Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealership, great service and people ready to please.

By James Buss on 8/22/2017 at 12:36 AM. Helped by Kris Cathcart.

Have bought 6 or 7 cars from Performance. I was recently hit by another driver and my car totaled. John Milazzo, salesman & Ritchie Cook, sales manager, helped me understand what I might expect from my insurance company. Their efforts resulted in my receiving 10% more than I otherwise would have received. I really appreciated this extra effort on their part. Over the years I have bought many cars, but never found a dealership as great as Performance. EVERY PERSON in the dealership from the general manager to the young girl that drys off washed cars gets five stars from me. I highly recommend you visit Performance and I'm sure you will be pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Service!

By MichelleV on 8/21/2017 at 4:32 PM.

My sales person Doug Greenup was amazing! I always take a long time to determine what I want. I went in to trade my NX lease. I wasn't sure what I wanted, but I knew that it would be a Lexus! I gave Doug my "must haves" and he found the perfect sedan. He advised me that there was a great rebate on the ES350. I wasn't sure if I wanted a sedan, since I have been in an SUV for a while. We took a long test drive. Doug was very patient and answered any questions we had. The Sales Manager Ralf was there to provide me with the best deal. This was our 3rd car that we have purchased from Performance Lexus. We wouldn't dream of going anywhere else. Finally, the finance part; the part we all dread. Jeff Butler made it as easy as it could have been. Very professional and provided great explanation. I absolutely love my new ES350 and it even has more options that I needed. The safety features and comfort is what sold me on it.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great experience with Tony Baxter!

By DennisR on 8/21/2017 at 1:36 PM.

Just purchased a 2015 Lexus RX350 from Tony Baxter at Performance Lexus and had a great experience. Everyone in the dealership was friendly and the facilities were top notch. From the test drive through signing the papers with Jeff Butler, it was a very smooth process. I highly recommend Performance Lexus and Tony Baxter!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Easy, Comfortable

By Jazmin House on 8/18/2017 at 4:38 PM.

I came in nervous and didn't know what to expect but the employees, especially Rick was very nice and easy to work with and provided us with many accomadations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By bosoma on 8/15/2017 at 1:39 AM.

a hustle free experience. it was a pleasure doing business with Rick Hubble. He worked to understand my needs and delivered exactly what we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Outstanding Buyer Experience

By GhostWhip on 8/5/2017 at 5:20 PM.

Rick made my buying experience at Performance Lexus one of the best I've ever had. He was knowledgeable and well-informed about Lexus products. He used my preferences, needs and wants to guide me in choosing the perfect vehicle. Rick's humor & friendliness helped ease the tension & pressure of purchasing a new vehicle. Rick is worth visiting at Performance Lexus of Cincinnati!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great car buying experience.

By JeffL on 8/3/2017 at 1:25 PM.

Purchasing a vehicle at performance Lexus was a great experience. Without hesitation, the staff stayed after hours to help with purchasing the vehicle, and this was much appreciated. My family thoroughly enjoyed the theater while I was working with the staff. Thank you performance Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best purchase experience ever!!

By Jeff 1962 on 7/30/2017 at 7:32 PM.

Dan Kommeth (general manager) and Geoffrey Bobst ( salesperson) went far beyond my expectations to insure I had every question answered. They were both extremely responsive without ever displaying any pressure to make a sale. I'm very certain I made a purchase at a fair price. Geoffrey has followed up after the sale to make sure my experience was perfect and to invite me to call anytime if I needed anything related to my purchase. GREAT JOB DAN AND GEOFFREY.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership!

By Happy in Indiana on 7/21/2017 at 6:34 PM.

Smitty (Jonathon Smith), Rich Cook & Jeff Butler always go above and beyond to help us. We can’t thank them enough. Many companies could learn a lesson from Performance Lexus's customer service skills. We have purchased several cars from them and we always leave feeling special. Adding to that- their service department goes out of their way to accommodate us. We live 1 1/2 hours away and we'll continue to go to Performance Lexus for our automotive needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous

By Leslie handler on 7/14/2017 at 7:15 AM. Helped by Chris and.

