Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple process, great people!

By Jeep gal on 8/1/2019 at 11:50 AM. Helped by Jasmyn.

Purchased used vehicle, flew in, signed a few docs, headed home. They picked me up from airport hotel, kept the process quick and easy. Jasmyn was my sales person and she was friendly and efficient!! Highly recommended!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service so fast that I had no time for a nap!!!

By mathineomaha on 7/10/2019 at 11:44 AM. Helped by Jim Griffiths.

I had a late afternoon appt (3:45) and was a little early. The service adviser took my information and explained the details right up front. I was only in the customer lounge for 30 minutes max and a couple of additional things were done to my vehicle. Friendly people and very customer oriented!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The timing belt was changed as well as the oil.

By carole on 7/3/2019 at 10:22 PM. Helped by Jim Griffith.

The work was completed by an expert technician. The work was completed within the day. I was delivered to my home by a friendly driver.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, efficient and professional

By Hawknose on 6/19/2019 at 9:25 PM. Helped by Can’T recall.

Had my car in for service (after receiving a much appreciated text). As usual my appointment was on time and your staff was friendly, helpful and professional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bob is the best!

By Karen on 6/2/2019 at 3:19 PM. Helped by Bob Steinke.

We bought a 2019 Sienna from Bob Steinke at Baxter. The process from beginning to end was easy, very different from the experience we had trying to purchase at our local Toyota dealership. Bob was respectful and kind throughout the process. It always seemed as if we were his most important customer and it seemed that making sure we got what we wanted and needed was his main priority. Bob delivered our van to our home (2 hours away!) with a smile. We expected that he would hand off the key, get papers signed and take off so he could get back home but NO! He sat in our new vehicle with us and walked us through all the safety and electronics making sure we understood everything before asking us to sign papers and returning home. He basically brought a tailor-made dealership to our driveway! Bob's communication with us was excellent. He called when he said he would call and was always making sure we had what we needed to complete the process with no snags. After we had had the vehicle for a few days, Bob text us to make sure everything was going ok and made sure that we knew we could contact him anytime with any questions. We will be buying from Bob again and recommending him to all our family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car/Truck Sale man

By WaterBoy83 on 6/1/2019 at 11:27 AM. Helped by William Whitman.

I have never purchased a vehicle from a dealership before, and was quite hesitant. I stumbled across a Red 2016 Silverado with 10 thousand miles on Baxter’s website. I knew instantly after going to the dealership and looking at the truck that I wanted it. I was greeted inside by a very pleasant, laid back, non-pushy salesman named William Whitman. He did not fit the car salesman persona that I dreamed up in my head. He was beyond helpful and informative from the moment we test drove the truck, to the moment we left with our new Silverado. William Whitman’s professionalism and non aggressive sales approach was a breath of fresh air. I wish William continued success in his career and hopefully we can work together again in the future. In my opinion, I think more people would be less hesitant to purchase from a dealership, if they had the opportunity to work with good people like William Whitman when making a automobile purchase!!! God Bless William Whitman!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By rich k on 5/30/2019 at 2:32 PM. Helped by I can not remember names.

Excellent service, my service manager for my recent visit is the same person when my vehicle goes in for service. I will only get my truck serviced at this location. Everyone who works at this location is very up beet and helpful. Thank-you sincerely Rich K.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales/Service

By J&C on 4/4/2019 at 10:08 PM. Helped by Mike Miller.

Mike Miller is our number one go to guy for buying Toyotas. We just recently purchased our 6th vehicle through him and it may not be our last. 😊 We are very pleased with the dealership, sales and service! Keep up the great work and we’ll see you for our regularly scheduled service work. Thanks for all of your help Mike in getting us set up with our latest purchase! We definitely recommend Mike to those looking to purchase a Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Buds place #2 on 2/24/2019 at 3:46 AM. Helped by Al Maxey.

Al Maxey and the team at Baxter Toytoa are without a doubt one of the best group of people I have had the pleasure of working with on the purchase of my new Tacoma pickup last weekend. All of them were a joy to work with and my thanks go out to all of them for making this the best buying experience I have Ever had in over 55 years of buying New and used cars all over the country. THANK YOU ALL Bud and Becky

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great Experience

By godzgreater on 2/21/2019 at 9:48 PM. Helped by David Kroll.

