Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.7  
Friendliness
4  
Overall Experience
3.6  
Price
4.1  
Quality of Work
3.5  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5th Car lease

By bgold675 on 4/16/2019 at 2:49 PM. Helped by Robert Black.

I have worked with Robert Black over 5 times and have been very happy with my leases. The staff is really nice and goes above and beyond when it comes to making their customers happy. I recommend that if you are looking for a great car and great service to check them out!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five Stars!

By DebbieZ on 4/2/2019 at 1:27 PM. Helped by Joe Castellano Phil Franchina Vladimir Andonovski Sam Powers.

I walked into the dealership to see Joe Castellano to discuss a new lease. Joe was with a client and Assistant Manager Phil had Vladimir help me with picking out a vehicle and test driving it until Joe was free. During the test drive Vladimir showed and explained the new features in the new 2019 Acura RDX. When I returned Joe was available. We discussed different options and selected a vehicle. Phil was willing to work with me and my budget. Joe made the whole process quick and easy as well as Sam in Financing. When it was time to leave Joe took the extra time to explain the features in detail that he spoke about in the office. He helped me program the radio stations and iPhone. He also sent me emails and attached videos. He contacted me the next day to see if I had any questions. This is the second vehicle I leased from Phil Smith Acura and both experiences have been great. Also there maintenance department is quick and fantastic! Great experience. Thanks Phil Smith Acura! Debbie Z.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly efficient and customer-focused

By Jill D. on 2/23/2019 at 5:03 PM. Helped by Phil and Joe.

We had a great experience. We were greeted multiple times and the entire experience was pleasant and customer-focused. The entire staff worked together to make the experience a positive one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By Suzcaan on 2/16/2019 at 8:04 PM. Helped by Vladimir Andonovski.

The service was exceptional. Vladimir provide me with an outstanding service. Phil's the GM make the process even better. I would recommend. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By anerd on 2/10/2019 at 8:06 PM. Helped by Philip Franchina.

Philip Franchina, Joe Castellano & Vicente are great gentleman me & my wife had the pleasure of meeting. Their family oriented ways won us over. Thank you.

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
5   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Screw up after screw up trying to buy from out of state

By Evan on 1/10/2019 at 10:16 AM. Helped by sam.

I purchased a car via mail and phone calls in December. They shipped me the car as arranged however they forget one of the keys. They also forgot to send or even start of the title and registration paperwork until the care arrived. It has been 8 days and I have been lied to by the sales manager about when the paperwork will be sent or be done. I will update this post if they correct the paperwork issue. I have a car I payed for that I cannot use! Update: After >1 week they finally sent the paperwork which was not what I asked for or needed costing me >$600 to fix due to a registration screw up on the dealer's end according to my local DMV. They also took over 2 weeks to send me the second key which did to include to remote or fob making this key essentially useless. The sales staff either deliberately lied about this issue or lied by omission. Either way I now need to spend another $200 to get a replacement key fob. I suspect I would have a better experience buying the car locally but I would NOT recommend buying from this dealer out of state.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible customer svc

By BlainFamily2015# on 11/28/2018 at 5:13 AM. Helped by sales rep.

would never recommend anyone to this horrible dealer. worst customer service from sales to mgt. Nice to you at first but once you start questioning them on why the final numbers of the car they change from being nice to RUDE. They have hidden fees that they do not want you question or know about. would never give them my business or money!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Friendly but incompetent

By Pierre on 1/21/2018 at 4:49 PM. Helped by Louis Shirley.

Not only was my problem not fixed (and paid for in full) but the car was in worse shape after it left the garage. They created a drain on my battery. They claimed that the problem was the battery. I purchased a new Acura battery from them and a week later the new battery was dead again. They do not answer phone calls. Ten days with the new battery, the car cannot be boosted. I am still trying to get their attention with no success.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Red 2017 TLX

By KathleenHayes on 1/7/2018 at 4:31 PM. Helped by Mike Leyden, Mark Isaia.

