Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome place

By Crisitna on 7/18/2018 at 4:14 PM. Helped by Frank at servce pull up counter.

Love Pepe Cadi would no go to another location. White plains have always been good to me and my Cadi family. Always on time, always efficient and always friendly ! Jason my Service rep is always knowledgeable and friendly Frank the minute I pull in to the minute I pull out he is always smile’s and hellos and goodbyes he is awesome ! They really know how to take care their customers !!! My truck is always cleaned at pick up!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Worth the wait

By ANS10552 on 7/17/2018 at 4:05 PM.

Brought my car in for service on an emergency basis because I had purchased the extended warranty from GM. The repair took a few days, a bit longer than I had expected, though in their defense, I had no appointment. The repair was done well and everyone was pleasant and professional. A great place with great staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Sales

By Bling237 on 7/16/2018 at 11:01 PM.

Very attentive to my needs it was a good car buying experience easy and quick in and out. Definitely go to Pepe for your next Cadillac.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Accommodating

By Libertybound on 7/14/2018 at 3:09 AM.

John was very helpful and patient. I asked him to give me a call if the sale fell through on the jeep liberty I saw on Edmund.com for PEPE and he did! If I had a complaint it would be with the service dept. because the AC was running when we test drove the car, nice and cold, but when we drove it home only warm air. I contacted service for a Monday appointment and got it BUT they are giving me a two day window for the repair. Unacceptable for a car I had for an hour.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Not totally satisfied

By Skokian on 7/13/2018 at 5:15 PM.

My experience prior to the delivery of the car was great, but only to be blemished by the presentation of a dirty vehicle. It was supposed to be detailed, as was told, and it was never done. This is unacceptable and no matter how it is looked at, perception is everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tip Top Inspection

By SRX2012 on 7/11/2018 at 2:19 AM.

I was greeted as I walked into the office by my name. My car was taken in as soon as I walked in WOW!welcome . This was going to be a great day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales and Service

By Gigi1125 on 7/10/2018 at 7:51 PM.

My sales representative was very informative and thorough with the description of the vehicle and the scheduled date of delivery to the dealership for my pick up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By Joe on 7/10/2018 at 7:22 PM.

Very satisfied with the service. Coffee service would have bee improved with better selection of breakfast snacks. All that was provided were chips and granola bars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great exclusive and professional service

By Sanny Hill on 7/8/2018 at 3:49 AM.

When I make the Apoitment The serviré. Department answer quickly and very professional the costumer service representative take time to explain and the work the have done in the car was excelent that’s why in say Thank you for you service and great work that have done in my car congratulations great job I’m completely satisfied I recommend it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Center

By RON on 7/6/2018 at 3:52 PM.

Excellent Service Center! My Service Technician Sam Kwartler, did an excellent job of performing exactly what we sat down and agreed my Cadillac needed to have done. A loaner car was ready and waiting for me which made my life so much easier. This is a top notch service center and I will bring my Caddy here anytime it requires service.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
5   Overall Experience
2   Price
4   Quality of Work

Good and considerate.

By Robsax on 6/28/2018 at 1:27 PM.

Service was good...the rep very professional and courteous. Everything starts and ends with the service rep. Jadon made the experience much more pleasant and professional than any other in the past. His personality is perfect for customerservice. The best by far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Jabes62 on 7/4/2018 at 12:33 AM.

Jasson Liriano made my complicated service visit a breeze, he did an excellent job putting all the pieces together. He arranged a great loaner and continually updated me via email as the process was completed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like Royalty

By Lynnie's 1st Caddie on 7/3/2018 at 7:50 PM.

Purchasing my XT5 was an all around a great experience! I worked with Rick Maher. No pressure! Very informative and easy going. Everyone that I met there was very gracious from Patty the receptionist to Robinson in management and Jason in Service. I would highly recommend Pepe Cadillac to anyone considering buying a car of this quality.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Traded in my Chevy for a Cadillac-ac-ac-ac-ac-ac

By Zizzy on 7/3/2018 at 4:44 PM.

Lease was almost done on my 2015 Traverse. I figured I'd check out Cadillac even though I was convinced it would be out of my budget. My sister is a long time client of Pepe's Mercedes dealership so I gave Pepe Cadillac a shot. Long story short, I worked with John Gerardi and he found me a lease on a 2018 XT5 that was lower than what I was paying on the Traverse. No sales gimmicks. Gave a straight price. Worked to find a few incentives and leased me a car. I only hope their service department is as professional as their sales.

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

My first service experience

By Jong804 on 7/3/2018 at 4:28 PM.

Thank goodness that finance Manager Robinson Rodriguez was present during the pickup of my 2015 CTS and assured me that the problems that I brought my car in for service would be addressed again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience all around, Top notch!

By Cedematteo@gmail.com on 7/2/2018 at 7:01 PM.

Frank was outstanding. We didn’t feel pressured working with him. He had all the answers. Completely reviewed the car with us! Very happy allaround

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Ron Bald does it all

By Dino sore on 6/30/2018 at 12:41 AM.

Steering column making noise. Nothing done .brakes squeak in morning, told washing car too much washing grease that gm uses for quick fix out of calipers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying my CTS

By antcaddie on 6/28/2018 at 11:54 PM.

John Gerardi is probably one of the best salesman that I've dealt with at Pepe Cadillac. He goes the "extra mile" that leaves a great impression on both him and Pepe Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant, professional and productive

By srx2015 on 6/29/2018 at 1:40 AM.

Pepe Cadillac has been our go to car dealership for some time now. I have referred family members to them and will continue to refer people there in the future. Our experience there is always a pleasant one. We are met with friendly staff and are always treated with respect and the utmost professionalism. David Persaud is our salesman and he always goes out of his way to make sure we are 100% satisfied and does not let us leave until we have what we need. The service and the expertise of Pepe Cadillac is outstanding and I would recommend going there if you are looking for the best service when looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Plesant friendly atmosphere..

By Larryluck13 on 6/27/2018 at 1:51 PM.

From the time i walked through the door at pepe.. Its no strees no pressure buying a car.. The staff is warm and friendly offering you coffee, tea,water or a snack. There is no pushy sales staff here.. Ive been dealing with pepe for years and only deal with one sales person David.. This guy is amazing & gives the customers exactly what they want... I just bought a 2014 ATS as a second car & the experience was painless..

I would recommend this dealer.