Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

2.5  

1   Customer Service
3   Friendliness
1   Overall Experience
5   Price

ACTIONS speak louder than WORDS

By truthfull1 on 3/31/2019 at 10:44 AM. Helped by Scott H, sales manager(no name).

worked internet price with Scott, went to dealership with trade-in and worked out deal. Told him I needed to call other dealer I had worked with just to let them know. This was my wife's trade and after speaking with her, she wanted other dealer to appraise the car. The other dealer also needed to see the vehicle. I explained situation to Scott and this is where it turned ugly when the sales manager got involved. The sales manager informed me "we" had a deal so my response was I had signed nothing and that my wife wanted her vehicle appraised by other dealership. The deal wasn't off yet. His actions were pissy, he turned and mumbled something,walked into glass office and made some remark to group that were inside and they all laughed,clapped and cheered. When he came out with my keys I called him on it and his response was "what, I'm just getting your keys" and walked off. Never got his name, no introductions whatsoever. I shook Scott's hand and explained what had just occurred was totally unprofessional then left dealership. Peoria had the better price. I bought new vehicle this day elsewhere. For me, Principles are better than price. I was always taught "actions speak louder than words", this could not have been more true. This particular sales manager needs to realize it is we the CUSTOMER that are responsible for his handsome six figure salary.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Conceals known issues with used car

By Joe1989 on 12/12/2018 at 8:35 PM. Helped by Alan, Nick.

This dealership actively concealed mechanical issues with a used Avalon they sold to me recently. I was not told about the car’s issues which amounted to about 20% of the vehicle’s value. After confronting the dealer, they admitted they knew the part was broken but refused to replace the part for free or to take the vehicle back. I am now suing this dealer in Peoria, case # 18-L-292, for consumer fraud Joe H.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A complete frame replacement on my 2007 Tundra

By tundraboy on 11/30/2018 at 8:30 PM. Helped by Jackie Farris, Service Manager Dan.

Service was excellent, they went above and beyond what I had expected. The new Service Manager(Dan) is very knowledgeable and professional. I had problems before, but with the new manager things seem to be running smoothly. The mechanic did an excellent job, and my service rep(Jackie Farris) gets 5 stars....Great Job!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Non disclosure

By Muggs on 11/19/2018 at 10:42 PM. Helped by Misty Tunguska and Andrew Van Heuklon and Dave another sales manager.

I went to buy my forever car from this dealership and told the sales associate Misty that I wanted a luxury car with automatic start, heated seats, leather interior etc. she showed me the Camry xse and it was very nice, although it didn't have some of the things on my list I asked her if it had automatic start and she said yes it's an app on my phone, I just received and email that my trial automatic start and other features are over and that I would now have to pay for these. I would have never bought the car for this reason. Never once was it disclosed to me that it was a trial period and I feel it is such a fraudulent practice to make a sale. They offered to buy the car back but way less than what I paid 6 months pryor. I've been in sales for 30 years and I'm all about full disclosure on everything so there are no surprises. Now I'm stuck with an expensive car that has none of the options that were the most important to me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Check my undercarriage

By Go Prius on 11/1/2018 at 1:15 AM. Helped by Aaron Davis.

I am always treated with respect, listened to and proper work is completed. This time I ran over a metal object and was concerned about damage. The representative showed me what happened to the car and advised me on what to do about it. I was there almost 90 minutes, but it was worth the wait.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

glass coat

By 20camry18 on 10/30/2018 at 6:35 PM. Helped by Luke Keene.

I expected a great job and I recieved a great job. Glass coat was geat, hopefully it will last for as long as I own the toyota camry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The staff was very responsive to my needs for service.

By sallor on 10/27/2018 at 1:52 AM. Helped by AAron.

I took my car in for an analysis without an appointment when I experienced difficult in starting it. I was given prompt service and a through analysis of the engine and battery to determine the problem. It turned out to be a defective cell in the battery, which I purchased a year earlier. I was give a new battery via the warrant at no care. Very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

New car purchase

By 20camry18 on 10/25/2018 at 10:33 PM. Helped by Luke Keene.

