Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
5  
Quality of Work
4.4  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

our used car purchase

By Jerry r on 10/25/2017 at 12:12 AM. Helped by Alan morrisette, Robbie smart.

bottom line, I am sure there are other good dealership out there, but I can assure you that Phelps Chevrolet, Allan Morrisette our salesman, Robbie smart was our gentleman that done all our paperwork, cannot be beat period, this is a 5 star dealership, no pressure group, I cannot emphasize enough the way we we're treated, give em a try i will again if I am in need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience

By john purvis on 10/24/2017 at 10:00 PM. Helped by Wave Phelps , Matt Scott.

I have bought from Phelps since 1997 always a great experience with the sales team as I have dealt with a few of them this time Wave Phelps was great to work with on my new purchase. As far as the service team they are also great to work with always doing everything they can to get you back on the road. Thanks to the Phelps team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and Wonderful

By Timothy Coltrain on 9/15/2017 at 11:38 AM. Helped by Mike Phelps.

The Team at Phelps is a Team that puts your needs first. They are willing to work with you and help you find your desired Vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

They turned a bad situation into a good one

By pwall1988 on 7/10/2017 at 12:39 PM. Helped by Wes Phelps.

Mr. Phelps contacted me and he has made things right. He genuinely seems to care about the reputation of this dealership. I was very upset at the service department but after speaking with Mr. Phelps, he recognized my situation and took charge by making things right.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

They made it right

By pwall1988 on 6/29/2017 at 1:26 PM. Helped by Wes Phelps.

**UPDATING** I had a bad experience with the service department here. After explaining my situation on this site, Mr. Phelps reached out to me. He listened to my long winded story of my previous and current truck. He seemed to actually care. He went over and beyond to make me a happy customer. I am satisfied with the outcome. I wanted to update the review.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair and helpful

By Hershbk on 4/25/2017 at 5:39 PM. Helped by Clay koonce.

They were very fair with us and followed up with text messages and a thank you note. Clay went out of his way to make sure my Bluetooth was taken care of when it briefly malfunctioned. I was very pleased with my experience at phelps!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

SO THANKFUL!

By locklear4 on 6/9/2016 at 5:54 PM. Helped by Bruce.

Bruce was AWESOME!!! We could not have been any happier and love the Tahoe he help us find! It is perfect for our family! We traveled 2hr to do the deal and would do it all over again! This Dealership is a family feel and when we will be going there again when my husband is ready to trade his truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car lease

By Sutherland,P222 on 3/25/2016 at 1:05 PM. Helped by Tim Hardee.

Tim Hardee is wonderful! He always explains everything in detail and follows up with phone calls, very kind to my entire family of Chevrolet owners.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Car Purchase

By newchevyowner on 7/27/2015 at 6:14 PM. Helped by Tim Hardee.

Was treated professionally and fairly. Tim does a great job of explaining the vehicle's features and makes sure you know that you can call him in the future with questions. Would work with him again!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

We have purchased two new vehicles from Jack Phelps. We...

By angelvicnic on 5/13/2011 at 4:22 PM. Helped by N/A.

We have purchased two new vehicles from Jack Phelps. We were pleased with the automobiles, Chevrolet is a great make. However, the way we were treated today is beyond my comprehension. Due to the fact that we have been loyal customers, I expect to be treated as such. We ran into a problem with our brand NEW Goodyear tires that are on our 2011 Traverse. We went to the dealership since we were guaranteed a 1 year warranty bumper to bumper and to my dismay we were denied service. They state that because the tires are Goodyear they do NOT cover the wheels and advised us to visit a Goodyear store. WHAT??? I have never heard of such ridiculous terms. I hope and pray that I will never have to step foot in this place again, and I will advise all of my friends and colleagues to avoid this place. I suggest their sales team and customer service all take etiquette lessons on how to treat customers and maybe just maybe they should try treating their customers with respect.

I would not recommend this dealer.