Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!!

By CRC on 9/26/2018 at 1:39 AM. Helped by Justen Swett.

I’ve been going to the service department at this dealership for many years now and Justen has always taken great care of us!! His honesty and knowledge are very much appreciated!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service!

By ja on 9/15/2018 at 12:02 AM. Helped by Justin.

I have 3 KIAs and I have them all serviced at Peoria Kia. Justin takes great care of me! I would recommend him and the service department!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I've had very good experiences with their service department

By LAB on 8/27/2018 at 5:38 PM.

I've had very good experiences with their service department. They have performed all of my warranty work and oil changes (not that I've needed either very often). Each time, they were friendly, helpful (not pushy) and they finished the work quicker than expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service & facilities

By gninaz on 7/4/2018 at 1:02 AM.

i’ve been a customer for 5 yrs. victor sold us a Soul and we’ve been very happy with it. the service people are great.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Worst Place to Buy A Vehicle

By Not Happy on 6/20/2018 at 1:11 AM. Helped by They all know who they are.

This was one of the worst car buying experiences I have ever had, I would not recommend this Dealership to anyone. Very bad customer service, the whole process was a mess!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Service Department

By MO5756 on 5/22/2018 at 10:56 PM. Helped by Larry Orris.

Brought my car in for a recall and service. Larry was my service advisor, he kept me informed of my car's progress. He was professional and helpful through the whole process. I hate bringing my car in for service at the dealer, I always feel like they are trying to sell me things I don't need. Larry helped me get the things I absolutely needed and we held off on somethings that I could do next time. If you ever need service on your Kia, bring it in to Larry at Peoria Kia, he will treat you like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice and easy

By Bobbychan on 5/8/2018 at 4:53 PM. Helped by Justen.

I made an appointment to have my Optima recall performed. Did a night drop and was notified my vehicle was ready before lunch. When I came to pick up my vehicle, it was washed and ready to go.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Read before considering buying

By Sierrawoods927 on 5/3/2018 at 3:12 AM.

Worst customer service I’ve ever experienced. Such DISRESPECTFUL AND SEXEST personnel I have ever had the misfortune of working with. Earl Stanley apparently never works when questions need to be answered, Brett Wian consistently tells me I am mistaken but when my Fiancé calls it’s a way different story and he’s correct with the same information. Tom Ardo states I got a promotional deal NO ONE know about except Earl who never works and that had me pay $500 for god know what for. SO DISAPPOINTING. Already been in, in person one time. How many times will it take? To be continued.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always on time and professional.

By Tracy9481 on 4/26/2018 at 7:09 PM. Helped by David.

Scheduled oil change online and then did the overnight drop. Easy peasy!! Service department is always professional and courteous! Like the online benefit. Bought the car here too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and helpful

By Fallgrl1012 on 4/15/2018 at 6:22 AM. Helped by Jacqueline.

Went in for recalls and software updates, plus an oil change and tire rotation. All done within two hours and great communication. Thank you for the speed of service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Missy2koa on 3/22/2018 at 5:24 AM.

My experience at the dealership was awesome. I was greeted when I drove up to the service department and was taken care in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First visit

By DB2018 on 2/28/2018 at 2:42 AM. Helped by Larry Orris.

Took my new Kia in for its first regular service. Everyone was courteous and prompt. My car was delivered to me quickly, and it was clean and ready to go. No complaints here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Customer Service

By SAH99 on 2/25/2018 at 3:42 AM. Helped by David Daeffler.

David Daeffler was my Service Consultant. Excellent service, very personable and attentive to my issues. Went the extra mile to check on an issue that turned out to be caused by a faulty install from another company (not KIA) - even took photos for me that I could show to them. Would recommend this service team with no reservations. Would give 10 STAR rating if that choice was available.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Destini1 on 2/3/2018 at 2:02 AM.

Dominic Ochoa was my sales man did great care knew exactly wat I was searching for great service we were in and out in no time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change and Battery Replacement

By kalexand16 on 2/2/2018 at 1:34 AM.

The service manager was very nice and thorough. He made sure everything was taken care of and got my car in quick for an oil change and to replace the battery that was under warranty. I was having a bad day due to a dead battery but was pleased when they didn't try to refinance my car or do some sales pitch. I actually didn't buy my car at this dealership, but wish I had now. They are the best Kia dealership and they value your time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lexay18 on 1/16/2018 at 6:36 PM. Helped by Justen Swett.

My engine had a recall on it and I felt completely out of control when I did not have a car. Fortunately, I brought it into Peoria Kia and right away Justen greeted me and assured that everything would be alright. My car was checked in and within 20 minutes I was told that Kia would be giving me a rental until my car was finished being serviced. Justen made sure to call me as soon as they received a new engine to keep me updated and made sure to call me and let me know it was ready for pick up. I was never left in the dark about when my car would be finished and the customer service from Justen was superb. Highly recommend the service departmet over at Peoria Kia!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service

By Christopher Villeda on 12/1/2017 at 5:43 PM. Helped by Justen Swett.

I went in without an appointment and still got out sooner than promised, fast work and professional definitely check them out. I'll be coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Purchase at Peoria Kia!

By Karpurkia on 11/12/2017 at 11:42 PM. Helped by Jon Vontesmar.

In 2016 I bought a new Kia Soul from Peoria (Az) Kia and my salesman was Larry DeEnnis. He was hands down the best Auto Salesman I have ever dealt with. To sum up my purchase it was EXACTLY 1hr and 11 minutes from when I pulled up in my car to when I drove off the lot with my new car! Unheard of! This dealership just gets it....customer service, attention to details, very pleasant experience (IKR...from a CAR DEALERSHIP???) Larry's the BEST! Fast Forward to today (11/12/2017) I just traded in my 2016 with only 11,700 miles on it for a 2017 Kia Soul....same color, 20 miles on it, they DROPPED my monthly payment amount, and a full tank of gas! Jon Vontesmar was my salesman (part of Larry's team) and the same result>SUPER satisfied! Great job Jon! Major kudos of course to the superstar of Auto Finance Mr. Brett Wian, absolutely hands down the best in his field! These gentlemen (plus all of the support personnel) make buying a car absolutely painless and worry free! No one should ever buy a car from anyone but these folks at Peoria Kia! GO HERE FIRST!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

professionalism at its best

By KIAKEY on 11/9/2017 at 7:33 PM.

compliments to Larry DeNinis sales professional,who was honest and upfront about the vehicle I was seeking to purchase, he made it his personnel goal to negotiate and acceptable deal between both parties, dealership and myself. I didnt have to deal with every person in the dealership that day, just to negotiate, what a relief. It just happened that the vehicle I was seeking was at another dealership which he was trying to obtain for me, when that fell thru he was able to retrieve another vehicle from California. When it arrived several days later he made sure all the items in the deal was taken care of by the service dept, Valerie Pele. I do believe that my KIA will stand up as good as the sales person Larry did for me. As for my service advisor Valerie, who organized the details for my Kia KUDOS to her for being genuine and very professional in dealing with her, getting thing done is a timely manner. She had my vehicle done before promised time and waited on her own for me to pickup the vehicle and given an in service on items placed on vehicle, that's going that extra mile for her client.. THANK YOU..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone there is just so friendly and Victor my salesman he

By Silly silver on 10/6/2017 at 2:30 AM. Helped by Victor my salesman he's the best.

I love my Kia dealership this is actually my third vehicle first the Sportage and now I have a 2014 and a brand new 2017 Kia Forte I love these vehicles there safe affordable beautiful and the people at the dealership or just outstanding always so friendly the place is always clean and my salesman Victor he's the best

I would recommend this dealer.