Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great people, excellent service

By DDL on 8/8/2019 at 2:47 AM. Helped by Mark S..

Mark S. was warm and welcoming, and very helpful in answering my questions and in arranging an Uber to and from my place of work, which I appreciated immensely. The gentlemen to whom I handed off my vehicle were also friendly and efficient in receiving my vehicle right away, even though I was early for my appointment. The staff at Volkswagen are always professional and courteous. Thank you!

I would recommend this dealer.

Overall Rating

1.7  

1   Customer Service
2   Friendliness
2   Overall Experience

Jeckle and Hyde

By Toni M on 7/8/2019 at 10:44 PM.

I purchased a 2018 VW Tiguan 9 months ago at Ardmore VW and I really felt comfortable with my salesman Jake and manager John ...... I even left another deal at Garnet Valley VW to make a deal at Ardmore. Fastforward to 2 months ago and I called in to schedule a service visit for a recall .... some guy answers the phone takes my info and says my service advisor would call me back (never happened). A month passes, no call and my check engine light comes on so I schedule an appt. I drop the car off (get Uber shuttle home @9:30am) ..... 6pm and I realize no one has called me yet, I call service and turns out that no one even started to work on my car (I couldn't even get a lousy text, or email). To be fair: Sean from service tries to offer a loaner call for the next day (I really didn't feel like jumping through hoops). So as a favor to "my guys" in sales I try to give them a heads up and what I get in return is a rude salesman, Jim (with an accent ... maybe Australian or something) and Jim tells me that "I can take my car to any VW service dept" (he was being sarcastic).... next, my 'pal' Jim asked if he could hang up on me ... to which I replied 'absolutely'. If you buy a car at Ardmore VW buyer beware or at least beware of 'Jim, the sales guy with the accent' (he sounded really nice until he realized it wasn't a sales call). I will NEVER buy another vehicle at Ardmore VW again.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Salesman in Pennsylvania

By Fcotosoto on 6/26/2019 at 5:10 PM. Helped by Shameer Griffin.

Dear Mr. Zecchino, On behalf of my wife and I we want to express our gratitude and highest appreciation for your elite executive sales representative Mr. Shameer Griffin. There are many reasons why we believe he is one of the best but today we want to emphasize his extraordinary sense of professionalism, support and assistance beyond the call of duty. We are looking forward to buy another vehicle from this gentleman in the near future. Please take good care of our friend. Sincerely yours, Benita & Francis Coto

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Cmlynch on 6/22/2019 at 6:43 PM. Helped by Randi Pavlow.

Very friendly, accommodating and fabulous service. Randi helped me get a model that had what I was looking for and I was able to get that and more within the monthly payment I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience

By DebHac17 on 6/6/2019 at 5:06 PM. Helped by Shemeer Griffin.

Associates were pleasant, professional and knowledgeable. I felt no pressure to purchase or lease and found the car we wanted. Shemeer was real great to work with.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great experience

By mauriciolinhares on 6/3/2019 at 2:21 PM. Helped by Shameer Griffin.

Great service and quick turnaround to find our car, will definitely be back in the future for services and buying a new VW once this lease expires.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience every time

By Regena on 5/30/2019 at 3:06 AM.

Service has been great since I’ve been taking my vehicle there. Friendly customer service reps and my car has never had to go back for the same problem once it had been repaired. Fast appointments and prices weren’t so bad for the quality of work performed. They even cleaned my car after repairs. Would definitely recommend you to check it out for yourself.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Value & Friendly Staff!

By H33th3r on 5/21/2019 at 12:03 AM. Helped by Shameer Griffin, Tara Ryan.

We traveled over an hour to trade our car for one we saw online. Only 5 miles away, our car broke down! We couldn’t get it to start, but Shameer and his boss were VERY accommodating. Shameer is the friendliest, most down-to-earth salesperson I have ever met and was an absolute pleasure to work with. In the end, we got a much better trade than we thought, and we got to drive away in our favorite car we’ve ever owned.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased a new Passat

By Pmm155 on 5/14/2019 at 6:27 PM. Helped by Shameer.