Purchased a new 2018 Camry in the color and engine I wanted thanks to the extra effort Luke did by finding exactly what I wanted from another dealership. To me this going above and beyond. He'll be my go to man if when needed. Thanks Luke

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

12,000 MIle Service

By The Weatherman on 10/25/2018 at 7:59 PM. Helped by Jackie Farris.

Jackie was great as always and they quoted me a 90-minute service time but it was only a 53 minute service time, so they continue to excel in all they do. My only minor complaint was the Cappuccino was only half filled in my cup. #firstworldproblems LOL!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

30,000 Mile Service

By Jo on 10/23/2018 at 10:24 PM. Helped by Aaron Davis.

Brought my Highlander in for regular service. Very friendly staff person Aaron. Waited for the work so happy to have it done in an hour. All work was clearly explained.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10,000 Mile Maintenance

By Don on 10/23/2018 at 7:07 PM. Helped by Jackie Farris.

The service writer, Jackie Farris, was friendly and informative. She explained what was going to be done to my vehicle before I signed the paperwork to authorize the work and she explained what was done after the service was completed. The service was performed in a timely manner and my vehicle was returned to me in clean condition. I am happy with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience

By DIANA on 10/20/2018 at 10:12 PM. Helped by Larry, Ann. don't remember other service lady's name.

Nice friendly employees. Nice Pearl cafe to wait in. Work done in a nice amount of time. Had soda and popcorn a d got car washed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Amanda Pratt explained everything in detail

By avalon lover on 10/17/2018 at 12:13 AM. Helped by Amanda Pratt.

Had a coupon for a "free Fall inspection" - everything checked over & a car wash included! Tires were recommended bu no pressure to buy - just an explanation of the condition of my tires.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New tires and alignment

By Ron golfer on 10/9/2018 at 7:46 PM. Helped by Amanda Pratt.

The tire replacement and necessary attendant alignment was performed in the kind of swift, professional, and thorough manner I have come to expect with Peoria Toyota. Service had arranged a loaner for me since the process required nearly 3 hours. However, I did not take advantage of the loaner as the very adequate, comfortable, and well equipped customer lounge makes the wait nearly enjoyable. Ron Scalf

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By woodworker 4 on 10/5/2018 at 7:13 PM. Helped by The lady in the service department..

I had an appointment and they were ready for me. They kept me updated about anything else I might want to have done. The wait was very short and I was treated very well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My visit could not have gone more efficiently.

By Toyota Jim on 10/2/2018 at 6:28 PM. Helped by Aaron Davis.

I was greeted by the service write right at the scheduled time. He listened to my concerns and described they would be handled. I went to the waiting area where I enjoyed a cup of fresh coffee and some pastries and read until the service writer returned to tell me the work had been accomplished. He described what had been found and what had been done to correct the problem. It was accomplished in very short order. The check out was short and sweet and I was on my way. Things could not have gone better. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used vehicle purchase

By RAV4 owner on 9/25/2018 at 1:26 AM. Helped by Annmarie & Adam.

Ann helped me find a vehicle that I love. Adam made the financial aspect efficient. Good people & place to buy a vehicle from. Great dealership in Peoria. No need to go anywhere else..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service - 5000 mile check up

By bebber on 9/27/2018 at 1:21 PM.

excellent - fast - courteous service - we always are well taken care of by everyone at the dealership. we have purchased four cars at Peoria Toyota and could not be treated better!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire replacement

By KWilliams on 9/23/2018 at 8:03 PM.

I have a 2018 Rav4, I had a slow leak in a tire. I took it in, found out it was covered under the warranty I purchased. They ordered a new tire, it came in the same day and they replaced it for me - wonderful service! This is my 4th Rav4 - Love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By tomscars on 9/22/2018 at 5:33 PM. Helped by Amanda.

Always great service and friendly. Love the free car washes. We will continue to bring our 2017 Prius there for service. Also appreciate working with Salesman Joe Ziegler

I would recommend this dealer.