Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional, neglectful - even if you want to buy a car.

By MarinaThree on 3/2/2019 at 9:05 PM. Helped by Both Manager and Warranty Sales.

Why bother - they don't seem to care about your business. Having moved to SB we wanted to get another Ford locally but no one calls me back. I called the warranty salesperson three times ... once even on his cell phone ... no response. So I called the manager to see how I could get help, left a VM, and 4 days later, no response. If this is how they treat a prospective car buyer, imagine how they'd respond (or not) to someone having problems with their purchase. Unprofessional, sloppy, this echos the comments of Trey C. and others' comments here. Don't bother.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, friendly and fast

By BTLCRUZR on 2/22/2018 at 9:41 PM. Helped by Grant Lee, Mike Schiada.

The transmission in my tuck went bad and the guys at perry took care of me. They got it diagnosed quickly, parts ordered as soon as possible and had me back up and running before I knew it.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

big disappointment

By malibu on 12/14/2015 at 7:05 PM. Helped by dan turk.

after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great place to buy a new or used car

By cathy on 12/4/2015 at 4:07 AM. Helped by Sammy and service manager.

I have found the service department to be nothing but excellent in the care of my care and making sure I get where I need to go! Thanks Sammy for your upbeat and sweet spirit in treating customers with excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Transit van

By yost appliance on 11/27/2015 at 12:05 AM. Helped by Julian, monica sanchez, walter alfaro.

Just bought my third van for Yost Appliance from Perry Ford.Walter Alfaro the general manger and his assistant Monica Sanchez made the experience easy. Walter knows every thing you could think of about fords. We are very happy about the experience buying a new van from Walter Alfaro.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A good experience

By Explorer owner on 11/9/2015 at 1:03 AM. Helped by Jeff Richards.

The service writer, courteous, professional, & experienced with the vehicle type and dealing with customers, took time to explain the problem, telling the troubleshooting steps the technician had taken and what needed to be done to fix the problem. I also appreciate the comprehensive safety checklist of the vehicle. Removes doubt about the rest of vehicle's condition, and tells what may need attention in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took the Town car in for slight brake shimmy.

By Jetguy101 on 11/5/2015 at 4:07 PM. Helped by Jeff Richards.

Jeff Richards was the OUTSTANDING service advisor. As always, Jeff kept me informed about the problem, offered solutions and the car was returned in OUTSTANDING CONDITION: the rotors turned and the tires balanced. The car ride/braking on 101 is now smooth as silk. I have used Perry Ford service for 5+ years. I depend on Jeff Richards to always offer good advice and solutions; have NEVER been disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy wife.

By Johnpaul on 9/11/2015 at 12:27 PM. Helped by Service dept.

Very time my wife takes car for schedule Maintenance, the Perry Ford staff has always treated her well. We would not go anywhere else. We are always informed about our car's condition, and future concerns; assuring us a long happy relationship with our Car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CAR & TRUCK SERVICE

By HAMMER on 9/12/2015 at 5:37 AM. Helped by MICHAEL SCHIADA.

Since 2003, I have had my car and truck serviced. I am very pleased with MICHAEL SCHIADA your Service Advisor. He always greets you with a smile, remembers your name, and takes good care of your needs. Your service mechanics are also outstanding. Well done Perry Ford. HANK ARELLANES

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service

By Trace on 8/26/2015 at 1:22 PM. Helped by Jeff.

I am very happy with the care and service of my truck. Jeff was very helpful he really did a good job. It was a good experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with both sales and service at Perry Ford

By mmm on 7/22/2015 at 8:37 AM. Helped by Jeff in service, Jerry Alden in sales, Walter Alfaro and Robin in finance.

Went in for service (love their service report forms: thorough and precise as to what was done and what needs to be done), and after looking around and asking a few questions, I made a trade for a new car with payments that I can afford. I never felt pressured or coerced. Very professional, accommodating, yet relaxed and comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Vehicle Maintenance!

By pilgrim2008 on 7/18/2015 at 9:09 PM. Helped by Mike (in the service dept.).

Can always count on Mike in the service department to have a great attitude and to give me an accurate assessment of what's going on with my 2012 Explorer. I usually do my own oil changes but the service and the cost is worth having Perry Ford do it. They track all recall and service bulletins and take appropriate acton when necessary I would call my self a "Car Guy" and I like doing business there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommended!!

By Ingridthorlaksson on 7/14/2015 at 12:39 PM. Helped by Jerry Alden.

I highly recommend going to meet with Jerry Alden at Perry Ford. I was not even considering a Ford but I ended leaving with a 2015 Ford Escape and I Love it. He was polite, patient and clear when discussing pros and cons to each vehicle. Overall incredibly happy with the experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New vehicle purchase

By sierrainvest@hotmail.com on 5/4/2015 at 9:45 PM. Helped by Delane Silva.

Mr. Delane Silva was our sales representative at Perry Ford in Santa Barbara. My Wife and I went in with a check list of what we wanted and Mr. Silva most definitely came through. We are 110% satisfied. I would recommend Perry Ford to anyone who is in the market for a new or used vehicle. I have been a satisfied ford customer for 18 years. This is my Sixth vehicle that I have purchased from the same dealership. Give Mr. Delane Silva a hello for me when you ask for him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Student Buyer

By bmlachaine on 5/1/2015 at 6:11 AM. Helped by Tina and The boss man!.

Perry Mazda was so helpful. They knew what I wanted and helped me and my mother find a comfortable balance for the both of us. Oh, and I love my car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful staff and friendly service! They go all out!!

By Dee S. on 4/3/2015 at 12:47 AM. Helped by Santiago H., John R., & Walter A..

Definitely and by far the most pleasant experience we've had at any dealership in a very long time. Not only were they very friendly and easy to deal with, but also very accommodating and eager to earn our business. They beat two lowest prices we had from other dealerships, gave us everything we asked for, AND threw a very nice added value on top at the end that we never even thought of just to make us EXTRA happy. Thank you John, Walter, and Santiago. You guys are the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

pleasant experience.

By milty on 3/20/2015 at 1:50 AM. Helped by Delaney Silva.

The experience was seamless. .sales process and trade in was easy and presented fair value for both parties. Finance was smothered and no pressure or hidden surprises.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PERRY FORD & MAZDA

By arsmustang on 12/12/2014 at 4:24 AM. Helped by Jerry Alden,Walter Alfaro.Dan,Mike.

If your looking for a GREAT new or used car or truck, Give PERRY a shot. We've bought our last 7 cars at PERRY. GOOD folks to do business with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service and friendly staff

By Malala on 11/3/2014 at 2:02 AM. Helped by Mike.

They are always friendly! I've been taking my car there since 2010 and I recommend them. Great communication, service and friendly staff!! They offer complimentary shuttle if needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service!

By yayhunter on 10/30/2014 at 6:10 AM. Helped by Edo.

Amazing customer service! Edo is an amazing salesmen and really knows his stuff. He took me on as many test drives as I wanted in as many vehicles as I wanted until I found the right one! Edo is extremely knowledgable, friendly, and genuine. Ask for Edo when you visit! You won't let disappointed! He helped me with the numbers and worked within my budget. When I told him my comfort level, he asked Walter if he could help, and Walter got me exactly what I wanted at the price I wanted and was comfortable with! Absolutely amazing customer service, will do anything for the customer! I've shown off my amazing new 2015 Ford Fusion Titanium to all of my friends and coworkers, and told them to go to Santa Barbara Perry Ford! Thank you so much Edo and Walter!!!

I would recommend this dealer.