Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.4  
Friendliness
3.4  
Overall Experience
3.4  
Price
3.6  
Quality of Work
3.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyers be ware. What a horrible experience and a shady...

By Chelsea on 10/6/2019 at 12:31 AM. Helped by Andrew Reid & Michael Jubran.

Buyers be ware. What a horrible experience and a shady dealership. Do not trust Andrew Reid or Michael Jubran. It took the dealership 10 days to pull credit. Once the credit was approved, Michael and Andrew were unable to locate the car we had purchased. The two told my husband and I that all dealerships in the surrounding area were sold out. Despite the inconvenience and discrepancies in the paper work, the two were unwilling to negotiate further or compromise in any way. A few days later, we noticed that Midtown had two items shown on their lot. When we went in to speak to a rep at Midtown, the items were not sold. We were lied to by Pickering. In the end, we purchased from Midtown and are very happy with our decision.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a new GTI

By kdanylo on 5/31/2019 at 10:28 PM. Helped by Andrew Reid, Michael Jubran, Lester Fernandez.

Bought a new manual GTI last week. Nothing but a great experience. I wanted to test a base GTI, and a base GTI was offered for a test drive (not Autobahn or Rabbit). When I came for a test drive, the car was ready, Andrew and Michael were expecting me. Andrew provided all the information about the car, helped me with a test drive and made the car look like it was exactly what I was looking for. Michael gave me a good deal that I had no reason to turn down. Thank you, guys. I love my GTI.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Jack J on 4/5/2019 at 5:14 PM. Helped by Kevin,Graham,Al.

Brought our Jetta in for service due to the engine light coming on. Didn't book an appointment as it was an unexpected issue. Kevin and Graham got my car looked at within a couple of hours and had us fixed up by the end of the day. Unfortunately it cost me $621.00 but nothing lasts forever right? Great crew, even the tech (AL) took a minute to help me understand what the issue was. Got my business going forward for sure.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never again

By UnhappyT on 2/23/2019 at 8:12 PM. Helped by Lester Fernandes.

Bought a car dec 2018 traded in my old VW passat. they were supposed to pay off my old loan. It is now Feb 23 2019 and I'm still paying for a car I dont have. Called the finance manager Lester Fernandes several times and left messaged he doesnt pick up the phone nor does he call back. Finally got a hold of him and he hung up on me and emailed me shortly after advising me to contact the general manager. Sales rep shawne nimalan has been very helpful.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Worst experience I've ever had with a company!!!

By Shari S on 11/23/2018 at 11:13 PM. Helped by Kevin Lane, Charlottle Henderson.

WARNING!!! Don’t ever go to Pickering VW for service!!! I went today for my phase 2 fix... Had the appointment booked a month ago!!! Dropped it off yesterday at 8 am went to get it at noon today (the next day) more than 24 hours later... It hadn’t been touched!!! Kevin the service guy with absolutely zero compassion or care about the situation... just pointed to a stack of papers and said we were just too busy!!! As if my business or appointment was not of importance like the rest and didn’t matter... so I asked... why didn't anyone call in the over 24 hours you had my car to let me know!!! I took a half day yesterday off work to drop it off and left work early today to pick it up... Went out of my way to do business with this dealership that isn't even my own...and well they treat a potential new customer like this!!! With... NO ANSWER, NO SERVICE, so I guess... NO NEW CUSTOMER PICKERING VOLKSWAGEN!!! No one willing to take responsibility, service or booking coordinator!!!! The best part was he’s like it’ll be ready sometime next week... you have a loaner so just keep it... as if that will make it better... I guess they thought I was just blowing steam and that they had me in a spot and that I'd leave my car in the end...But they don’t know me... I took my keys and left... I’d sooner give up the 1700 dollars for my settlement and never buy a VW again then give them any sort of business what so ever!!! Thanks for wasting my time...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service - Thanks Callaghan!

By jlouise on 8/7/2018 at 2:44 PM. Helped by Callaghan Brown.

Callaghan and the VW Pickering team were amazing. They worked with us to find the exact vehicle we wanted. This is the second vehicle we have purchased from Pickering VW and we would recommend them to anyone looking to buy a great, reliable vehicle. Callaghan was nothing but supportive, caring and welcoming. Thank you all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy a VW GTI at Pickering VW awesome service

By TheoS on 7/7/2018 at 2:14 PM. Helped by Callaghan Brown.

Callaghan Brown gave us an awesome deal and very pleasant to deal with in our new purchase of a GTI my wife and I had a very great time with all the sales and financing staff at Pickering VW already looking at another car and it'll definitely will be with Pickering VW

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BUY A VW FROM PICKERING VW!!!!

By VW - BRING BACK TDI! on 3/14/2018 at 1:18 PM. Helped by Slav Starostin, Simon Lau, Shane Verwey, Kevin Lane, Matt Currer and Peter Bujna.

