Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very happy to buy my vehicle from Pete Moore VW.

By AJ Metcalfe on 9/12/2017 at 8:42 PM.

I went to four dealerships over the course of two weeks to buy a vehicle, and Pete Moore was my favorite to return to. They were least pushy dealer I visited, which made working with them very pleasant (though it was a sales tactic as well). The place is immaculate and each employee I interacted with was genuinely friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went in knowing what I wanted and they made it happen

By Don on 9/8/2017 at 2:35 PM.

I was pre-approved with Capital One for financing at what I thought was a fair interest rate for my credit score but these people made it happen at almost a full 2% lower. This team works together with a common goal and that made my time there a good experience. Jeff, the sales manager, Rick, the sales person, and Kim the finance specialist all did a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!

By zaneabbie on 9/6/2017 at 12:24 AM.

From the moment I arrived till the time I left was a wonderful car buying experience. Drew, Jeff and Kim were very friendly, helpful and knowledgeable. I highly recommend buying a car here!!!! Thanks for all of your help. I love my 2017 Volkswagen Passat!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quickest dealer I've dealt with

By cylemmulo on 9/4/2017 at 9:20 PM.

Really no lengthy waits, long speeches or anything that I didn't need. I worked with Mark Torelli and the second I asked for specific cars he was on it finding them. He didn't try to push anything I didn't want, and was extremely straight forward with the price. I think it was the first time I was told a price by the salesman, and it ended up actually being that price when I got to signing papers. The facility was nice and clean, everyone else was friendly, and altogether a pleasant experience that I felt good about.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Mark Torelli Rocks

By LauraLee444 on 9/2/2017 at 4:46 PM.

Mark Torelli did a great job selling a Volkswagen Beetle convertible. I was on the fence between a coupe and convertible and he showed me all the differences and let me make my own decision. The additional accessories were well suited to the car. Thank you Mark for making a new car purchase quick and relatively easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service!

By mkashmore_5611 on 9/2/2017 at 3:08 PM.

Mark was very helping us in choosing a vehicle that met our needs. He wasn't pushy at all & I would highly recommend him to anyone.Thank you Mark!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
4   Quality of Work

caring

By darlene on 9/1/2017 at 2:44 AM. Helped by Mark Torelli sales ..... Kim in Finance ... { at pete moore volkswagen in pensacola} and cant forget Randy C....

Mark T. and Kim treated us like they we where family. we didnt feel like we where being taken advantage of at all. thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thoughtful and Non-pushy service

By Emilie on 8/31/2017 at 2:09 AM.

Mark did a great job helping me find a car that met what I was looking for. He listened to what I wanted and never tried to coax me into other cars out of convenience. Even after finalizing the contract when he noticed a few minor cosmetic defects on the car (that I didn't even notice) he made sure those were taken car of so that I took home a beautiful vehicle. Great service throughout the process!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Only my second car I have purchased all went very smooth

By Steve king on 8/29/2017 at 7:18 PM.

Great service. Friendly people willing to help you out and work something out that works for you. In the military so not a lot of time to work out details and they made the process really fast and easy to understand. Great place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Aves on 8/28/2017 at 2:43 PM.

Rick and the whole Pete Moore crew were amazing. They catered to our every need and didn't laugh in our faces when told the prices we were going for. They went above and beyond and I happily walked away with a brand new car. I would recommend to anyone. Go ask for Rick!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Debandal58 on 8/27/2017 at 1:37 AM. Helped by The service person and finance person were very helpful, too. Sorry I can't remember their names..

Mark Torelli was great to work with. He went above and beyond to make sure everything was just right. We love our new VW Beetle convertible and thank Mark for helping us get it!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
4   Overall Experience

I Got a new car!

By Karen gypsiesoul on 8/26/2017 at 7:03 PM.

Excellent Customer Service with Mark Torelli! He made my day by walking out with an almost Brand new car and bumper to bumper warrenty! I did not think at all this would happen but my friend and coworker I work with has bought 9 cars from Mark and kept telling me to go see him I wasn't sure since other car lots did not really help then finally I did and look what happened he was amazing and I got a great car and DEAL! Thanks to James and rest of team too for all you did! Mark you a great salesman and now friend! THANK YOU.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best and quickest car deal I have ever had

By TK on 8/26/2017 at 12:10 AM.

