Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Charliez on 12/14/2017 at 3:52 PM. Helped by Carlos road service technician..

Very helpful No attitude Great communication Prompt Responsible Gift receipt given which is nice specially that it help with the repair cost PEPE Cadillac is just all around awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Mauri1989 on 12/12/2017 at 2:54 PM.

Have to say, had a great impression in the dealership to the service, to the people that work there. Jasson was a great help with the service to the Manager Mr. Rodriguez, they made you feel like you are at home and your vehicle is safe with them. I’m happy I choosed PEPE! Thank you guys again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By victorscaddy on 12/5/2017 at 5:53 PM.

stayed with me until the right price & car was achieved. I went to other dealerships but found Pepe to provide the best price & customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Highline510 on 12/3/2017 at 4:23 AM.

Great experience, very professional,quick service. Jasson service advisor great communication and very professional. Will highly recommend services. Thank you for your service on my Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By michael on 11/30/2017 at 5:20 PM.

everthing was great I would recommend this dealer ship I got a loner car no problem sam was good getting back to me everting ewas great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Happy Gilmore 123 on 11/30/2017 at 11:56 AM.

Everything was done just as expected.and Sam and Ron is why I would keep coming back to Cadillac.They even excepted my service coupon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Maintence Visit

By Mitch on 11/28/2017 at 3:49 PM.

Service appointment made with ease. Professional friendly clean and easy service visit. No hassle and courteous. Loaner car available. Called when vehicle ready for pick-up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant easy transaction

By Monty on 11/28/2017 at 12:02 AM.

This being my third purchase from Pepe Cadillac I have nothing but rave reviews everyone is pleasant to deal with I get exactly what I want no complaints

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pepe gets an A

By Yonkersgirl on 11/27/2017 at 5:03 PM.

I purchased my 2011 CTS at Pepe and I would not think of servicing it elsewhere....not even for general maintenance. Check-in is efficient, and turnaround time is good. If they need to keep the car longer than anticipated, they offer a loaner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By blkvet95 on 11/25/2017 at 4:29 PM.

This dealership goes the extra mile with fast courteous service always with a smile. They definately make the effort to please the customer every time. Will be having our 2017 XT5 detailed soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personal Service

By Jdexmar on 11/24/2017 at 1:59 PM.

Returning Pepe customer. Bought an Infiniti with Pepe and wanted a Cadillac. As usual, personal service and touch throughout the process. Excellent! The team informed me with every option that was possible. I couldn't have had asked for a better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Gail Keith on 11/23/2017 at 10:50 PM.

Kenny handled my purchase in the most professional and efficient manner. The business manager knew i need to wrap up my sale quickly..he had everything ready for me. Very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Pleasure

By Ian on 11/21/2017 at 1:52 AM.

Always a pleasure dealing with Pepe. Even when issues arise they try to deal with them head on. Very responsive and professional. Sam in service and David in sales are great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pepe Cadillac #1

By JPEIXOTO on 11/21/2017 at 12:15 AM.

This is our 3rd Cadi from Pepe. David Persaud is extremely courteous, never pushy, very knowledgeable and professional. Makes leasing a car a true pleasure. The service dept is also easy to deal with no hassles great waiting area. Highly recommend Pepe Cadillac and David Persaud!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So happy with our lease with Pepe Cadillac!

By Staten Island Buyer on 11/19/2017 at 1:31 AM.

We are so happy with the great deal Pepe Cadillac gave us plus the professional service of delivering our car to our home and explaining everything thoroughly was top notch! Frank made it very easy for us to lease our new XT5! - Doreen and Mike from Staten Island, NY

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Pepe Service Department is Execllent

By Kevin D. Lynch on 11/15/2017 at 8:04 PM.

Quality personnel -- Timley Response -- Clean and Efficient Work Environment -- Overall a Very Positive Customer Experience -- All Work Performed as Requested --Would Recommend Pepe Cadillac Service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with a Smile

By NYPoodle on 11/9/2017 at 2:43 PM. Helped by Michelle.

Professional, courteous, efficient, honest and helpful are some of the words that comes to mind when I think of Pepe Cadillac, which is their hallmark tradition. They truly bring back the SERVICE in Customer Service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New lease

By Samanta Singh on 11/2/2017 at 3:33 PM.

David Persaud gave me an exceptional experience. Process was so easy and hassle free. His attitude was positive, upbeat and reassuring. Would definitely recommend him and this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim Romer & Ro Davis were easy and efficient to deal with...

By Escldbyr on 11/1/2017 at 6:56 PM.

Best experience i've had at a car dealership. Service stood out beyond expectations. I appreciate the inventory and lack of 'hard' selling as well. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless

By apt333 on 10/31/2017 at 3:27 PM.

I saw that Pepe Cadillac was getting one of the 115 Glacier Metallic CTS-V's that are being produced for Cadillac's 115 year anniversary. I called to check and was connected to David Persaud. This was after announcement in August, but car was not going to be built until late Sep/Early Oct. I put down credit card deposit over phone to buy car at sticker price, and went in the next weekend to see what else needed to be signed. David said there was nothing more needed at that time since the VIN was not even available yet. I was concerned that someone else might try to buy car in front of me. He assured me that even though the cc deposit was not legally binding, they would not break it. Sure enough, car was built in late Sept, David called to give me the VIN. Car delivered early Oct and I drove away happy. David was thorough in showing me all the features, as well as the service area. Impressive looking dealership.

I would recommend this dealer.