We just bought a 2015 used golf TDI (49,000K) from Pickering VW. My wife and I love our new vehicle. The service and professionalism, from both the used car sales manager Slav Starostin and our favourite VW sales specialist Simon Lau was incredible. The car when we picked it up looked like it was off the new car show room floor. The service centre staff Kevin, Shane and Matt were also amazing. I asked them last minute on our pick up day if they could do an oil change and change the wheels on the car and they accommodated my request extremely quickly. Thank you Pickering VW! Keep up the great work, I will be recommending you to friends and family. Ryan and Kelly

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Management dont care about their customers or their SAFETY

By DUB on 1/10/2018 at 1:25 AM. Helped by Matt service manager.

Bought a brand new off the lot 2017 gti and the NEXT DAY it gave me issues with the infotainment system and clutch pedal. Took me 3 months to get this issue resolved and I still have to go back to have my clutch pedal serviced to fix the original problem. Today: -my airbag light came on - lost steering wheel controls -no horn -no driver assist the service manager told me the reason for these problems was because my car need to "THAW OUT" because it was cold. They said if I brought it in, they would only park it in the shop and let it warm up. I said I wouldn't drive it and he responded that the air bag "would probably still work" if I was in a collision and would not give me a rental EVEN THOUGH THIS IS A SAFETY ISSUE. Will never deal with this dealership again after experiencing such horrible customer service and such disregard for their customers safety.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Andrea Sempson on 11/2/2017 at 10:51 AM. Helped by Eric, James and Manager.

Volksswagon customers for over 30 years. Great cars, fantastic service. Met with Eric leading a new car: friendly, helpful ,informative, professional . I would recommend Eric to anyone. He made the whole leasing experience greaT and I love my new Golf.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service by Assistant Sales Manager

By MJ on 8/31/2017 at 8:41 PM. Helped by Tyler, And the sales manager.

I was at this dealership yesterday to finalize a deal which was previously quoted and agreed. And when I went there the salesperson wasn't there and I have to go all over again with another sales rep. They asked me to give an offer for the 2018 Atles and as I gave, it was submitted to the Sales manager and he walked to me and said "I don't have the time to deal with you and it's 8.30 pm and we have families to go to!" And he left. *No respect *No courtesy *Not Professional *Not willing to negotiate/help Never had an experience anywhere in Canada! They basically don't care! I will not recommend this dealership and won't go again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy

By Unhappycustomer on 8/10/2017 at 1:03 AM. Helped by the whole Pickering VW team, everyone there.

This dealership has an amazing team. They have supported me very recently with issues pertaining to my car and went above and beyond to help me, when Owasco wouldn't.. They treat you with respect and listen to your needs(and actually call you back) They did everything they could to help me and if it wasn't for this team, then I wouldnt of gotten to where I did with my case. I am a proud VW owner because of this sole dealship. I am glad I made the decision to switch to Pickering and have that feeling of trust again. Thank you over and over Owasco will NEVER compare to Pickering VW in anyway shape or form. Go to Pickering. You'll leave with a smile every time trust me. Do you research people. Compare the dealships. I wish I did before I bought... my next VW will come from Pickering. Thank you again for all your hard work and everything you did.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service not truthful!

By SteveM on 7/12/2017 at 6:34 AM. Helped by Employee was very nice don't think it was his fault he most likely listened to the mechanic ..

Took my wife's car in for appointment for a intermittent metal type noise she can hear after the car has been drove for 20-30 min. They apparently took the vehicle on several road drives and ended up after almost the full day saying they could not hear any noises that I described and after inspecting the car on the lift that everything looked ok. I am wondering how they drove the car when the km were only a difference of one kilometre from when I drove it there . If you don't have time to check it just say so don't lie . Took it to other shop and turned out to be rust on brakes rotars, they would expand after heating up and there was rust built up and would expand and rub on something. They also said my front brakes have only about 20-25% left so they suggested to just leave them till I'm ready to get new brakes as it's not a safety issue. Not only did the other shop find the problem but they didn't charge me anything at all. They also didn't pressure me into new brakes they gave me a price and told me I still have a few more months of brakes left so i assured them they will get my business when they require to be changed . The check and service took only a couple hours not all day and My kms had had an extra 8 kms on it from when I left it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 CC

By gail on 6/15/2017 at 12:13 AM. Helped by Eric.

Eric was great! Got the CC we wanted. He was courteous and fast. He made sure the experience was fabulous. Croissants and all. Gave us a fair price for the trade in. Good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied Client

By Satisfiedcustomer on 6/12/2017 at 3:53 PM. Helped by Anna Kowan,.

