Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lincoln Navigator Maintenance

By Donald Dart on 9/29/2019 at 11:14 PM. Helped by Daniel Biedro, Greg.

Very friendly and efficient service personnel (Daniel and Greg). Went in for an oil change and tire rotation. Had an early appointment (0730 AM), and my vehicle was washed and ready 45 minutes after the work was started. Daniel takes great care of my vehicle every time I go to Phil Long for maintenance, and knowing that I was new here to CO Springs also provided some tips for caring for my vehicle over the coming winter. Since I like to keep my Navigator in pristine condition, I found this advice very helpful for helping keep road salts, etc from eating away at the vehicle paint and under body. Thank you Daniel and service team!!! Don

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If you are ever in the market call Robert Strange

By beardfc65 on 9/2/2019 at 4:40 AM. Helped by Robert Strange, Mike Hoskins.

Robert Strange is a valuable asset to Phil Long Lincoln. Robert worked hard for us to get the vehicle that we had been searching for so long to fit myself as a disabled Veteran but also accommodated my entire family. Robert Strange even went out his way to accommodate us with a meal for my wife and I that was totally unexpected and very appreciated. There is no one else that I would buy a vehicle from in the future than Robert. Even if you are not purchasing a Lincoln, Robert has connections with other dealerships to make sure you get the right vehicle for you. If you are ever in the market for a vehicle, please call Robert Strange at Phil Long Lincoln first you will be very pleased with his personality and professionalism. I also want to mention his manager Mike. I told Mike, that not only did he earn our business but has earned our respect. I also let him know that as long as Robert Strange is working at Phil Long Lincoln, the dealership will be blessed. Thank you Robert, Myself, my wife and family are very pleased with your due diligence with our vehicle purchase. God bless you and your wonderful family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service advisor!

By Miguel on 8/29/2019 at 12:21 AM. Helped by Jordan Smiley.

Jordan Smiley is a great service advisor. He listens to my concerns and offers the best solution options. He is very knowledgeable as well as super friendly. He makes sure my vehicles are taken care of. He treats me with respect and that makes me feel good. He is a great guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Center

By traveler on 8/15/2019 at 12:31 PM. Helped by Daniel.

I always bring my vehicle to Phil Long Lincoln for service. This trip was for an oil change but the personnel there treat you like you are purchasing a new vehicle. Daniel and the team at Phil Long Lincoln are always on top of what is happening and keep you updated throughout. In addition to everyone being very professional and polite, I had just come back from a vacation and so not only did they do a great job on my service, they washed my vehicle and brought it back to me in pristine condition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By F150fan on 8/15/2019 at 2:01 AM. Helped by Daniel.

Phil Long Lincoln does a great job of making us feel like we are the only customers they have. It is easy to get an appointment and as soon as we arrive, they serve us -- even if we are early. They work hard to do the work on our vehicle with excellence. We have dealt with another dealership and it was always a hassle - even for just an oil change. Thank you for being so customer oriented!

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

a car purchase got done, with some ease.

By salida phl on 8/8/2019 at 12:15 PM. Helped by sales manager and deal clerk.

Robert worked with us for several months, with no pressure, just trying to find what worked for us. Once a decision was made to purchase, the dealership (sales Manager worked with us for a final price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty work

By Dinnerdoctor on 8/3/2019 at 12:25 AM. Helped by Jordan.

Overall, there was good communication and updated progress. They diagnosed issues and corrected problems another dealership could not. We appreciated their diligence in solving the problems to completion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best services

By Cory on 7/24/2019 at 10:45 PM. Helped by Jordan.

Everyone was friendly and very attentive. They make sure you feel comfortable while waiting. Jordan was exceptional, he is at top of things. Thank him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change, tire rotation, fluids checked etc...

By Kalicokat_13 on 6/22/2019 at 3:05 PM. Helped by N/a.

Wonderful service! Picked up my Lincoln, drop off a user car took my car,which I was able to track and treated her like a queen! Did everything asked to be done plus more. !! They Even washed and vacuumed her out!! Called me told me my car was done and on her way back home! Absolutely awesome. When she arrived home she was glistening , and everything tended to carefully and with skilled hands! Wev never been treated so good! Thank you Phil long Ford Lincoln for treating us like we matter!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding car dealership with competent salesmen

By WalkerRanger89 on 4/20/2019 at 3:36 PM. Helped by Geoff and Mike.