This was the best car buying experience I have ever had. We knew what vehicle we wanted. We sent the paperwork required in and the vehicle was ready to be picked up that day. We walked in signed all the paperwork and was out the door with the new vehicle in about 20 minutes times. Mr. Torelli was very professional and the finance department was quick and professional. When needed we will definitely buy from there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a new car in a new city/state.

By Barb2017 on 8/22/2017 at 4:56 PM.

This was my 4th dealership that I had visited and was getting very frustrated! I walked in and was immediately greeted by Mark Torella who asked what I was looking for and told me he could help. Had a seat at his desk, offered water and coffee and preceded to find me several cars that met my criteria!! Brought them around and offered excellent insight into all 3 vehicles!! Long story short he was WONDERFUL!! Went out of his to Make arrangements and assistance to return my rental car and get my sister(who was with me) to the airport and set me up with Kim( who was also very helpful and great to work with) for extended warranty. My whole experience, especially from being out of town, was terrific and so very less stressful than the other dealerships I had been to. I will recommend your dealership in a heartbeat to anyone who asks!! My husband is coming down in September and has already said we will be back to get him a new car! Thank you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By KDesaVWBuild on 8/23/2017 at 12:48 AM.

Mark was extremely efficient, always friendly, and very fair. Nicely done. I'll be going back for sure. He made the process very easy and got my check to me within 48 hours

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealership and all their employees are awesome.

By Nancy Carol McKinnon on 8/16/2017 at 4:44 AM.

I give Pete Moore and all their employees a 5 star rating for help and service. They helped me so much with my VW claim and helped me get a car I love. I will always recommend them to others and everyone in their group deserves a 5 star rating. I will never recommend Dean McCrary VW to anyone and would give them a 0 star rating. I bought two cars from them and they were of no help with helping me resolve the VW recall on my Jetta. You and your employees went above and beyond with your personal attention, help with my claim and providing me with the best experience ever buying a car and with the Jetta recall. Thank you so much! I cannot pick just a few employees as all of you helped and supported me . 5 stars for all. Drew Ferguson, Jeffery Korel and Steve Beauchamp went beyond and above the "call of duty' to help me resolve the recall issue and purchase my new Passat. I am in love with my new car and will recommend your dealership to everyone! Thank you all so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best car buying experiences I've had.

By AtlasFamily23 on 8/13/2017 at 1:15 PM. Helped by Josh (finance).

Very informative, no pressure. Very easy to work with and understanding. We had a good experience from the moment we walked in until the last signature wth finance. Recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Recent purchase of Mitsubishi Outlander

By CarGuy on 8/9/2017 at 9:20 PM.

We had about 2 weeks to purchase a replacement vehicle. We visited numerous dealerships looking at all of their vehicles. The first time at Pete Moore VW was a nice surprise. We were able to look at and drive 4 vehicles, taking up most of Bruce Harrell's afternoon. Even as we were leaving there wasn't one pressure question like "What will it take to get you to drive home today in a car?" When we left to go to another dealership, we told each other that we wanted to buy a car here, even though there might be a car at another dealership that would suit us better. In the end Jeff Korel and Bruce gave us an amazing deal on our trade in, and a great price on the vehicle that was miles ahead of all the other dealerships. They got us into a car that we didn't think would fit our budget. You won't be disappointed with Bruce Harrell.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Awesome! Mark Torelli is great!

By Melyssa Ryan on 8/7/2017 at 11:53 PM.

Today, I purchased a 2015 jetta from Pete Moore Volkswagen! Mark Torelli helped me find this car. He was patient with me, understanding of my lack of experience with purchasing a car, and guided me through the way. I felt comfortable with Mark, and he made the stress of purchasing a vehicle obsolete. He's a very personable man, who's very professional. I'm so glad that Mark was there and that he was the one to guide me in this process!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They're straight forward, honest and very helpful.

By VTSteve on 8/5/2017 at 8:42 PM.

I had a great experience working with Mark and the manager, Jeff. He did a great job working with my budget and was helpful without being "sales-y". He helped me narrow down my choices and got me a terrific deal. The dealership's way of doing business was also very good. I shopped around the area a bit and found that the other dealers ended up quoting prices that were triple what their advertised deals were. Pete Moore was by far the closet to the advertised rates. I'll appreciate honesty and fairness any day above tricky marketing tactics.

I would recommend this dealer.