We first were introduced to Shameer when we entered the dealers showroom he allowed us ample time to familiarize ourselves with the cars on the showroom floor and didn’t hound us. When it came time to ask questions on the vehicles he was very knowledgeable and courteous. We really appreciated the time he spent with us and the low pressure atmosphere. In the end we came to acceptable terms on our trade and newly leased vehicle. I would highly recommend Shameer and the team at Piazza Ardmore VW.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Attentive and Easy

By levh on 4/23/2019 at 12:58 PM. Helped by Ryan Tepper.

Service was quick and associates were professional. Also, Ryan was able to get me discounts on an unexpected service item, which I appreciated. Car was ready when they said it was going to be ready. Overall, they provide attentive and efficient service, making the whole process quite easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By Rena on 4/13/2019 at 3:12 PM. Helped by Ryan Tepper.

Prompt. Courteous. And informed every step of the way. Ryan, who had a welcoming demeanor, made sure I knew exactly what was going on with my car periodically and if there was any delay in the time promised for the car to be ready he personally came out and told me. That in itself spoke volumes to me as it respected my time there and it did not leave me to wonder what was going on. I’m in Abington and will certainly be back for my next maintenance service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, fast, good communication

By Ab62008 on 4/13/2019 at 11:21 AM.

Fast service, great communication on timelines- they give you realistic timelines of how long service will take and deliver on them. no hidden charges or salesmanship to try and tack in extra charges. Honest service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Have been a customer for nearly 20 yrs and 3 Acura vehicles.

By PhillyGuy88 on 4/9/2019 at 1:48 PM. Helped by Ryan & Tom.

Great service department. Courteous staff. Did everything possible with minimal inconvenience when servicing our vehicles. Always felt that they treat us honestly by not overcharging or performing unnecessary services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Kelly711 on 3/31/2019 at 1:49 PM. Helped by Tiffani, Tara, Jon.

Great service, from the time I called through taking delivery of my vehicle couldn't have asked for a better team , Tiffani, Tara and Jon were wonderful. I have been to many dealerships in the past and have never received as great of customer service as I have here with Piazza VW. THIS WILL BE THE ONLY PLACE I WILL PURCHASE ANY FUTURE VEHICLES. Thank you :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a beetle convertible

By Jim on 3/18/2019 at 2:41 PM. Helped by Shameer Griffin.

We were looking for a specific color beetle convertible and we visited several dealers with no success. When we went to piazza vw, they went the extra mile and found our beetle. They brought our beetle in from out of state. The staff was exceptionally friendly and helpful. It was an awesome experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

There is nothing sweeter than finding your sales person.

By JenH on 1/22/2019 at 7:20 PM.

There is nothing sweeter than finding your sales person, especially when that person is a women and makes shopping fun and sexy! Many women, including myself find it a little intimidating when shopping for cars but Danit didn't make me feel this way. She has a soothing and confident voice and I knew right away I was in good hands. She helped me reach educated decisions and stayed in touch with me from beginning to end. There's really something sexy about having a knowledgeable, confident sales women by your side. She made the experience fun and I have already referred her to friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Danit was a great sales person

By Danicar on 1/22/2019 at 5:05 PM.

Used Danit to buy our new car and it was a great experience, she walked us through everything. If we had a problem she made sure it was fixed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best service I ever had at dealership.

By Andyb726 on 1/21/2019 at 12:06 AM.

I have bought a few cars from Piazza and have always had a good buying experience. The real icing on the cake is their service department. I always request to deal with Rob Heilmann (spelling?). He treats me like I am special and is extremely courteous which isn't the norm at most dealerships. I would highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yearly inspection

By Vwflashcardlady on 1/19/2019 at 5:11 PM.

I feel safe with this dealership inspecting my car. I forgot how streaky my wiper blades were and they recommended new ones. Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall great place to go.

By SpacemanSpiffy on 1/19/2019 at 4:54 PM.

Good, knowledgeable people. Quick turn around times. Makes it easy to get work done. I always take my car here for anything I need done.

I would recommend this dealer.