I want to thank Mike Leyden for being a straight forward and personable sales rep! My husband and I went in to look at a Red 2017 certified TLX that I had researched. I called the day before and spoke with Mike. He checked the lot to be 100% sure that the vehicle was still on the lot and it was. We were coming from over 2 hours away to see some cars in that area. We set an appointment for the next day for us to test drive this particular vehicle. We arrived the next day and drove the car. I liked it very much but my husband still wanted to do our due diligence and look at a few other cars at other dealerships. Before we left, Mike got us the final cost of the vehicle and let us know what our financing options would be if we went through them. (We were preapproved with our own bank but wanted to see if we could do better.) My husband and I also had another vehicle in our sights at a competing dealership. We did not have a good experience at this other dealership but that is another review entirely. Anyway, after considering our options I really wanted the Red TLX at Phil Smith Acura. I called Mike and let him know that we were coming back to close the deal. When we arrived Mike set us up with Mark Isaia the financial Manager and we closed the deal. Everything went smoothly and I got to drive home in my new car the very same day! I want to thank Mike Leyden for being patient with us during this process and please if you go into Phil Smith Acura ask for Mike. He was very straight forward and honest with us and worked to get us the best deal possible. I LOVE MY NEW CAR! Also a private message for Mike if he sees this review; GO PATS!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got a great price and zero hassle!

By Matthew Rimmer on 8/10/2017 at 9:38 PM. Helped by Mike Leyden.

Drove by the dealership at 4pm on a Friday, saw a car that I was interested in. The price was great, the car was in great shape, and the Sales guy, Mike Leyden, made the process smooth and easy! I would recommend going to talk to Mike if you are in the market for an Acura or a deal on a used car!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

rude and do not stand behind their product

By poorattitude on 8/9/2017 at 6:01 PM. Helped by Renee.

Service dept review Have brought in our Acura many times and have always noted an attitude and general unpleasant experience but we always shrugged it off. Today they really showed their lack of quality and customer care. We came in for repair of a battery that was replaced 1 yr and 4 days ago with a new battery. our cars warranty ended in the interim therefore they state the battery is not covered. I questioned if they just put in a new battery 1 yr ago almost to the day why would it already be bad and not covered. They were very unhelpful and downright rude. Renee, whom I was not even dealing with, actually laughed at me while I was questioning this. She stated good luck you aren't getting anything out of us you might as well leave and continued to joke and laugh at me right in front of me while I spoke with another worker. I have never seen this behavior allowed in any business towards a customer. To belittle and laugh at someone who has spent a lot of money on fairly expensive cars with Acura is so far past the line. I have actually dealt with her in the past and she was fairly rude then as well. Getting away from the poor customer service I would like to say they do not stand behind their service repairs. A battery they replaced a year ago to date they told me failed and needed to be replaced and it was not covered. They tell me they stand behind their work and the service manager told me "in south Florida the expectant life of a battery is only about a year". I don't think so. To top it all off when I left and went to auto zone they also tested my battery and told me it was just at 0% and they charged it for free and it works just fine. Acura told me it had to be replaced, a lie! So to summarize they told me my 1 yr old battery had to be replaced and was not covered and turns out it did not even need to be replaced to start with. This place is a scam, they are rude, and they do not stand behind their product. Go elsewhere

I would not recommend this dealer.

Overall Rating

4.0  

5   Customer Service
3   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Got a great deal

By NManiedeo on 6/11/2017 at 9:06 PM. Helped by Michael Leyden.

Michael Leyden was friendly to work with, he was straight forward and helped us sort out the buying process. Look forward to driving a great car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfaction Every Time

By Jmitch on 5/8/2017 at 11:11 PM. Helped by Louis and service receptionist are both great.

