleasant and easy to talk to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attentive and efficient

By Daneeyoo on 12/2/2017 at 11:31 PM. Helped by Tyler England.

Tyler England really helped me out by selecting a new car that would suit my needs. He made sure we had everything we need. He worked with my dad and I, and gave me my first new car making me leave the dealership satisfied in every way.

I would recommend this dealer.