I bought a car from them at night, just before closing, but after thinking more about the purchase I decided to return it as it had too many miles. I really loved that car but the miles were just too excessive. The next morning I came to return the car expecting to receive a lot of flack and whatnot but was pleasantly surprised to be greeted with understanding and care. That's great customer service! I SO appreciate their patience and understanding as I was going through the car buying process. My previous car was totaled so I was really stressed trying to find just the right replacement. It took me a while and one false start but eventually I found one. Even though I didn't end up purchasing a car from Baxter (only because they didn't have what I wanted/needed at the time) I would definitely go there in the future and recommend them to others.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Follow Up

By Lori R on 2/12/2019 at 4:20 PM. Helped by David McCoy.

I was looking at trading out my 2016 Highlander for a new Highlander and received multiple emails from a David McCoy about coming in to chat, I would reply to every email saying I was interested in talking to them about a lease and never received a response. Several weeks ago I received a phone call from Baxter and I explained the lack of response I had received and explained I was still in the market to get a quote on a new Highlander, I was told by the manager that called me that he was going to get with his sales team and put something together for me and get back with me, as of today I haven't heard anything from them. Ended up talking to Village Pointe Toyota and received the total red carpet experience, they were outstanding from the price, the ease of doing business with, no stress and went above and beyond on their Customer Service!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By JimIA on 1/20/2019 at 2:38 AM. Helped by Tim Tietz.

Very friendly and prompt with replies and follow through, I was never left waiting to here back from him. This was the best vehicle purchase I have ever experienced, no pressure and very polite,I will not hesitate to go back to Baxter and Tim in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive Service

By Debra on 12/20/2018 at 3:01 PM. Helped by Scott W and Jim.

We take our Van into this service center and ALWAYS come away feeling real positive about the entire procedure. Checking in and checking out. Definitely recommend it to folks who ask.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

I like my truck!

By truckeranew on 11/10/2018 at 7:43 PM. Helped by Mike, Chelsea, undercoating guy..

Michael Abrego, Internet Sales Manager, was great. Like he was working for me. Repetedly told others I wasn't interested and would not buy warranties, undercoating etc.; time spent on that was a waste. But I'm happy. Hope this truck is as good as my 1998 4WD Toyota-that still runs great-is.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Rep Michael Abrego was Awesome!!!

By Peterv on 10/25/2018 at 10:14 PM. Helped by Michael Abrego.

Michael Abrego was excellent. The whole process with him was great. He knows his product very well and answered all of my questions. I recently bought a Brand new Tacoma and I love it. Michael was patient and showed me all the different types of Tacoma’s available and found just what I was looking for. If you are looking for someone who will go out of there way to provide you with great service ask for Michael Abrego sales Representative. I’m sure he will do the same for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scott Farmer was wonderful!

By Happy Customer on 9/21/2018 at 6:53 PM. Helped by Dave K.

I have purchased a vehicle from Baxter in Lincoln previously. I wanted a Toyota, however, so decided to visit Baxter in La Vista. My salesman was Scott Farmer and he was excellent from the get-go. He was very kind and understanding. He listened to what I wanted and needed. I did not feel rushed at all and he was not pushy. He stayed in contact with me throughout the entire process, without being overwhelming. I had been to several dealerships and ended up working with this one because their customer service was exceptional. I will not deal with pushy, cheesy salespeople and was very happy with my experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Simple Purchase

By Gberry156 on 9/18/2018 at 3:28 PM. Helped by Cory, Pete.

I had an amazing experience trading in my old Toyota Corolla for a newer model. Went in to get an oil change and left with an amazing purchase at a great price. I truly appreciate the speed that Cory and Pete had with my application and paperwork to ensure I was able to go about my day! Excellent people and excellent service!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying experience

By Rav4 on 9/10/2018 at 2:51 PM. Helped by Courtney Vaughan Internet Sales ManageR.

Courtney Vaughan Internet Sales Manager Made my experience seamless and very easy for me to make decision and make purchase. She is just awesome to deal with. Her patience and customer focus is just amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RAV4 Leasing Experience

By Jesseray78 on 8/26/2018 at 12:52 AM. Helped by Michael Abrego.

I had an amazing experience leasing my new RAV4. Michael was very patient and did a great job making the whole experience non stressful. He explained all the safety features as well as setting up my phone to work with etune technology. I would definitely recommend Baxter to anyone looking for a new Toyota

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy transaction

By Jmac4713 on 8/25/2018 at 3:41 PM. Helped by Michael Abrego.

Michael was super responsive and provided all the details I needed to make a decision. He even took the time to help me drop off a rental car I was driving after the deal was done!

I would recommend this dealer.