Went in for scheduled maintenance and inquired about my tire constantly running low on air. Expected they would tell me I needed a new tire. Said they found a leak and fixed it. Can't help but think any other dealership would have just told me I needed a new tire. So happy with Phil Smith every time

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great cooperation

By Arthur Epstein on 3/11/2017 at 1:41 PM. Helped by Old and not good with names.

Our very positive buying experience was enhanced by Mike Leyden's attention to our needs. This was a very cooperative and considerate interaction. We are most pleased to endorse this dealership's staff.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2017 ILX

By NickK on 9/21/2016 at 2:09 AM. Helped by Robert Black,.

Robert made the process seamless, was very prefessional, and followed through exactly as promised. I felt minimal pressure and was not rushed. He facilitated delivery of my lease return to a body shop for repair/reconditioning, and then to the Volkswagen dealer for inspection and return. I fully recommend leasing or buying through the Phil Smilth Acusa internet department. Thank you!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

They Don't Actually Certify Their Certified Used Cars

By Steve & Althea on 9/16/2016 at 8:31 PM. Helped by Service Dept.

Five months ago I made the unfortunate mistake of buying a used car here, and I've regretted it ever since. The car was allegedly certified, yet it was sitting on the lot with a glaringly obvious problem which they hadn't bothered to repair. I've spent the last four months trying to get Phil Smith's useless service department to fix my car, but because it requires them to special order a body part, it hasn't happened. The service manager, Don, never answers his phone or returns messages. I chose to buy a car here instead of Rick Case Acura because the reviews were better, and yet I now have nothing positive to say about this place myself. Congrats, Acura, you've lost a first time customer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go see Michael Leyden

By louielou53 on 9/4/2016 at 1:14 PM. Helped by Michael Leyden.

Go and see Michael Leyden at Phil Smith Acura. By far my best car buying experience. Very knowledgeable and pleasant to work with. Total opposite of your typical car salesman. No haggle no hassle. Even took the time out to reach out the following day to see if I was satisfied. He's got a new loyal customer no need to go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME!!

By Steve D on 8/15/2016 at 4:15 PM. Helped by Terence Richardson.

Bought an Acura RDX from here, and Terence Richardson was the best. He helped expedite the process and went well beyond in helping me purchase my new ride. The experience was pleasurable, no pressure, and FAST. I got an awesome deal, and was in and out of there in 20 minutes. I was coming from Jacksonville, FL, 4.5 hours away, and Terence had everything in order so I can be in and out on the road. Phil Smith Acura has the best prices, customer service, sales, and finance department, that met my needs. Overall GREAT EXPERIECE!! THANKS TERENCE!! Steve D.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MDX LEASE

By deville_c on 6/11/2016 at 11:18 PM. Helped by Joey Didomizio.

We leased our second vehicle from Phil Smith this weekend. As always a great and stress free experience. Everyone at the dealership from Joey our sales rep to the finance manager could not have been any better. Professional, courteous, and helpful at every turn. We will be client's again in the future!!!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Totally Disappointing Experience

By Gordon1946 on 4/27/2016 at 5:01 AM. Helped by Mike L.

Purchasing a new vehicle should be a wonderful experience. No so at this dealership. We winter in Florida and thought it be a good idea to purchase a new automobile for the long ride back home to Massachusetts. Bought the car on March 28, 2016 and have not been able to insure or register it. Insurance company and state of Massachusetts demands were simple. To register the vehicle show us the window sticker, DMV-1 form and title and the car can be insured. You need to be insured to register the car. Sales tax must be paid of course. This dealership has not complied. Was told by the salesman two weeks ago that everything was all set and registration would be it the mail. Now I hear from the lady in charge of titles that it takes up to two months to register an out of state vehicle. When questioned as to the length of time the woman developed an attitude. Lied to, attitude, lack of being properly informed as to length of time to register vehicle leads to a very frustrating experience. Acura MDX is a really nice car just wish I could use it.

I would not recommend this dealer.