I have been dealing with Pickering Volkswagen for more than 16 years. Previously I have leased the VW Passats' 2 times now with this dealership. Last August 2016, I decided to buy instead of leasing, We bought a 2015 Volkswagen CC. I dealt with Anna (sales manager) . She is always friendly, professional, and very knowledgeable. I told her what I wanted and she found me the VW CC exactly what I asked for for a great price. I bought the car, picked up the CC, spotlessly clean in and out, with no issues. Anna did all the paperwork, she was very thorough. The dealership even paid for me an outstanding parking ticket I did not know I had. She showed me everything to do with the car. I paid for the car gave me the keys and drove off. The best decision I have ever made. I have serviced the car, and as in the past with my leases, Shane and Kevin in the service department have been very efficient and pleasant to deal with. Overall, I am a very very happy customer when it comes to VW Pickering dealership, and especially with Anna. I have numerous times recommended Volkswagen Pickering to all my friends, neighbours and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great price and great service.

By Wassim on 10/28/2016 at 3:08 PM. Helped by Anna and Joshua.

I bought a brand new VW Jetta 2013 ,I got a great deal. I shopped 5 VW dealerships and VW Pickering was the cheapest. I had no issues with my car service was great and they were always helpful. I went back this month and traded in my Jetta for a Passat Trendline + silver 2016 I took advantage of their clearance event and again got a super deal thanks to Sales manager Anna and Sales rep. Joshua they made this deal happen. Anna is so easy to work with and she will try her best to help you on a deal. Darcey from VW finance was awesome ,she explained everything in details and was not pushy at all. I highly recommend VW Pickering.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Bad experience with whole staff

By Den on 9/10/2016 at 12:51 PM. Helped by Sales Peter sales manager Anna service kevin.

I had purchased a 2015 Jetta there last December from a sales person I has told that I had a family of four and wanted something cheap on gas. So we went for a test drive and as we were leaving the lot the sales person pushed the gear shift back I had thought maybe I put in in the wrong gear. So as we got into traffic for the test there was a lot of traffic and never really got to get over 50km and had went back to the lot. We purchased the car thinking it was decent. I was so wrong I figured out what the sales guy did he had put it in sports gear to make the car feel like it had power which it doesn't ,when I have my family in the car I can't even get up a hill or pass another car. I remember asking the sales guy for specs on the car because if I knew the horse power of this car I would have bought this but he said he had none because the 2016 were in. Then a month or so later I had Called the sales manager Anna to tell her the story and she really didn't seem to care and had told me the salesman isn't with them anymore. Then I said I would trade my car in for something better but they didn't want to give much for my car on a trade in for new. Then I emailed about trading it in for a used car with more power and she told me she would look into it for me and never got back to me after 5 or 6 more emails on cars I seen on their lot. Then recently I had Called service because of a issue with my car and had left a message with their service guy Kevin and again no call back this is a horrible dealership from top to bottom. I don't think I would ever buy a VW again because of this experience. Denis Evenden

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Steering wheel shimmy. After getting two new front tires.

By Luc on 7/10/2016 at 2:53 PM. Helped by Thomas. Shane.

I purchased my VW golf wagon new at Pickering VW and up until recently was pleased by the quality of service received. Recently though they have lost some of they're service staff and the quality of service received since then is poor. I've had to replace my two front tires and asked them to do an alignment and I found the the steering wheel shimmy at highway speeds. I naturally went back only to have they're new manager tell me the car is ok. I made the mistake in thinking they could remember how to fix a car. Note to dealership: customers are loyal only if you can continue to offer quality service. Otherwise your email statement that your technicians know VW cars inside and out does not apply to your dealership. Yes I still have that shimmy. Very annoying. So I will go to a dealership that does have master techs on staff.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very bad experience

By Frank on 6/24/2016 at 1:56 AM. Helped by Sales manager.

They just don't want do business. Refusing negotiating price. Almost $40,000 car, they just want to give $500 discount! And refuse to write a count offer! I'm very disappointed with the attitude of the sales manager. She just doesn't know how to do business . I left their dealership After 40 minutes I bought my daughter the same car with $2600 discount in another dealership!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales, service and of course the cars - THE BEST!

By Happy Customer on 4/1/2016 at 5:37 AM. Helped by Shane, Jason, Todd.

My husband and I had been bringing our two VW's for servicing to Pickering VW since purchasing them in Markham several years ago. We've stayed with the Pickering dealership because we've always felt that we were respected and the servicing was done professionally. Shane answers inane questions with patience and our cars have been kept humming along over the years without incident. So when it came time to buy again, the VW brand was back in the running and this dealership was a no-brainer for us. Jason Whiteman helped us purchase our new cars. He is friendly and well prepared, making the whole process from test drive to delivery a pleasure. The dealership was very fair with our trades and we came away feeling that we received the right cars for us at an unbeatable price. If we had been treated with anything close to hostility, we would have had no problem giving immediate and frank feedback. If ignored, we'd take our business elsewhere. But I don't see that happening. Times are tough; loyalty must be earned and they have earned ours.

I would recommend this dealer.