Low pressure. Concerned about your needs. Spent time with questions. No problem taking the test care home. All options considered . Would recommend performance Lexus and Jeff Smith and Rich Cook and Jason Morgen, an excellent team. Thank you for shepherding us through the process. Leslie and Mark Handler

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeff Smith and Jeff Butler -our first Lexus

By ntrigg on 7/13/2017 at 6:05 PM.

Jeff Smith at Performance Lexus offered great guidance as we searched the perfect Lexus for our family. Friendly, knowledgeable and all around nice salesmen to work with during our car purchasing process. He took the time to show us multiple models, price options and answered my many questions. Buying a vehicle is a big decision and we appreciated the time he gave us. Jeff Butler was another great person to work with during this car buying process. Again, he was very knowledgeable and had an all around great personality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

First Lexus- A long-time coming

By ACG on 7/6/2017 at 1:22 PM. Helped by Jeff Buttler, Ralph Sells.

I finally bought my Lexus! I stopped by to talk with Rick Hubble about my options, not expecting to make a purchase for awhile. However, Rick's dedication and hard work made it easy for me to decide to do it now! He was not only knowledgeable, but patient and very responsive to my needs. Also, thanks to the whole team there that made it a pleasant experience. My new Lexus NX200t is amazing and their trade-in offer was very satisfactory. So happy that Rick was my salesperson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Buys a new car every 17 years buys a new one

By HGJ on 7/5/2017 at 12:23 AM.

I don't buy cars very often, I ride them until the wheels fall off 17 years ago I bought a certified used GS300 from Performance Lexus in the old building. When the old GS required more repairs than what it was worth it was time to purchase another one, There was no question that it would be another Certified Lexus GS . As soon as I walked onto the lot, Jeff Smith made the experience easy and pleasant, and Jeff Butler made quick work of the financing paperwork . I'm very happy with my experience and the quality of the service. Thanks and see you in another 17 years..

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great all around experience!

By Matt M on 7/2/2017 at 2:43 PM.

I started looking for a used car with Geoffrey Bobst and the group at Performance Lexus. They listened to my needs and were actually able to come up with a deal for a new car instead. There was no pressure at all by Geoffrey or Ralph Sells which made the experience feel like a partnership. The financing options were well thought out; the experience form beginning to end was top notch, professional and truly friendly. Great team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Lexus

By Michelle on 7/2/2017 at 2:26 AM.

My husband and I felt very fortunate to have Rick as our salesperson. He was very open and informative with our questions about a Lexus purchase. We would highly recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience. Very easy to deal with.

By Poolegal on 6/17/2017 at 4:46 PM.

I'm very pleased with this experience. Jeff is fantastic and made this such a pleasurable experience. I highly recommend him to anyone who is interested in a Lexus. Five star service from beginning to end.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By nancyK on 6/15/2017 at 6:24 PM.

My experience at Performance Lexus with Geoffrey Bobst was awesome start to finish. Professional, knowledgeable and caring...I would definitely recommend him to family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent, professional,outstanding

By ladygoode2017 on 6/4/2017 at 4:03 AM.

Jeff Smith exemplifies the true meaning of professionalism. Just when you think it can't happen, he makes it happen....Two words:Lexus n Jeff....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

knowledgeable, professional, friendly!

By Nguyen on 6/7/2017 at 2:20 AM.

Our experience at performance Lexus was amazing due to our salesman Jeff! A true professional who is courteous, friendly, and knew how to treat his customers! We would highly recommend anyone to shop here! We will definitely come back again for our next car! Keep up the good work!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Magic Man

By Mardia on 5/27/2017 at 10:02 PM.

Roderick worked his magic to put the deal together that got me my car! He was courteous, responsive, and LISTENED to what I could and couldn't do. I appreciated that. I did not walk away with buyer's remorse and will thoroughly enjoy my new car.

I would recommend this dealer.