I always have anxiety going to Car dealerships but it was different with Phil Long Ford. Geoff and Mike were amazing salesmen who were helpful, non-pushy and went over and above to ensure my car buying experience was the best around. They informed me of my options and gave suggestions but never once pushed anything on me. They even helped me save money buy combining car packages to ensure I got the perfect ride. I Highly recommend Phil Long Ford in Motor City!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service at Phil Long Lincoln

By Johnf150 on 3/8/2019 at 3:42 PM. Helped by Daniel Biedron.

Just brought my F-150 to this dealer for replacement of protective coating on passenger door. Daniel Biedron was my service advisor. Daniel went above and beyond. Replacing the coating on all 4 doors. He also recommended my 5000 mile service since I was heading on a long trip. Got the truck back very quickly. Even though I live in northern Colorado Springs and driving down to Motor City is quite a bit farther dealing with Daniel from here on out is 100 percent worth the drive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lincoln MKZ Service

By bchappy on 3/7/2019 at 6:15 PM. Helped by Daniel Biedro.

I took my 2012 MKZ in for air bag recall. The dash had to be removed and the finished product looked like new. I also had a small dent in the hood which was repaired by paintless dent removal. Also looked like new.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent response when needed service

By Jany on 1/28/2019 at 6:27 PM. Helped by Jordan smiley.

My 3-plus year battery decided to give me trouble during a snow storm. Jordan in the service department asurred me to come in if possible. He immediately ordered a diagnostic to rule out other issues. The entire time there everyone I interacted with was helpful, polite and knowledgeable.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

My beautiful new car

By Happy Explorer guy on 12/23/2018 at 1:56 PM. Helped by Brice Kerlin, accessory guy, finance guy.

Brice the salesman was very accommodating, informative, and spent time showing me all the gadgets. The area was clean and bright. The tire pressure was all over the gage. The service department could have done a better job setting the car up. The accessory department did a fine job putting the extras on the car. I have had serious problems with the service dept. in the past.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying

By RNjenn on 11/17/2018 at 10:01 PM. Helped by Robert Strange.

Robert was incredibly helpful in getting me the vehicle that was right for me with terms I wanted. He made sure my rental was returned promptly and went out of his way to accommodate my needs and requests. This is my second purchase from Phil Long Lincoln and Robert is the person to see for a smooth car buying experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lincoln MKX

By Golfer67 on 9/10/2018 at 5:09 PM. Helped by Terry Albrecht, Jim Hilger (Sales) Dan Chumley(Finance).

For the most part the buying experience was great until the surprise at finance. We worked with sales and came to a payment that we were happy with, only to find at finance that because we should get an extended warranty on high $$ parts the payment would go up. We almost cancelled. The finance rep says sales does not know the details to do this. I believe they should, or at least be able to give the customer a heads up of what to expect.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

60000 mile service

By Brexit on 9/14/2018 at 11:51 PM. Helped by Daniel Biedro.

I went in for oil change, and realized were do for 60,000 mile service. The service advisor arranged a loaner car immediately and fit us in to get the service done in the afternoon. Saved us rescheduling, and didn’t waste any time! Very accommodating. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MKC Maintenance

By Kennyghusky on 9/2/2018 at 2:05 AM. Helped by Tracy.

Took MKC in for maintenance. Work was completed well and on time. Staff was very professional. Staff made me aware of future issues with car and arranged for a loaner car for next visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Body damage repair

By miera on 8/29/2018 at 11:55 PM. Helped by Jess Long & Jeff Bentley.

Jess took wonderful care of my MKC that was hit on the drivers door in a parking lot. This dealership completed work on time and exceeded my expectations. The general manager has assisted me in my last 4 Lincolns out of 5 we have leased. Always willing to go beyond the normal for all customers. You want an excellent luxury car, go get a Lincoln...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F-150 Maintenance at Phil Long Lincoln of Motor City

By alpineconnect on 7/30/2018 at 2:08 PM. Helped by Tracy Hall.

This is my second visit to Phil Long Lincoln's Service Department and I am pleased above and beyond. Professional, even PLEASANT experience! Above all the results are excellent. Over all of my many experiences with vehicles and service departments this is so much better than any other - not even comparable. Thank you so much for providing such a great department!!!!

I would recommend this dealer.